Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleNaomi, and her team acted very well under the current Covid issues in trying to operate the business. Our purchase was rather stressful but all stayed positive and professional until the purchase was over the line. Naomi, kept us informed all the way through the purchase on the ups and downs until finally it was sorted. all very professional.PositiveProfessionalism
Clive · 25 August 2021 · Lovelle Gainsborough
Agent replied · 20 June 2024
Hi Patrick, Thank you so much for the great feedback. Although Covid-19 has put a strain onto the entire team, I am glad to hear you found the service professional ! It has been a pleasure working with you!
★★★★★ 5/5
GoogleSuch a lovely, friendly but nevertheless totally professional team. Always on the ball, keeping you up to date with what is happening and always personable. Having recently bought a property through them and also having them take over the letting of the said property they have been so helpful, I could not fault them and would definitely recommend them.PositiveProfessionalism
Valerie · 25 August 2021 · Lovelle Gainsborough
Agent replied · 20 June 2024
Hi Valerie, thank you for the feedback with regards to your purchase and then the letting of the property! Its been wonderful to work with you and we look forward to continuing to do so!
★★★★★ 5/5
GoogleI can't recommend lovelles more highly. A professional, friendly and fantastic service. Naomi & her team kept me well informed throughout the whole process. I felt I could trust them and they gave great guidance, especially as it was the first house I had sold, they were really reassuring . Thank you so much for for everything you have done for me.PositiveResponsiveness, Quality, Professionalism, Value
Kay · 25 August 2021 · Lovelle Gainsborough
Agent replied · 20 June 2024
Hi Kay, its so lovely to hear your feedback and that you felt informed and guided through the process. It was truly a pleasure to work for you!
★★★★★ 5/5
GoogleSamantha and her team were Attentive and on the ball at all times during protracted negotiations.PositiveResponsiveness, Professionalism
Andrew · 25 August 2021 · Lovelle Humberston
Agent replied · 11 June 2024
Thank you for your kind words Andrew, it is very much appreciated! Samantha
★★★★★ 5/5
GoogleHaving used Estate Agents in Republic of Ireland, London, East Sussex,
Surrey, Lincolnshire & Wales, some of them more than once, in various towns, I feel I have enough experience to voice an opinion of Estate agents in general.
Of the many I have dealt with via buying & selling, Lovelle in Mablethorpe are exemplary in quality of service, as a buyer (in this instance), they have exceeded all my expectations & gone beyond the 'Norm' in the service that they have afforded me.
I would have no hesitation in recommending them if you are looking to buy or sell a property in the Mablethorpe areas.
They are First Class & a pleasure to have dealt with.
Terence Paterson. 15/01/2021PositiveResponsiveness, Quality, Professionalism
The · 24 August 2021 · Lovelle Mablethorpe
Agent replied · 20 June 2024
Thank you so much Mr Paterson, it’s been a pleasure to be of assistance
★★★★★ 5/5
GoogleCant recomend highly enough!!! I had quite a tricky sale with my home which took longer than expected but Cindy went above and beyond to get things sorted out . She put many hours in to my sale and is super friendly and helpful and was always at the end of the phone when I needed to speak to her ! 5 star service all round , and if I ever need to sell again I will definitely be using lovellsPositiveResponsiveness, Quality, Professionalism, Value
Lynsey · 24 August 2021 · Lovelle Mablethorpe
Agent replied · 20 June 2024
Thank you Lynsey, I hope you’ll be settled soon in your new home..
★★★★★ 2/5
GoogleRating only, no written review.
Kristina · 22 June 2021 · Lovelle North Hykeham
★★★★★ 5/5
GoogleMe and my partner recently rented our first property from Lovelle and the process was seamless. From viewing to get the keys, they were incredibly informative and helpful. Would highly recommend anyone looking to rent to go to them!PositiveResponsiveness, Quality, Professionalism, Value
Lauren · 22 June 2021 · Lovelle North Hykeham
Agent replied · 21 June 2024
Thank your for your review, glad to hear the process was smooth for you and I hope you are enjoying your new home.
