Trusted Agent profile · Lincolnshire and North Lincolnshire
Verified
★★★★★
1,333 reviews across 14 offices and 4 platforms
Lovelle has 14 offices, in Grimsby (two offices), Gainsborough, Lincoln, Humberston, Skegness, Louth (two offices), Brigg, Market Rasen, Mablethorpe, Cottingham, Hull and Scunthorpe (Lincolnshire and North Lincolnshire). Together they have 1,333 reviews on four platforms, rated 4.4 out of 5 overall.
1,125
Reviews on Google
All 14 offices
27
Reviews on Facebook
All 14 offices
13
Reviews on View Agents
All 14 offices
168
Reviews on Direct reviews
All 14 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I actually do not know where to start the whole service at Lovelle has been totally amazing.They even recommended and put us in touch with a super efficient and ...Read all 4 from sellers
From the minute we put in our offer, we were kept informed of every detail of what was happening and was due to happen next. I am a bit of a worrier, but i ...Read all 7 from buyers
We received excellent customer service from Adam and Craig, who were both friendly and professional in securing a tenant swiftly for our property. We would ...Read the review from landlords
Georgia was lovely. Customer service was outstanding. She was very approachable and answered all the relevant questions. Couldn't ask for a better person to ...Read the review from tenants
Lovelle's 14 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleGreat communication and service from the grimsby branch. Supported me through a complicated house sale. Was on the end of the phone or email whenever i needed them and supported me with my onward purchase.
Hi Lucy ! Thank you so much for the review, we will pass your comments onto the sales team. Lovelle Bacons
5/5
GoogleWhat can I say an outstanding company! I am currently letting a property with lovelle bacons and all the letting staff have been fantastic so helpful in particular Emily Davies who has gone above and beyond to help me I recommend anyone to use lovelle bacons great communication and very friendly staff! Liza Campling
Thank you so much for your lovely feedback Liza!
5/5
GoogleBeen renting through lovelle bacons for 6 months now, Teresa helped us from the beginning to find the perfect family home for my family of 5. Teresa has gone above and beyond to support us since we moved in! would definitely recommend to anyone looking to rent a new property! Thanks Teresa!
5/5
GoogleExcellent service (and very fast). I rang because I needed an emergency plumber (loo would not flush). I have always rented properties so I know a bit about 3rd party repairs. I rang LovelleBacons to request a plumber at 2pm. By 2.15pm, the plumber rang me and 20 mins later, was at the house fixing the toilet. This only took 5 minutes and is working fine now. So from me ringing to report repairs to actually getting them done, took about half an hour in total! I asked the plumber if he was hired by the actual landlord or LovelleBacons - he is LB's plumber so I have to give excellent credit where it's due. Thank you ladies! From a very happy tenant :)
Thank you so much for taking the time to leave a review. We will pass your comments on to our fantastic lettings team! LOVELLE BACONS
2/5
GoogleThe lady who I spoke to about a property my son rents kept talking over me every time I tried to ask a question. My sons had no heating for 3 weeks as the boiler has packed up again. And did the same last Christmas they gave them a little electric heater not much good to heat a 2 bedroom house that has 5 rooms that are in use!!! Went the other day and it was warmer outside than in the house
Good morning Elaine, can you please call me urgently so that I can understand and help with this situation? Our number 01472 500700 option 3. Many thanks, Sam
5/5
GoogleThe team at Lovelle Bacons have been managing my portfolio for over 5 years. Very happy with the team there, particularly Lucy & Sharon who are always excellent at communications and very responsive and happy to help. Thanks for the service and I would recommend to other landlords.
Thanks so much for your lovely feedback Alex, it made our day!
5/5
GoogleAs a new investor to the area, I decided to go with Lovelle Bacons letting team. Their local knowledge has been so valuable. The team have been excellent. Good communication, found great tenants and are always available to anwser a question. They really have gone above and beyond.
Thank you so much for your lovely review Shyam, we really appreciate the feedback! Kind regards, Sam
1/5
GoogleWas purchasing a property through them, the property was made sold subject to contract, my solicitor was getting on completing the sale and then they allowed another offer to be accepted. One big waste of time and energy. Cameron showed very little empathy and Lucy who dealt with the sale never bothered to even call me. The worst experience I have had buying a property.
