Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
GoogleNeed to be give them 0 star!! This agency is a total joke!! Rented house from them, not respecting you as a human being how can you give a house with mould on it? The more you cleaning the more come in! Cooker broken could cook for days, shower horrible with mould curtains, heater didn’t work for days!! Definitely 1 star I will not recommend this agency at all!! Stay far away from this agency trust me!!
Anna · 28 July 2019 · Lenwell Property Services Luton
Agent replied
Dear Anna
Thank you for your feedback and bringing this to our attention. We are sorry to hear that this was your experience, and it is disappointing that you have not had the standard of customer service from Lenwell that we pride ourselves on. Please could I ask you to email me directly at robw@lenwell.com with more information and I will ensure that this is investigated asap.
Kind Regards
Rob Wellstead
Managing Director
★★★★★ 5/5
GoogleVery kind and welcoming place , everytime they respond fast and I'm with them for 2 years now, probably won't change very soon
Cosmin · 28 July 2019 · Lenwell Property Services Luton
Agent replied
Thank you for taking the time to rate Lenwell, it means a lot. 2 years is a long time and we are glad you are happy :-)
★★★★★ 5/5
GoogleGood agency. They have been helpful when I have asked for.
Bautista · 28 July 2019 · Lenwell Property Services Luton
Agent replied
Thank you Bautista that’s really kind of you to say so. Have a nice evening.
★★★★★ 5/5
GoogleI have found Lenwell a good, professional and reliable agent, dealing with all aspects of property management. They have been consistently pro active and always sought practical solutions to issues that arise.
James · 28 July 2019 · Lenwell Property Services Luton
Agent replied
Dear James
Thank you so much for the positive feedback I will be sure to pass onto our team at Luton. Its is always nice to receive good review.
★★★★★ 5/5
GoogleMy dealings with malik and lenwells has been a lovely agency and would highly recommend them to anyone.
Lisamarie · 28 July 2019 · Lenwell Property Services Luton
Agent replied
Thank you Lisamarie it's great to receive such positive feedback, Malik and the team in Luton will be delighted.
best wishes,
Rob Wellstead
Owner
★★★★★ 5/5
GoogleZero problems. Any issues have been resolved quickly. Sarah has been awesome!
Joshua · 28 July 2019 · Lenwell Property Services Luton
Agent replied
Sarah is awesome Josh you are correct :-) Thank you for letting us know. I will give her a pat on the back.
★★★★★ 5/5
GoogleGreat service & excellent staff!
Nuzrul · 28 July 2019 · Lenwell Property Services Luton
Agent replied
Thank you Mr Hoque it was a pleasure to assist you.
★★★★★ 5/5
GoogleZoe and the team are brilliant extremely friendly and always go the extra mile when trying to resolve an issue.
April · 28 July 2019 · Lenwell Property Services Luton
Agent replied
Thank you April, its wonderful to see such a nice review. Customer service is very important to us :-)
★★★★★ 5/5
GoogleVery friendly and helpful staff and also very professional! When I had problem with my lights, one call to the very helpful maintenance team and a contractor was out to fix it very promptly with no hassle! I would recommend Lenwell to anyone!
Ryan · 28 July 2019 · Lenwell Property Services Luton
Agent replied
Thank you for taking the time to write a nice review. It really means a lot to hear we are doing a good job.
★★★★★ 5/5
GoogleEveryone there is super nice and helpful and found me a great place as well.
Thomas · 28 July 2019 · Lenwell Property Services Luton
Agent replied
Good Monring Thomas. Thank you for the great feed back. I am please your happy and everyone was super nice to you. :-)
★★★★★ 5/5
GoogleSarah has been super helpful during the moving process, would recommend!
Harry · 28 July 2019 · Lenwell Property Services Luton
Agent replied
Thank you Harry! :-)
★★★★★ 5/5
GoogleExcellent customer service from Lanwell property services. Appreciate great team work.
