Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
GooglePut an offer in on a lovely property, completely kept out the loop, felt like an inconvenience when I called about the four day waiting on an offer we had put in, no emails, no phonecalls to explain why we were waiting so long.NegativeResponsiveness, Quality
Rach · 21 June 2021 · Lovelle Gainsborough
Agent replied · 20 June 2024
Dear Mrs Bromley, We are very sorry for the delay in responding to your review, however we have taken some time to investigate this matter thoroughly. We are sorry to hear that you are disappointed in our service and communication. After further investigation we have found that it was communicated to you that there was a delay in the vendor making a decision. An email was sent to explain this situation to you and to advise we would be in touch once we heard further. We apologise if you felt like this wasn’t communicated well and have taken your feedback on board. Should the property happen to become available again, for whatever reason, we will most defiantly be in touch.
★★★★★ 5/5
GoogleBought a property through Lovelle and it put our online agent to shame. The communication was clear throughout and I'm sure the sellers felt in safe hands. Lesson learnt, use a high street agent!PositiveQuality
Matthew · 21 June 2021 · Lovelle Gainsborough
Agent replied · 20 June 2024
Hi Matthew,
Thank you so much for your 5 Star review it means so much to the staff knowing they are appreciated as they are all very passionate about providing a great service! We hope you are settling in well!
★★★★★ 5/5
GoogleHighly recommend Lovelle! The team were fantastic from start to finish. Weekly updates and lots of support throughout, always on hand to answer any queries in a professional and personable manner- despite me having alot of them! Definitely felt like the team genuinely cared about the process throughout and nothing was too much trouble. Thank you Lovelle! 🏡💖
Karen · 21 June 2021 · Lovelle Gainsborough
Agent replied · 20 June 2024
Hi Karen, Wow! Thank you so much, if we could write a review ourselves this is exactly what we would hope it would say! The staff work incredibly hard and its great to see that's appreciated, especially in these tough Covid-19 Circumstances. Thank you so much and we loved working with you!
★★★★★ 5/5
GoogleI was impressed with the whole team during our house sale. They always returned calls and kept us informed of the progress (or lack of, which is just as important!) of the sale throughout the process. They made selling a house during Covid as easy as it could be. Highly recommendedPositiveResponsiveness, Professionalism
Penny · 21 June 2021 · Lovelle Gainsborough
Agent replied · 20 June 2024
Hi Penny, Thank you very much for your wonderful review! It means a lot to the team! Take care and it was a pleasure to work for you.
★★★★★ 5/5
GoogleI can only share my opinion as a seller although I have had experience of buying and selling property from 40k to 600k and I can honestly say I have never been more impressed with a company's professionalism, communication, knowledge and helpfulness. They dragged my solicitor through the sale calling both parties and both solicitors and updating us both. They managed to sell the property for the price we hoped for and they earned every penny of the fee. Thank you for such outstanding service, you have transformed my opinion of estate agents. All you need now is an in-house solicitor working to the same standard as your team!
Stevie · 21 June 2021 · Lovelle Gainsborough
Agent replied · 20 June 2024
Wow! Thank you so much for this fantastic feedback. This has been fed back to the team and it is really appreciated! This means the world when we are in challenging times! We wish you the best of luck for the future!
★★★★★ 5/5
GoogleFrom the time I requested various estate agents to value my property to the final completion of my sale, Lovelle's have been efficient, knowledgeable, professional and kept me up to date at every stage. The valuation was well advised, the fees competitive and my property sold quickly. I would happily use Gainsborough office again. Georgia, Bailie and Naomi go the extra mile to please. Well done.PositiveResponsiveness, Quality, Professionalism, Value
Alison · 21 June 2021 · Lovelle Gainsborough
Agent replied · 20 June 2024
Hi Alison, thank you ever so much for this feedback! It means so much to hear your kind words. Please keep in touch!
