5/5
GoogleFab agent. Very helpful in buying our new house :-)
Agent replied · 11 June 2024
Thank you so much for the review James. All best in your new home. Samantha and team.
Trusted Agent profile · Lincolnshire and North Lincolnshire
Verified
Lovelle reviews in Gainsborough, Grimsby, Lincoln and 9 more
★★★★★
1,288 reviews across 14 offices and 4 platforms
Lovelle has 14 offices, in Gainsborough, Grimsby (two offices), Lincoln, Humberston, Skegness, Louth (two offices), Brigg, Market Rasen, Mablethorpe, Cottingham, Hull and Scunthorpe (Lincolnshire and North Lincolnshire). Together they have 1,288 reviews on four platforms, rated 4.4 out of 5 overall.
1,080
Reviews on Google
All 14 offices
27
Reviews on Facebook
All 14 offices
13
Reviews on View Agents
All 14 offices
168
Reviews on Direct reviews
All 14 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers4 reviews
I actually do not know where to start the whole service at Lovelle has been totally amazing.They even recommended and put us in touch with a super efficient and ...Read all 4 from sellers
Buyers7 reviews
From the minute we put in our offer, we were kept informed of every detail of what was happening and was due to happen next. I am a bit of a worrier, but i ...Read all 7 from buyers
Landlords1 review
We received excellent customer service from Adam and Craig, who were both friendly and professional in securing a tenant swiftly for our property. We would ...Read the review from landlords
Tenants1 review
Georgia was lovely. Customer service was outstanding. She was very approachable and answered all the relevant questions. Couldn't ask for a better person to ...Read the review from tenants
Our offices
Lovelle's 14 offices, most reviewed first. Each has its own page.
- Lovelle GainsboroughUnit 5b Tillbridge Centre, DN21 1FT245 reviews · 122 on Google (4.6)0 in the last 90 days
- Lovelle Grimsby SalesFirst Floor, Hampton House, Church Lane, DN31 1JR219 reviews · 219 on Google (3.9)0 in the last 90 days
- Lovelle Grimsby LettingsHampton House, Church Lane, DN31 1JR209 reviews · 209 on Google (3.9)0 in the last 90 days
- Lovelle North Hykeham32 The Forum, North Hykeham, LN6 8HW110 reviews · 73 on Google (4.8)0 in the last 90 days
- Lovelle Humberston346, Grimsby Road, DN36 4AA100 reviews · 100 on Google (4.5)0 in the last 90 days
- Lovelle Skegness13 Roman Bank, PE25 2SA74 reviews · 74 on Google (4.7)0 in the last 90 days
- Lovelle Louth Sales5 Cornmarket, LN11 9PY71 reviews · 65 on Google (4.0)0 in the last 90 days
- Lovelle BriggThe Old Chapel, Wrawby Street, DN20 8JJ59 reviews · 28 on Google (4.5)0 in the last 90 days
- Lovelle Louth Lettings4 Cornmarket, LN11 9PY59 reviews · 59 on Google (4.1)0 in the last 90 days
- Lovelle Market Rasen13 Queen Street, LN8 3EH43 reviews · 43 on Google (4.8)0 in the last 90 days
- Lovelle Mablethorpe41 Victoria Road, LN12 2AF42 reviews · 42 on Google (4.1)0 in the last 90 days
- Lovelle CottinghamUnit 4 King Street, HU16 5QQ41 reviews · 37 on Google (4.8)0 in the last 90 days
- Lovelle Holderness Road364 Holderness Road, HU9 3DL35 reviews · 35 on Google (4.2)0 in the last 90 days
- Lovelle Scunthorpe32 Oswald Road, DN15 5PQ24 reviews · 17 on Google (4.2)0 in the last 90 days
Latest reviews from every Lovelle office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleFriendly and professional team. Really pleased with the service I received. Would highly recommend!
Agent replied · 11 June 2024
Thank you for your kind words Laura, much appreciated. Samantha.
1/5
GoogleRushed me round the property I viewed and every time I went to look at some fault she didn't want me to see she quickly changed the subject. Dishonest, but then they are estate agents and it's what you should expect I suppose. Be careful when viewing one of their properties.
Agent replied · 11 June 2024
Good afternoon Miss Moo, I am terribly disappointed that you have left us a negative review. Our customer service level is very important to us and we strive every day to get it right. Our customer satisfaction survey is currently running at 99% of customers that would recommend us. I have searched our sales data base so that I may make contact with you, however I have been unable to locate your details as ever being logged on our system. I can only presume that maybe it was a property to let that you went to view and this is not something that is handled at my office. I do hope you will get in contact with me at your earliest convenience so that I may investigate the issue further. You can contact me direct on s.nicholson-merritt@lovelle-property.co.uk or by telephone on 01472 812250. I look forward to hearing from you. Samantha, Branch Partner.
