Trusted Agent profile · Bedfordshire, Northamptonshire and Buckinghamshire
Verified
★★★★★
2,056 reviews across 5 offices and 3 platforms
Lenwell Property Services has five offices, in Luton, Northampton, Milton Keynes, Dunstable and Bedford (Bedfordshire, Northamptonshire and Buckinghamshire). Together they have 2,056 reviews on three platforms, rated 4.5 out of 5 overall.
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I had a great experience with Lenwell. Kieron was very efficient and was able to find me a suitable flat very quickly. It wasn't just about finding a property ...Read all 3 from buyers
We are a multi-landlord and have entrusted our Luton portfolio to Lenwells for more than a decade. Their lettings team are effective at finding suitable tenants ...Read all 36 from landlords
I have recently rented a property through Lenwell and have dealt with Sarah Carroll through the whole process. Sarah has been great, from the moment I called ...Read all 49 from tenants
Lenwell Property Services's five offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Lenwell Property Services, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Lenwell Property Services and its branches won The Negotiator Awards in one year, most recently 2015.
Negotiator Awards winners in one year, the group and its branches: 2015.
2015 1 Gold and 2 Silver The Negotiator Awards 2015 winners
Source: The Negotiator Awards winners lists, as published, linked by year.
Lenwell Property Services and its branches won awards at the Lettings Agency of the Year Awards in two years, most recently 2015.
Lettings Agency of the Year winners in two years, the group and its branches: 2015, 2014.
2015 2 Gold and 1 Silver Lettings Agency of the Year Awards 2015 winners
2014 2 Gold Lettings Agency of the Year Awards 2014 winners
Source: Lettings Agency of the Year Awards winners lists, as published, linked by year.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleMatthew and Abbie over at lenwell milton keynes helped us move into a new property even though we were in the lockdown of covid 19, though out the process they were professional and always able to answer any questions we had. But thanks to both of them we are now enjoying our new home. Thanks kind regards Scott sarah and family.PositiveProfessionalism
Happy to help Sarah and so glad you are now settled in your new home
5/5
GoogleI had a really pleasant experience working with them so far. Abbigail was really helpful and try hard to meet our needs! I hope it continues like this
I hope it continues too Joze, we pride ourselves on great customer service. Thank you
5/5
GoogleRating only, no written review.
Thank you so much Hailey. Was there any particular member of staff you were impressed with?
5/5
GoogleThank you for coming in such a difficult time Anita. Very professional.PositiveProfessionalism
No problem, we are here to help :-)
5/5
GoogleBest service in town very quick and best services from Tatjana salomatinaPositiveResponsiveness, Quality, Professionalism, Value
Thank you Catalin
5/5
GoogleSo happy with the experience we have had with lenwell. Brilliant service from tatjana solomatina she was incredible with us, They also made it very easy for us moving in a pandemic. Thank you so much for lenwell helping us find our amazing property.PositiveResponsiveness, Quality, Professionalism, Value
We are glad you are happy with your new home. Thank you for the review
5/5
GoogleDue to the time of trying to look for a larger home and in the midst of covid 19 out break. I think lenwell in milton keynes and abby and mat where both very professional people and caring and understanding and both helped at every point of the viewing and when they could. I would highly recommend them if you need help with moving home. Very happy with there service. Kind regards. Mr s brown.
Thank you for the kind words. Its been tough for us all and I am glad we could help you.
5/5
GoogleRating only, no written review.
Thanks for the 5 lovely stars!
5/5
GoogleWe viewed numerous apartments with Matt. He was very helpful and understood our needs.
Brilliant, I am glad your experience with Lenwell was good. We think Matt is excellent as well :-)
5/5
GoogleHad a viewing with Matthew, he was extremely helpful and listened to my requirements. Abbi dealt with me via our phone conversation, she was very kind and sent over properties we might be interested in, which helped.
Great to hear Gia, thank you
5/5
GoogleSo happy with the experience we have had with lenwell. Brilliant service from tatjana solomatina she was incredible with us, They also made it very easy for us moving in a pandemic. Thank you so much for lenwell helping us find our amazing property.
We are glad you are happy with your new home. Thank you for the review
4/5
GoogleGreat service and friendly people and would do anything to help if it is in their power and ability
Thank you
5/5
GoogleVery happy with this by now, quick response in emails. Recently was an issue with an old unpaid bill from the tenants before, I contacted the Management, and assisted by Kim Horsler, who took action and sorted the problem for me. I hope they keep up the good work! Many many thanks!
Great to here from you and that you are being well looked after :-)
4/5
GoogleRating only, no written review.
Thank you Remee :-)
4/5
GoogleRating only, no written review.
Thanks for the 4 stars Helen
5/5
GoogleRating only, no written review.
5 stars, thank you Andy, please let us know if anyone in particular deserves a pat on the back
5/5
GoogleRating only, no written review.
Thank you Faizah
5/5
GoogleI've had a fantastic experience with Lenwell. They are very helpful and they deal with any issues promptly. The property management team are all excellent and they deal with things accordingly and in an outstanding manner, especially Kim Horsler, Vicky Coleman & Lisa Brisland who have all kindly showed me excellent professionalism and they always reply and deal with my emails instantly.
That is a lovely review thank you Sabrina
5/5
GoogleRating only, no written review.
Thank you
5/5
GoogleExcellent and professional customer service from Michelle , Kim and the whole team.
Brilliant to hear you are happy Gary. Thank you
5/5
GoogleRequested signed copy of my ast dated 2016. They responded within minutes and dealt with my request immediately, even if I am not an active client anymore. Very professional and helpful. Thanks
Thank you so much for taking the time to say thank you. Its really appreciated. Kim was the one who located the document, I will tell her well done. All the best in the future
5/5
GoogleThank for you all your help and making this such a smooth , stress free , process . Special thanks to MALIK; You have been very helpful , thorough and professional. Keep up the excellent work :)
We are so pleased we could make life easy for you during this stressful time. We hope you will be really happy in your new home ??
5/5
GoogleI am really pleased with the agency's services, Tatjana had a professional and friendly attitude, she was always more than happy to answer all my questions and always called back really quick. She made the referencing process smooth and easy and nothing was ever too much for her. I would highly recommend her!
Wow, thank you for the great review Madalina
5/5
GoogleI would refer lenwell to everyone that's looking for a property, staff are very helping in a professional and polite way 10 out of 10 all round
Thank you for the 10 out of 10 and 5* review. Really excellent to hear Jordan thanks
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Luton has the most, with 932 reviews rated 4.4 out of 5, followed by Northampton with 454.
The five Lenwell Property Services offices, by town:
3 reviews from buyers, rated 4.7 out of 5 on average. For example, Samantha wrote: "I had a great experience with Lenwell. Kieron was very efficient and was able to find me a suitable flat very quickly. It wasn't just about finding a property ..."
36 reviews from landlords, rated 4.6 out of 5 on average. For example, Serena wrote: "We are a multi-landlord and have entrusted our Luton portfolio to Lenwells for more than a decade. Their lettings team are effective at finding suitable tenants ..."
49 reviews from tenants, rated 4.7 out of 5 on average. For example, Ryan wrote: "I have recently rented a property through Lenwell and have dealt with Sarah Carroll through the whole process. Sarah has been great, from the moment I called ..."
Yes. In The Trusted Agent 2026 awards, Northampton won Platinum, Luton won Platinum and two more branches won Trusted Agent. At The Negotiator Awards 2015 the group won Gold for East of England Agency of the Year, Silver for Medium Lettings Agency of the Year (4-11 branches) and Silver for Innovator of the Year. The group and its branches have also won 5 other industry awards since 2014.
