Trusted Agent profile · Bedfordshire, Northamptonshire and Buckinghamshire
Verified
★★★★★
2,056 reviews across 5 offices and 3 platforms
Lenwell Property Services has five offices, in Luton, Northampton, Milton Keynes, Dunstable and Bedford (Bedfordshire, Northamptonshire and Buckinghamshire). Together they have 2,056 reviews on three platforms, rated 4.5 out of 5 overall.
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I had a great experience with Lenwell. Kieron was very efficient and was able to find me a suitable flat very quickly. It wasn't just about finding a property ...Read all 3 from buyers
We are a multi-landlord and have entrusted our Luton portfolio to Lenwells for more than a decade. Their lettings team are effective at finding suitable tenants ...Read all 36 from landlords
I have recently rented a property through Lenwell and have dealt with Sarah Carroll through the whole process. Sarah has been great, from the moment I called ...Read all 49 from tenants
Lenwell Property Services's five offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Lenwell Property Services, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Lenwell Property Services and its branches won The Negotiator Awards in one year, most recently 2015.
Negotiator Awards winners in one year, the group and its branches: 2015.
2015 1 Gold and 2 Silver The Negotiator Awards 2015 winners
Source: The Negotiator Awards winners lists, as published, linked by year.
Lenwell Property Services and its branches won awards at the Lettings Agency of the Year Awards in two years, most recently 2015.
Lettings Agency of the Year winners in two years, the group and its branches: 2015, 2014.
2015 2 Gold and 1 Silver Lettings Agency of the Year Awards 2015 winners
2014 2 Gold Lettings Agency of the Year Awards 2014 winners
Source: Lettings Agency of the Year Awards winners lists, as published, linked by year.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleExcellent service from the local Manager. I can thoroughly recommend Lenwells as Agents. Ask for Michelle Gooding - she's very helpful and co-operative. Highly recommended.
Thank you for taking the time to write a nice review. It really means a lot to hear we are doing a good job.
5/5
GoogleAmazing assistance, get the house without any problems and quickly
Brilliant to hear. Thank you for taking the time to leave a review :-)
5/5
GoogleRating only, no written review.
5 stars! Thanks Klaudio
5/5
GoogleKim Horsler contact with me, very fast, Quick anser, very hellp me
Hi Katarzyna thank you for the review you have given us, Kim is like a rocket when it comes to helping our tenants :-)
5/5
GoogleWhile trying to organise the changeover of some furniture Kim Horsler has been a massive support leaising with tenants and keeping me informed every step of the way, thank you Kim for your assistance, Kim certainly knows what customer service is.
Thank you for the review and letting everyone know how great Kim is. We love her too :-)
1/5
GoogleHighly unprofessional. We placed a deposit on a property we were interested in to take it off the market (what a deposit is intended for) and after viewing wanted to go ahead with it. They continued to show people the property even after they confirmed the landlord accepted our offer and once they got a better offer than us (it wasn't: they advertised a free month's rent which the next person didn't notice or ask for) they ignored the fact that we were first to it and tried to find us an alternative, which was significantly higher in rent.
5/5
Google“We have found Lenwell to be an excellent property management company mainly through the leadership and example of their lettings manager, Kate Boittier. For Kate there is never a problem, rather a situation where a solution can be found. We have found Kate’s problem solving with a variety of possible solutions along with her local knowledge invaluable. In the environment of residential lettings it is important to have trust in the integrity of those supplying and vetting the correct calibre tenants. We are very grateful for the care and consideration shown by Kate and her team.” Directors Staplegrove Burrows
Thank you for taking the time to write such a lovely and detailed review. For me it is fantastic to read a review like this as it illustrates exactly how I feel about Kate and her offices work ethic. Thank you so much. Richard Sharp - Lettings Director
5/5
GoogleMichelle has been absolutely amazing! I had to move during lockdown and before speaking to Michelle it seemed like a completely impossible task but Michelle has been fantastic. She replied to all my queries really quickly (and there's been a few) all throughout the lockdown period when no one else was really working and I am now moving against all odds into a beautiful house, thank you Michelle.
Vikki it’s so pleasing to read this. Michelle works very hard to give people a good service and she will be very happy to see what you have said. We hope you have a great time in your new home
5/5
GoogleDecent agents, no issues. Kim is very helpful and responsive. Would recommend.
Very decent of you too, to give us a nice 5 Star review (that rhymes!). Thanks James
5/5
GoogleRating only, no written review.
5 stars :-) thank you
4/5
GoogleRating only, no written review.
Thank for taking the time to leave us a review Pauline if you could let me know if there is anything we can improve on to reach a 5 star that would be great. Many thanks
5/5
GoogleRating only, no written review.
