Trusted Agent profile · Bedfordshire, Northamptonshire and Buckinghamshire
Verified
★★★★★
2,056 reviews across 5 offices and 3 platforms
Lenwell Property Services has five offices, in Luton, Northampton, Milton Keynes, Dunstable and Bedford (Bedfordshire, Northamptonshire and Buckinghamshire). Together they have 2,056 reviews on three platforms, rated 4.5 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I had a great experience with Lenwell. Kieron was very efficient and was able to find me a suitable flat very quickly. It wasn't just about finding a property ...Read all 3 from buyers
We are a multi-landlord and have entrusted our Luton portfolio to Lenwells for more than a decade. Their lettings team are effective at finding suitable tenants ...Read all 36 from landlords
I have recently rented a property through Lenwell and have dealt with Sarah Carroll through the whole process. Sarah has been great, from the moment I called ...Read all 49 from tenants
Lenwell Property Services's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleSarah has been really helpful with our move since day 1. Her and the whole team has just been amazing. It was a very smooth transfer for us. Everything is almost provided. Thank you so much again sarah and the whole team
Hi Shay, thank you so much for your positive comments about Sarah at Lenwell Letting Agents Luton! We are sure she will appreciate your kind feedback. Kind regards Customer Care Team
5/5
GoogleExcelente,friendly,been with lenwell for over 30 years.
Hello Stephen Sanders Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Care Team
5/5
GoogleRating only, no written review.
Dear, Nadia Nedosekova! Thanks for the great review! All the best, Customer Care Team
5/5
GoogleI am overly impressed with the level of professionalism Sarah handled my request. I will always recommend you to anyone that require Lettings. Honestly, this is the only Lettings agency that listened to my plight and gave me a perfect solution. Sarah well done and please keep up the good work. Thank you
Dear Kaffo Busayo, Thank you for the great review of our Lenwell Letting Agents Luton team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Care Team
5/5
GoogleRecently taken over from Lenwell. So far so good. Good line of communication. Robert has been most helpful in the last few weeks to resolve some matters. Thank you.
Hello Miss J Castello Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Care Team
5/5
GoogleRating only, no written review.
Dear, M T! Thanks for the great review! All the best, Customer Care Team
5/5
GoogleRating only, no written review.
Dear Андрей Ростаускс! Thanks for the amazing review and star rating! All the best, Customer Care Team
5/5
GoogleRating only, no written review.
Hello Alesia Caikovskaja Thank you for your review. We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Care Team
5/5
GoogleRating only, no written review.
Dear, N! Thanks for the great review! All the best, Customer Care Team
5/5
GoogleRating only, no written review.
Dear Edina Ladnova Edina Ladnova! Thanks for the amazing review and star rating! All the best, Customer Care Team
5/5
GoogleRating only, no written review.
Dear Margarita Gubanova, Thank you for taking the time to review your recent experience you have had with our team at Leaders Letting Agents Northampton. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team
5/5
GoogleTatjana is a credit to the company, easy to deal with and very professional, Highly recommended.
Dear Craig Fensome, Thanks for taking the time to leave us a review , we appreciate your feedback All the best, Customer Care Team
5/5
GoogleBrilliant service, but more specifically from Mollie who was so incredibly helpful during the check out process. A real credit to the company. Thank you!
Dear Conner, Thanks for taking the time to leave us a review about Mollie and the team at our Leaders Luton branch. we appreciate your feedback Kind regards Customer Care Team
5/5
GoogleI called and Sophie dealt with me, she was very helpful and made sure to book a veiwing at a time suitable for me, on a Saturday.
Dear, Khizer Islam, we are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
5/5
GoogleRob is a very professional estate agent with a good knowledge of the industry. Nice to talk to. Well done.