★★★★★ 1/5
GoogleAs a seller I have found Lovelle on the forum at North Hykeham to be extremely poor, especially with lack of communication as they promised to update us fortnightly and never did. I had to make all the contact and chasing up myself. Emails went unanswered halfway through a conversation with them etc etc. They have demonstrated absolutely zero sales skills over the 8 months we were with them and got us less than 10 viewings that whole time when similar properties close to us were marketed and sold within £4000 of ours so they can't say we were overpriced. This is a prime example of an agent that will advertise your property on Zoopla and Rightmove and sit back and wait for enquiries to come in rather than actually being able to demonstrate they are doing any work or anything different to try and find you a buyer. Now we've asked to come off the market, they are refusing to take the online adverts down for 28 days as per their daft contract. We are not having any more viewings, yet they insist on keeping the property advertised for a month which is just petty. If you're a seller, you'd be better off seeking out a professional and experienced no B/S agent rather than Lovelle North Hykeham.
(Edit) after having to threaten a complaint to the property ombudsman they have agreed to remove our listing.
Mathew · 22 June 2021 · Lovelle North Hykeham
★★★★★ 1/5
GoogleShocking client service and communication. I am a buyer and have had 2 really poor experiences of the Hykeham office. First experience I booked to see a property. The young chap showing us around showed up late without an apology. I left him with 3 questions to come back to me on. He never did and when someone phoned me to ask how I got on I told them about the 3 questions and was promised a call back...none came so I gave up on that property. Next experience I put an offer in on a property and waited a week for a reply. In the end I had to call them again only to be told that they had had to pass my enquiry to the previous agent as I had viewed it with them. When I asked why no one had bothered to call me to let me know what was going on they didn't have an answer. If you have people interested in properties you are selling surely you do everything in your power to keep them interested but no they don't care. When I sell my property I will not entrust it to them as I have no faith in them to actually treat the potential buyers properly. My advice is please think twice about using them to sell your home.NegativeResponsiveness
David · 22 June 2021 · Lovelle North Hykeham
Agent replied · 21 June 2024
Dear Mr Martin, We are very sorry for the delay in responding to your review, however we have taken some time to investigate this matter thoroughly. We are sorry to hear that you are disappointed in our service and communication. However you were previously introduced by another agent, which you viewed the property with. Unfortunately you never viewed with ourselves. For this reason your offer had to go through the other agent as they originally introduced you. We apologise if you felt like this wasn’t communicated well and have taken your feedback on board.
★★★★★ 5/5
GoogleThe lettings team at Lovelle's are brilliant. They take all the stress out of renting my property right from finding and vetting a tenant through to collecting the rent. I am confident that my tenants feel well looked after too as they know that they have someone to contact if they need assistance. Would fully recommend the full tenant management service to all landlords.PositiveProfessionalism
Sarah · 22 June 2021 · Lovelle North Hykeham
Agent replied · 21 June 2024
Thank you so much for your 5 Star review it means so much to the staff knowing they are appreciated as they are all very passionate about providing a great service
★★★★★ 5/5
GoogleRating only, no written review.
Fiona · 21 June 2021 · Lovelle Gainsborough
Agent replied · 20 June 2024
Thank you so much for the review Fiona!
★★★★★ 3/5
GoogleRating only, no written review.
Chris · 21 June 2021 · Lovelle Gainsborough
Agent replied · 20 June 2024
Hi Chris, Thank you for the Google rating. We would love your feedback on how you feel we could achieve a 5-Star Review! Please do get in touch on 01427 614018.
★★★★★ 5/5
GoogleLovely people
Knowledgeable staff
Helpfull
Great experience
Mark · 21 June 2021 · Lovelle Gainsborough
Agent replied · 20 June 2024
Thanks for your feedback Mark!
★★★★★ 3/5
GoogleIt's not got a lot of choice at the moment, but the staff are always helpful.and friendly.
Lou · 21 June 2021 · Lovelle Gainsborough
Agent replied · 20 June 2024
Hi Lou, Great to hear you find the staff helpful and friendly. We will pass this onto the team as we find it important to recognise exceptional customer service. We would love your feedback on how you feel we could achieve a 5-Star Review! Please do get in touch.
Lovelle
★★★★★ 4/5
GoogleThe staff are personable and helpful even though we are hampered by covid-19 B/S
Ian · 21 June 2021 · Lovelle Gainsborough
Agent replied · 20 June 2024
Thanks for your review, the staff are working hard to over come as many hurdles in their way☺
★★★★★ 5/5
GoogleDidn't go in, but looked on the website. Easy to use and pleasant enough experience.
