5/5
GoogleRating only, no written review.
Trusted Agent profile · Bedfordshire, Northamptonshire and Buckinghamshire
Verified
Lenwell Property Services estate agents in Luton, Northampton, Milton Keynes and 2 more
★★★★★
2,056 reviews across 5 offices and 3 platforms
Lenwell Property Services has five offices, in Luton, Northampton, Milton Keynes, Dunstable and Bedford (Bedfordshire, Northamptonshire and Buckinghamshire). Together they have 2,056 reviews on three platforms, rated 4.5 out of 5 overall.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Buyers3 reviews
I had a great experience with Lenwell. Kieron was very efficient and was able to find me a suitable flat very quickly. It wasn't just about finding a property ...Read all 3 from buyers
Landlords36 reviews
We are a multi-landlord and have entrusted our Luton portfolio to Lenwells for more than a decade. Their lettings team are effective at finding suitable tenants ...Read all 36 from landlords
Tenants49 reviews
I have recently rented a property through Lenwell and have dealt with Sarah Carroll through the whole process. Sarah has been great, from the moment I called ...Read all 49 from tenants
Our offices
Lenwell Property Services's five offices, most reviewed first. Each has its own page.
- Lenwell Property Services Luton8 Wellington Street, LU1 2QH932 reviews · 867 on Google (4.5)0 in the last 90 days
- Lenwell Property Services Northampton168 Wellingborough Road, NN1 4DU454 reviews · 441 on Google (4.8)1 in the last 90 days
- Lenwell Property Services Milton Keynes302 South Row, MK9 2FR348 reviews · 333 on Google (4.4)10 in the last 90 days
- Lenwell Property Services Dunstable2 West Street, LU6 1SX255 reviews · 233 on Google (4.4)0 in the last 90 days
- Lenwell Property Services Bedford103 High Street, MK40 1NE100 reviews · 78 on Google (3.9)0 in the last 90 days
Latest reviews from every Lenwell Property Services office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleVery helpful with the process of getting our first property. Good communication throughout with Richard and Sarah who also sorted a viewing quickly and easily at a time that was good for us. Definitely recommended for their professional and easy handling.
Agent replied
Dear Kian Vickery, Thank you for taking the time to review your recent experience you have had with our team at Lenwell Letting Agents Luton. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
5/5
GoogleThank you to the ladies from the Lenwell branch in Northampton for helping me with my new home, Tatjana & Victorija you are the best!
Agent replied
Dear Holly Paulden, Thank you for taking the time to review your recent experience you have had with our team at Leaders Letting Agents Northampton. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
1/5
GoogleDon't know
Agent replied
Can you explain please Donna Music?
5/5
GoogleRating only, no written review.
Agent replied
Thanks Stephany for the lovely review
5/5
GoogleAbigail Price and Lisa Brisland are both very helpful and professional.
Agent replied
That’s lovely to read. Thank you Mahendra
5/5
GoogleAbigail is always quick to deal with any emails, she's professional and timely in her approach.
Agent replied
Thank you so much Peter, lovely review, we will let Abi know.
5/5
GoogleDuring the COVID-19 when we me and my wife were abroad, they really helped us with a reduced rent support from the landlord. At the same time, in relation to any issues they reply really fast and with sufficient information. My experience has been with the Luton branch and specifically with Holy, Richard and Abigail.
Agent replied
Thank you Pavalos, it was a tough time and we are happy to help
5/5
GoogleReally good agency for lettings, very helpful and responsive and look after their tenants if any help is needed. Many thanks to Richard for his advice about a recent move. Would definitely recommend.
Agent replied
Thank you Kirsty, it was a pleasure and we wish you all the best in the future.
5/5
GoogleRating only, no written review.
Agent replied
Thank you
5/5
GoogleSpoke with Sophie. She was very helpful and professional.
Agent replied
Dear Shane Sandiford, Thank you for taking the time to review your recent experience you have had with our team at Lenwell Letting Agents Luton. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
5/5
GoogleAn amazing service with incredibly helpful staff, in particular Sarah Carroll who dealt with my letting, highly recommend!!
Agent replied
Hi Hannah, thanks for your praise and kind comments about Sarah and the team at Leaders Luton. We are sure Sarah will appreciate your lovely review. Thank you Customer Relations Team
5/5
GoogleReally Lenwell provides you your dream houses or room on rent with high standard and quick services. The quality, comfort and facilities provided is superb and the rent is appropriate. I found on my search that Lenwell properties are the best.
Agent replied
Hi Sofia, your satisfaction is our top priority and we appreciate your great review and feedback. Thank you Customer Relations Team
5/5
GoogleRating only, no written review.
Agent replied
Dear Deborah Shobowale! Thanks for the amazing review and star rating! All the best, Customer Relations Team
5/5
GoogleSophie had assisted me in looking for a property. Very happy withe her professional service 👏 😀
Agent replied
Hello Srividya Radhakrishnan Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Relations Team
5/5
GoogleGood Costumer service support I'm very greatful for your assistance Thank you Very much
Agent replied
Hi Antonio, thank you for taking the time to let us know how we did. We hope you have a nice day. Kind regards Customer Relations Team
5/5
GoogleI'm very satisfied with the support and response I've gotten from lenwell properties. I have enquired about a room in a shared house, and got professional and friendly service from Sophie Warren. I told her preferences and she was a great listener, and helped me to find a suitable accommodation.
