Trusted Agent profile · Bedfordshire, Northamptonshire and Buckinghamshire
Verified
★★★★★
2,056 reviews across 5 offices and 3 platforms
Lenwell Property Services has five offices, in Luton, Northampton, Milton Keynes, Dunstable and Bedford (Bedfordshire, Northamptonshire and Buckinghamshire). Together they have 2,056 reviews on three platforms, rated 4.5 out of 5 overall.
1,951
Reviews on Google
All 5 offices
8
Reviews on Facebook
Business-wide
97
Reviews on View Agents
All 5 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I had a great experience with Lenwell. Kieron was very efficient and was able to find me a suitable flat very quickly. It wasn't just about finding a property ...Read all 3 from buyers
We are a multi-landlord and have entrusted our Luton portfolio to Lenwells for more than a decade. Their lettings team are effective at finding suitable tenants ...Read all 36 from landlords
I have recently rented a property through Lenwell and have dealt with Sarah Carroll through the whole process. Sarah has been great, from the moment I called ...Read all 49 from tenants
Lenwell Property Services's five offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Lenwell Property Services, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleAs an absentee landlord I always need to be promptly kept informed of any issues. I have found all the staff I have encountered, Jasmine, Holly, Kim, Tamara, Abi, Lisa most helpful and have always been kept up to date
Thank you Sally the property management team work their socks off to make sure all our landlords are well looked after!
5/5
GoogleGreat environment to work in, good work atmosphere and relationships
Hi Dine it’s been a pleasure working with you too. Our tenants really appreciate the hard work you do to prepare their accommodation (contractor).
5/5
Googlevery helpful and fast service thank for lenwell
Thank you for the excellent review Mohamed we hope you will be happy in your new home.
5/5
GoogleExcellent service and advice from the staff and in particular Richard . Thank you
Thank you Elena it’s great to hear Richard was informative
5/5
GoogleLenwell have been managing 2 properties for me for over 5 years. During this time I have had no problems with them. I have no hesitation in recommending them as managing agents.
Dear Marco, Thank you so much for the positive review it is greatly appreciated. Kind regards Lenwell Luton Team.
4/5
GoogleSarah was really quick to respond and very helpful with answering all of my questions!
Thanks for the lovely review Emma please let us know what we could have done to improve the experience and achieve a 5 star review. We hope you enjoy your new home :-)
5/5
GoogleReally good letting agency , helpful and amazing assistant.
Thank you Angelo. It was a pleasure helping you and we really hope you like your new home.
5/5
GoogleVery good agents, best managments, best service with any faults, any deffects, any isuess, any problems, for me and my family best agency, cheers
Thanks Sebastian that’s great to hear. We are glad you are happy.
5/5
GoogleHave dealt with this office of lenwells for many years regarding a couple of properties I own. I find them extremely easy to deal with. They answer the phone in a couple of rings and I always end up talking with someone knowledgeable. They have found me very good tenants over the years and I would have no hesitation in recommending them. In trying to present a balanced review I was aiming to mention any downsides but can't come up with one!
Dear Martin Thank you so much for the review and trusting us with your business. It really does mean a lot. It's a pleasure to work with you.
5/5
Googlevery helpful company that helped us move! found us a lovely place and gave great advice! Sarah was the lady who helped us move and was extremely helpful in helping us choose the place we now love!
Dear Brandon Thank you so much for your review and your kind words about Sarah. I will be sure to make sure she is aware. We wish you all the best for the future!
5/5
GoogleFantastic. Company. Extremely knowledgeable so if you are looking for a Letting Agent who is reliable and honest then do not go anywhere else in Luton. They are always ready to give advice and share with you the benefit of their experience. So, so impressed, I have gained so much knowledge just after one conversation. Thank you Mr. Schroeder.
Thank you for taking the time to write a nice review. It really means a lot to hear we are doing a good job.
5/5
GoogleFast service with no fuss. Everything was dealt with smoothly and efficiently and the staff are friendly and very experienced. Will be using Lenwell for future lettings and would recommend to others.
Thanks a million for the great review Ted!
5/5
GoogleI have used Lenwell to manage three of my rental properties in Luton for many years. Richard and his team have always been extremely professional in the way they have managed the properties. They dealt with all tenant issues that arose and were always on time with the rental payments. They basically removed a lot of the problems that I would otherwise have had if I had been self managing the properties. I would have no hesitation in recommending them to a Landlord.
Dear Jez We hope you are well. Thank you so much for the lovely review and trusting us with your business. It really does mean a lot.
