Lovelle Grimsby Lettings reviews

★★★★★ 5/5

Google

We chose to sell our property with Lovelle after having a number of different agents come and give us an appraisal; Lovelle had the expertise and professionalism we were looking for to market and help us sell our property. We were very impressed with Lewis and his team, and although we didn't have many viewings, we were able to secure a sale, and relatively quickly. In addition Lewis was very helpful to us with his advice on our prospective purchase (which was with another agent who we didn't have any confidence with) and he also put us in touch with a mortgage advisor to enable us to secure our purchase as we were buying before selling.

M · 16 August 2025

★★★★★ 5/5

Google

Well, I can honestly say that I never thought I would’ve advertised my house with Lovelle as I had a couple of different agents in my head that I thought I would go with, but when Lewis came to my house to give me a valuation from that moment my mind was changed. He was so professional didn’t seem like he was reading from a script knew exactly what he was talking about. and I knew it was the right thing to advertise with Lovelle . And I’m so pleased I did. I put my house on the market in May expecting to be moving in the New Year. I couldn’t believe the hard work and communication from James And because of that, that was the reason my house sold within weeks and not months ! I’m still in shock and I’ve never known a turnaround so quick thank you so much James peacock for all your hard work communication and professionalism keep up the fantastic work and the next time I think of moving I’ll be straight back to you guys .

Darren · 5 August 2025

★★★★★ 5/5

Google

Highly Recommend, Exceptional Service from Josh and the Lovelles Team I've had the pleasure of working with Josh at Lovelles on several property purchases for my team, and the experience has been consistently outstanding. Josh has supported us every step of the way, going above and beyond to ensure that any issues were resolved promptly and efficiently. His in-depth knowledge of the local area, combined with his honest and transparent advice, has been invaluable, especially when making informed investment decisions. Whether you're buying, selling, letting, or need pointers, I would recommend Lovelles. Their team is professional, reliable, and genuinely committed to delivering excellent service.

Anand · 27 June 2025

★★★★★ 5/5

Google

With a very tight time scale + limited renting budget, I was able to find a lovely studio flat with Lovelle. After a little bit of a hiccup with my referencing due to issues on my part, Emily gave me the good news that I’d been approved! Emily was so helpful throughout the whole process + I couldn’t thank her enough for all her help + advice! Being a first time estate agent tenant, Emily + the team at Lovelle made the process as stress free as possible! Thankyou so much Emily + all at Lovelle!

Ashleigh · 8 September 2024

★★★★★ 5/5

Google

James went above and beyond for our house sale. James regularly kept us in the loop and chased others when needed. James was honest and realistic with expectation setting. We felt reassured with his advice especially when the sale became complex. I would absolutely recommend Lovelle.

Bethany · 24 September 2025

★★★★★ 5/5

Google

Brilliant company and such a smooth and easy process from start to finish. They went above and beyond when helping to sell my mum's house, as we live down south. They helped out as much as the could and nothing was to much for them. Chelsea kept us updated on a weekly basis as to what viewings or offers we had on the property, and gave us great advice when needed. I can't recommend them enough to say they made a very stressful time easy and simple is a understatement. We can't thankyou enough.

Alannah · 23 March 2024

★★★★★ 5/5

Google

The team at Lovelle recently handled the sale of a tenanted property of ours. Buyer was found quickly at the desired price and tenant happily remained in place. There were challenges along the way (as there often are in property) but James was on the case, regularly chasing & providing updates throughout the process through to completion of the transaction. Will certainly use them again.

D · 7 November 2024

★★★★★ 1/5

Google

Lovelle Grimsby "Professional Time Wasters" Had an agreed video appointment to view an end terrace on Queensway, the appointment got re arranged for the same day, which was a red flag as I had to change my entire appointments for the day, just to double check I rang the office 3 times to confirm the agreed the new time, to which they agreed I waited around and still no video walk through! I wonder what excuse Lovelle will come up with, the one star is given as I was saved the hassle, stress and expense of travelling miles to view! Josh, Holly, Jo Anne and James sort your people skills out and stop wasting your potential buyers time, other wise you won't have a client base, job nor any confident buyers. Plenty of other decent and committed agents out there, sadly these are not one of them. Totally unprofessional, these people will definitely put the Grim in Grimsby AVOID!

City · 11 October 2025

★★★★★ 5/5

Google

First class service. Lewis and is team were excellent from start to finish. My house sold much quicker than I expected. The valuation was spot on. The team were very professional and helpful, always returning my calls promptly. Lewis went above and beyond, making sure I was happy with everything. Very positive experience.