We would specially thank Malik to answer all the questions. Much appreciated your great work. Thanks a lot. Regards, Hari
Hari · 28 July 2019 · Lenwell Property Services Luton
Agent replied
Thank you for the lovely review Hari. Malik always works hard to make sure his clients are well looked after. Have a great evening.
★★★★★ 5/5
GoogleThank you for the amazing service you provided, i would certainly recommend you to others. Very efficient and very helpful throughout whole house move process.
Mohammed · 28 July 2019 · Lenwell Property Services Luton
Agent replied
Thank you Mohammed, that’s really kind of you to say so and thanks for the nice review :-)
★★★★★ 2/5
GoogleVery poor management. Problem with shower and window as soon as I moved in. Notified them as soon as I noticed, back in December 2018. 4 months down the line, still not fixed! Contractors keeps coming out for “quotes”, yes different contractors, and then I have to keep chasing them for updates because if you don’t they will not bother contacting you. Hence end of April is near and still nothing fixed! Unbelievably poor communication and shocking management? If you can call that managing.
Edit: After Months of waiting, the jobs are finally sorted Things like ordering a new shower head takes a week max and the window took less then 20 mins for the guy to fix. I have had 2 engineers look at the shower in the space of 4-5 months, and 2 engineers to look at the faulty window in the space of 3 months. Says it all really. But i gave it one extra star since these things has been fixed now.
MaMs · 28 July 2019 · Lenwell Property Services Luton
Agent replied
Thank you for your feedback and bringing this to our attention. Please understand that we can not action repairs without the landlords authority. The fact that we have sent numerous contractors for quotes suggests we are being pro active but have not been authorised to proceed as the landlord is likely looking for a cheaper quote. Please could I ask you to email info@lenwell.com with the property address so that we can really push the landlord to get the work done. Then hopefully you will feel happy to amend this poor review score to thank us.
Edit: thank you for the improved score. Sometimes landlords take a while to give authorisation. As you said - the work didn’t take long to complete. It can be tough getting the go ahead but I am glad we got there eventually and the issues are now resolved. Thank you for taking the time to update the review.
★★★★★ 5/5
GoogleMe and my wife we are renting a super flat in Luton thru Lenwell.If you want to rent with Luton agency,Sarah Caroll is your agent. Always there for us and helping with anything she can to make our move smoother.
Thank you Sarah! Thank you Lenwell.
Vlad · 28 July 2019 · Lenwell Property Services Luton
Agent replied
Thank you Vlad. We think Sarah is great too. I am so pleased to hear you are happy in your new home. Thank you for making time to give us a nice review.
★★★★★ 5/5
GoogleJordan and the staff were very freindly , and helpful. and tried there best to accomadate evrything i was asking .
Lucy · 28 July 2019 · Lenwell Property Services Luton
Agent replied
That is great to hear Lucy. Thank you for the kind review
★★★★★ 5/5
GoogleA very stressful time moving house made easy. Lenwell were extremely helpful and prompt with all their promises. A big shout out to Malik who made this process easy for me.
Rumin · 28 July 2019 · Lenwell Property Services Luton
Agent replied
Wow that’s a lovely review I will make sure Malik gets adequate praise. Thank you
★★★★★ 5/5
GoogleGreat service so far from Jordan
Hattie · 28 July 2019 · Lenwell Property Services Luton
Agent replied
Thank you for the lovely review Hattie.
★★★★★ 4/5
GoogleSo far so good lovely place nice neighbours well looked after and very helpful staff.
Emma · 28 July 2019 · Lenwell Property Services Luton
Agent replied
Excellent to hear you are happy Emma. Thanks for your review
★★★★★ 5/5
GoogleMalik Miah very good and helpful letting agent. I recommend!
Ivan · 28 July 2019 · Lenwell Property Services Luton
Agent replied
Hi Ivan, thank you for the excellent review. I will give Malik a pat on the back :-)
★★★★★ 4/5
GoogleCarley was very helpful and always available to respond to request.
I will recommend Lenwell and Carley as a key contact person.
