3/5
GoogleRating only, no written review.
Agent replied
Thank you for the 3* rating. If you would like to discuss this rating with us, please contact us on info@lenwell.com
Trusted Agent profile · Bedfordshire, Northamptonshire and Buckinghamshire
Verified
Lenwell Property Services reviews in Luton, Northampton, Milton Keynes and 2 more
★★★★★
2,056 reviews across 5 offices and 3 platforms
Lenwell Property Services has five offices, in Luton, Northampton, Milton Keynes, Dunstable and Bedford (Bedfordshire, Northamptonshire and Buckinghamshire). Together they have 2,056 reviews on three platforms, rated 4.5 out of 5 overall.
1,951
Reviews on Google
All 5 offices
8
Reviews on Facebook
Business-wide
97
Reviews on View Agents
All 5 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Buyers3 reviews
I had a great experience with Lenwell. Kieron was very efficient and was able to find me a suitable flat very quickly. It wasn't just about finding a property ...Read all 3 from buyers
Landlords36 reviews
We are a multi-landlord and have entrusted our Luton portfolio to Lenwells for more than a decade. Their lettings team are effective at finding suitable tenants ...Read all 36 from landlords
Tenants49 reviews
I have recently rented a property through Lenwell and have dealt with Sarah Carroll through the whole process. Sarah has been great, from the moment I called ...Read all 49 from tenants
Our offices
Lenwell Property Services's five offices, most reviewed first. Each has its own page.
- Lenwell Property Services Luton8 Wellington Street, LU1 2QH932 reviews · 867 on Google (4.5)0 in the last 90 days
- Lenwell Property Services Northampton168 Wellingborough Road, NN1 4DU454 reviews · 441 on Google (4.8)4 in the last 90 days
- Lenwell Property Services Milton Keynes302 South Row, MK9 2FR348 reviews · 333 on Google (4.4)10 in the last 90 days
- Lenwell Property Services Dunstable2 West Street, LU6 1SX255 reviews · 233 on Google (4.4)0 in the last 90 days
- Lenwell Property Services Bedford103 High Street, MK40 1NE100 reviews · 78 on Google (3.9)0 in the last 90 days
Awards
The Trusted Agent 2026 results for Lenwell Property Services, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Latest reviews from every Lenwell Property Services office
Newest first, from every platform, with the office each review is about. First names only.
Google2/5
Googlerude unprofessional ....refused to do anything about damp conditions told to clean
Agent replied
Hi Natalie, Thank you for your feedback and bringing this to our attention. We are sorry to hear that this was your experience, and it is disappointing that you have not had the standard of customer service from Lenwell that we pride ourselves on. Please could I ask you to email me directly at robw@lenwell.com with more information and I will ensure that this is investigated asap. Kind Regards Rob Wellstead Managing Director
5/5
GoogleI give 5 starts because of Michelle. She was so helpful from day one. We were not even potential customers, we asked some question regarding our previous tenancy and asked for help. She helped. That is why we decided to go back to find a new property through her. On the same day she fit us in for a viewing. We travelled from London and she was very efficient to sort us out on the same day. The whole procedure was quick, straigtforward, we were informed about everything in advance. Amazing! Very professional and dedicated!
Agent replied
Thank you for your fantastic feedback Judit, it's greatly appreciated. We are delighted to hear that you are very happy with our service and will make sure your comments are passed onto Michelle.
5/5
GoogleI have been dealing with the Bedford branch for almost two years & have to say that the service has been exceptional. The rental market can be difficult to understand but Ruth & Kate have been able to provide outstanding support & guidance. Top marks for the Bedford team!
Agent replied
Thank you for your positive review, it's greatly appreciated. We are delighted to hear that you are very happy with our service and will make sure your kind words are passed on to the team.
1/5
GoogleRating only, no written review.
1/5
GoogleCompletely untrustworthy. Really bad experience.
Agent replied
Thank you for your feedback. We are sorry to hear that this was your experience, and it is disappointing that you have not had the standard of customer service from Lenwell that we pride ourselves on. Please could I ask you to email me directly at robw@lenwell.com with more information and I will ensure that this is investigated asap. Kind regards Lenwell
3/5
GoogleRating only, no written review.
