5/5
View AgentsRating only, no written review.
Trusted Agent profile · Bedfordshire, Northamptonshire and Buckinghamshire
Verified
Lenwell Property Services reviews in Luton, Northampton, Milton Keynes and 2 more
★★★★★
2,054 reviews across 5 offices and 3 platforms
Lenwell Property Services has five offices, in Luton, Northampton, Milton Keynes, Dunstable and Bedford (Bedfordshire, Northamptonshire and Buckinghamshire). Together they have 2,054 reviews on three platforms, rated 4.5 out of 5 overall.
1,949
Reviews on Google
All 5 offices
8
Reviews on Facebook
Business-wide
97
Reviews on View Agents
All 5 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Buyers3 reviews
I had a great experience with Lenwell. Kieron was very efficient and was able to find me a suitable flat very quickly. It wasn't just about finding a property ...Read all 3 from buyers
Landlords36 reviews
We are a multi-landlord and have entrusted our Luton portfolio to Lenwells for more than a decade. Their lettings team are effective at finding suitable tenants ...Read all 36 from landlords
Tenants49 reviews
I have recently rented a property through Lenwell and have dealt with Sarah Carroll through the whole process. Sarah has been great, from the moment I called ...Read all 49 from tenants
Our offices
Lenwell Property Services's five offices, most reviewed first. Each has its own page.
- Lenwell Property Services Luton8 Wellington Street, LU1 2QH932 reviews · 867 on Google (4.5)0 in the last 90 days
- Lenwell Property Services Northampton168 Wellingborough Road, NN1 4DU454 reviews · 441 on Google (4.8)4 in the last 90 days
- Lenwell Property Services Milton Keynes302 South Row, MK9 2FR346 reviews · 331 on Google (4.4)5 in the last 90 days
- Lenwell Property Services Dunstable2 West Street, LU6 1SX255 reviews · 233 on Google (4.4)0 in the last 90 days
- Lenwell Property Services Bedford103 High Street, MK40 1NE100 reviews · 78 on Google (3.9)0 in the last 90 days
Awards
The Trusted Agent 2026 results for Lenwell Property Services, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every Lenwell Property Services office
Newest first, from every platform, with the office each review is about. First names only.
View Agents5/5
View AgentsVery new to being a landlord, support has been excellent
As fairly new landlords it has been a benefit to us to have the support of Janet and her team to guide us through what we needed to do to get tenants in place. The team are friendly but professional and are always happy to answer any questions you may have..
5/5
View AgentsAn excellent very professional service
Lenwell have been managing two of my properties in Luton for several years and have always provided an excellent service. Another of my properties recently became vacant and they found me a new tenant very quickly at a very good rent. I had no hesitation in passing on this third property to them to fully manage for me. I would definitely highly recommend them to anyone.
Agent replied · 17 November 2016
Hello Jez, thank you very much for your review and continued business, I'm glad we are looking after you so well
5/5
View AgentsRating only, no written review.
5/5
View AgentsProfessional service
Thank you so much Lenwell!!
Agent replied · 17 November 2016
Thank you Savina, your kind words are much appreciated by the whole team at Lenwell
5/5
View AgentsVery well done
I really enjoyed my time with Lenwell and I will be more than happy to do it again in the future.
Agent replied · 17 November 2016
Dear Wojciech K, thank you for your kind review, we would be delighted to help you again in the future
1/5
View Agentstennant
terrible agency made only to grab your money they will charge you for everything for example they charge 30 pounds for references if you need them for some other agency and they taking move out fee from deposit, every day im getting spam from them about new properties on the end i get long list what i should cleanup and information that lenwell is recomending cleanup comany frendly to them. never ever agin
Agent replied · 12 September 2016
Thank you for your feedback. Our fees are advertised in full compliance with the law and are competitive in the local market, We also give tenants an option of paying the checkout fee themselves or having it deducted from the deposit. I am sorry that you felt our advice for vacating tenants wasn't helpful, most tenants find it invaluable in helping them prepare the property to be handed back to the landlord.
5/5
View Agentsprofessional, fast, efficient,empathetic,hassle free,competent, quality servicet
After dealing with a few letting agency's we were lucky enough to come across lenwell letting agents who we discovered went that extra mile to accommodate us, fitting in viewings around a working lifestyle, were empathetic to our needs an requirements, we were impressed with the speed an efficiency of the paperwork side of things, which were completed within a week ,hassle free. A complete professional service from the start which by far outshines it's competitor's. A big thank you to everyone at Lenwell's from the Johnson's.
