Trusted Agent profile · Bedfordshire, Northamptonshire and Buckinghamshire
Verified
★★★★★
2,056 reviews across 5 offices and 3 platforms
Lenwell Property Services has five offices, in Luton, Northampton, Milton Keynes, Dunstable and Bedford (Bedfordshire, Northamptonshire and Buckinghamshire). Together they have 2,056 reviews on three platforms, rated 4.5 out of 5 overall.
1,951
Reviews on Google
All 5 offices
8
Reviews on Facebook
Business-wide
97
Reviews on View Agents
All 5 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I had a great experience with Lenwell. Kieron was very efficient and was able to find me a suitable flat very quickly. It wasn't just about finding a property ...Read all 3 from buyers
We are a multi-landlord and have entrusted our Luton portfolio to Lenwells for more than a decade. Their lettings team are effective at finding suitable tenants ...Read all 36 from landlords
I have recently rented a property through Lenwell and have dealt with Sarah Carroll through the whole process. Sarah has been great, from the moment I called ...Read all 49 from tenants
Lenwell Property Services's five offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Lenwell Property Services, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleHave worked with Lenwell as a Landlord for several years and they have provided excellent service.
Thank you for your positive review Carolyn, it's greatly appreciated. We are delighted to hear that you are very happy with our service.
4/5
GoogleFriendly staff
Thank you Shravan
1/5
GoogleVery disappointed by the service or lack of by Lenwell. I have recently changed property and have been chasing my deposit for an unacceptable amount of time and have stuggled to get any form of communication as to why this hasnt been sent to me after being told 3 times it has. Very rude and unhelpful staff avoid.
Thank you for your feedback and bringing this to our attention. We are sorry to hear that this was your experience, and it is disappointing that you have not had the standard of customer service from Lenwell that we pride ourselves on. Please could I ask you to email info@lenwell.com with more information and I will ensure that this is investigated asap.
1/5
GoogleTheives . Don’t go to them unless you want to live damp property with no body will come to repair and when you left they don’t paid you deposit. Thieves.
Dear Faysal We are sorry to hear you had a bad experience. Customer service is important to us. Please email details to info@lenwell.com and this will be looked into.
1/5
GoogleWaiting for deposit over 1 month !! Customer service worth less then 0
We are sorry to hear you had a bad experience Dominika. Customer service is important to us and this will be addressed. Please email details to info@lenwell.com.
3/5
GoogleI have had no issues with the company, repairs on my property have been carried out at a reasonable speed and no issues. I've not had a great deal of contact however so other comments leave me concerned. Otherwise all fine.
1/5
GoogleThey only want to take your money at any cost. I have stayed with them for one year i have paid 975 advance when i left the place they told me and my wife that they can't give us our money , Oven cleaning £295 I don't know if this oven is gold or what which i checked the new oven is £250. w agreed with changing the colour at our cost which it costed me £1500 , at the end they told us you have to have written confirmation other wise i have to pay for changing the colour which is it hasn't change and they advertise the flat with the colour that i painted and i paid for it. Also they accused Me and my wife of not paying the last month rent, and I gave them the evidence still saying no i had to go to the bank to contact them which is not my job. unprofessional last time to deal with them.
Thank you for your feedback and bringing this to our attention. We are sorry to hear that this was your experience, and it is disappointing that you have not had the standard of customer service from Lenwell that we pride ourselves on. Please could I ask you to email the the details of your tenancy to reviews@lenwell.com and I will ensure that this is investigated and we will be in contact with you asap.
1/5
Googlethis seems to a very shabby letting agent that does not take good care of its tennants .
We are sorry our service has fallen short of your expectations. At Lenwell we pride ourselves on our high standards, please contact us on info@lenwell.com and we will gladly try to resolve any outstanding issues. Many thanks
1/5
GoogleExtremely dissapointed. We had been led for over 2 weeks by the agency and with less than 24 notice we been informed that we wont be able to move in into agreed property. No refund had been given ...
So sorry to hear of your experience. Please contact me at rob@lenwell.com and I'll look into this matter for you.
5/5
GoogleSarah Caroll ....
Thanks for the 5 star rating Valentin. Im guessing Sarah did a good job looking after you. I will tell her well done! Thank you again :-)
1/5
GoogleAwful agent. Remember that if you're a tenant with this agent then you're not their customer - the landlord is. My property was kept in immaculate condition throughout my tenancy but Lenwell (and the landlord) conspired and kept my entire deposit. For example charging me £150 for a table which was damaged when I moved in, when the same table is £30 on Ikea's website. If you're unfortunate enough to have to rent through this agent then only go for unfurnished properties and never pay the last month's rent; tell them to take it out of your deposit instead. They try every trick in the book (and then some) to extort as much money from you as possible while providing as little in service as they can get away with. They are slumlords, not letting agents. Trust em as far as you can throw them.