Agent replied
Thank you for the 3* rating. If you would like to discuss this rating with us, please contact us on info@lenwell.com
5/5
GoogleI give 5 starts because of Michelle. She was so helpful from day one. We were not even potential customers, we asked some question regarding our previous tenancy and asked for help. She helped. That is why we decided to go back to find a new property through her. On the same day she fit us in for a viewing. We travelled from London and she was very efficient to sort us out on the same day. The whole procedure was quick, straigtforward, we were informed about everything in advance. Amazing! Very professional and dedicated!
Agent replied
Thank you for your fantastic feedback Judit, it's greatly appreciated. We are delighted to hear that you are very happy with our service and will make sure your comments are passed onto Michelle.
1/5
GoogleAntonio, the rudest estate agent I've ever met, was meant to show us around a house we're interested in buying. He was so unhelpful and abrupt we felt like we wanted to leave the second we walked into the house. No introduction, no professionalism. We asked simple questions like how long was the house on the market and he has no idea. He was rude and unhelpful and seemed like he just wanted us gone when we made extra effort to meet him sooner that planned a week ahead to help him out. What was worse is when we called to raise the way we were treated with his manager, she actually defended his actions. Never again will we use this agency and unless you want to be treated like scum I suggest you avoid them.
Agent replied
Thank you for your feedback Kristina, we are sorry to hear you feel your experience was negative. Antonio did show you around the property as per your request. We have addressed your concerns with the members of staff concerned. Both feel they responded to your queries as best they could under the circumstances. They are aware that you were not satisfied and will strive to provide a positive customer experience moving forward. If you would like to discuss this further, then please do not hesitate to email me at robw@lenwell.com Kind regards Rob Wellstead Managing Director
1/5
GoogleTheir service is aweful, complete zero, The worst agent I have ever dealt with. Please Beware, avoid them !!!
Agent replied
Thank you for your feedback and bringing this to our attention. We are sorry to hear that this was your experience, and it is disappointing that you have not had the standard of customer service from Lenwell that we pride ourselves on. Please could I ask you to email me directly at robw@lenwell.com with more information and I will ensure that this is investigated asap. Kind Regards Rob Wellstead Managing Director
4/5
GoogleVery kind and reserved, they put the customer at ease
4/5
GoogleVery kind and reserved, they put the customer at ease
1/5
View AgentsDifficult process
The process to rent a property took so long and was so painful. The agency took the fees very quickly but took an age to process the application and didn't seem to know what was going on or prepared to work for the fee they took. You have no choice other than to pay upfront then it becomes a lottery as to whether the application is a success which means you're financially at risk. Not at all value for money. Not at all happy with the service, in fact it was pretty pathetic.
1/5
View AgentsPathetic excuse for a company
I had the extremely unfortunate 'pleasure' of dealing with these crooks. I rented from them, always paid every single rent on time and was in turn given shocking service. I was left to live with a water leak in my kitchen for weeks Our bath cracked and again was left with no repair I made official complaints and was told they find themselves to have done nothing wrong - of course you haven't lenwell! A close friend has also had a very similar experience where lenwell have tried to keep all their deposit despite returning their flat in good order. Basically a bunch of crooks who will take your money and do nothing for it. I sincerely hope they go out of business.
1/5
GoogleI called in requesting info on 5 properties I wanted to ask about, I mentioned this to this woman when I first started talking. I asked about the first one which was a 1st floor and I was asking if the landlord would consider small pets. She didn't even ask the breed and said: "No, they do not, and who would want to live in a first floor with two pets, anyway?" I was going to reply ok, and move on with the other properties and she just hung up on me. Just like that. I've been looking for places in Bedfordshire and Hertfordshire and I've talked to over 20 different agents of different real estate companies so far, none has been as rude as the woman I talked to yesterday. Zero education whatsoever. Lenwell Limited Bedford, you seriously need to raise the standards when hiring people. I would grade this review as zero if possible.
1/5
GoogleHighest fees in the area! Unprofessional and untrained staff. Very bad customer services! There are many fees in TA which you wont know untill you signed the paperwork and it will be taken out of your deposite at the end!
5/5
View AgentsExcellent Service
This would be the first time we are renting in Dunstable, Michelle and Amie made us feel very welcome, kept us informed at all times throughout the whole process, even giving us some helpful information about the area, they also worked very hard for us to rent the perfect property.