5/5
View AgentsSarah Carroll
Sarah was so helpful when helping us find our house. She kept us updated at all times and went out of her way to help. We're now very happy in our new home, thank you Lenwell!
Agent replied · 12 September 2016
Hi, Thank you for your kind feedback, I am glad Sarah was able to be so helpful and hope you continue to enjoy your new home.
5/5
View AgentsMichelle Gooding-very helpful
Have just rented a property with Michelle Gooding and her team. I was treated with respect and understanding.Quality of service and the exceptional training convinced us to continue working with the Dunstable Agency. Thank you Michelle for all your support . Mr and Mrs Poptelecan.
Agent replied · 19 August 2016
Dear Mr & Mrs Poptelecan, thank you for your continued support and kind words, I'm sure Michelle and her team will appreciate your feedback.
5/5
View AgentsFriendly and Proffessional service
I have recently rented a property through Lenwell and have dealt with Sarah Carroll through the whole process. Sarah has been great, from the moment I called in regards to viewing the property right through to moving in. When I first called to book a viewing, Sarah mentioned other places I may be interested in that I hadn't seen and even got me a viewing the same afternoon. She has been at the end of the phone and email all the time to answer all of my questions and support me through the application process. Sarah is warm and friendly and is very helpful and adaptable in her communication to suit you. The process of becoming a tenant with Lenwell was very quick and easy and all done online so there is no trekking to the office to sign any paperwork, and copies of any paperwork are emailed to you straight away. Great Service, Thanks
Agent replied · 18 August 2016
Thank you Ryan, we really appreciate your feedback
5/5
View AgentsAn extremely efficient and friendly service
Lenwell provide a professional service, Lenwell provides piece of mind and relieves most of the stress of finding the suitable tenant. Lenwell is run by a friendly and professional team led by a conscientious Manager.
Agent replied · 18 August 2016
Thank you for your kind words, the team work hard and really appreciate your feedback
5/5
View AgentsKellie Hamilton
Kellie was very polite and friendly, she was more than willing to help and very professional. Thank you kellie for all your support. Mr and Mrs Bright
1/5
View Agentsconstant blunders and omissions
We originally contracted Lenwell property management services because we were resident abroad and though it would make life easier. Originally the service was excellent ,we were very happy with it and their staff. However as time progressed and staff left (and I presume a new computer programme introduced) we had nothing but error after error with statements that were unintelligible. ..and wrong. . When questioned, the responses were at best condescending , otherwise rude. We have cancelled our contract with them and manage the properties ourselves. Not only are we saving in excess of £7000 a year before VAT, and expenses, but also saving time. I no longer have to waste time trying to decipher their obscure accounts and chase up things not done . Also works we habe done ..by the same contractors they use cost us half the price..they obviously load in a significant commission. ..Finally I had tenants contact me and specifically ask if they could deal with me direct and not through Lenwell as they had been upset by them. I am so sorry it worked out badly as their original staff were charming and efficient..a pleasure to deal with. I suspect much of their problems are due to the current office manager's lack of skill in dealing with problems or working outside "systems". Poor management then reflects on staff. I really could not recomend their services at the moment and would suggest to client landlords to monitor all their charges for contractors...especially cost of Gas safety certificates 100%Mark up...
Agent replied · 27 July 2016
Dear Anne We have discussed your queries at length previously so regrettably will be going old ground, however we would like to confirm the following specific points you raise: 1. There have been no staff changes relevant to the management of your properties since you first came to Lenwell; the same people that dealt with your account then are still here with us today. 2. There have been no changes to the management software we use since 2004. Its accounting side is accredited by both the Institute of Chartered Accountants in England and Wales (ICAEW) and the National Approved Lettings Scheme (NALS). We can neither rewrite or overwrite it. 3. Our charges for arranging and carrying out a gas safety check for a landlord are standard across the Lenwell branches and openly advertised. We welcome landlords wishing to use their own contractor and arranging the work themselves, although most landlords are happy to leave that to us. We have explained the apparent errors in your statements, how the double entry system works that put them right, and also that we are unable to ‘alter’ a statement once produced but will happily provide a balancing statement. However we cannot, nor will not, try to work ‘outside’ of HMRC’s system for accounting for non-resident landlords. For example, the record of rental income received by the letting agent or paid by the tenant should show the date and amount of each receipt or payment; the same for expenses; we cannot simply ‘remove’ them or change dates to suit. We are sorry that you still remain dissatisfied with the service we provide and the systems we, like other agents, have to utilise to comply with the tax regulations. However, we would be delighted to assist you again in the future and look forward to hearing from you should that ever be the case. We wish you all the best for the future.