5/5
GoogleOver a number of years I’ve used there services as a landlord.I have been very happy with the level of service, always polite, cheerful and most important the paperwork is done properly first time. Its a pleasure to find a company where you know the staff they know you and your business, it make life more pleasurable.
Dear Mark Thank you so much for the review and trusting us with your business. It really does mean a lot. We are pleased you were happy with our services.
5/5
GoogleVery professional, we found our lovely home with their help. Sarah was awesome. I strongly recommend their services.
Ahh thank you for the nice review Ioan Sarah is fantastic and we are glad you are happy.
5/5
GoogleI have been a tenant for 3 years now and from day 1 they have been a fantastic agent. Holly has been amazing in solving any and all issues. If i ever need to move again they will be my first stop.
Dear Gilberto Thank you so much for your review and your kind words about Holly. I will be sure to make sure she is aware. Kind regards
5/5
GoogleHolly is fantastic. She is very helpful, courteous and gets things done!
Holly is fantastic yes, thank you for the kind words. She will be very happy to see the review
5/5
GoogleThanks you lenwell team, And thank you jordan Ellis for helping me in a tough situation. I would definitely recommend you to anyone for future work with you guys thanks a lot.
That’s great Isaac thank you for the recommendation and lovely review :-)
5/5
GoogleI spoke to Jordan he was very friendly and kind, extremely helpful and very easy to talk to
Excellent to hear thank you Jenna. I will tell Jordan well done!
5/5
GoogleMy property have been transferred to Lenwell few weeks ago. I was little bit concern about how they will manage and i didn't have to wait to long to find out ?? my washing machine broke so I called them. On first point of contact lady was a bit not pleasent but when spoke to Peter all went nice and smooth. Contractors who have been send to fixed it were very good. Arranged repair in time. Good communication turn up on time and fixed fairly quickly. Thank you at the moment i happy with service they provide ??
Its great hear you had good service from Peter and Lenwell overall. I'm pleased your washing machine is now fixed.
5/5
GoogleThe property management service is very good. I appreciate the timely responses from the Property managers for any issues and queries. My property manager Holly Hayward was quite helpful during our stay.
Thank you for the nice review Aruna. Holly is brilliant and I am glad she looked after you well :-)
5/5
GoogleMy friend and I had the view of one of your flat in Harpenden and since we get at your office Sarah was so helpful with us, arranged a view as soon as possible because we were on a rush to move in and she answers all our questions and advice us with everything. With all the process she dedicated time to do the things as quickly as she could and in less than a week we get everything ready to move in. It was a pleasure to work with her, she was excellent and very patient with us.
Hi Sofia that really makes me smile to read a review like that. I will pass on your thanks to Sarah. Have a great day!
5/5
GoogleWe are renting with Lenwell and we are very happy with the agency. The most helpful agent was Sarah Carroll, very professional and always helpful, always answering our questions. If you want to rent with them make sure Sarah it's your agent.
Sarah is an excellent member of staff and deserves a 5 star review. Thank you Roxana. I will buy her a cake to say well done.
5/5
GoogleEveryone I came in contact with throughout the agency were very kind and professional. Lenwell helped us out and were very understanding of the fact we wanted to move as soon as possible. Very quick and efficient service. Thank you very much to Sarah for being so helpful and sorting everything for us in less than a week!!
Thank you very much for the nice review. Sarah is always helpful and I am glad she looked after you making your letting experience a good one!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Luton has the most, with 932 reviews rated 4.4 out of 5, followed by Northampton with 454.
The five Lenwell Property Services offices, by town:
3 reviews from buyers, rated 4.7 out of 5 on average. For example, Samantha wrote: "I had a great experience with Lenwell. Kieron was very efficient and was able to find me a suitable flat very quickly. It wasn't just about finding a property ..."
36 reviews from landlords, rated 4.6 out of 5 on average. For example, Serena wrote: "We are a multi-landlord and have entrusted our Luton portfolio to Lenwells for more than a decade. Their lettings team are effective at finding suitable tenants ..."
49 reviews from tenants, rated 4.7 out of 5 on average. For example, Ryan wrote: "I have recently rented a property through Lenwell and have dealt with Sarah Carroll through the whole process. Sarah has been great, from the moment I called ..."
Yes. In The Trusted Agent 2026 awards: Lenwell Property Services, Northampton won Platinum; Lenwell Property Services, Luton won Platinum; Lenwell Property Services, Dunstable won Trusted Agent; Lenwell Property Services, Milton Keynes won Trusted Agent.