5/5
GoogleThank you to all the team at Lovelle Bacons Humberston especially Samantha who went out of her way to ensure we could move in after a very eventful removals day! Prior to the move day everyone was very friendly and answered any questions very professionally with great local knowledge We can highly recommend using this branch Arthur and Cherry
Agent replied · 11 June 2024
Thank you for taking the time to write your review Arthur and Cherry - I will be sure to pass on your comments to the team. I hope you have settled in to your new home (now the drama has now passed!) and I wish you all the very best for the future. Samantha
5/5
GoogleI cannot recommend Fiona and the Humberston branch team highly enough. I received helpful information throughout the process of the sale and nothing was too much trouble. Their customer service was outstanding and their approach was both friendly and professional.
Agent replied · 11 June 2024
Thank you for the review Jo, I will be sure to pass on your wonderful comments to Fiona. Samantha.
5/5
GoogleHi everyone at Lovelle’s Thank you for helping me to buy my forever home in Cottingham and to help me … More
5/5
GoogleSo grateful to Pearl at Lovelle. Thank you so much for caring and being so helpful to us in our purchase of the flat. We thought we would never get there, but we did, thanks to Pearl who pushed for us after so many delays and so many … More
5/5
FacebookThe team at Lovelle's recently helped us with our sale and our purchase. The team have remained professional, friendly and communicative throughout. From the start of the process through to the end, they were quick and helpful with all queries and made the entire process stress free! Highly recommended.
5/5
FacebookLovelles provided a very friendly and efficient service when I recently sold my Uncles bungalow. The staff at the Gainsborough branch were lovely and helpful, keeping me updated each week throughout the sale process. Would recommend if looking for an estate agent in Gainsborough.
1/5
GoogleAbsolute awful company I could go on forever but haven't got all week
Agent replied · 7 February 2025
Hi Gemma, thank you for your time today. I’m pleased to confirm that we have been able to resolve your issue successfully. We’d like to wish you and your family well in your new property. Kindest regards
5/5
GoogleA refreshing change to ordinary estate agents how lovely the service from staff at Louth (Caroline Lee) and at Gainsborough (ALL sales staff) HELPING WITH OUR APPLICATION THANK YOU X
Agent replied · 4 February 2025
Thank you for the lovely review :)
5/5
GoogleLovelles at Louth always give a professional service. Tom and the team are always very friendly and very helpful. Their local knowledge is superb.
Agent replied · 4 February 2025
Nicole, thank you for the great review :)
5/5
FacebookReally great service throughout the process, friendly knowledgeable and efficient
Agent replied · 4 February 2025
Thank your Claire! Glad we could help and make the process as easy as possible for you! X
1/5
GoogleA few years ago, my brother and I rented a flat. We paid on time and were quiet, peaceful tenants. My brother's bedroom flooded every time it rained. It got to the point that my brother was sleeping in the living room because the dampness and wet floor even caused mushrooms to grow!!! My friends couldn't believe that they could live in such conditions. We reported the matter many times and no one helped us. Everyone ignored it and said it was because of the TV antenna, which was attached to the wall and not to the roof!!! They probably thought we were idiots because the whole world has antennas on the roof and no one blamed the defects of the building having an antenna!!! No one helped us, we lost twice the money on moving because it was impossible to live in a flooded flat. Moving was another expense and not our fault. The second thing is the fire alarm. It kept turning on, for any reason. The problem was that no one responded and if there really was a fire, I don't know what would have happened. I do not recommend this agency!!!
Agent replied · 25 August 2024
Hi Ewa, i’m surprised and saddened by your comments here. I’ve tried to find you on our system but unfortunately cannot find any record for you. If you can please contact me directly at the Grimsby office I will be happy to look further into this as a matter of urgency. We pride ourselves on our high standard of customer service and properties and always take feedback incredibly seriously. I look forward to hearing from you.
3/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Agent replied · 20 December 2024
Thank you for the positive review. We really appreciate the support.
1/5
GoogleRating only, no written review.
Agent replied · 20 December 2024
Hi David, thank you for leaving a review. We take all customer feedback very seriously and would love the opportunity to understand the rating you have left. If you could contact me directly on s.wright@lovelle-property.co.uk or call the office, that would be great. Many thanks
3/5
GoogleRating only, no written review.
