Trusted Agent profile · Lincolnshire and North Lincolnshire
Verified
★★★★★
1,333 reviews across 14 offices and 4 platforms
Lovelle has 14 offices, in Grimsby (two offices), Gainsborough, Lincoln, Humberston, Skegness, Louth (two offices), Brigg, Market Rasen, Mablethorpe, Cottingham, Hull and Scunthorpe (Lincolnshire and North Lincolnshire). Together they have 1,333 reviews on four platforms, rated 4.4 out of 5 overall.
1,125
Reviews on Google
All 14 offices
27
Reviews on Facebook
All 14 offices
13
Reviews on View Agents
All 14 offices
168
Reviews on Direct reviews
All 14 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I actually do not know where to start the whole service at Lovelle has been totally amazing.They even recommended and put us in touch with a super efficient and ...Read all 4 from sellers
From the minute we put in our offer, we were kept informed of every detail of what was happening and was due to happen next. I am a bit of a worrier, but i ...Read all 7 from buyers
We received excellent customer service from Adam and Craig, who were both friendly and professional in securing a tenant swiftly for our property. We would ...Read the review from landlords
Georgia was lovely. Customer service was outstanding. She was very approachable and answered all the relevant questions. Couldn't ask for a better person to ...Read the review from tenants
Lovelle's 14 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleVery friendly and helpful staff. Always willing to help with anything. Would highly recommend their service. Joanne always very professional and happy to answer any questions we may have had.PositiveQuality, Professionalism
Thank you for leaving such a fantastic review!
5/5
GoogleAfter bad experiences with other letting agents in the past I've got nothing but good things to say about Lovelle,quick at responding to emails and resolving any issues raised,very professional and on the ball,would highly recommend to anyone,also Special thanks to Emily Davie for sorting everything out prior to moving in and helping us settle into our new homePositiveResponsiveness, Quality, Professionalism
Thank you so much for taking the time to leave us a review Dale, its really appreciated! Kind regards, Sam
5/5
Google"Under promised and massively over-delivered springs to mind!! I never write reviews but felt compelled to give my account on how professional and seamless the service I received from Lovells and mainly Jo Gerrard in selling my house recently. Communications were clear and precise and paperwork to a minimum, viewings were very well organised and as a vendor, I felt my best interests were a priority. I was given best advice on price and how to pitch the house, I had specific circumstances and my needs were met very professionally. Pleased to say my property sold in less than a week and I achieved 5% more than I was expecting. Would highly recommend their services. Awesome work Jo/Lovells!PositiveResponsiveness, Quality, Professionalism, Value
Good Morning Mr Stokoe , Thank you so much for taking the time to leave such fab feedback. Jo is a credit to the team and we will be sure to pass on your comments. Congratulations on your recent sale, we’re glad we was able to obtain a great price in such a short space of time. Lovelle Sales Team
5/5
GoogleIn the process of purchasing a house, for the first time on my own. Joanne Gerrard has been polite, Professional and responsive to answer my queries/questions.PositiveProfessionalism
Thank you for taking the time to leave a review, we really do appreciate it. We will be sure to pass your comments on to Joanne.
5/5
GoogleI am very much satisfied with the Lovelle's team who are very professional and as a landlord am happy that the property is maintained by capable hands. I once again thank Emily and the entire team, I'm sure this can't be achieved without the entire team working together. Thank you.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for taking the time to review our services, we will be sure to pass your comments on to Emily. Lovelle Lettings Team
5/5
GoogleDealt with Holly. I was only in Grimsby for 3 days, after initial viewing decided I wanted a 2nd look and Holly was very accommodating arranging access within a couple of hours of asking. Great communication and easy to deal with she has helped every way possible. Thanks for a your help Holly, hope to de with again 😊
Good morning Jon, Thank you for taking the time to leave such wonderful feedback! We will be sure you pass your comments onto Holly. In the meantime, we wish you every luck with your ongoing purchase. Lovelle Sales Team
5/5
GoogleRecently purchased a property through the Lovelle Grimsby Team. It was a pleasure to deal with them. I was kept informed of progress throughout the purchase. All the staff are very friendly and are happy to help with any query. Would definitely recommend!PositiveResponsiveness, Professionalism
Hello Harry, thank you for taking the time to review us! We can't wait for your next purchase through Lovelle. Thank you, Lovelle Sales Team
5/5
GoogleLovelle have managed my properties for many years, very proffessional, good friendly constuctive conversations with regards to business, they look after the tennent as well as the landlord, Very fair. Thank you Lucy, Wendy and the team. When looking to sell a property Lewis was very helpful. Thank you all for an enjoyable experience!PositiveResponsiveness, Quality, Professionalism, Value
Thank you so much for leaving a review!
