Trusted Agent profile · Bedfordshire, Northamptonshire and Buckinghamshire
Verified
★★★★★
2,056 reviews across 5 offices and 3 platforms
Lenwell Property Services has five offices, in Luton, Northampton, Milton Keynes, Dunstable and Bedford (Bedfordshire, Northamptonshire and Buckinghamshire). Together they have 2,056 reviews on three platforms, rated 4.5 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I had a great experience with Lenwell. Kieron was very efficient and was able to find me a suitable flat very quickly. It wasn't just about finding a property ...Read all 3 from buyers
We are a multi-landlord and have entrusted our Luton portfolio to Lenwells for more than a decade. Their lettings team are effective at finding suitable tenants ...Read all 36 from landlords
I have recently rented a property through Lenwell and have dealt with Sarah Carroll through the whole process. Sarah has been great, from the moment I called ...Read all 49 from tenants
Lenwell Property Services's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleHaving dealt with Jolanta and her team for a few years I can say that they are all amazing and very knowledgable in what they do. I would recommend them to everyone.
Dear Kenny, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI had a very pleasant experience with this agency, everything went very fast and without any problems !! Karina Ascuka is a very nice person, she helped us with any questions we had and explained everything to us in detail !!
Dear Andreea Rox, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI had great experience. Very dedicated. Lovely staff I appreciate their perseverance. Excellent follow up. Jolanta has been very helpful.
Hi Toby Spoerer, thank you so much for your positive comments about Leaders Letting Agents Northampton!
5/5
GoogleVery efficient recruitment of new tenant - Jolanta not only had a new tenant residing in our cottage only one month after the previous tenant had departed, but also achieved it with an increased monthly rental. We are very pleased and cannot recommend highly enough A1+
We appreciate your positive review about your recent experience with us!
5/5
GoogleWe had a great experience with Victoria Ozolina! We are very happy with the service. Highly recommended!PositiveResponsiveness, Quality, Professionalism, Value
George Cornevs, we're happy you found our staff to be so supportive during your experience here at Leaders Letting Agents Northampton.
5/5
GoogleMy renting procedure was very easy, thanks to Ralph Wilkinson. Helped give me all the details I needed and answered all my questions as well as made sure the property agreement fit all my needs. He aslo showed me around the property and was very professional and lovely. I also annoyed him and went to the office for help with things in the property, he helped me with that too. Amazing service and very kind staff. Thank you :))PositiveResponsiveness, Quality, Professionalism, Value
Dear L M, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleRating only, no written review.
Dear Edina Ladnova Edina Ladnova! Thanks for the amazing review and star rating! All the best, Customer Care Team
5/5
GoogleRating only, no written review.
Dear Paul Tosin, Thank you for taking the time to review your recent experience you have had with our team at Lenwell Letting Agents Luton. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
5/5
GoogleRating only, no written review.
Dear Crystal Todd! Thanks for your feedback, our team love getting reviews through. It's fantastic to see that you have been happy with the experience you had with us. Best wishes Customer Care Team
5/5
GoogleWe have been looking for property in the Bedfordshire area for over a month, and eventually came in contact with Malik and the rest of the team, they made it simple and easy, especially during this pandemic. Malik was quick to act on our request and did everything needful in a timely manner. Also, answered our questions with patience.PositiveValue
Dear Neera Sandra Joseph, Thank you for taking the time to review your recent experience you have had with our team at Lenwell Letting Agents Luton. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team
5/5
GoogleLisa Brisland has always been our main contact for the property they let and manage for us. She's always extremely helpful and you can see she genuinely tries to find solutions to help both tenant and landlord/landlady. Lisa is always very quick to answer emails and support queries, whilst keeping us notified of any important information.PositiveResponsiveness, Professionalism, Value
Dear Annemarie Graham, Thank you for the great review of our Lenwell Letting Agents Luton team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Care Team
5/5
GoogleLenwell, Dunstable, provide a very professional and informative service. They are extremely friendly and helpful and reply to any queries extremely quickly. I have dealt with Michelle and Abigail and find them to be extremely helpful and efficient. Great service, well done.PositiveResponsiveness, Professionalism
Thank you for the kind review
5/5
GoogleI have recently moved out from a property managed by Lenwell and I am very happy with their help and support as intermediary in sorting out the deposit release from the landlord. Highly Recommended! A big thanks in particular to Mollie Davey from Lenwell Luton.PositiveResponsiveness
Hi there, thank you for taking the time to leave a review for us at Lenwell Letting Agents Luton. We're happy we could meet your expectations in the deposit process! Thank you Customer Relations Team
5/5
GoogleI have been a Lenwell tenant for many years having lived in my property for 14 years. I have always received an excellent service Holly Hayward however has been an asset to Lenwell. She is friendly, professional and gets the job in hand done super quickly! Dean the caretaker is also especially helpful his knowledge of all things maintenance is amazing. I always feel comfortable knowing Dean is on hand to fix/install anything in my home. Thank you Lenwell here's to many more years xPositiveResponsiveness, Quality, Professionalism, Value
Ahh thanks Emma that’s lovely.