5/5
View AgentsAmazing service
Lenwell offer such amazing customer serivce. This was the first time I had rented a property and all the staff were a dream, very informative and helpful.
5/5
View AgentsThey were fast and efficient and had excellent customer service
As soon as i sent a email enquiry about the property that i wanted, as soon as I sent the email i received a phone call from one of their members of staff. Overall I would highly recommend Lenwell due there high levels of customer service and there excellent website.
5/5
View AgentsExcellent professional service
Having worked with Lenwells for the last year we have found them to be nothing but helpful, fair and professional. They are always available to provide advice and support and consistently do their job efficiently. I couldn't recommend them more strongly.
5/5
View AgentsGreat Service
I have used Lenwell for the past 6+ years for finding tenants for my rented property. Excellent customer service and reliable. Have found ideal and brilliant tenants for my property within a short amount of time.
4/5
View AgentsClient for sixteen years!
For the most part I am generally very happy with Lenwell otherwise I would not have stuck with them as long as I have. Occasional frustrations with communication but usually put right quickly when I bring it to their attention. They have some very nice and efficient staff in both Management and Lettings and one or two who are exceptional!
5/5
View AgentsI've been with Lenwell as a tenant now for 4 years (I think!). I have found them to be professional and caring at all times. Coming from a Property Management background myself, I know what a challenging environment it can be to work in so a really big thank you from me to all at Lenwell, especially Kate who never fails to reply to emails and offer help. If I had a property to rent out in the area I would choose Lenwell.
5/5
View AgentsFirst time Rental Dream!
I recently have moved back to Bedford and after many years of owning my own house needed to rent a property.. After speaking with several rental companies I was shown unsuitable properties and left confused at the entire process and feeling that I would have to settle for somewhere that I was not going to feel happy in. However, once I called Lenwell all of this changed. Hannah, Kate and Ruth were simply brilliant. They explained the process, listened to my requirements and then came up with the perfect property for me, in the right location and right price. As a first time Tenant I had a lot of questions and needed a lot of guidance and re-assurance through the process. Every time I called or emailled things were dealt with conscientiously and efficiently. Once the arrangement was concluded the hand over was dealt with very well and follow up calls to make sure I was settled really made me feel valued as a Tenant and that I could approach them with any issues. I am so lucky to have rented my property through Lenwell and cannot recommend them highly enough. Professional and fun to deal with - if you have a property to lease or are looking to rent - do yourself a huge favour and let these fabulous ladies take the stain away from you!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Lenwell Property Services
Which Lenwell Property Services office has the most reviews?
Luton has the most, with 932 reviews rated 4.4 out of 5, followed by Northampton with 454.
Where are the Lenwell Property Services offices?
The five Lenwell Property Services offices, by town:
- Bedford: 103 High Street, Bedford, Bedfordshire, MK40 1NE
- Dunstable: 2 West Street, Dunstable, Bedfordshire, LU6 1SX
- Luton: 8 Wellington Street, Luton, Bedfordshire, LU1 2QH
- Milton Keynes: 302 South Row, Milton Keynes, Buckinghamshire, MK9 2FR
- Northampton: 168 Wellingborough Road, Northampton, Northamptonshire, NN1 4DU
What do buyers say about Lenwell Property Services?
3 reviews from buyers, rated 4.7 out of 5 on average. For example, Samantha wrote: "I had a great experience with Lenwell. Kieron was very efficient and was able to find me a suitable flat very quickly. It wasn't just about finding a property ..."
What do landlords say about Lenwell Property Services?
36 reviews from landlords, rated 4.6 out of 5 on average. For example, Serena wrote: "We are a multi-landlord and have entrusted our Luton portfolio to Lenwells for more than a decade. Their lettings team are effective at finding suitable tenants ..."
What do tenants say about Lenwell Property Services?
49 reviews from tenants, rated 4.7 out of 5 on average. For example, Ryan wrote: "I have recently rented a property through Lenwell and have dealt with Sarah Carroll through the whole process. Sarah has been great, from the moment I called ..."
Has Lenwell Property Services won any awards?
Yes. In The Trusted Agent 2026 awards: Lenwell Property Services, Northampton won Platinum; Lenwell Property Services, Luton won Platinum; Lenwell Property Services, Dunstable won Trusted Agent; Lenwell Property Services, Milton Keynes won Trusted Agent.