5/5
GoogleEmily was and is an absolute star! Very professional and responsive from the first day she responded to my query on a house to let. I am really appreciative of the help, kindness and professionalism you have shown. I wouldn't recommend Lovelle lettings any higher!! Brilliant service especially from Emily the star!!!!1PositiveResponsiveness, Quality, Professionalism, Value
We agree, Emily is a star! Thank you for taking the time to review. Lovelle Lettings Team
1/5
GoogleCurrently renting with this agency and the communication is appalling. Been waiting for call back numerous times never got one. Been expecting to receive a letter but yet again never received one. Currently not even in the property due to it causing health issues and even though we’re happy to provide a doctors notes proving the flats caused me to be in hospital we’ve been told we’re not allowed to leave the tenancy and apparently the flats ‘fine’. Sam who is the director has spoken down to us many times only really seemed bothered when we said they could keep the money we paid upfront. Will happily be taking legal action because everyone here just doesn’t care or listen unless money is involved. Also apparently sent our letter to the landlord then turned round and said they know he’ll say no so haven’t bothered🤔. If you want to be lied to and made ill go with lovelle.👍🏻
Hello Maddison, thank you for taking the time to leave us a review, I note that your partner has also left a similar review. There is a common misconception that companies fear negative reviews however, in practice this allows a company to respond formally whilst the public then have the opportunity to reflect on the entire situation. You have raised a number of issues regarding your property with us and on each occasion, a contractor has attended the flat to resolve the issue very quickly as you have confirmed during our conversations. When you raised your concerns regarding your health, we immediately offered to attend the property that day as we deemed this to be an urgent priority (which was declined) and then offered to attend the following day with the council inspector, which you declined. We then rebooked for the following day (although you again tried to cancel). After attending the property we requested further works be investigated/works completed to be re-checked to give you piece of mind although there was not evidence of the issues described. Your comment regarding the property causing illness is rather defamatory as you live in a block of flats where the majority of the tenants have lived for a number of years and a no such issue has ever been raised. In terms of your tenancy, you signed a six month tenancy agreement and requested to leave at month 3. We discussed this with the property owner who declined your request and explained to you that you are contractually obligated to fulfil the initial 6 month period in terms of rent, bills and council tax. Maddison you understood this position and we agreed that once the flat had been cleared that we would meet you at the property for you final 'check out' inspection. On our call you explained that this was fine and that you wished to move back home as quickly as possible. As a company we take absolute pride in our honest and transparent approach with every customer so we are incredibly disappointed to see your comments here however, as an agency we have gone above and beyond to try to help you. We do wish you and your partner luck with you next property, Kind regards, Sam
1/5
GoogleTried renting with lovelle Bacons, constantly felt like I was left out of the loop. They never returned the phone calls they said they would and never updated me when something happened with my application. It felt like they didn’t want me to actually get a property through them. Would not recommend unless you want to be let down and constantly confused as to what’s going on.
