5/5
GoogleThank you Lenwell Bedford, you have been extremely helpful and I cannot fault the service received.
Trusted Agent profile · Bedfordshire, Northamptonshire and Buckinghamshire
Verified
Lenwell Property Services reviews in Luton, Northampton, Milton Keynes and 2 more
★★★★★
2,056 reviews across 5 offices and 3 platforms
Lenwell Property Services has five offices, in Luton, Northampton, Milton Keynes, Dunstable and Bedford (Bedfordshire, Northamptonshire and Buckinghamshire). Together they have 2,056 reviews on three platforms, rated 4.5 out of 5 overall.
1,951
Reviews on Google
All 5 offices
8
Reviews on Facebook
Business-wide
97
Reviews on View Agents
All 5 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Buyers3 reviews
I had a great experience with Lenwell. Kieron was very efficient and was able to find me a suitable flat very quickly. It wasn't just about finding a property ...Read all 3 from buyers
Landlords36 reviews
We are a multi-landlord and have entrusted our Luton portfolio to Lenwells for more than a decade. Their lettings team are effective at finding suitable tenants ...Read all 36 from landlords
Tenants49 reviews
I have recently rented a property through Lenwell and have dealt with Sarah Carroll through the whole process. Sarah has been great, from the moment I called ...Read all 49 from tenants
Our offices
Lenwell Property Services's five offices, most reviewed first. Each has its own page.
- Lenwell Property Services Luton8 Wellington Street, LU1 2QH932 reviews · 867 on Google (4.5)0 in the last 90 days
- Lenwell Property Services Northampton168 Wellingborough Road, NN1 4DU454 reviews · 441 on Google (4.8)4 in the last 90 days
- Lenwell Property Services Milton Keynes302 South Row, MK9 2FR348 reviews · 333 on Google (4.4)10 in the last 90 days
- Lenwell Property Services Dunstable2 West Street, LU6 1SX255 reviews · 233 on Google (4.4)0 in the last 90 days
- Lenwell Property Services Bedford103 High Street, MK40 1NE100 reviews · 78 on Google (3.9)0 in the last 90 days
Awards
The Trusted Agent 2026 results for Lenwell Property Services, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every Lenwell Property Services office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleRating only, no written review.
Agent replied
Dear Pierpaolo Thank you so much for the 5* rating, it is greatly appreciated
1/5
GoogleTHE WORST ESTATE AGENT IN BEDFORD, WITHOUT ANY DAUBT. NO CUSTOMER SERVICE, VERY RUDE CALL HANDLER . COMPLAINED TO THE HEAD OFFICE- GUESS WHAT???? CAME UP WITH MILLIONS OF EXCUSES. PLEASE AVOID THIS ESTATE AGENT IF YOU CAN.!!!!
Agent replied
Dear Shipon We are sorry your experience with Lenwell was not a positive one. At Lenwell we pride ourselves on our high standards. We will gladly try to resolve any outstanding issues if you would like to get back in touch?
5/5
GoogleVery helpful and friendly staff, Nicola was very helpful and lovely to chat with, would recommend!! Thanks
Agent replied
Dear Carley Thank you so much for your review and your kind words about Nicola. I will be sure to make sure she is aware.
5/5
GoogleI leaved in Biggleswade about 2 years and let the flat from the agency. I can tell you, was fair with me from the begining till the end of the contract. Just offer them to anyone. Correct team, and helpfull. Good luck to you.
Agent replied
Thank you for taking the time to write a nice review. It really means a lot to hear we are doing a good job.
1/5
GoogleAVIOD!!! IF I could leave zero stars on this review I would. The service being offered is diabolical and the lies told by this agent regarding their properties is laughable. If the Saturday girl (Nicola) showing people around does not have viable information it is best to say that they don’t know and will find out. I guess not everyone realises you can do house searches which will relay TRUE information. Aside from this the communication is non existent and Nicola does not reply to calls or emails. Remember we are the customer and you are offering the service. This has been long forgotten!! Avoid this company at all costs for both renting and property management. This was one of the worst experiences I’ve ever had dealing with agents. You really should ensure your staff on the front line are capable at doing their job as it’s clear they are ruining the reputation of this company.
Agent replied
We are sorry to hear you had a bad experience. Customer service is important to us and this will be addressed immediately.
5/5
GoogleSwift and professional; good communication.
Agent replied
Good morning David. Thank you for the nice review about our Bedford team of ladies. It really does mean a lot.