Abdul · 28 July 2019 · Lenwell Property Services Luton
Agent replied
Thank you Abdul. Carley will be very pleased to see you have been kind enough to review her. Please get in touch I would like to see what we could have done better to get a 5 star review next time.
Richard@lenwell.com
Many thanks
★★★★★ 1/5
GoogleExtremely incompetent in every aspect. We rented an flat at Beech house on cardiff road for 2 years. Every single time we called regarding a problem they avoided having to fix at all costs. They will not take any repair seriously unless you have written evidence that you have logged the repair previously and then its a chasing game. if you try to follow up after a logging your complaint over the phone they will just say they have no idea when you spoke to anyone.
our kitchen door handle broke and they just wouldn't take it seriously. i got stuck inside the kitchen (no windows) whilst 8 months pregnant for hours. Despite informing them, they still didn't change the handle till 3/4months later.
They will take your deposit unfairly!!! this has been done to everyone i've spoken to. we had our flat professionally cleaned and they are still not returning our deposit. The lady who does the check out report will make up massive lies for the report (i don't know how she sleeps at night) they tried to blame us for leaking windows and condensation even though the problem has been there since we moved in and we tried to have it fixed but no one bothered.
Guys you are legally entitled to be at the check out report although when we called and asked if we could be there, they told us we were not allowed.
Thankfully we took lots of pictured of how we left the flat (clean and painted) and we are now taking this further to the relevant authorities to get our deposit back.
REPLY TO LENWELL:
Two years later, you managed to review the complaint, that itself speaks volumes for your service. Here at the facts. Lenwell deducted 90% of the deposit. Absolutely refused to discuss the reasons for deductions, despite us asking to speak/engage with them. The formal etiquette is to engage with one another first, as recommended, before resorting to TDS as a final resort. Lenwell however absolutely refused and had no regard for the us the tenant. TDS then refunded the vast majority back to us, The only reason cited by TDS for giving SOME costs back to the landlord was that our pictures couldn't determine dust levels. That's fine, although a cleaner and myself were at the flat till late, making sure it was left it spotless, I understand TDS is unable to determine that from the pictures. TDS also said 'the landlords deductions were unjustified'
Yes guys, read lenwells reply carefully 'we are a letting agent and take instructions from our client the landlord with regards to maintenance' its basically all your luck with regards to the landlord of the property you rent. Lenwells priority and commitment is to the landlord, weather your locked shut in the kitchen, the roof tiles drop or your radiators stop working mid winter, they couldn't care less truthfully.
Interesting that most of your positive reviews are from people who have just STARTED renting from yourselves or are landlords...lets give it time. Perhaps you could encourage all those that finish renting with yourself to leave some reviews. I hope for the sake of people still renting that you have changed your service standards. Thanks again for the timely response!
Umm · 28 July 2019 · Lenwell Property Services Luton
Agent replied
Having reviewed this complaint as best as we can as we have not rented a property to anyone by the name of Umm Ibraheem. We believe we have located the property it concerns. I would like to point out that we are a letting agent and take instructions from our client the landlord with regards to maintenance issues. I am sorry to hear that you experienced dissatisfaction whilst living in the property and that you were unhappy with deductions that were proposed when you vacated. Having checked the file it appears that the deposit did go to the TDS to resolve and I have noted that they awarded costs to the landlord based on the condition it was left in verses the condition you received it. Therefore the deductions were justified. Many thanks.
★★★★★ 5/5
GoogleAs an absentee landlord I always need to be promptly kept informed of any issues. I have found all the staff I have encountered, Jasmine, Holly, Kim, Tamara, Abi, Lisa most helpful and have always been kept up to date
Sally · 28 July 2019 · Lenwell Property Services Luton
Agent replied
Thank you Sally the property management team work their socks off to make sure all our landlords are well looked after!
★★★★★ 5/5
GoogleGreat environment to work in, good work atmosphere and relationships
Dine · 28 July 2019 · Lenwell Property Services Luton
Agent replied
Hi Dine it’s been a pleasure working with you too. Our tenants really appreciate the hard work you do to prepare their accommodation (contractor).
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