Every review we hold for the Gainsborough office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleWhere to start. Read other trust pilot and Google reviews. Lovelle's Gainsborough have a habit of fabricating other buyers and bids. Weren't prepared to provide redacted proof of other bids even after sale agreed (which doesnt affect gdpr and can reasonably be done). Raised price slightly and miraculously the other buyer disappeared, no mention of checking any other competing offers or if the other buyer wished to respond etc. Clear dishonest estate agent tactic. Not the only one who has experienced this. Constantly messed around throughout the process, they then informed me it had to go through auction after the sale was agreed and at no point before was this mentioned, even though the auction t's and c's did not apply to me as I had viewed the property prior to the auction and only contacted the estate agency. Agreed to this anyway as after standing my ground again miraculously the auctioneer informed me he could "manipulate" the t's and c's of the sale to suit us even though this was just saying more money for the seller. Worst experience of estate agent from start to finish. Instead of trying to help both parties come to resolution they just insist that the greedy seller has given them instructions so there's nothing they can do. After the seller has had a year of trying to sell the house, she has now had 2 sales fall through and constant relisting of the property because she expects everything on her terms the same as lovelle's. When will they learn. Appalling.
Kevin · 7 December 2025
Agent replied · 11 December 2025
Hi Kevin,
Thank you for taking the time to share your feedback. We are genuinely sorry to hear that you felt frustrated during the process, as we always aim to provide a transparent and supportive service to both buyers and sellers.
We do just want to clarify a few points for accuracy. Providing detailed, redacted proof of other bids is not a standard industry practice, nor is it a legal requirement. We maintain strict compliance with GDPR and privacy laws. Our fiduciary duty is to our client, the seller, and we are obligated to communicate all offers honestly and follow their precise instructions regarding the terms of a sale. The seller is fully within their rights to change the terms or accept a different offer if contracts have not been exchanged. We appreciate this can sometimes lead to disappointment, but this is a matter of legal and professional obligation rather than choice.
Regarding the auction process, this was introduced at the seller’s request, and we relayed their instructions as we are required to do. We understand this may have felt unexpected, but we continued to work to find a solution that both parties were comfortable with.
We are pleased to note that after the weekend, the sale is now back on, and the verbal feedback given to us was that you have been grateful for the assistance provided throughout this transaction. We genuinely hope the remainder of the process moves smoothly for you.
If you would like to discuss anything further, we would be more than happy to speak with you directly. Our aim is always to support our clients as best we can.
★★★★★ 5/5
GoogleFrom the start of the process to the end the service was first class. Due to issues with selling any lease hold property the time scales for a completion is longer however the team went over and above chasing for information from the leasehold company supporting both my self the buyer and solicitor . A big shout out to Naomi who really engaged with all sides to ensure completion was as quick as possible . I would highly recommend and if required in the future would 100% use again . Thankyou again.
Steve · 9 April 2025
Agent replied · 10 April 2025
Dear Steve, Thank you for your glowing review and recognition of our team's efforts, especially Naomi's dedication to excellent service. We're delighted to have supported you successfully through the complexities of leasehold transactions. Your recommendation is the highest compliment we could hope for. We look forward to the opportunity of working with you again in the future. Warmest regards, Lovelle Gainsborough!
★★★★★ 5/5
View AgentsSimply Outstanding
I actually do not know where to start the whole service at Lovelle has been totally amazing.They even recommended and put us in touch with a super efficient and brilliant conveyancing team at Simply Conveyancing.
Lovelle provided the whole package from start to finish.Always available on the phone when you needed them and ready to answer any questions about your sale with up to date correct information.
Our sale to put it mildly was one of the most traumatic times of our lives the whole chain wanted to beat the 1st of April deadline for the increase in stamp duty. None of the trauma was caused by Lovelle but without their whole team especially Naomi who was just brilliant it simply would not have happened.
Naomi went above and beyond chasing everyone in the large chain morning, noon and night, daily and weekly. Please Naomi’s boss give her a pay rise.