Dear Sir/Madam Thank you for your feedback and bringing this to our attention. We are sorry to hear that this was your experience, and it is disappointing that you have not had the standard of customer service from Lenwell that we pride ourselves on. Please could I ask you to email me directly at robw@lenwell.com with more information and I will ensure that this is investigated asap. Kind Regards Rob Wellstead Managing Director
1/5
GoogleLenwell had 10 working days to return my deposit or it would go into TDS as a dispute. They failed to comply with this rule. They also produce a false inventory, hid the breakdown charges and only made sneaky phone calls instead of emailing the facts. This is because if it went through the legal system they would get caught lying. They kept my overpaid rent refused to give it back. I asked the company operations manager where this refund money had gone, he failed to act quickly and had no idea what his staff were doing. After nearly 2 months TDS helped me get back my refund and undisputed money. TDS is a free organisation which helps innocent tenants like us. The landlord tried to keep nearly £300, the adjudicators only gave him £40! In total Lenwell tried to keep £900. Homeowners and tenants are all at risk. Lenwell have these awards on their website, are they all real awards? I think Panarama on BBC should investigate this company.
Thank you for your feedback and bringing this to our attention. We are sorry to hear that this was your experience, and it is disappointing that you have not had the standard of customer service from Lenwell that we pride ourselves on. Please could I ask you to email me directly at robw@lenwell.com with more information and I will ensure that this is investigated asap. Kind Regards Rob Wellstead Managing Director
1/5
GoogleAfter strolling through the net to find reviews (or those who have shared similar experiences as myself) on Lenwell Estate Agents the ones i found which fairly criticise them are 100% true, and this is being verified by a tenant who’s been with them for awhile Been a tenant for a while with Lenwell, if reporting issues they generally will prolong and most times not respond at all unless chased up multiple times. Then one particular individual always sounds sarcastic and as though you are lying when reporting issues or will recommend fixing issues yourselves. Overall Very poor to respond in helping tenants resolve issues. Seem frustrated and sarcastic down the phone (if you don't like this job find something else) not sure who the owner is but i am someone who has their own business and i would be mortified to employ staff with those type of manners and attitude In this and age you cannot hide your bad practices it will eventually catch up and leave a bitter taste with customers, fix up or shut down
Thank you for your feedback and bringing this to my attention. I am sorry to hear that this was your experience, and it is disappointing that you have not had the standard of customer service from Lenwell that we pride ourselves on. Please could I ask you to email me directly at robw@lenwell.com with more information and I will ensure that this is investigated. Kind Regards Rob Wellstead Managing Director
5/5
GoogleLenwell's Letting Team give 100% commitment and are dedicated. As a landlord, I feel that they always have my interest at heart. Their communication is very good, they deliver and I wouldn't go anywhere else.
Thank you for your five star review and positive feedback, it's greatly appreciated. We are delighted to hear that you are very happy with our service and will make sure your comments are passed onto the team. Kind regards, Lenwell
5/5
GoogleExcellent!
Hi Luana! Thank you very much :-)
1/5
GoogleArranged a viewing for a property I wanted to rent, but no one showed up in time, I waited for almost 20 minutes but as no one called me about them being late and it was very cold, I walked away. Later they called me that the woman I had to meet was there but I wasn't! Well, I don't know about others but I like agencies to be punctual and trustworthy so this as a first impression was enough for me not to make any business with them.
Dear Anna We are sorry to hear you had a bad experience. Customer service is important to us and this will be addressed immediately with our lettings staff.
3/5
GoogleIt used to be good but lately they lacking service...
We are sorry our service has fallen short of your expectations. At Lenwell we pride ourselves on our high standards, please contact us on info@lenwell.com and we will gladly try to resolve any outstanding issues. Many thanks
5/5
GoogleEfficient and courteous
Thank you Cornelis, we look forward to letting you a house.
5/5
GoogleVery professional agent. Easy to communicate.
Dear Lisa Thank you so much for the positive review it is greatly appreciated. Kind regards
5/5
GoogleSmooth process from start to finish.
Thanks Jay! Nice of you to say so. It’s great to hear you are happy. Have a nice evening.
5/5
GoogleLovely customer service.
Thank you very much. It really makes our day when we get a 5 star review.
4/5
GoogleUsed Lenwell to rent out my flat, very good and very straightforward.
Dear Hiten. Thank you so much for taking the time to write a review. I'm so pleased you were happy with our services.
5/5
GoogleVery professional and helpful in every single aspect.
Great to hear Dominic. Many thanks for the kind words we always do our best.
5/5
GoogleMalik has been fantastic in getting my property let in the quickest possible time. Very pleased with the service, will recommend without hesitation.
Dear Babul, thank you so much for the positive feedback which I will be sure to pass onto Malik
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Luton has the most, with 932 reviews rated 4.4 out of 5, followed by Northampton with 454.
The five Lenwell Property Services offices, by town:
3 reviews from buyers, rated 4.7 out of 5 on average. For example, Samantha wrote: "I had a great experience with Lenwell. Kieron was very efficient and was able to find me a suitable flat very quickly. It wasn't just about finding a property ..."
36 reviews from landlords, rated 4.6 out of 5 on average. For example, Serena wrote: "We are a multi-landlord and have entrusted our Luton portfolio to Lenwells for more than a decade. Their lettings team are effective at finding suitable tenants ..."
49 reviews from tenants, rated 4.7 out of 5 on average. For example, Ryan wrote: "I have recently rented a property through Lenwell and have dealt with Sarah Carroll through the whole process. Sarah has been great, from the moment I called ..."
Yes. In The Trusted Agent 2026 awards: Lenwell Property Services, Northampton won Platinum; Lenwell Property Services, Luton won Platinum; Lenwell Property Services, Dunstable won Trusted Agent; Lenwell Property Services, Milton Keynes won Trusted Agent.