1/5
GoogleIncompetent would be the word I use to sum up; The whole process was unprofessional and disorganised. Basic training and implementation of processes may be beneficial - Staff lied on occasion and broke GDPR/data protection by accidentally emailing our private and confidential information to 3rd parties, without even so much as an apology. Manager made promises to reel us in but were not fulfilled by the time we were finally handed the keys. Threatened myself and our guarantor multiple times over something which was their own mistake, to the point almost of harassment. Beware when signing contract as they will leave it to the very last minute, rushing you to sign with multiple errors and hidden fees!
Agent replied
Dear Shane We are sorry to hear you had a bad experience. Customer service is important to us and this will be addressed.
1/5
Facebookone of the worst property agency . we waited 2months to be fixed our electricity and last time they told fix it by your self ! So rude
Agent replied
The same problem ! Is the worst agency ever !
5/5
GoogleNice people very helpful
Agent replied
Dear Lucian thank you so much for the positive review it is greatly appreciated. Kind regards Lenwell Property Services
5/5
GoogleI used Lenwell for the 3 years I was letting my property out in Dunstable. Michelle and the team were excellent throughout the entire time. As I live out of the area, they were always quick to get back to me and be in contact between me and the tenant. They helped enormously with end of year tax returns, as well as help if there were any dramas at the house. Work contractors were paid directly from the rent, easing any issues for me. In summary, they would be my first port of call if I was to rent a house out again.
Agent replied
Thank you for taking the time to write a nice review. It really means a lot to hear we are doing a good job
1/5
GoogleI'm surprised they're still in business. I, too, have went through horrible, horrible experience with Lenwell. Got invested by cockroaches from the flat below. Next to impossible to communicate with them, as you get ignored by the management team. Upon moving out, I cleaned all the flat, much better than it was when I moved in. I got charged £160 because of a "cobweb", and "kitchen needing a wipe over". An absolute joke. Also, as mentioned in other posts, instead of emailing, I received phone calls. Then, upon saying that I'd like to paint over the scratched walls (which I did), got charged a further £70 Because I didn't paint all of the walls, only the ones I scratched? And then got told that I had agreed to paint over all of the living room walls, which I didn't. Save your money and time and stay away from this agency. So many people giving 1 star can't be wrong. I will open a bottle of bubbly the day they go bust.
Agent replied
"Thank you for sharing your experience and Lenwell is sorry it has not been entirely satisfactory. Lenwell works on behalf of the landlord and so require authority from the landlord to take any action. In the absence of the landlord's authority to deal with an issue, the tenant can raise the problem with the HSE The HSE will then place a binding order on the landlord to act. Regarding the deposit settlement, all deposits are protected with TDS. Accordingly any dispute over deposit settlements are dealt with through free arbitration directly between tenant and landlord with TDS. While all this information is spelt out in your tenancy agreement by law, please do contact us and we can talk you through the process should you wish to exercise your right to raise a dispute through TDS. We look forward to hearing from you."
5/5
GoogleGreat Service by the team that run the Npton Branch! Helped me Refurb my Flat and found me a tenant in record time as per usual! I have been with this Estate Agent for 10 years.
Agent replied
Thank you for taking the time to write a nice review. It really means a lot to hear we are doing a good job.
5/5
GoogleLenwell is the best agency I have come across. They are friendly, helpful, and patience. I will recommend their agency to anyone who is looking for a home like I did to my brother. 100% to their good work. I am so happy to know this agency. Thank you Jo.
Agent replied
Thank you for taking the time to write a nice review. It really means a lot to hear we are doing a good job.
3/5
GoogleRating only, no written review.
Agent replied
Thank you for the 3* rating. If you would like to discuss this rating with us, please contact us on info@lenwell.com
1/5
FacebookOne of the most dishonest, unprofessional and incompetent letting agencies ever. Trying to claim I haven’t paid my 12 month rent upfront despite it being in black and white on the agreement because their finance department and system are completely incompetent. Never get back to you even when you’ve been promised by a senior partner. (Andrew...still waiting for that call!). To top it off they will not conduct an end of notice inspection with me present. Lenwell I paid for new carpets in this property paid for new curtain rails throughout installed a new shower.....let’s see you try keep my deposit. TPO needs to start an investigation.
5/5
FacebookLovely people, great company!
5/5
GoogleWe were very lucky to have met Tatjana at Lenwells Northampton, she did not stop until she found the right property for us, the service we received was great. Thank you for looking after us!
Agent replied
Thank you for taking the time to write a nice review after your experience with Tatjana. It really means a lot to hear we are doing a good job. Rest assured Tatjana will be praised for these fantastic comments.