4/5
GoogleVery professional people
2/5
GoogleOk. Need to keep up with the repairs on their rental property's
Agent replied · 20 December 2024
Hi Nicola, really sorry to hear your feedback, however I can see no record of your being a tenant of ours. maybe your surname has changed? I would love to receive more feedback from you, please feel free to email me directly at: s.wright@lovelle-property.co.uk as we do value feedback and how we can improve our service. Of course Lovelle Bacons does not own any properties itself and we therefore aim to work with both tenants and Landlords to resolve any issues.
5/5
GoogleVery helpful and efficient team. Professional attitude and friendly staff. Kept us up to date throughout. Would recommend.
Agent replied · 20 December 2024
Thank you so much MR & MRS Blow for the feedback. We always strive to provide the best service and it makes us proud when customers take the time to leave such positive feedback.
1/5
GoogleVery bad communication from them, not happy with the treatment I received. They charged unfairly more when giving me back my deposit and they gave 0 flexibility in all my decisitions.
Agent replied · 20 December 2024
Dear Fabian Sabino, we are very surprised and sorry to hear your comments, we are looking into the situation currently. Our deposit decisions are made independently by a secure service. We are a member of the Deposit Protection Scheme. There would only ever be any deduction from deposit for damage and the DPS scheme offer a full mediation service to ensure all decisions are fair. Customer service and the fair treatment of our tenants is very dear to us and we strive every day to get it right. Please contact us at lettings@lovelle-property.co.uk or the DPS and we will investigate further.
5/5
GoogleReally efficient and helpful team, it only took 4 months from getting by house on the market to completing the sale. Kept us up to date and communicated very well throughout
Agent replied · 20 December 2024
Thank you so much for the lovely review Mrs Rickett, we hope you enjoy your travelling venture and we look forward to assisting you with the sale of your next property. All the best, Lovelle Bacons.
5/5
GoogleSold my house with them recently, Estate Agent Lewis Wilson handled my sale and my house was sold before it officially went up on the market. Lewis did an amazing job and I wouldn't sell a house with anyone else.
Agent replied · 20 December 2024
Good morning Mr Braithwaite, thank you for taking the time to review our service. We hope you are now settled in your new home. All the best, Lewis & the team.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Lovelle
How many reviews does Lovelle have?
Lovelle has 1,288 reviews across its 14 offices, rated 4.4 out of 5 overall: 1,080 on Google, 27 on Facebook, 13 on View Agents, 168 on Direct reviews.
Which Lovelle office has the most reviews?
Gainsborough has the most, with 245 reviews rated 4.7 out of 5, followed by Grimsby Sales with 219.
Where are the Lovelle offices?
The 14 Lovelle offices, by town:
- Brigg: The Old Chapel, Wrawby Street, Brigg, North Lincolnshire, DN20 8JJ
- Cottingham: Unit 4 King Street, Cottingham, HU16 5QQ
- Gainsborough: Unit 5b Tillbridge Centre, Gainsborough, DN21 1FT
- Grimsby Lettings: Hampton House, Church Lane, Grimsby, Lincolnshire, DN31 1JR
- Grimsby Sales: First Floor, Hampton House, Church Lane, Grimsby, DN31 1JR
- Hull: 364 Holderness Road, Hull, HU9 3DL
- Humberston: 346, Grimsby Road, Humberston, DN36 4AA
- Lincoln: 32 The Forum, North Hykeham, Lincoln, LN6 8HW
- Louth Lettings: 4 Cornmarket, Louth, Lincolnshire, LN11 9PY
- Louth Sales: 5 Cornmarket, Louth, LN11 9PY
- Mablethorpe: 41 Victoria Road, Mablethorpe, LN12 2AF
- Market Rasen: 13 Queen Street, Market Rasen, LN8 3EH
- Scunthorpe: 32 Oswald Road, Scunthorpe, DN15 5PQ
- Skegness: 13 Roman Bank, Skegness, Lincolnshire, PE25 2SA
What do sellers say about Lovelle?
4 reviews from sellers, rated 5.0 out of 5 on average. For example, John wrote: "I actually do not know where to start the whole service at Lovelle has been totally amazing.They even recommended and put us in touch with a super efficient and ..."
What do buyers say about Lovelle?
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Kelly wrote: "From the minute we put in our offer, we were kept informed of every detail of what was happening and was due to happen next. I am a bit of a worrier, but i ..."