Agent replied
Dear Haleema Thank you for the great review of our Lenwell Letting Agents Luton team. It’s fantastic to hear that we could provide you with a great service that you were happy with. Kind regards Customer Relations Team
5/5
GoogleRating only, no written review.
Agent replied
Dear Dave Foreman, Thank you for taking the time to review your recent experience with our Leaders Letting Agents Northampton branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
4/5
GoogleRating only, no written review.
Agent replied
Dear Errol Jones, Thank you for taking the time to review your recent experience with our Lenwell Letting Agents Luton branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
5/5
GoogleRating only, no written review.
Agent replied
Dear Paul Tosin, Thank you for taking the time to review your recent experience you have had with our team at Lenwell Letting Agents Luton. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
1/5
GooglePoor communication. Sent original email the 4th of February and I still chasing up with a Property manager and then escalated with Operations Director, still waiting for reply and solution. My situation is in regards a deposit.
Agent replied
Dear Xamuel Pural Rosales, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Relations Team
5/5
GoogleMe and my partner have the best viewing experience with Viktorija, highly recommended this agency and especially her.
Agent replied
Dear, Liz Lawal, we are very happy we could provide you with a positive customer experience. Kind regards Customer Relations Team
5/5
GoogleRating only, no written review.
Agent replied
Dear, Maria Hantatuc! Thanks for the great review! All the best, Customer Relations Team
5/5
GoogleThanks to Viktorija
Agent replied
Dear, Valentina S, we are very happy we could provide you with a positive customer experience. Kind regards Customer Relations Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Lenwell Property Services, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Lenwell Property Services and its branches won The Negotiator Awards in one year, most recently 2015.
Negotiator Awards winners in one year, the group and its branches: 2015.
Negotiator Awards by year, 2015
2015 1 Gold and 2 Silver The Negotiator Awards 2015 winners
- GoldThe Negotiator Awards 2015: East of England Agency of the Year
- SilverThe Negotiator Awards 2015: Medium Lettings Agency of the Year (4-11 branches)
- SilverThe Negotiator Awards 2015: Innovator of the Year
Source: The Negotiator Awards winners lists, as published, linked by year.
Lettings Agency of the Year Awards
Lenwell Property Services and its branches won awards at the Lettings Agency of the Year Awards in two years, most recently 2015.
Lettings Agency of the Year winners in two years, the group and its branches: 2014, 2015.
Lettings Agency of the Year by year, 2014 to 2015
2015 2 Gold and 1 Silver Lettings Agency of the Year Awards 2015 winners
- GoldLettings Agency of the Year Awards 2015: Best East of England Lettings Agency (Small)
- GoldLettings Agency of the Year Awards 2015: Best UK Small Lettings Agency
- SilverLettings Agency of the Year Awards 2015: Best Innovation Lettings Agency
2014 2 Gold Lettings Agency of the Year Awards 2014 winners
- GoldLettings Agency of the Year Awards 2014: Best East of England Lettings Agency (Small)
- GoldLettings Agency of the Year Awards 2014: Best Innovation Lettings Agency
Source: Lettings Agency of the Year Awards winners lists, as published, linked by year.
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Questions about Lenwell Property Services
Which Lenwell Property Services office has the most reviews?
Luton has the most, with 932 reviews rated 4.4 out of 5, followed by Northampton with 454.
Where are the Lenwell Property Services offices?
The five Lenwell Property Services offices, by town:
- Bedford: 103 High Street, Bedford, Bedfordshire, MK40 1NE
- Dunstable: 2 West Street, Dunstable, Bedfordshire, LU6 1SX
- Luton: 8 Wellington Street, Luton, Bedfordshire, LU1 2QH
- Milton Keynes: 302 South Row, Milton Keynes, Buckinghamshire, MK9 2FR
- Northampton: 168 Wellingborough Road, Northampton, Northamptonshire, NN1 4DU
What do buyers say about Lenwell Property Services?
3 reviews from buyers, rated 4.7 out of 5 on average. For example, Samantha wrote: "I had a great experience with Lenwell. Kieron was very efficient and was able to find me a suitable flat very quickly. It wasn't just about finding a property ..."
What do landlords say about Lenwell Property Services?
36 reviews from landlords, rated 4.6 out of 5 on average. For example, Serena wrote: "We are a multi-landlord and have entrusted our Luton portfolio to Lenwells for more than a decade. Their lettings team are effective at finding suitable tenants ..."
What do tenants say about Lenwell Property Services?
49 reviews from tenants, rated 4.7 out of 5 on average. For example, Ryan wrote: "I have recently rented a property through Lenwell and have dealt with Sarah Carroll through the whole process. Sarah has been great, from the moment I called ..."
Has Lenwell Property Services won any awards?
Yes. In The Trusted Agent 2026 awards, Northampton won Platinum, Luton won Platinum and two more branches won Trusted Agent. At The Negotiator Awards 2015 the group won Gold for East of England Agency of the Year, Silver for Medium Lettings Agency of the Year (4-11 branches) and Silver for Innovator of the Year. The group and its branches have also won 5 other industry awards since 2014.