So if you want an estate agent that will do exactly what they say they are going to do and support you through the whole process of moving home choose Lovelle, you will not be disappointed.
John · 19 March 2025
Agent replied · 20 March 2025
Dear John Jennings, We're absolutely thrilled to receive your glowing review and delighted to hear about your positive experience with Naomi and our team at Lovelle. We pride ourselves on our comprehensive service and dedication to our clients, and it's incredibly rewarding to see this reflected in your journey. Rest assured, Naomi's exceptional efforts are greatly valued, and we appreciate your recommendation. Thank you
★★★★★ 5/5
View AgentsProfessional and friendly
From the minute we put in our offer, we were kept informed of every detail of what was happening and was due to happen next. I am a bit of a worrier, but i spoke to Naomi and she listened, was patient, then found out all the information she could gather and as quick as she could. Reassuring me at every step. Some of the process my partner and I found extremely stressful but Naomi guided us like an old friend over a cup of tea which made our buying process a whole lot easier.
Kelly · 7 March 2025
Agent replied · 13 March 2025
Dear Kelly, Thank you for your glowing review! We're thrilled to hear that Naomi's guidance provided the reassurance and support you needed. It's our mission to make every buying process as smooth as possible. We hope you create many happy memories in your new home! Best wishes, Lovelle Gainsborough.
★★★★★ 5/5
View AgentsAmazing Service
I have just purchased a property, which is the first time in my own. Lovelle were excellent throughout the process. The staff in the office are friendly and welcoming. They kept me informed of the progress at all times and couldn’t do enough to help. Bailey was the first agent to show me the property and was warm, friendly and helpful. I mainly dealt with Melody after and she was exceptional with advice, personable and also helped me to make a decision which suited myself. Absolutely would recommend to anyone.
Jenna · 1 February 2025
Agent replied · 5 February 2025
Thank you, Jenna, for your glowing review! It was our pleasure to assist with your first property purchase. We’re thrilled to hear that Bailey, Melody, and the team made your experience so positive. Our commitment is always to provide friendly, informative, and helpful service. We wish you all the best in your new home and look forward to helping again should you ever need us again!
★★★★★ 5/5
FacebookI've used Lovelle Gainsborough a few times over the years and they have always been good.
I recently tasked them with acquiring a property that wasn't even on the market and they managed to help me buy this property. Absolutely Amazing service from the Team with special thanks going to Naomi, Bayley and Zoe, they are a credit to Lovelle Gainsborough.
Andy · 12 May 2026
★★★★★ 5/5
GoogleAll I can say is wow!! What a fantastic job these guys did. We have had a long, hard road in our house sale/purchase due to being in a chain but these guys have been great. They aren't even my estate agents but they did such an amazing job I had to leave a review. NAOMI has been an absolute superstar and has kept me informed the whole way through. She has gone out of her way to keep me updated with everything that is going on and I really can't praise her enough. Lovelle were my sellers estate agent and they have been amazing the whole way through. Naomi was an absolute god send and always got back to me when I messaged and always updated me. She chased everything and kept me informed. Highly recommended. Thank you.
Colleen · 7 October 2024
Agent replied · 8 January 2025
Wow, thank you so much for your incredible review! We’re absolutely delighted to hear about your positive experience with us during what can often be a stressful process.
Naomi truly is a superstar, and we’re so pleased to hear that her dedication, communication, and efforts made such a difference for you, even though you weren’t directly our client. Going the extra mile is something we strive for, and your kind words highlight exactly what we aim to achieve.
We understand how challenging a chain can be, and it means the world to us that we could help make things a little easier for you. Your recommendation and praise mean so much to us, and we’ll be sure to share your feedback with Naomi and the rest of the team.
Thank you once again for taking the time to leave such a wonderful review. We wish you all the best in your new home!