Good evening Joe, thank you for raising your concerns. With you referring to us as Lovelle Bacons, this incident must have been some time ago as we no longer trade as this, it’s been just Lovelle since the new owners took over and rebranded the company some time ago now. Never the less we welcome feedback so we can continue to improve our service. We have changed our structure completely in house since the handover so whilst we cannot change the past and we are deeply sorry you feel they way you do, you should never receive this service from us again. We pride ourselves on providing an exceptional service to our customers whilst going above and beyond to exceed expectations. Once again, thank you for taking the time to provide some feedback. Lovelle Lettings
5/5
GoogleProfessional and efficient service in helping us purchase our property. In particular Chelsey and Holly were really helpful, kept things running smoothly and communicated regularly with us. We dealt with Chelsey originally then Holly ensured everything continued seamlessly. Great service.PositiveResponsiveness, Quality, Professionalism
Good evening Ms Steel, thank you for taking the time to review our services, we really do appreciate the feedback. We Will pass on your lovely feedback to both Chelsey and Holly. From everyone in the sales team, we wish you luck in your new home. Lovelle sales team
5/5
GoogleWe have recently completed a tenancy agreement with Lovelle’s. Every member of staff has been positive and friendly, all our questions (email and phone) were answered fully and promptly. It’s obviously a busy office but we’ve always been able to speak to whoever we needed to. Their advice regarding the whole process was invaluable.
Good evening Mr Faulkner , thank you for taking the time to leave a review. We will be sure to pass your feedback onto our Lettings team and we wish you the best of luck in your new home!
5/5
GoogleI have recently agreed to a purchase of a house with the help of lovelle’s estate agent, I have to say the whole process could not of gone any smoother, I would like to give a special mention to Jo who has been extremely professional, efficient and honest throughout. She has listened to my needs, been on hand to answer any queries any time of the day, and been a joy to deal with, would definitely recommend them for anyone looking to buy or sell a property. Thanks again.PositiveQuality
Good evening Mr Hunter, thank you for taking the time to leave such a fantastic review. Jo certainly is a credit to the team and we will be sure to pass your comments on. Good luck with your purchase. Lovelle Grimsby - Sales
1/5
GoogleWhere too begin with Lovelle, as me and my partner are first time renters we thought we’d give lovelle a try the reviews weren’t great, but we thought we check it out for ourselves. There have been countless problems with the flat. I’ve been promised countless and I mean countless calls back, can safely say I’ve had maybe 2 or 3 calls back from lovelle from March up until the time of writing this review. The calls I’ve had with the company director Sam felt like I was being belittled and not taken seriously. I had too ring up too actually find out we’d got the property we had applied for. Due too all of these circumstances I’ve been under a great deal of stress. It is a shame, it’s actually a real shame we really thought we’d have a really pleasant first time renting experience. But sadly lovelle ruined my expectations on this regard. It’s a shame money is more important than the well-being of tenants. I’d avoid this company like the plague!NegativeResponsiveness, Quality, Professionalism, Value
Hello Leo, thank you for taking the time to leave us a review, I note that your partner (Maddison Rushforth) has also left a similar review that we have responded to. There is a common misconception that companies fear negative reviews however, in practice this allows a company to respond in the public domain allowing readers to have the full information. You have raised a number of issues regarding your property with us and on each occasion, a contractor has attended the flat to resolve the issue very quickly as you have confirmed during our conversations. when you again called (although you were not living in the property) expressing your concerns, we immediately offered to attend the property that day to fully understand your concerns. You declined this offer and also the offer to attend the next day. We attended two days later (although you tried to cancel this) and were unable to find any evidence of your concerns. That said, we immediately requested the contractor to re-attend and check that all works had been completed correctly whilst also checking for any further issues. In terms of call backs, this is simply not the case, we have returned your calls and tried to engage with yourself and Maddison however you have remained unhappy as we are unable to release you from your tenancy agreement. This is due to you requesting to leave three months into your six month 'assured short hold tenancy' which you are legally obligated to fulfil. Your partner understood this position and explained that you wish to leave Grimsby to return home asap. We take our responsibilities as a company very seriously and are sad to see your comments here although we do fundamentally disagree with what you have stated. We wish both you and Maddison the very best for the future. Kind regards, Sam
5/5
GoogleExtremely happy with the service from Kelly and all the team at Lovelle (North Hykeham) Keep up the good work and thank you ! DennisPositiveProfessionalism
Thank you for your kind words Dennis, its means a lot to the team and Kelly.
