5/5
GoogleHave been dealing with chloe and she has been very helpful in my find for a new home
Trusted Agent profile · Bedfordshire, Northamptonshire and Buckinghamshire
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Lenwell Property Services estate agents in Luton, Northampton, Milton Keynes and 2 more
★★★★★
2,056 reviews across 5 offices and 3 platforms
Lenwell Property Services has five offices, in Luton, Northampton, Milton Keynes, Dunstable and Bedford (Bedfordshire, Northamptonshire and Buckinghamshire). Together they have 2,056 reviews on three platforms, rated 4.5 out of 5 overall.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Buyers3 reviews
I had a great experience with Lenwell. Kieron was very efficient and was able to find me a suitable flat very quickly. It wasn't just about finding a property ...Read all 3 from buyers
Landlords36 reviews
We are a multi-landlord and have entrusted our Luton portfolio to Lenwells for more than a decade. Their lettings team are effective at finding suitable tenants ...Read all 36 from landlords
Tenants49 reviews
I have recently rented a property through Lenwell and have dealt with Sarah Carroll through the whole process. Sarah has been great, from the moment I called ...Read all 49 from tenants
Our offices
Lenwell Property Services's five offices, most reviewed first. Each has its own page.
- Lenwell Property Services Luton8 Wellington Street, LU1 2QH932 reviews · 867 on Google (4.5)0 in the last 90 days
- Lenwell Property Services Northampton168 Wellingborough Road, NN1 4DU454 reviews · 441 on Google (4.8)1 in the last 90 days
- Lenwell Property Services Milton Keynes302 South Row, MK9 2FR348 reviews · 333 on Google (4.4)6 in the last 90 days
- Lenwell Property Services Dunstable2 West Street, LU6 1SX255 reviews · 233 on Google (4.4)0 in the last 90 days
- Lenwell Property Services Bedford103 High Street, MK40 1NE100 reviews · 78 on Google (3.9)0 in the last 90 days
Latest reviews from every Lenwell Property Services office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleI have rented from Branch Manager Michelle Gooding for a few years and she has been excellent, helpful and very understanding, she's by far the best person within the company!
Agent replied
Dear Matty Kay, Thanks for taking the time to leave us a review , we appreciate your feedback All the best, Customer Relations Team
5/5
GoogleMalik has done an amazing job at helping us move to our new home
Agent replied
Dear Tomas Klusovskas, Thanks for taking the time to leave us a review , we appreciate your feedback All the best, Customer Relations Team
4/5
GoogleRating only, no written review.
Agent replied
Hello Charleen O’neill Thank you for your review. We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Relations Team
5/5
GoogleMollie D, is very professional, and helpful. She goes the extra miles to assist me with any queries I have. She is very prompt in replying to my emails and very friendly on the telephone. Keep it up Mollie :-)
Agent replied
Hello Wafaa Thank you for your review! We love to receive positive comments after customers have had great experiences with us. We were pleased to hear of the professional and helpful service you received from Mollie. Many thanks Customer Relations Team
1/5
GoogleMy ex partener has a flat from this agency and they are so unreasonable for what they provide.there is a leak in hers bathroom ceiling and in the bedroom and the plasterboards are nearly falling down. Its beed 10 days we keep trying to get in tuch with them and they just ignore us.my daughter and my son lives with her so they putting my kids life in dangerous... so unless i wouldn't recommend to anyone...
Agent replied
Dear Selim Tobli, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. We have asked the Property Management team to contact the Tenant as soon as possible. Kind regards, Customer Relations Team
5/5
GoogleI would highly recommend this agency. There isn’t any sort of big corporation environment. They do care about their tenants and always respond to any problems in the same day.
Agent replied
Hi Cecelia, thank you for taking the time to let us know how we did. We hope you have a great day! Kind regards Customer Relations Team
5/5
GoogleI have been with Lenwells for 5 years and my previous experience with other landagents has made me nervous of them but Lenwells always seems to surprise me. They respond to.me very quickly with what I need and are always helpful. I moved recently a purposely stayed with Lenwell because they have been great. Special thanks to Mollie and Lisa who helped me quickly with my issues.