5/5
GoogleThe best team! Thank you from💜PositiveResponsiveness, Quality, Professionalism, Value
Thanks for the review Raluca and the heart :-)
5/5
GoogleThe Dunstable branch and their team were very professional with dealing with the clients, highly recommend their branch and services.PositiveProfessionalism
Dear, Razwana Begum, we are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
5/5
GoogleMichelle branch manager very pleased way she handed problems very quickly and sufficiently great customer service she has great team works with her very helpful all them do job very well Dunstable branch is a credit to lenwallsPositiveQuality
Thank you so much William. It’s great to hear Michelle and the Dunstable team did a good job
5/5
GoogleWorked tirelessly to ensure my move went as smooth as can be during the pandemic. Professional and accommodating service. Hats off to Michelle and the team for making my move happen.PositiveProfessionalism
Thank you so much for the review
5/5
GoogleHanded over the keys to my Dunstable property and Michelle managed to find a tenant in a matter of days. Would highly recommend Lenwell for their professionalism and efficiency.PositiveResponsiveness
Dear Anil Kumar, Thanks for taking the time to leave us a review , we appreciate your feedback All the best, Customer Relations Team
1/5
Google1. Ioccupy, Lenwell and now leaders, they keep changing their name every year to confuse tenants. 2. After I signed the contract, they changed the price and added 100 pounds per month and gave me another contract. When I confronted them about this with the contract that I had and screenshots/links of their website instead of apologizing, they rudely said if you can’t afford it, we can find you something cheaper. 3. From first week before I even moved in, they wanted to charge me for repairs that I am not responsible for, when I confronted them and asked for the inventory list. They removed the charges and could not provide me with inventory list. 4. Appliances all over the house are broken and they refuse to fix it like dryer and washing machine, broken glass door, broken door to house, broken boiler by ignoring the calls and emails sent to them. 5. No heater or hot water for 3 weeks and last time I called I get told in an indirect way to p**s off by Jasmine. 6. During lockdown one of their agents (malik) entered the house without permission at 7pm with no PPE so he could show the property for a new customer. And then he entered by mistake without knocking on one of the resident’s room while he was sleeping thinking that he moved out, which showed complete disregard of lockdown rules and respect to the safety of the residents. 7. In case of emergency there is no number to call, for example the boiler and hot water broke down and was not fixed for over 3 weeks which made me sick leading to self-isolation and missing 10 days from work. 8. They entered my room without my permission for what they claim is ‘’essential maintenance’’ when I was away at work, and I have valuable stuff missing. 9. As a professional who deals with over 150 customers per day, I am very surprised about their lack communication skills (extremely bad manners), I thought the issue is with me or it’s a case of racism, but I found other residents complaining about the same issue, so I have blocked their number to avoid future conflicts of them being rude over the phone. 10. I managed to find another property to save my life and career, but they refused to give references by not answering phone or email. Conclusion They have very good properties in excellent locations, but their incompetence and bad manners and lack of maintenance or repairs are too bad that you should avoid dealing with them. If you decide you still want to deal with them, take a very good look at the place before paying and test every appliance and equipment before moving in and if something major is broken like a door or window don’t move in or pay before its fixed, because they don’t provide an inventory list and they will charge you for everything that is broken when you are leaving. Google reviews are misleading because they are all positive reviews if you check other websites you will find people complaining about the same things.NegativeResponsiveness, Quality, Professionalism, Value