1/5
FacebookDISGUSTING MANNER IN WHICH MY CALL WAS HANDLED BY THE BEDFORD OFFICE TODAY- should be ashamed of yourselves if you think it’s acceptable to speak to people in such a way.
3/5
GoogleNegative: Not quick replays Positive: No agency fees Understanding people
Agent replied
Dear David Thank you for your feedback both negative and positive it means a lot to hear from you . We will look at addressing the negative experience you had with Lenwell.
1/5
GoogleDon't touch with a barge pole. Not open for viewing on weekend so got me to get my husband to take time off work for a viewing (booked last thing Friday). Never sent the details. I called them today lunch time (Monday) as viewing at 5.45, only to be told the viewing is cancelled as they've let the place but they were only going to contact me til 2 hours before the appointment. All this on top of saying that both myself and husband needed to be in full time work. Lady on the phone was rude over me being self employed, said they'd phone me back twice and never did. Tried to claim that the landlord would have a problem with 2 dogs but when they finally called them after I demand they actually ask the landlord had no problems whats so ever.
Agent replied
Thank you for your feedback and bringing this to our attention. We are sorry to hear that this was your experience, and it is disappointing that you have not had the standard of customer service from Lenwell that we pride ourselves on. Please could I ask you to email the the details of your viewing to reviews@lenwell.com and I will ensure that this is investigated and we will be in contact with you asap.
1/5
GoogleI have requested a change in my tenancy agreement 1 month ago. Abigail Price was unable to process this however the requested payment was made 1,5 week ago and she is unavailable to take my calls and just ignoring my e-mails (however I request confirmation). Only time she took my call when I contacted via the new tenancy office. So I paid and get nothing done until now.
Agent replied
We are sorry to hear you are not happy. The management team are currently seeking your landlords authority to proceed with your application and we will be in contact again as soon as this is received. If authority to proceed is not granted by your landlord, Lenwell will naturally refund all application fees paid. We are however hopeful that your landlord will approve your application and we will then be authorised to proceed with your request. Kind regards Lenwell I am delighted to report that the application has been approved and the tenancy switch has therefore been completed. If there is anything else you need, please do not hesitate to contact me. Kind regards Andrew at Lenwell
1/5
GoogleRating only, no written review.
Agent replied
Dear Nancy We are sorry to see you have only rated Lenwell with a 1*. Please contact us on info@lenwell.com with your reasons why.
1/5
GoogleDiabolical, unhelpful and completely disorganised
Agent replied
Hi Suzi, Thank you for your feedback and bringing this to our attention. We are sorry to hear that this was your experience, and it is disappointing that you have not had the standard of customer service from Lenwell that we pride ourselves on. Please could I ask you to email me directly at robw@lenwell.com with more information and I will ensure that this is investigated asap. Kind Regards Rob Wellstead Managing Director
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Lenwell Property Services
Which Lenwell Property Services office has the most reviews?
Luton has the most, with 932 reviews rated 4.4 out of 5, followed by Northampton with 454.
Where are the Lenwell Property Services offices?
The five Lenwell Property Services offices, by town:
- Bedford: 103 High Street, Bedford, Bedfordshire, MK40 1NE
- Dunstable: 2 West Street, Dunstable, Bedfordshire, LU6 1SX
- Luton: 8 Wellington Street, Luton, Bedfordshire, LU1 2QH
- Milton Keynes: 302 South Row, Milton Keynes, Buckinghamshire, MK9 2FR
- Northampton: 168 Wellingborough Road, Northampton, Northamptonshire, NN1 4DU
What do buyers say about Lenwell Property Services?
3 reviews from buyers, rated 4.7 out of 5 on average. For example, Samantha wrote: "I had a great experience with Lenwell. Kieron was very efficient and was able to find me a suitable flat very quickly. It wasn't just about finding a property ..."
What do landlords say about Lenwell Property Services?
36 reviews from landlords, rated 4.6 out of 5 on average. For example, Serena wrote: "We are a multi-landlord and have entrusted our Luton portfolio to Lenwells for more than a decade. Their lettings team are effective at finding suitable tenants ..."
What do tenants say about Lenwell Property Services?
49 reviews from tenants, rated 4.7 out of 5 on average. For example, Ryan wrote: "I have recently rented a property through Lenwell and have dealt with Sarah Carroll through the whole process. Sarah has been great, from the moment I called ..."
Has Lenwell Property Services won any awards?
Yes. In The Trusted Agent 2026 awards: Lenwell Property Services, Northampton won Platinum; Lenwell Property Services, Luton won Platinum; Lenwell Property Services, Dunstable won Trusted Agent; Lenwell Property Services, Milton Keynes won Trusted Agent.