Thank you for the 5 stars Andreia, very kind of you :-)
1/5
GoogleI am a Landlord and gave Lenwell's 2 of my properties to rent. I have received a sub standard service on both properties and several months on am still dealing with broken promises from the Agency. I am now at a point where I am considering court action against the Agency. BEWARE - please make sure you keep a written audit trail of all your communication.
Hi Pardeep, so sorry to hear you are unhappy. As far as I can see Room 1 is unmanaged and the other has not got a Lenwell tenant in it? Please email me or call me so I can assist in any way possible: andrew@lenwell.com, 01582 616263 --------------------------------- Update 4/6/2020 Dear Pardeep, I have investigated this matter and am very disappointed you have chosen to take this complaint route. After looking at the timeline of both units, I can confirm, Room Bilb**** The deposit has not been sent to you as it was protected with the TDS by Lenwell on 31/03/2020 as per clause 6 and 13.13 of your tenancy agreement, which you signed on 25/03/2020. The inventory was stopped as this occurred on the cusp of the Covid19 lockdown. You were not charged for any inventory. I note that the £600.00 rent received for the first month was paid to you on 31/03/2020 and you were not charged for the Tenant Find Service. Payment was made to L3Gacy. Property Cris**** As the applicant was unable to move into your property, you feel that you are unilaterally entitled to receive the applicants holding fee, despite there being no contractual right for you to claim that money. When the tenancy application failed, Lenwell returned the applicants money, in line with the time frames and rules laid out in Tenant Fees Act 2019 and the applicants / Councils demand. I am aware that a previous failed move-in resulted in you receiving the applicants holding fee, but that was with the applicants permission. If you are not happy with this, Lenwell belongs to the Property Ombudsman redress scheme (https://www.tpos.co.uk/) and you are entitled to raise a complaint with them, if you consider your actions and demands lawful.
3/5
GoogleRating only, no written review.
Thank you for your review Adam, moving home can be a tough time. I am glad we helped to make it easier for you.
5/5
GoogleRating only, no written review.
Thank you for the 5 star review Dilip
5/5
GoogleRating only, no written review.
Thank you Serena. This means a lot from one of our most loved clients :-)
5/5
Googlethe team is very professional and helpful
Thanks Ricky, you were a pleasure to deal with. We hope you enjoy your new home.
5/5
GoogleLenwell, and in particular Kim Horsler, have always acted in a very professional and business like manner. I wouldn’t hesitate in recommending them to any other landlords.
Thank you for the recommendation and I will pass on your comments to Kim. Have a lovely day
5/5
GoogleExcellent response to an urgent matter, thank you Kim Horsler.
Thank you Mike its great to hear you are happy with the service.
5/5
GoogleAs a contractor for Lenwell Property Management Its a pleasure working with Kim Horsler and the staff very professional and great communication
Thank you for the review Paul its great to have you with us.
5/5
GoogleEmily and Sarah have been great help! They have been really quick at helping me find a place and have been professional throughout! :)
Thank you Chloe. I hope you will be happy in your new home. We wish you all the best. Thank you for the review and we will let the ladies know you are happy with our service.
5/5
GoogleI am very appreciated the service from Lenwell property. The manager of Luton branch Miss Kim Horsler is very helpful. She response very quickly everytime when I need help. I strongly recommend Lenwell property if u looking for any property services.
Thanks for review Ben, Kim is an excellent property manger and we love her too :-)
5/5
GoogleRating only, no written review.
thank you for your 5* rating
5/5
GoogleViktorija was very helpful and explained everything clearly, highly recommended ??
Excellent news. Viktorija is a new addition to the Northampton team. It is great to hear she is already working well :-)
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Luton has the most, with 932 reviews rated 4.4 out of 5, followed by Northampton with 454.
The five Lenwell Property Services offices, by town:
3 reviews from buyers, rated 4.7 out of 5 on average. For example, Samantha wrote: "I had a great experience with Lenwell. Kieron was very efficient and was able to find me a suitable flat very quickly. It wasn't just about finding a property ..."
36 reviews from landlords, rated 4.6 out of 5 on average. For example, Serena wrote: "We are a multi-landlord and have entrusted our Luton portfolio to Lenwells for more than a decade. Their lettings team are effective at finding suitable tenants ..."
49 reviews from tenants, rated 4.7 out of 5 on average. For example, Ryan wrote: "I have recently rented a property through Lenwell and have dealt with Sarah Carroll through the whole process. Sarah has been great, from the moment I called ..."
Yes. In The Trusted Agent 2026 awards, Northampton won Platinum, Luton won Platinum and two more branches won Trusted Agent. At The Negotiator Awards 2015 the group won Gold for East of England Agency of the Year, Silver for Medium Lettings Agency of the Year (4-11 branches) and Silver for Innovator of the Year. The group and its branches have also won 5 other industry awards since 2014.