Agent replied
Hi Al. Thank you for taking the time to let us know how we did. It was lovely to hear of your satisfaction of the service you received especially from Mollie and Lisa. We hope you have a great day! Thank you Customer Relations Team
5/5
GoogleRating only, no written review.
Agent replied
Hi, Alfie Ratley! Thanks for the great review! All the best, Lenwell Letting Agents Luton
5/5
GoogleMalik from the Luton branch was very professional and helpful.
Agent replied
Hi Qadeer. Thank you for taking the time to let us know how we did. We hope you have a great day! Kind regards Customer Relations Team
5/5
GoogleHonestly, Lenwell was quick and responsive. Clearled all my concerns espically in during this covid season. Also, Malik was very helpful in sorting out all issue.
Agent replied
Hello Nagaraj Kv Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Relations Team
5/5
GoogleRating only, no written review.
Agent replied
Hi Liam Wells, Thank you for the great review of our Lenwell Letting Agents Luton team. It�s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Lenwell Letting Agents Luton
5/5
GoogleRating only, no written review.
Agent replied
Thank you Laura, who was it that earned the 5 star review, anyone in particular 😁 …
1/5
GoogleVery poor service, no communication to tenants, we had to ask for mailbox keys 3 times without any luck their excuse was that the manager had the keys and they would get back to us the next day. Inventory inspection, they would state on the document that the flat was marked, painted and dirty. We had been in the flat for a year and made no changes whatsoever. Flat presented dirty on viewing and given the keys in the same state without offering any kind of cleaning service. We had to clean the flat top to bottom to remove dirt on the kitchen, fungus and moss from the balcony and more. Very unhappy with them UPDATES: 04/02/21 - tried to called but no answer, sent an email as suggested on your response. 06/02/21 - email not responded yet
Agent replied
Dear Sir/Madam, we appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance and have asked the relevant person in-branch to contact you to discuss this matter in more detail off-line. Kind regards, Customer Relations Team
5/5
GoogleRating only, no written review.
Agent replied
Hi, Omer Rabbi! Thanks for the great review! All the best, Lenwell Letting Agents Luton
5/5
GoogleSophie has given excellent customer service. Clear understanding my request, offering assistance, informative, can-do attitude which very rare among property agencies nowadays unfortunately. Sophie has been brilliant.
Agent replied
Thank you for the kind words Zsikla.
5/5
GoogleRating only, no written review.
Agent replied
Hi Zehn Hussain, Thank you for the great review of our Lenwell Letting Agents Luton team. It�s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Lenwell Letting Agents Luton
5/5
GoogleRating only, no written review.
Agent replied
Hi Alina Bandalac, Thank you for the great review of our Lenwell Letting Agents Luton team. It�s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Lenwell Letting Agents Luton
5/5
GoogleSophie was very helpful with the suggestions.
Agent replied
Hi Niten, we're happy you found Sophie to be so helpful during your experience here at Lenwell Letting Agents Luton. Thank you Customer Relations Team
5/5
GoogleSophie was good and responded to my queries immediately unlike other agencies i have come across.
Agent replied
Hi Gloria, thank you for taking the time to leave a review for us at Lenwell Letting Agents Luton. We're happy we could meet your expectations! Thank you Customer Relations team
5/5
GoogleThey are very professional and always there when you need. I am very very happy with the service!!
Agent replied
Thanks for the lovely review Taye, it was a pleasure assisting you - Richard
5/5
GoogleI've been with Lenwell for 6 years as a tenant now, they are so lovely to deal with, always ready to help when you need it, fast, efficient, very professional, I would highly recommend them ,
Agent replied
Thank you Belinda that means a lot to us in times like these.
1/5
GoogleRating only, no written review.