5/5
View AgentsFast and effective
Kellie Hamilton made renting a property easy and stress free she helped with everything fast and efficiently and answered all my emails and questions quickly. A pleasant experience thank you
5/5
View AgentsExtremely helpful
During a stressful time finding a property I found Sarah to be very helpful, supportive and patient. All staff at Lenwells I spoke with were all polite on the whole
Agent replied · 17 November 2016
Dear Sadie, I'm glad to hear that we were able to help you
5/5
View Agentsabsolutely fantastic service from the agent
Sarah made me feel at ease with the whole process and supported me with me application. All credit to her, she was a total professional
4/5
View AgentsGood Quality Service
Good service received from Sarah Carroll.
5/5
View AgentsSuper Luton Agent
Sarah was extremely helpful to my clients situation & provided information pertinent to the needs required.Although the initial property was not secured for my client I am in no doubt Sarah will provide information & help my client should other suitable premises become available.
5/5
View Agentslenwell letting
A VERY STRESSFUL TIME BUT MADE LESS SO WITH THE GUIDANCE OF RICHARD , ABBI .FOUND THEM TO BE PROFESSIONAL FRIENDLY VERY HELPFUL AND WITH THEIR GUIDANCE FOUND THE PROPERTY I WAS LOOKING FOR. WOULD HIGHLY RECOMMEND THEM. KIND REGARDS MARK KETTLE
5/5
View AgentsI would not change anything about the service I got with Lenwell. Absolutely happy with everything. Thank you very much again.
5/5
View AgentsTenancy review- Kellie Hamilton.
Kellie Hamilton is awesome and very professional from the beginning to when the tenancy was agreed. She has been very supported treating all our queries professionally. I will surely recommend Lenwell to my friends and family by her outstanding performance. Rhoda lge.
5/5
View AgentsI am really grateful to Carley Fisher and Abigail Price
Abigail Price and Carley Fisher were really nice and really helpful when i was renting lenwell property and they provided me with everything i needed. They were very professional. I am really grateful to them and i think they are really good at their work. kind regards Daniel Minchev
5/5
View Agentsfantastic service from people who care
I came in looking for a property to rent and straight away Kate and the team were helpful and friendly. They found me a place really quickly, knew exactly what I'd like and they moved heaven and earth to make sure I could move in that weekend! Really happy with the service - thanks especially to Kate and Hannah.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Lenwell Property Services
Which Lenwell Property Services office has the most reviews?
Luton has the most, with 932 reviews rated 4.4 out of 5, followed by Northampton with 454.
Where are the Lenwell Property Services offices?
The five Lenwell Property Services offices, by town:
- Bedford: 103 High Street, Bedford, Bedfordshire, MK40 1NE
- Dunstable: 2 West Street, Dunstable, Bedfordshire, LU6 1SX
- Luton: 8 Wellington Street, Luton, Bedfordshire, LU1 2QH
- Milton Keynes: 302 South Row, Milton Keynes, Buckinghamshire, MK9 2FR
- Northampton: 168 Wellingborough Road, Northampton, Northamptonshire, NN1 4DU
What do buyers say about Lenwell Property Services?
3 reviews from buyers, rated 4.7 out of 5 on average. For example, Samantha wrote: "I had a great experience with Lenwell. Kieron was very efficient and was able to find me a suitable flat very quickly. It wasn't just about finding a property ..."
What do landlords say about Lenwell Property Services?
36 reviews from landlords, rated 4.6 out of 5 on average. For example, Serena wrote: "We are a multi-landlord and have entrusted our Luton portfolio to Lenwells for more than a decade. Their lettings team are effective at finding suitable tenants ..."
What do tenants say about Lenwell Property Services?
49 reviews from tenants, rated 4.7 out of 5 on average. For example, Ryan wrote: "I have recently rented a property through Lenwell and have dealt with Sarah Carroll through the whole process. Sarah has been great, from the moment I called ..."
Has Lenwell Property Services won any awards?
Yes. In The Trusted Agent 2026 awards: Lenwell Property Services, Northampton won Platinum; Lenwell Property Services, Luton won Platinum; Lenwell Property Services, Dunstable won Trusted Agent; Lenwell Property Services, Milton Keynes won Trusted Agent.