5/5
GoogleWe have recently moved in to a property with Lovelle and the service we have received has been excellent! They made the move in straightforward, informative and friendly. Since moving in they reply to emails quickly and do there best to resolve issues promptly. Would definitely recommend Lovelle!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleThis has been a new venture for myself and from the start of enquiring about letting my home it has been an easy transgression. All the staff from the office have been helpful and friendly either chatting on phone or face to face. I would highly recommend Lovelle estate/letting agents for peace of mind in letting your home . Thanks to all the team .PositiveResponsiveness, Professionalism, Value
Thank you for your review, I am happy to hear that you had great service from the lettings team. Ill be sure to let Kelly know.
5/5
GoogleRecently let out my property with Lovelle. Superb service throughout. Let out within just a few days with everything handled by the agent. Very smooth, professional service and with extremely competitive rates. Would fully recommend Lovelle Estate Agency!PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your review, I am happy to hear that you had great service from the lettings team. We are always here to help.
5/5
GoogleI cannot praise enough the staff at Lovelle. We accepted an offer on my mother's house way back in mid August and eventually completed the sale yesterday. The reasons for the sale taking so long are many and varied, mostly further down the chain. Through the whole process Lovelle were extremely supportive and proactive, the staff clearly cared about the fact that it was a stressful time for us and shared our frustration at the delays in the process. The communication was excellent and the cheerful , understanding manner of the staff was most refreshing. A special thank you to Tommy Child who was supportive throughout and tied up the loose ends over the last few days. Efharisto poli Lovelle.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for the Review, its so lovely to hear your feedback and that you felt informed and guided through the process. It was truly a pleasure to work for you!
5/5
GoogleI recently finished a property purchase with Lovelle and really enjoyed the interactions along the way. I was helped by Molly who did a great job of keeping me up to date with any bits of info from the vendors and their solicitors and was super pleasant and easy to talk to. I've always found phone calls a little scary but it was very easy to just casually talk over things and ask questions with Molly.PositiveResponsiveness
Thanks for your Review . We hope you're happy in your new home!
5/5
GoogleGreat service. Professional and efficient. Nothing was too much trouble and I was kept updated throughout the whole process. Couldn't thank the whole team enough. Would definitely recommend.PositiveResponsiveness, Quality, Professionalism, Value
Charlotte, thank you so much for your kind words and saying you would recommend us! It hasnt been easy during Covid , however it has been a complete pleasure to work for you! We wish you the best of luck with your future !
5/5
GoogleI have been lucky enough to support Lovelles in Gainsborough and North Hykeham for the past year, I find Sarah and her great team to be a joy to work with....a real pleasure and very organized and professional.PositiveQuality, Professionalism
Nigel you are a superstar! Always there to help us and you are incredibly good at your job! Thank you so much for the support!
5/5
GoogleBeing a Landlord in Gainsborough for a number of years, I have had so many bad experiences from most of the other estate agents, however I can not express the EXCELLENT Service from all of the team at Lovelle's. I certainly wouldn't look to use anyone else in Gainsborough! Lovelle's should be your first stop off for Sales and LettingsPositiveResponsiveness, Quality, Professionalism, Value
Hi Mark, Thank you so so much for your kind words. It was a pleasure to work with you! Keep in touch!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Grimsby Sales has the most, with 246 reviews rated 4.0 out of 5, followed by Gainsborough with 245.
The 14 Lovelle offices, by town:
4 reviews from sellers, rated 5.0 out of 5 on average. For example, John wrote: "I actually do not know where to start the whole service at Lovelle has been totally amazing.They even recommended and put us in touch with a super efficient and ..."
7 reviews from buyers, rated 5.0 out of 5 on average. For example, Kelly wrote: "From the minute we put in our offer, we were kept informed of every detail of what was happening and was due to happen next. I am a bit of a worrier, but i ..."