James · 21 June 2021 · Lovelle Gainsborough
Agent replied · 20 June 2024
Hi James, Thank you for the feedback and rating! There has been a lot of work done to the Website as of recent so its great to hear you found it easy to use! If we can be of any help at all please do let us know!
★★★★★ 5/5
GoogleVery professional and courteous staff, always happy to go above and beyond. Fantastic service.
Account · 21 June 2021 · Lovelle Gainsborough
Agent replied · 20 June 2024
Hi Emily,
Thank you so much for your 5 Star review it means so much to the staff knowing they are appreciated as they are all very passionate about providing a great service even under the current circumstances😊🏡 …
★★★★★ 5/5
GoogleBought and sold with lovelle since coming to gainsborough. Staff so helpful and friendly. A pleasure to deal with.
Alice · 21 June 2021 · Lovelle Gainsborough
Agent replied · 20 June 2024
Hi Alice, Thank you so much for the lovely feedback. Although Covid-19 has put a strain onto the entire team, I am glad to hear you found the service great! It has been a pleasure working for you!
★★★★★ 1/5
GooglePut an offer in on a lovely property, completely kept out the loop, felt like an inconvenience when I called about the four day waiting on an offer we had put in, no emails, no phonecalls to explain why we were waiting so long.NegativeResponsiveness, Quality
Rach · 21 June 2021 · Lovelle Gainsborough
Agent replied · 20 June 2024
Dear Mrs Bromley, We are very sorry for the delay in responding to your review, however we have taken some time to investigate this matter thoroughly. We are sorry to hear that you are disappointed in our service and communication. After further investigation we have found that it was communicated to you that there was a delay in the vendor making a decision. An email was sent to explain this situation to you and to advise we would be in touch once we heard further. We apologise if you felt like this wasn’t communicated well and have taken your feedback on board. Should the property happen to become available again, for whatever reason, we will most defiantly be in touch.
★★★★★ 5/5
GoogleBought a property through Lovelle and it put our online agent to shame. The communication was clear throughout and I'm sure the sellers felt in safe hands. Lesson learnt, use a high street agent!PositiveQuality
Matthew · 21 June 2021 · Lovelle Gainsborough
Agent replied · 20 June 2024
Hi Matthew,
Thank you so much for your 5 Star review it means so much to the staff knowing they are appreciated as they are all very passionate about providing a great service! We hope you are settling in well!
★★★★★ 5/5
GoogleHighly recommend Lovelle! The team were fantastic from start to finish. Weekly updates and lots of support throughout, always on hand to answer any queries in a professional and personable manner- despite me having alot of them! Definitely felt like the team genuinely cared about the process throughout and nothing was too much trouble. Thank you Lovelle! 🏡💖
Karen · 21 June 2021 · Lovelle Gainsborough
Agent replied · 20 June 2024
Hi Karen, Wow! Thank you so much, if we could write a review ourselves this is exactly what we would hope it would say! The staff work incredibly hard and its great to see that's appreciated, especially in these tough Covid-19 Circumstances. Thank you so much and we loved working with you!
★★★★★ 5/5
GoogleI was impressed with the whole team during our house sale. They always returned calls and kept us informed of the progress (or lack of, which is just as important!) of the sale throughout the process. They made selling a house during Covid as easy as it could be. Highly recommendedPositiveResponsiveness, Professionalism
Penny · 21 June 2021 · Lovelle Gainsborough
Agent replied · 20 June 2024
Hi Penny, Thank you very much for your wonderful review! It means a lot to the team! Take care and it was a pleasure to work for you.
★★★★★ 5/5
GoogleI can only share my opinion as a seller although I have had experience of buying and selling property from 40k to 600k and I can honestly say I have never been more impressed with a company's professionalism, communication, knowledge and helpfulness. They dragged my solicitor through the sale calling both parties and both solicitors and updating us both. They managed to sell the property for the price we hoped for and they earned every penny of the fee. Thank you for such outstanding service, you have transformed my opinion of estate agents. All you need now is an in-house solicitor working to the same standard as your team!
Stevie · 21 June 2021 · Lovelle Gainsborough
Agent replied · 20 June 2024
Wow! Thank you so much for this fantastic feedback. This has been fed back to the team and it is really appreciated! This means the world when we are in challenging times! We wish you the best of luck for the future!
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