Dear, R Tarajda, we are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
5/5
GoogleAdam was really nice and he and the team helped me with everything. The process was very easy and faster! Th
Hi Alexandra, we appreciate your positive review about your recent experience with us and pleased that Adam at our Leaders Luton branch was able to be of assistance to you. Kind regards Customer Care Team
5/5
GoogleVery professional agency, it was pleasure to rent property with them, everything was on time without any issues, all of us was happy. Many thanks to Abbigail, great contact with her, always answering my email and calls about wny question. Tottaly 5/5
5/5
GoogleI have received an immediate response from the agent Abigail Price and took resolution remedies very quickly. I really thank you and happy for acting in such a short time for resolving repairs.
Dear Chiru P, Thank you for taking the time to review your recent experience you have had with our team at Lenwell Letting Agents Luton. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team
5/5
GoogleVery glad with the level of service we received. From first contact to the end, Sarah and Richard were very helpful and quick to respond to our emails. We were always kept informed throughout the process.
Dear Aamir Shah, Thanks for taking the time to leave us a review , we appreciate your feedback All the best, Customer Care Team
5/5
GoogleRobert Carter dealt with my issues quickly and professionally, best correspondence/service I've had in years!
Dear, Tyrone Shiels, we are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
5/5
GoogleRating only, no written review.
1/5
GoogleThey advertise properties for sale/rent and even after a week their houses are still on the market marked as available. After you call them, they say that the property have gone from ages ago 🙄😒. Really?! All the Estate agents takes at least a week deposit from their clients to can send their references to the landlords and to get the property out of the market (to hold it for the potential customers). Therefore, why they do not bother to TAKE it from the market? I had this issue with more than just one property (when I tried to check for the propertie's availability and got the same response: it's gone!, although still available on the market sites).
Dear Ionela Ciuca, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleRobert Carter responded on time to address my queries. I am very happy with his level of professionalism.
Dear Andrew Swanzy! Thank you for taking the time to review your recent experience with our Lenwell Letting Agents Luton branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team
1/5
GoogleRating only, no written review.
Dear Youssef Lotfy, we appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Lenwell Property Services, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Lenwell Property Services and its branches won The Negotiator Awards in one year, most recently 2015.
Negotiator Awards winners in one year, the group and its branches: 2015.
Negotiator Awards by year, 20152015 1 Gold and 2 Silver The Negotiator Awards 2015 winners
Source: The Negotiator Awards winners lists, as published, linked by year.
Lenwell Property Services and its branches won awards at the Lettings Agency of the Year Awards in two years, most recently 2015.
Lettings Agency of the Year winners in two years, the group and its branches: 2014, 2015.
Lettings Agency of the Year by year, 2014 to 20152015 2 Gold and 1 Silver Lettings Agency of the Year Awards 2015 winners
2014 2 Gold Lettings Agency of the Year Awards 2014 winners
Source: Lettings Agency of the Year Awards winners lists, as published, linked by year.
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Luton has the most, with 932 reviews rated 4.4 out of 5, followed by Northampton with 454.
The five Lenwell Property Services offices, by town:
3 reviews from buyers, rated 4.7 out of 5 on average. For example, Samantha wrote: "I had a great experience with Lenwell. Kieron was very efficient and was able to find me a suitable flat very quickly. It wasn't just about finding a property ..."
36 reviews from landlords, rated 4.6 out of 5 on average. For example, Serena wrote: "We are a multi-landlord and have entrusted our Luton portfolio to Lenwells for more than a decade. Their lettings team are effective at finding suitable tenants ..."
49 reviews from tenants, rated 4.7 out of 5 on average. For example, Ryan wrote: "I have recently rented a property through Lenwell and have dealt with Sarah Carroll through the whole process. Sarah has been great, from the moment I called ..."
Yes. In The Trusted Agent 2026 awards, Northampton won Platinum, Luton won Platinum and two more branches won Trusted Agent. At The Negotiator Awards 2015 the group won Gold for East of England Agency of the Year, Silver for Medium Lettings Agency of the Year (4-11 branches) and Silver for Innovator of the Year. The group and its branches have also won 5 other industry awards since 2014.