Dear Khaled Ahmed, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are concerned by your feedback and would really like to discuss this in more depth with you to find out exactly why you feel unhappy with the service you have been given. If you are willing, please email us on customercare@lrg.co.uk with details and we will address this matter formally. Kind regards, Customer Care Team
5/5
GoogleDealing with Chloe has been a pleasure. Chloe has been very helpful and professional throughout the whole process. Very efficient, and is able to answer any question regarding the propertyPositiveProfessionalism
5/5
GoogleThe team have been great in the process of renting a flat - I have primarily discussed with Lauren who has been awesome and answered my queries professionally and clearly, no matter how silly some of them may have seemed! I am very happy with the service I have recieved and looking forward to the time in the new flat!PositiveResponsiveness, Professionalism
5/5
GoogleThanks to VictoriaPositiveQuality, Professionalism
Dear, Valentina S, we are very happy we could provide you with a positive customer experience. Kind regards Customer Relations Team
5/5
GoogleGreat company! Tatjana from Lenwell helped me to get my first rent here in Northampton, she was really helpful in her response through email each time i make an enquiry. I'm glad she was there to help thank you Tatjana 😊 and thank you Lenwell Property for this beautiful house 🏠PositiveResponsiveness, Quality, Professionalism, Value
Dear Bolaji, Thank you for the great review of our Lenwell Letting Agents Northampton team. It’s fantastic to hear that Tatjana could provide you with a great service that you were happy with. Kind regards Customer Relations Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Lenwell Property Services, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Lenwell Property Services and its branches won The Negotiator Awards in one year, most recently 2015.
Negotiator Awards winners in one year, the group and its branches: 2015.
Negotiator Awards by year, 20152015 1 Gold and 2 Silver The Negotiator Awards 2015 winners
Source: The Negotiator Awards winners lists, as published, linked by year.
Lenwell Property Services and its branches won awards at the Lettings Agency of the Year Awards in two years, most recently 2015.
Lettings Agency of the Year winners in two years, the group and its branches: 2014, 2015.
Lettings Agency of the Year by year, 2014 to 20152015 2 Gold and 1 Silver Lettings Agency of the Year Awards 2015 winners
2014 2 Gold Lettings Agency of the Year Awards 2014 winners
Source: Lettings Agency of the Year Awards winners lists, as published, linked by year.
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Luton has the most, with 932 reviews rated 4.4 out of 5, followed by Northampton with 454.
The five Lenwell Property Services offices, by town:
3 reviews from buyers, rated 4.7 out of 5 on average. For example, Samantha wrote: "I had a great experience with Lenwell. Kieron was very efficient and was able to find me a suitable flat very quickly. It wasn't just about finding a property ..."
36 reviews from landlords, rated 4.6 out of 5 on average. For example, Serena wrote: "We are a multi-landlord and have entrusted our Luton portfolio to Lenwells for more than a decade. Their lettings team are effective at finding suitable tenants ..."
49 reviews from tenants, rated 4.7 out of 5 on average. For example, Ryan wrote: "I have recently rented a property through Lenwell and have dealt with Sarah Carroll through the whole process. Sarah has been great, from the moment I called ..."
Yes. In The Trusted Agent 2026 awards, Northampton won Platinum, Luton won Platinum and two more branches won Trusted Agent. At The Negotiator Awards 2015 the group won Gold for East of England Agency of the Year, Silver for Medium Lettings Agency of the Year (4-11 branches) and Silver for Innovator of the Year. The group and its branches have also won 5 other industry awards since 2014.