Agent replied
Please get in touch and tell us what is wrong luton@lenwell.com
4/5
GoogleI hope you are all well and safe, I do appreciate the continuous co- operation with Lenwell Staff. kim Horsler , is great help as usual and hope to continue the same in future . Regards. Stay Safe.PositiveProfessionalism
Agent replied
We are well and safe and hope you are too Mustafa. Thank you :-)
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Lenwell Property Services, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Lenwell Property Services and its branches won The Negotiator Awards in one year, most recently 2015.
Negotiator Awards winners in one year, the group and its branches: 2015.
Negotiator Awards by year, 2015
2015 1 Gold and 2 Silver The Negotiator Awards 2015 winners
- GoldThe Negotiator Awards 2015: East of England Agency of the Year
- SilverThe Negotiator Awards 2015: Medium Lettings Agency of the Year (4-11 branches)
- SilverThe Negotiator Awards 2015: Innovator of the Year
Source: The Negotiator Awards winners lists, as published, linked by year.
Lettings Agency of the Year Awards
Lenwell Property Services and its branches won awards at the Lettings Agency of the Year Awards in two years, most recently 2015.
Lettings Agency of the Year winners in two years, the group and its branches: 2014, 2015.
Lettings Agency of the Year by year, 2014 to 2015
2015 2 Gold and 1 Silver Lettings Agency of the Year Awards 2015 winners
- GoldLettings Agency of the Year Awards 2015: Best East of England Lettings Agency (Small)
- GoldLettings Agency of the Year Awards 2015: Best UK Small Lettings Agency
- SilverLettings Agency of the Year Awards 2015: Best Innovation Lettings Agency
2014 2 Gold Lettings Agency of the Year Awards 2014 winners
- GoldLettings Agency of the Year Awards 2014: Best East of England Lettings Agency (Small)
- GoldLettings Agency of the Year Awards 2014: Best Innovation Lettings Agency
Source: Lettings Agency of the Year Awards winners lists, as published, linked by year.
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Questions about Lenwell Property Services
Which Lenwell Property Services office has the most reviews?
Luton has the most, with 932 reviews rated 4.4 out of 5, followed by Northampton with 454.
Where are the Lenwell Property Services offices?
The five Lenwell Property Services offices, by town:
- Bedford: 103 High Street, Bedford, Bedfordshire, MK40 1NE
- Dunstable: 2 West Street, Dunstable, Bedfordshire, LU6 1SX
- Luton: 8 Wellington Street, Luton, Bedfordshire, LU1 2QH
- Milton Keynes: 302 South Row, Milton Keynes, Buckinghamshire, MK9 2FR
- Northampton: 168 Wellingborough Road, Northampton, Northamptonshire, NN1 4DU
What do buyers say about Lenwell Property Services?
3 reviews from buyers, rated 4.7 out of 5 on average. For example, Samantha wrote: "I had a great experience with Lenwell. Kieron was very efficient and was able to find me a suitable flat very quickly. It wasn't just about finding a property ..."
What do landlords say about Lenwell Property Services?
36 reviews from landlords, rated 4.6 out of 5 on average. For example, Serena wrote: "We are a multi-landlord and have entrusted our Luton portfolio to Lenwells for more than a decade. Their lettings team are effective at finding suitable tenants ..."
What do tenants say about Lenwell Property Services?
49 reviews from tenants, rated 4.7 out of 5 on average. For example, Ryan wrote: "I have recently rented a property through Lenwell and have dealt with Sarah Carroll through the whole process. Sarah has been great, from the moment I called ..."
Has Lenwell Property Services won any awards?
Yes. In The Trusted Agent 2026 awards, Northampton won Platinum, Luton won Platinum and two more branches won Trusted Agent. At The Negotiator Awards 2015 the group won Gold for East of England Agency of the Year, Silver for Medium Lettings Agency of the Year (4-11 branches) and Silver for Innovator of the Year. The group and its branches have also won 5 other industry awards since 2014.