Andrea · 7 December 2024

★★★★★ 5/5

Google

Wow where do I start. Lewis is absolutely fantastic. Highly recommend. We used lewis for the sale of our house, we’d never sold a house before and he made it stress free. Nothing was too much, never a silly question and excellent communication. Go sell your house guys we would have done it sooner if we knew it would have been this smooth. Thanks again Lewis

Lucy · 23 March 2024

★★★★★ 5/5

Google

I would strongly recommend Lovelle with a special mention to James and Chelsey. I received advice and support throughout the buying process and an excellent service due to the local knowledge, expertise and communication skills of James and Chelsey James went above and beyond to help us delivery a very tough timescale from offer being accepted to completion including advice regarding the choice of a solicitor and negotiations with developer This has been the best estate agent service I have ever received Keep up the great work Robert

Robert · 7 December 2024

★★★★★ 2/5

Google

I have decided to give 2 stars rather than one because in the end, my property did sell. I initially put my mum's bungalow up for sale with another agent, then decided to change to Lovelle - I think that was our first mistake. Lewis was the person that we dealt with at the beginning as he valued the property and told us that he could sell it within a week! The property was originally listed in September 2021, and then started with Lovelle's in December 2021 so in future, please do not tell your clients that you can sell the property in a week because you can't. That is an unrealistic expectation and when you set your customer an expectation that you cannot follow through with then you have problems immediately. They managed to sell to a couple, who then tried to rip us off for a new roof, when we provided them with a full survey which stated that the roof was in good condition. This couple took their "builder friend with no roofing experience" to the property and then they tried to lower their offer by 6.5k! I spoke to a roofing specialist and asked them to attend and provide a roof survey for me and a cost for any work that may be required. I informed Lewis of this and gave him the name of the surveyor or was attending. He then passed this information on to the prospective buyer, who in turn passed this information on to the "builder friend with no roofing experience!" The company that we employed then received a telephone call from this "builder friend with no roofing experience" wanting to know what he thought he was doing and that he was able to "rip" his friend off for over 6k if he did them a new roof - a new roof that wasn't required! I received the survey from the company with a quote of work that was required for less than £300. But my concern was that information was passed onto a potential buyer by Lewis. So now we had a break down in trust and a breakdown in our relationship with Lovelle's. I gave notice to move to another Estate Agent but then they had another view and offer so we had no other option but to stay with them. The couple arranged to view with Holly, but luckily my brother was there because it was reported to me that Holly just stood by the door and although she physically attended the viewing, she didn't actually do the viewing. My brother did the viewing and on that, this couple made an offer. Lewis didn't have any further contact with us at all, which is appalling as this is his company. We were then allocated James. James was slightly better although we found him to have an attitude at times. However, the sale eventually went through, just this month. Approximately 10 months after Lewis told us that he would sell the property within a week. The photographs taken were of poor quality and I did ask Lewis if he could re-do them as they were done on a cloudy rainy day. He told me that he would, but he didn't. We feel that the overall advertising of the property was below standard. This was a very bad experience from start to finish, with a breach of trust and a breakdown in relationship, but I have to say that James did push the sale as much as he could but it was a problem down the chain, not from our side but he did keep us informed and managed to close the deal - so my second star is for James, otherwise it would have been just one star. I am not going to tell people not to use this company, but just do your homework for all agents. Lewis is very good at the talk, but not the walk.

Denni · 21 December 2022

★★★★★ 5/5

Google

There’s a reason, year in year out I see through the social media channels this Lovelle Grimsby team winning award after award. It was time to sell my second property, after team Lovelle sold my last property back in 2018 within 24 hours, following their hard work and achievements over the last few years I just had to appoint them as my agents once more. Lewis and his team promptly arranged a valuation, and listening to their advice I listed. Within 3 days, my house was sold and for much more then asking price. It isn’t a coincidence, it’s a result of hard work, knowledge of the area and great all round management of the listing from start to finish. I can’t thank lewis and his team enough the dedication they’ve shown on two occasions now, to not only sell my property’s fast and efficiently but to surpass all expectations. If you are trying to sell your house, you NEED to appoint Lewis and his team. Thank you and well done 👏

Jack · 21 December 2022

★★★★★ 5/5

Google

Lovelles have been amazing, their professional approach to helping me to sell my late fathers house has been second to none!! From The onset the team have been helpful, friendly and nothing has been too much trouble.i'd highly recommend this estate agent to anyone selling a property.thanks team, especially James, you're all stars.

Sharon · 15 August 2024

★★★★★ 1/5

Google

Sure. As a buyer, this was a terrible experience. General lack of professionalism from the senior estate agent, who at times acted like a bully. Home was advertised as possessing a Right of Way when, in fact, it did not. Estate agent became frustrated when purchase was delayed due to misleading information being ng advertised by them.

Carrol · 17 May 2024

★★★★★ 5/5

Google

I can’t thank James, Lewis and the team enough for their assistance. We bought and sold our house through Lovelles and we ended up selling our house in just 34 days! They communicated, kept me up to date with both the sale and the purchase and if it wasn’t for James we wouldn’t have found our dream home. There is definitely a reason why Lovelles are Grimsby’s number 1 estate agency ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

Emma · 21 December 2022

★★★★★ 5/5

Google

I would like to thank Lewis and his team for an amazing job on selling our house and finding the perfect property which will be our forever home.Yes it was stressful at times but Lewis and his team are there to help take that away, I have to give James Peacock a special mention he gave me reassurance when I needed it. Lovelles delivered on their promises and I wouldn't hesitate to use them again.