Warm regards,
The Lovelle Team
★★★★★ 5/5
GoogleWe recently sold our house with Lovelle's Gainsborough, and we couldn't be more pleased with the service we received. The listing was clear and concise, with Bayley and the team doing an outstanding job capturing the best angles to market the property.
Our sale was particularly tricky, caused by a difficult onward purchase, but Naomi was truly the star of the process. She single-handedly kept everything on track, ensuring we were informed at every step and always available when needed. Her support and exemplary conduct, even in the most challenging situations, were remarkable. Naomi's dedication and professionalism made a world of difference, and we can't commend her enough. Naomi and the team at Lovelle's Gainsborough exceeded our expectations, and if we ever sell again, we wouldn’t hesitate to use their services. Highly recommended!
Chris · 7 September 2024
Agent replied · 23 October 2024
Thank you so much for your wonderful review! We’re thrilled to hear that you had such a positive experience with Lovelle's Gainsborough. Bayley and the team work hard to present properties in the best possible light, and we're glad it resonated with you.
It’s especially heartening to hear how Naomi's dedication made a challenging process smoother for you. We'll be sure to pass along your kind words to her, it means the world to our team to know that their efforts are appreciated.
If you ever need our services again, we’d be delighted to assist. Thanks again for recommending us!
★★★★★ 5/5
GoogleAmazing team.
From start to finish, I was kept updated every step of the way. A special mention to Naomi, who worked tirelessly to keep everything moving by liasing between solicitors so as to prevent any delays in the purchase. I honestly couldn't have asked for a better experience.
Katherine · 16 June 2025
Agent replied · 24 June 2025
Dear Katherine, We're thrilled to hear your experience was so positive! Thank you for recognising Naomi's dedication and the team's effort. Your feedback is greatly appreciated, and we're delighted we could assist in making your purchase seamless.
★★★★★ 5/5
GoogleI would like to say big thank you to Georgia for a very professional and smooth service from the first day of our cooperation.
Her positive and professional approach to find the tenant was outstanding. She kept us updated on every stage of the renting process via email or phone call. Smooth service with no stress! Thank you very much !!!
Fully recommend professional service from Lovelle Gainsborough.
Tom · 7 October 2024
Agent replied · 23 October 2024
Thank you so much for your thoughtful review! We're thrilled to hear that Georgia provided such a smooth and professional service throughout your experience. It's wonderful that her dedication and communication made the process stress-free for you. We truly appreciate your recommendation, and we're here whenever you need us. Thanks again for choosing Lovelle Gainsborough!
★★★★★ 5/5
GoogleI could not recommend Bayley Jarvis enough, he provided us with the upmost professional and polished service all whilst being compassionate and supportive through a very difficult time whilst we was vulnerable.
I loved how Bayley would always ask how we was and would make an effort to ensure his service was personalised which made us feel comfortable as he knew our preferences.
Bayley took care of everything for us which meant we could grieve accordingly.
Beyond grateful snd thankful that we chose Lovelle’s simply due to Bayley’s expertise and competence. Thank you so much x
Emma · 23 November 2023
Agent replied · 20 June 2024
Thank you so much for your heartfelt and touching review. We truly appreciate your kind words and are humbled to hear about your positive experience with Bayley Jarvis and Lovelle's services during a difficult time.
Bayley's professionalism, compassion, and support are truly commendable. We understand that selling or managing property can be emotionally challenging, and it's wonderful to know that he provided you with the utmost care and personalized service. It's clear that Bayley went above and beyond to make you feel comfortable and understood during a vulnerable period.
We're grateful to have Bayley as part of our team, and it's testimonials like yours that highlight his expertise and competence. Your satisfaction and well-being are our top priorities, and we're glad that Bayley's efforts allowed you to grieve in a way that was most comfortable for you.
If you ever require our services in the future or have any further needs, please do not hesitate to reach out. Thank you once again for choosing Lovelle's and for taking the time to share your positive experience. Your words mean a lot to us, and we wish you all the best.