★★★★★ 5/5
GoogleFrom the very first point of contact to discuss their services I felt confident that our requirements to sell our house would be done in a confident professional manner. All along through this process we were appraised of the selling progress on a weekly informative phone call and emails. We can highly recommend Lovelle’s dedication as an estate agent to get the job done.PositiveResponsiveness, Quality, Professionalism, Value
Ian · 21 June 2021 · Lovelle Gainsborough
Agent replied · 20 June 2024
Hi Ian, Thank you very much for your wonderful review! It means a lot to the team! Take care and it was a pleasure to work for you.
★★★★★ 4/5
GoogleRating only, no written review.
Colin · 21 June 2021 · Lovelle Mablethorpe
Agent replied · 20 June 2024
Thank you for your star rating
★★★★★ 5/5
GoogleRating only, no written review.
Tim · 21 June 2021 · Lovelle Mablethorpe
Agent replied · 20 June 2024
Thank you
★★★★★ 5/5
GoogleCindy is one of the most helpful and informative estate agents I have ever dealt with, just about close an investment property and this lady made it happen, thank you
Jo · 21 June 2021 · Lovelle Mablethorpe
Agent replied · 20 June 2024
Your very welcome jo glad to be of service
★★★★★ 1/5
GoogleLovelies estate agents Mablethorpe have just lost us the second house we wanted to buy in Mablethorpe , the first house advertised by them was sold without us being given the chance to put in a bid even though we had booked a viewing, and we were not informed of being it already sold until after we had made the 3 and half hour journey from where we live .
The second house which we had set our heart on, we told them definitively that we wanted to buy and if need be rather than waiting , we already had in place a bridging loan to secure the sale, we spoke to lovelles 3 times in the week to confirm they were liaising with the vendor on our behalf, but we then discovered that same week, the day after speaking to lovelles that the house had been sold to a higher bidder without even giving us the option to raise that bid, we weren’t even made aware about any other bidders, extreme lack of communication on their part, a courtesy call would have made a big difference ! As I’m sure the vendors of said house would have appreciated being told as well so they could make their own mind up concerning buyers, we can only guess they weren’t even told about us ?! .
Sadly we will not be using lovelles when we find another property , very unprofessional concerning lack of communication between all parties being kept up to date and well informed , and definately would not recommend .NegativeResponsiveness, Professionalism
Z · 21 June 2021 · Lovelle Mablethorpe
Agent replied · 20 June 2024
Thank you for your feedback regarding our Mablethorpe office. i can confirm that the Branch Manager has spoken with you today - but hopefully i can clear your concerns up. the first property that you have mentioned looking at the details several attempts had been made to contact you regarding viewing, because of lockdown and coronavirus all viewings had to be cancelled - the property had been sold to a client who had viewed the property several times before the lockdown and had been speaking with the company that owned the property. the second property im slightly confused over as you have said that there had been a "higher bid" on the property - after checking i see the team had tried to contact the vendors to try and arrange a video tour on the property for you but no formal offers had been put forward from yourself as you had not viewed the property, hence trying to arrange a video tour for you and the vendors were made fully aware that you were very interested in the property but we needed the video as you were quite a drive away. There were no "other bidders" - as you were explained to the property had a sale that had fallen through and the original buyers had come back over the weekend. After checking with the office they did speak with you twice today and explain this to you.
Once again im sorry you feel that you have received poor service - We will take note and give training in better communication.
★★★★★ 5/5
GoogleWe have just moved after one of the longest house purchases in the history of house purchases. Cindy was our up line agent and without doubt was one of the main reasons our chain got over the line. This woman is tenacious beyond belief, the ultimate dog with a bone. The other agents in the line were without exception mediocre at best, Cindy got stuck in chasing agents and solicitors alike. If you want to sell your property and have the option of having this woman on your side do not pass up on the opportunity. Btw Janet is awesome also. 😂PositiveResponsiveness, Quality, Professionalism
Tim · 21 June 2021 · Lovelle Mablethorpe
Agent replied · 20 June 2024
Aww Mr Kaye thank you so much for your fantastic review. It’s been a pleasure to see you get the house you wanted from start to finish.
