Lovelle reviews in Grimsby, Gainsborough, Lincoln and 9 more

★★★★★ 1/5

Google

horrendous is the only word I can use to describe my experience with this estate agents. From day one, the woman who I believe to be the manger was patronising towards me and my mum. This was my first time moving out with my boyfriend and his friend. She didn’t want us to move into the property, because there would be three young people living in the house. However, we’d already met the landlord and he was more than happy to have us rent out one of his properties. Day one of moving out, they gave us the wrong key and insisted they’d given us the right one and it was just that we wasn’t turning the key properly. We reported several problems with the house such as bad damp and mould and they never reported this to the landlord. They messed us about on three occasions saying that someone was going to come view the condition of the property, three different occasions and no one showed and resulted in a loss of money due to taking time off work eating for someone to show. We would t have minded but no one ever contacted us letting us know no one was going to show. Finally on the 4th occasion, someone showed and was really impressed with the condition of the house, just couldn’t believe the damp and mould hadn’t yet been looked at so he took pictures and said he’ll report it and we should hear from someone soon. We rang occasionally hoping for answers but months passed and still the problem wasn’t resolved. We were paying for a house/ a service, we were upholding our end of the tenancy agreement yet the estate agents were getting away with not upholding there’s. Eventually, we’d had enough so we rang the estate agents asking if there’s any chance we could leave the one year contract early because of something to do with a six month break out clause and they informed us we could. I’d say about a week later, we received a latter including the date in which out tenancy agreement ends which was just in a about a months time. We arranged and paid for furniture removal and one of us tenants had sorted another property out and paid out a deposit. We all moved out to only receive a letter saying we couldn't leave the contract early and that we’ve got to continue paying until the one year contract runs out. We questioned this, however they tried sending us the previous letter out again, this time they'd removed the date, luckily we kept the pervious letter which stated the end of tenancy agreement date they agreed to on the phone. We went into the estate agents querying their mistake and they denied everything. So we asked to listen to the phone call because it states they record all phone calls. However they couldn’t find it and it had been deleted. We only later found out the woman who was suppose to get up this phone call for us and told us she couldn’t, was the mother of the girl who made the mistake of telling us we could move out early and that we wouldn’t have to make anymore payments. In result of this, we had to continue paying for rent and council tax for another 4 months. They were never interested in helping us. If they’d have stated to us we could leave the property but would have to continue payment, we wouldn’t have been daft enough to leave the property. In fact they said the opposite, we could leave the contract early and wouldn’t have to continue paying rent or council tax because of a “six month break out clause” she stated. After my experience with Lovell bacons, I would never go through this estate agents again even if it meant me getting my dream home, never mind recommending them to anyone else.

Beth · 21 December 2020 · Lovelle Grimsby Lettings

★★★★★ 5/5

Google

Rating only, no written review.

Jennie · 19 December 2020 · Lovelle Brigg

★★★★★ 5/5

Google

Rating only, no written review.

Jackie · 19 December 2020 · Lovelle Brigg

★★★★★ 5/5

Google

Brilliant and helpful

Jack · 19 December 2020 · Lovelle Brigg

★★★★★ 5/5

Google

Lovely countryside pub in scenic surroundings. Great food and ales and superb accommodation

Andrew · 19 December 2020 · Lovelle Brigg

★★★★★ 1/5

Google

Rating only, no written review.

Caroline · 19 December 2020 · Lovelle Skegness

★★★★★ 4/5

Google

very helpful, courteous and friendly

John · 19 December 2020 · Lovelle Skegness

★★★★★ 3/5

Google

They were late to show us the property. We have met with someone who was supposed to look at it after us. Not much guidance given.

Vitaura · 24 November 2020 · Lovelle Grimsby Sales

★★★★★ 3/5

Google

Rating only, no written review.

Serina · 10 October 2020 · Lovelle Louth Sales

★★★★★ 3/5

Google

Rating only, no written review.

Peter · 10 October 2020 · Lovelle Louth Sales

★★★★★ 4/5

Google

Rating only, no written review.

Sam · 10 October 2020 · Lovelle Louth Sales

★★★★★ 1/5

Google

Rating only, no written review.

James · 10 October 2020 · Lovelle Louth Sales

★★★★★ 4/5

Google

Rating only, no written review.

Steve · 10 October 2020 · Lovelle Louth Sales

★★★★★ 4/5

Google

Very helpful

James · 10 October 2020 · Lovelle Louth Sales

★★★★★ 5/5

Google

They work hard and don’t give up.

Stephen · 10 October 2020 · Lovelle Louth Sales

★★★★★ 5/5

Google

Big thanks to Tom, really made the process of finding and buying a home stress free and very quick! 10/10

Robert · 10 October 2020 · Lovelle Louth Sales

★★★★★ 3/5

Google

Quite a good letting agency their accounts department is a bit disjointed been based in Grimsby and does not seem to me as very well with Louth branch

Gordon · 10 October 2020 · Lovelle Louth Sales

★★★★★ 5/5

Google

Tracy at Louth office was absolutely brilliant. Nothing was to much trouble. Pulled out all the stops. Thank you

Shelley · 10 October 2020 · Lovelle Louth Sales

★★★★★ 5/5

Google

Excellent, friendly and helpful service recieved when selling my parents house, thank you

Jonathan · 10 October 2020 · Lovelle Louth Lettings

★★★★★ 5/5

Google

Rating only, no written review.

Emily · 27 August 2020 · Lovelle Market Rasen

★★★★★ 5/5

Google

Rating only, no written review.

Bella · 26 August 2020 · Lovelle Grimsby Sales

★★★★★ 5/5

Google

Rating only, no written review.

Hajri · 26 August 2020 · Lovelle Grimsby Sales

★★★★★ 5/5

Google

Rating only, no written review.

Jo · 26 August 2020 · Lovelle Grimsby Sales

★★★★★ 5/5

Google

Great service

Harry · 26 August 2020 · Lovelle Grimsby Sales