Hi Mr Warburton, We are so sorry to hear of this feedback. After reviewing the file, Lucy was on annual leave at the time the second party made a formal offer so Connor did take the lead in her absence. We apologise if Connor didn’t show empathy, we understand it’s never easy losing out on a property you wish to purchase. I’m not sure if you are aware but we do have a legal obligation to report all offers to a vendor and we then merely take instructions from there. It’s unfortunate at this time that the vendor did decide to accept another offer, unfortunately this is out of our control. We can understand why you are frustrated so do apologise for this, we wish you the best of luck in your property search and of course do not hesitate to contact us if we can be of further assistance. Kind Regards Lovelle Bacons
5/5
GoogleI honestly cannot thank lovelle bacon's enough after they sold my house in autumn last year in 16 days for a top price with no hassle. They may cost slightly more than smaller firms but they are worth every single penny, Lewis and his sales team do an incredible job. You will not regret using them
Thank you for taking the time to review our services. Lewis and the team try their best to provide 5* service at all times, we are delighted to hear they’ve have done just that for you. We hope you are settled in your new home. Lovelle Bacons
5/5
GoogleStaff are fantastic very friendly and helpful the ladys in the office could not do enough
5/5
GoogleJess & Becci in the Lettings Department at Lovelle have recently done a fantastic job in finding a tenant for us. They are professional, courteous & extremely helpful. Highly recommend their tenant find service & won’t hesitate to use them in the future. Thanks girls.
Thank you so much Heather, we really appreciate your positive feedback! Kind regards, Hannah.
4/5
GoogleRating only, no written review.
Thank you for the review Anthony.
5/5
GoogleRebecca, Kate and all of the team are always friendly, professional and helpful! It is always a pleasure to deal with them.
Thank you so much for your kind words, it is always great to be appreciated! Great doing business with you.
5/5
GoogleWe can't thank these enough with our move and we wasn't even with them, especially Becky she has been my first port of call during my move to one of there properties. From Daz and family xx
Thank you for your kind words Darren, Becky really appreciates you taking the time to acknowledge her hard work in this review. I hope everything is going well as you settle into your lovely new home. Kind regards, Kate Hedges
5/5
GoogleOutstanding! I called Lovelle's to ask if they would manage my HMO (10 bed shared house). Debbie took it away for consideration and came back to me saying that I was not something they would do but investigated who would. She came back with the only worthwhile info of ALL of the agents in Skegness (and I rang them all). Debbie had actually rang around and also contacted the council to find who they were happy with. Outstanding! especially as there was no business in it for Lovelle's.
Thank you Geoff for your very kind words. It is so nice for our hard work to be appreciated. Customer service is very important to us.
5/5
FacebookBayley who works here at the Gainsborough Branch has shown myself and my disabled mum around a house a few days ago! Although she was struggling he was so supportive and helped both of us to see the house and look round at ease! He told us so much information when asking questions and Lovelle even followed up with a call to see if everything was okay. It was a very top customer service and I cannot fault them in anyway! We both want to thank Bayley for his help and his kind actions in the viewing! Highly recommend!!
On top of this My boyfriend and I have been living in this property for 4 months now and Lovelle have checked up on us with any repairs and have been extremely helpful with anything we need!!
2/5
GoogleDefinitely not the best agent in Lincolnshire!
Hi Lucy, thank you for taking time to reviews us. Reviews play an important role in our ongoing staff training, to help me understand the reason for your low review can you please explain which service you engaged with at the Louth branch.
5/5
GoogleRating only, no written review.
3/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Thank you for the positive review. We really appreciate the support.
1/5
GoogleRating only, no written review.
Hi David, thank you for leaving a review. We take all customer feedback very seriously and would love the opportunity to understand the rating you have left. If you could contact me directly on s.wright@lovelle-property.co.uk or call the office, that would be great. Many thanks
3/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
Hi Ms Westmorland, We are sorry that you felt the need to give us a 1 star review. We have searched our records and don't appear to have your details registered. Please can you contact us at your earliest opportunity and we will be more than happy to assist you with your enquiry. Kind Regards. Lovelle Bacons, Grimsby - 01472 251918
1/5
GoogleRating only, no written review.
Hi Mr Densham , We are sorry to see your recent 1* review. If you could please provide more information as to why you are dissatisfied with our service we would appreciate that. Lovelle Bacons
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Lovelle has 1,333 reviews across its 14 offices, rated 4.4 out of 5 overall: 1,125 on Google, 27 on Facebook, 13 on View Agents, 168 on Direct reviews.
Grimsby Sales has the most, with 246 reviews rated 4.0 out of 5, followed by Gainsborough with 245.
The 14 Lovelle offices, by town:
4 reviews from sellers, rated 5.0 out of 5 on average. For example, John wrote: "I actually do not know where to start the whole service at Lovelle has been totally amazing.They even recommended and put us in touch with a super efficient and ..."
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Kelly wrote: "From the minute we put in our offer, we were kept informed of every detail of what was happening and was due to happen next. I am a bit of a worrier, but i ..."