★★★★★ 5/5
GoogleWe finally moved after 11 months of waiting! We had an indecisive seller throwing every obstacle and excuse at us and Cindy.. but even with all this, Cindy relentlessly worked hard to secure our purchase, going above and beyond, keeping us up to date and chasing the entire chain.
Highly recommend Lovelle Estate Agency. Thank you so much ‘Miss Cindy’ for all your hard work, patience, determination and the laughs along the way. Sorry this review is a little late, we’ve been enjoying our garden and beach walks too much! Thanks to Mary and the rest of the team as well. Martin and JanPositiveResponsiveness, Quality, Professionalism
Martin · 21 June 2021 · Lovelle Mablethorpe
Agent replied · 20 June 2024
Thank you Martin for you kind review, we do try to go above and beyond. Please enjoy and welcome to the Lincolnshire coast.
★★★★★ 4/5
GoogleRating only, no written review.
Rodger · 20 June 2021 · Lovelle Lincoln
★★★★★ 3/5
GoogleRating only, no written review.
John · 20 June 2021 · Lovelle Lincoln
★★★★★ 5/5
GoogleRating only, no written review.
Caterina · 20 June 2021 · Lovelle Lincoln
Agent replied · 19 June 2024
Thank you for your 5 star rating from Lovelle Team
★★★★★ 1/5
GoogleNEVER TURNED UP ON SITE
David · 20 June 2021 · Lovelle Lincoln
Agent replied · 19 June 2024
Dear Mr Storey
I am sorry if there has been some confusion with regards to your appointment.
I can confirm that you booked an appointment for our valuer to meet with you at your property. Our valuer did attend the appointment on the agreed day and time and waited for 20 mins. The valuer called the office to say there was no answer at your door. The office tried to call you on the number you provided and there was no answer. All of our calls are monitored and recorded and we have a log of the call.
We have since contacted you again and arranged another appointment. This time our valuer did manage to meet with you and provided a valuation.
Kind Regards
Craig Andrews
Branch Partner
★★★★★ 5/5
GoogleLiam Atkins with Lovelle had been absolutely brilliant and such a great service I have received during the search for a perfect house. Thank you very much Liam .PositiveResponsiveness, Professionalism, Value
Keryn · 20 June 2021 · Lovelle Lincoln
Agent replied · 19 June 2024
Thank you Keryn for you fantastic review from all the Lovelle team
★★★★★ 5/5
GoogleTheir service has been excellent.
Despite the fact that I haven't bought or sold a house through them, I would still recommend. Have helped me with trying to find the right place and I would use them without a doubt if I needed to sell.
Lorcan · 20 June 2021 · Lovelle Lincoln
Agent replied · 19 June 2024
Thank you for your review, really happy we could help. The Lovelle Team
★★★★★ 5/5
GoogleI have to say I would highly recommend Lovelle. All the staff treated me with respect. I explained that I was viewing property on behalf of my parents. When I found a property I was able to view it timely and as my parents are moving from Essex to Lincoln. You can imagine during lock down the logistics. They were responsive and very careful with distancing as my Father had recently been diagnosed with terminal Cancer.
A professional and caring Team. And I truly believe they will do their best by you. Thank you. You made a difficult process easier by your warm friendly approach. LisaPositiveResponsiveness, Quality, Professionalism, Value
Lisa · 20 June 2021 · Lovelle Lincoln
Agent replied · 19 June 2024
Thank you Lisa, so happy we could help with a difficult move. Lovelle Team.
★★★★★ 4/5
GoogleGood service
Kev · 15 June 2021 · Lovelle Cottingham
★★★★★ 5/5
GoogleGreat service staff very helpful
Jack · 15 June 2021 · Lovelle Cottingham
★★★★★ 5/5
GoogleLovely, helpful staff. Very prompt and courteous.
Elisabeta · 15 June 2021 · Lovelle Cottingham
★★★★★ 5/5
GoogleRating only, no written review.
Trev · 12 June 2021 · Lovelle Humberston
Agent replied · 11 June 2024
Thank you for your 5 star review Trev.
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