★★★★★ 5/5
GoogleJust completed our purchase and the team at Lovelles were constantly on it updating us. Communication was brilliant and nothing was too much x
Leanne · 29 November 2025
Agent replied · 11 December 2025
Thank you so much for your lovely review! We’re delighted to hear that you’ve completed your purchase and that the team kept you well updated throughout. Communication is something we really prioritise, so it’s wonderful to know it made a positive difference for you.
Wishing you all the best in your new home!
★★★★★ 5/5
View AgentsAmazing
From start to finish I was kept updated regularly. Naomi was amazing, she kept everything moving forward to prevent any delays. Couldn't have asked for a better Estate Agents for purchasing my first home.
Katherine · 15 June 2025
Agent replied · 16 July 2025
Dear Katherine,
We're thrilled to hear about your positive experience with us! Thank you for entrusting Naomi and our team with your first home purchase; your satisfaction is our top priority. We're delighted to have supported you through this journey and wish you many happy memories in your new home.
Best wishes,
★★★★★ 5/5
FacebookWe purchased a house last month from Lovelle, the service we received was outstanding, Zoe was the person we had most dealings with, she was amazing, always so helpful, kept us up to date with all the information.
We would use them again
Thank you to all the staff at Lovelle.
Lorraine · 29 October 2024
Agent replied · 4 February 2025
Thank you for your wonderful review, Lorraine! We're thrilled to hear that Zoe provided you with outstanding service during your home purchasing journey. Your support means a lot to us, and we look forward to assisting you again in the future. Thank you for choosing Lovelle!
★★★★★ 5/5
GoogleGreat estate agents that couldn't do enough for us. Big thankyou to Zoe, Melody and especially Naomi who helped us get the sale of our house over the line. Easy to contact and kept you updated weekly. Thankyou.
Bradley · 22 March 2025
Agent replied · 23 March 2025
Dear Bradley, We're thrilled to hear about your positive experience! Your kind words for Zoe, Melody, and Naomi are greatly appreciated, and we're glad to have been a part of your journey. Providing regular updates and being readily available is our commitment to you. Thank you for choosing us and for taking the time to share your feedback. Should you ever need us again in the future, please do let us know.
★★★★★ 5/5
GoogleLovelle at Gainsborough were very effective at selling my mothers house. Because I do not live locally I had to deal with them mainly by phone and email. They conducted the viewings and negotiated the sale quickly, and they were very helpful and good at keeping me informed on progress. I would recommend them to anyone selling a property in the Gainsborough area.
Paul · 23 December 2023
Agent replied · 20 June 2024
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with Lovelle at Gainsborough. It was our pleasure assisting you in selling your mother's house, and we're glad that our remote communication, efficient viewings, and quick negotiations met your expectations.
Your recommendation means a lot to us. If you or anyone you know ever needs assistance in selling a property in the Gainsborough area, feel free to reach out. Wishing you all the best in your future endeavors!
★★★★★ 5/5
GoogleZoe and Niomi at Lovelle Gainsborough were brilliant. You may feel like you're bugging them, and you might be.... but they will never complain, they are extremely supportive and will help through any issues. Yay Lovelle.
John · 15 March 2025
Agent replied · 19 March 2025
Dear John, Thank you for your fantastic review! We're thrilled to hear that Zoe and Niomi exceeded your expectations. At Lovelle Gainsborough, we believe there's no such thing as "bugging" us - we're here to support you every step of the way. Your positive experience is our greatest reward. Yay you for choosing us! Best wishes,
★★★★★ 5/5
Direct reviewsAll I can say is wow!! What a fantastic job these guys did. We have had a long, hard road in our house sale/purchase due to being in a chain but these guys have been great. They aren't even my estate agents but they did such an amazing job I had to leave a review. NAOMI has been an absolute superstar and has kept me updated the whole way through. She has gone out of her way to keep me updated with everything that is going on and I really can't praise her enough. Lovelle were my sellers estate agent and they have been amazing the whole way through. Naomi was an absolute god send and always got back to me when I messaged and always updated me. She chased everything and kept me informed. Highly recommended. Thank you.
