5/5
Rating only, no written review.
Agent replied · 11 June 2024
Thank you for your 5* review Clare. Its very much appreciated!

Trusted Agent profile · Lincolnshire and North Lincolnshire
Verified
★★★★★
1,333 reviews across 14 offices and 4 platforms
Lovelle has 14 offices, in Grimsby (two offices), Gainsborough, Lincoln, Humberston, Skegness, Louth (two offices), Brigg, Market Rasen, Mablethorpe, Cottingham, Hull and Scunthorpe (Lincolnshire and North Lincolnshire). Together they have 1,333 reviews on four platforms, rated 4.4 out of 5 overall.
1,125
Reviews on Google
All 14 offices
27
Reviews on Facebook
All 14 offices
13
Reviews on View Agents
All 14 offices
168
Reviews on Direct reviews
All 14 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I actually do not know where to start the whole service at Lovelle has been totally amazing.They even recommended and put us in touch with a super efficient and ...Read all 4 from sellers
From the minute we put in our offer, we were kept informed of every detail of what was happening and was due to happen next. I am a bit of a worrier, but i ...Read all 7 from buyers
We received excellent customer service from Adam and Craig, who were both friendly and professional in securing a tenant swiftly for our property. We would ...Read the review from landlords
Georgia was lovely. Customer service was outstanding. She was very approachable and answered all the relevant questions. Couldn't ask for a better person to ...Read the review from tenants
Lovelle's 14 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Rating only, no written review.
Thank you for your 5* review Clare. Its very much appreciated!
5/5
Great service throughoutPositiveResponsiveness, Quality, Professionalism, Value
Thank you for your review Nick!
5/5
Lovely staff and great communication. Nothing was ever too much trouble. Thank you!
Thank you for your 5* review Laura! All the best.
5/5
"Absolutely Brilliant Service. I wouldn't hesitate to recommend Lovelle Bacons. Best Estate Agency we've ever used."PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your kind words Gavin.
1/5
Lovelle HUMBERSTON listed a house for sale which we wanted to view. We were able to view it rather quickly, the lady who showed us round was very nice also, think she’s the owner but I can’t be sure. We put an offer in on the property straight away, the offer was above asking price. The seller apparently wanted the person who could move the fastest. Lovelle allowed us and another buyer battle against each other basically, we were told the first person who could move the fastest could have the property. I was told we were in a much simpler chain than the other buyers. I rushed around for a couple of days, tried so hard, put pressure on our buyers to move things as quickly as possible. I contacted Lovelle each time I got a step further and the whole way was told we were one step ahead of the other buyer. We were told we would be given a decision one day however we were kept hanging on. The next day I contacted them to be told they were waiting on contact from the seller. Another day passed, I received confirmation our buyer had completed all steps and we were ready to go so I called and they said they will call the seller but they were so confident the property was ours, they said they will call me back straight away... they didn’t! That evening passed, we thought the property was ours. I called again in the morning and was told someone will call me back. I received a call back some time later to be told they were giving the property to someone else! I understand the buyer makes the overall decision but Lovelle should never have allowed this. It was so stressful and they didn’t seem to care. This also happened to a friend of ours, they said they had the exact same experience with Lovelle having to battle against another buyer. I wasn’t going to write a review however I made a comment on a Facebook picture they uploaded a few days ago and the comment was deleted. Why delete the comment and block me from commenting on any other post! I did screenshot the post and comments however I can’t post them on my review. I would never deal with this estate agent again, buying or selling!NegativeResponsiveness, Quality, Professionalism
Dear Sophie, I am sad to see your review today. I know how incredibly stressful it is moving home, even more so when you set your heart on a property that you are unsuccessful with. The particular property you were interested in was an extremely popular property. You were advised upon booking the viewing, that the property had come back available due to a chain collapse at the eleventh hour and since going back on the market it was receiving an incredible response. This is the reason why we advised you to not advise the owners of the one you were already purchasing in the chance that you were unsuccessful with this one. Upon receiving several offers on the property we wanted to ensure we did our due diligence on each offer and their full chain below, presenting all the facts to our owner for them to make a well informed decision. Given the current climate, this did take a little longer than usual but as explained, we wanted our owner to feel confident in who they decided to sell to. Ultimately, as an estate agent, we make no decisions on who the owners decide to sell to, we present them with all the facts and they make the choice. There was always going to be an unhappy ending for the unsuccessful applicants that missed out on this property and unfortunately you were one of them. All the best for the future Sophie and I wish you well in your new home. Samantha
5/5
Rating only, no written review.
4/5
Very helpful lovely staff.
5/5
Excellent service received from lovely Chris and Sarah. Always return your phone calls and emails on the same day and very professional. They try everything to sell your home and don’t give up. I highly recommend.PositiveResponsiveness, Quality, Professionalism
5/5
Bought my first house through Lovelles in Market Rasen, during the challenges of COVID and all the staff were extremely helpful from start to finish and very responsive to messages and queries. Very professional and I would highly recommend them to everyone.PositiveResponsiveness, Professionalism
5/5
Rating only, no written review.
5/5
If anyone is thinking of putting their house on the market I highly recommend Lovelle! We didn't hear a peep from the estate agent from our purchase, but Lovelle rang us and our buyer weekly (usually more towards the end!) and helped us to navigate what turned out to be a complex chain. Always returned calls and answered emails (unlike the other estate agent!). Excellent service ☺️
5/5
Amazing full stop!
Thanks Rebecca!
3/5
Rating only, no written review.
5/5
A friendly and Helpful team, we sold our house overnight! Nothing was to much trouble - thank you.PositiveResponsiveness, Professionalism
Thank you for taking the time to leave a review. We hope you have had a lovely Christmas and we wish you a fantastic New Year! Lewis.
5/5
Rating only, no written review.
Thank you for the review Bella. Lewis Director
5/5
Rating only, no written review.
Thank you for taking the time to review our services. Lewis Director
5/5
Rating only, no written review.
Thank you for taking the time to review us.
5/5
Rating only, no written review.
Thank you for taking the time to review our services. Lewis Director
3/5
Rating only, no written review.
4/5
Rating only, no written review.
3/5
Rating only, no written review.
1/5
Ex lanlord
3/5
They were late to show us the property. We have met with someone who was supposed to look at it after us. Not much guidance given.
Good afternoon, We are sorry to hear about this, we always try to turn up on time and manage our diaries to try and actually turn up early. From time to time due to no fault of our own we can run a few minutes over. We apologise that we kept you waiting and hopefully this doesn't happen again. Kind Regards, Lewis Director
5/5
Lewis and his team have just helped me sell my farthers house within three weeks what an outcome professional service all the way through cant thank them enough and would recomend them to anyone wanting to sell/buy/rent a property. Cheers all .steve brewitt.
Good evening Steve, thank you for taking the time to write such wonderful feedback, it really is appreciated. Your comments will be passed through to the team. Lovelle Bacons
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Grimsby Sales has the most, with 246 reviews rated 4.0 out of 5, followed by Gainsborough with 245.
The 14 Lovelle offices, by town:
4 reviews from sellers, rated 5.0 out of 5 on average. For example, John wrote: "I actually do not know where to start the whole service at Lovelle has been totally amazing.They even recommended and put us in touch with a super efficient and ..."
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Kelly wrote: "From the minute we put in our offer, we were kept informed of every detail of what was happening and was due to happen next. I am a bit of a worrier, but i ..."