Michael · 21 December 2022

★★★★★ 5/5

Google

"Under promised and massively over-delivered springs to mind!! I never write reviews but felt compelled to give my account on how professional and seamless the service I received from Lovells and mainly Jo Gerrard in selling my house recently. Communications were clear and precise and paperwork to a minimum, viewings were very well organised and as a vendor, I felt my best interests were a priority. I was given best advice on price and how to pitch the house, I had specific circumstances and my needs were met very professionally. Pleased to say my property sold in less than a week and I achieved 5% more than I was expecting. Would highly recommend their services. Awesome work Jo/Lovells!PositiveResponsiveness, Quality, Professionalism, Value

R · 21 December 2021

★★★★★ 5/5

Google

recently purchased a property through Lovelle Bacons. The purchase was not straight forward and at times complicated and very stressful. I however cannot fault any service received by the staff in the Grimsby estate agency team. They went above and beyond to ensure that the sale progressed as smoothly as it could , and always responded to queries quickly , and chased solicitors for outcomes on our behalf, updating us every step of the way. Particular thanks to James and Sue who worked on our purchase. Top customer service and professional every step of the way, nothing seemed too much ,Thank you so much. Edit October 2021 ... Worked with the team at lovelle again recently for a house sale. Amazing service again, will definitely use in the future i wouldn't even approach a different estate agent. Fantastic team who can't do enough for you

Sally · 21 December 2021

★★★★★ 5/5

Google

Me and partner have had a horrible experience trying to buy our first home until Holly at Lovelle. She immediately found us a perfect home based from our criteria. She is always contactable and keeps us in the loop and our experience with lovelle has subsequently been hassle free. We can’t thank Holly and the rest of Lovelle enough for making our house dreams come true and we would highly recommend them (especially holly) as an estate agents. Thanks again!

Eleanor · 21 December 2021

★★★★★ 5/5

Google

Fantastic customer service. Lewis was the first contact of our selling journey. He was so professional and very friendly. We were then passed onto to Lewis‘s team. Nothing was too much trouble. James was fantastic. It felt like our house was the only house they were selling. Very quick to respond and the sale went through without any hitches. Thank you again Grimsby team. Jill and Graham Telford

Graham · 21 December 2022

★★★★★ 5/5

Google

Couldn't have asked for a better service from James Peacock. Always at the end of the phone and couldn't have helped more with the purchase of our new home. Highly recommend Lovelle as used them in the past to sell a house and yet again, James was there to help us along.

Laura · 21 December 2023

★★★★★ 1/5

Google

My landlord signed on with them to manage his properties and had nothing but poor service and harrassing calls, avoid like the plague Edit: in teply to the answer, you tired to arrange a visit on multiple occasions due to your own failures, i never signed anything or agreed to anything with you, prefering to keep my current arrangement of paying my rent to my landlord and not a 3rd party, despite being informed of this you have called on multiple occasions alleging that i owe you money, i have never been aggressive though the rude part is true it dosent mention the rudeness,arrogance and condescension of your staff member which is what caused the rudeness

Tom · 7 December 2024

★★★★★ 1/5

Google

If I could give less than one star I would! If you enjoy being treated like an inconvenience from the moment you walk through the door, you’re going to love this agency. I honestly don’t think I’ve ever encountered a group of people so impressively uninterested in basic human warmth. The atmosphere was so icy I half-expected penguins to waddle out from the back office. I was the first to view a rented property, the first to submit a full, complete, organised application, and I handed over every document they requested faster than most agencies could find their own stapler. ID, income, rock-solid guarantor, I basically gift-wrapped the whole thing for them. And in return? Silence. Absolute, echoing silence. Not a single proactive update. Not even a token courtesy call to pretend they cared. I had to chase them like a debt collector just to hear the simplest information. Then the cherry on top, after a week of them ignoring the existence of a phone, I rang again only to be breezily informed the landlord had picked someone else that morning. Such timing! Almost like my application had been sitting in the “couldn’t care less” pile the whole time. The lack of empathy was so blatant it almost felt intentional. The whole place gives off strong “if your face fits, maybe we’ll pretend to do our jobs” vibes. I can only imagine how dazzling their customer service would have been if I’d walked in declaring myself a cash buyer to purchase one of their properties, maybe they’d have even forced a smile, though I suspect that’s wishful thinking. And honestly, after my experience, I’d gently suggest they consider taking an actual customer service course, both on the phone and face to face, because whatever they’re doing now isn’t it. If dealing with the general public irritates you that much, maybe don’t work in a customer-service-based role in the first place. Bottom line: In my experience, the service was cold, dismissive, disrespectful, borderline hostile, and utterly unprofessional. If you’re expecting respect, communication, or even the faintest hint of effort, you might want to look elsewhere. I’d save yourself the headache. I will NEVER deal with this company again.

Danielle · 4 December 2025