Colleen · 12 September 2024
★★★★★ 5/5
Direct reviewsWe recently sold our house with Lovelle's Gainsborough, and we couldn't be more pleased with the service we received. The listing was clear and concise, with Bayley and the team doing an outstanding job capturing the best angles to market the property.
Our sale was particularly tricky, caused by a difficult onward purchase, but Naomi was truly the star of the process. She single-handedly kept everything on track, ensuring we were informed at every step and always available when needed. Her support and exemplary conduct, even in the most challenging situations, were remarkable. Naomi's dedication and professionalism made a world of difference, and we can't commend her enough. Naomi and the team at Lovelle's Gainsborough exceeded our expectations, and if we ever sell again, we wouldn???t hesitate to use their services. Highly recommended!
Chris · 31 August 2024
★★★★★ 5/5
GoogleI can't praise the team at Lovelle Estate Agency enough. They have been absolutely amazing throughout a very long journey. There has been a lot of tears but I have finally got my flat! Naomi has gone above and beyond to get me in which is very much appreciated.
Jo · 9 August 2024
Agent replied · 24 August 2024
Thank you so much for your heartfelt feedback! We’re overjoyed to hear that you finally have your flat and that our team could support you through this journey. Naomi will be especially pleased to know her efforts made such a significant difference for you. Your kind words mean a lot to us, and we're delighted that we could help you achieve your goal. If you need any assistance in the future, please don’t hesitate to reach out.
★★★★★ 5/5
GoogleI cannot recommend Lovelle highly enough! From the initial viewing right through to completion, their team provided exceptional support, ensuring seamless communication between all parties, sellers, solicitors, and myself. They kept everyone informed and on track, which made the entire process stress-free. What truly stood out was their understanding and flexibility toward my personal circumstances, especially when my availability became limited near the end. Their professionalism, patience, and dedication made my house purchase a joy. Thank you for going above and beyond!"
Jake · 31 March 2025
Agent replied · 1 April 2025
Dear Jake, Thank you for your kind words and 5-star review! We're thrilled to have been able to make your house purchase a joy and accommodate your personal needs with understanding and flexibility. Your satisfaction is our priority, and we look forward to assisting you again in the future. Welcome to your new home! Best wishes, The Lovelle Team
★★★★★ 5/5
GoogleExcellent customer service thought the process, both Morgan and Naomi went above and beyond professional expectation to secure our purchase.
Thomas · 23 July 2025
Agent replied · 25 July 2025
Thank you so much, Thomas, for your kind words and five-star review. We're thrilled to hear that you were pleased with the service provided by Morgan and Naomi. They were delighted to go the extra mile for your purchase. Should you need any further assistance, we're always here to help.
★★★★★ 5/5
FacebookI have sold my last two houses with Lovelle and both times they have not only shown professionalism but very compassionate and always kept me in touch with what was going on. Special thanks to Bayley and Naomi but the rest of the team were brilliant also.
Julie · 12 July 2024
Agent replied · 4 February 2025
Thank you for your positive feedback, Julie! We're delighted to hear that our team, especially Bayley and Naomi, provided an excellent experience for you. We're looking forward to assisting you on future occasions.
★★★★★ 5/5
View AgentsGeorgia
Georgia was lovely. Customer service was outstanding. She was very approachable and answered all the relevant questions. Couldn't ask for a better person to show me around a property. Thank you.
Jess · 5 February 2025
Agent replied · 5 February 2025
Dear Jess, Thank you for your glowing review! We're thrilled to hear about your positive experience with Georgia. Our team is dedicated to providing excellent service and ensuring all questions are answered. It was a pleasure assisting you with your property viewing. Should you need any further help, we're just a call away. Best wishes, Lovelle Gainsborough
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