5/5
GoogleRating only, no written review.
Trusted Agent profile · Bedfordshire, Northamptonshire and Buckinghamshire
Verified
Lenwell Property Services estate agents in Luton, Northampton, Milton Keynes and 2 more
★★★★★
2,056 reviews across 5 offices and 3 platforms
Lenwell Property Services has five offices, in Luton, Northampton, Milton Keynes, Dunstable and Bedford (Bedfordshire, Northamptonshire and Buckinghamshire). Together they have 2,056 reviews on three platforms, rated 4.5 out of 5 overall.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Buyers3 reviews
I had a great experience with Lenwell. Kieron was very efficient and was able to find me a suitable flat very quickly. It wasn't just about finding a property ...Read all 3 from buyers
Landlords36 reviews
We are a multi-landlord and have entrusted our Luton portfolio to Lenwells for more than a decade. Their lettings team are effective at finding suitable tenants ...Read all 36 from landlords
Tenants49 reviews
I have recently rented a property through Lenwell and have dealt with Sarah Carroll through the whole process. Sarah has been great, from the moment I called ...Read all 49 from tenants
Our offices
Lenwell Property Services's five offices, most reviewed first. Each has its own page.
- Lenwell Property Services Luton8 Wellington Street, LU1 2QH932 reviews · 867 on Google (4.5)0 in the last 90 days
- Lenwell Property Services Northampton168 Wellingborough Road, NN1 4DU454 reviews · 441 on Google (4.8)1 in the last 90 days
- Lenwell Property Services Milton Keynes302 South Row, MK9 2FR348 reviews · 333 on Google (4.4)6 in the last 90 days
- Lenwell Property Services Dunstable2 West Street, LU6 1SX255 reviews · 233 on Google (4.4)0 in the last 90 days
- Lenwell Property Services Bedford103 High Street, MK40 1NE100 reviews · 78 on Google (3.9)0 in the last 90 days
Latest reviews from every Lenwell Property Services office
Newest first, from every platform, with the office each review is about. First names only.
Google4/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
4/5
GoogleExperience with them, especially during this pandemic was really great.
Agent replied · 30 July 2023
Thank you, we always do our best
5/5
GoogleFantastic, Most organised Team. Can't recommend them enough 👍 …
5/5
GoogleThe team are brilliant and professional. Thank you to Abbey and Lauren, you girls are stars 🌟. …
5/5
GoogleVery helpful and professional, no issues at all, recommended 👍 …
Agent replied
Dear Lee Snedker, Thanks for taking the time to leave us a review , we appreciate your feedback All the best, Customer Care Team
5/5
GoogleVery good customer service very responsive especially Tatjana Salomatina thank you for everything 🙏 …
Agent replied
Great to hear! Thank you Nicu
5/5
GoogleThank you to the ladies from the Lenwell branch in Northampton for helping me with my new home, Tatjana & Victorija you are the best!
Agent replied · 29 July 2023
Dear Holly Paulden, Thank you for taking the time to review your recent experience you have had with our team at Leaders Letting Agents Northampton. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
1/5
GoogleThe bar for letting agents is low, but honestly they're a next level of incompetence. In a year and a half, I've had two tenancy contracts, which you would expect to be bread and butter. This has been met with: * A loss of two days annual leave as they failed to get the contract done by the date given, despite threatening to pull it at an earlier date if the employer reference wasn't filled in (out of my control) * Required me to come in to sign the contract, delaying my housemates move in date. The reason: they couldn't spell "accommodation" in my email address after blaming me * Got the address wrong on contract renewal * Got the name spelling incorrect of my housemate in the contract * Got the price wrong in the renewal * Asked me to forge my old housemates signature on deposit refund * Delivered me the wrong the deposit cheque, which I then had to go and forward to my old housemate * Failed to deliver correct deposit cheque And all this while requiring constant follow-up as it doesn't get done, and an attitude that I should be thankful. Also all the five star reviews have come from accounts/users with no other reviews, so they're probably just writing them themselves. Take it as you will. Edit: There are provably no falsehoods in this review, I still have the contract with the misspelling before it was changed. Tatiana also straight up lied on the moving out report, so if you are a tenant, be sure to take a video. Fortunately I had one with the floors still wet from mopping, so the "dirty floor" set a nice precedence for the other false claims
Agent replied
Thank you for your long and comprehensive message Chris. Whilst we accept there were mistakes with your tenancy switch we need to make clear a large number of your points are untrue. Misspelt name = middle name wasn’t included, not misspelt. The largest falsehood being your claim we asked you to forge a signature. Absolutely untrue and of no benefit to us at all. You wanted the deposit back in your name only and we would not accommodate you as it should be split quite rightly with all tenants. Lastly our reviews are all legitimate. Thank you.
5/5
GoogleThe team of Matt, Lauren, Abbi and Chloe are ABSOLUTELY BRILLIANT, I cannot fault them in any way. Their Professionalism and Friendliness is second to none. Highly recommend working with this fantastic group of people.
5/5
GoogleI have been dealing with Sarah and she was really friendly and helpful. Very understanding and made the move in process very smooth :)
Agent replied
Hello Natalia Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Care Team
4/5
Googlequick reply and experienced a nice viewing's arrangement.PositiveResponsiveness, Professionalism
5/5
GoogleThank you Lauren for being so helpful to us for finding a place, your knowledge of the area and features of the flat were a big help to us. Nice one!PositiveProfessionalism
5/5
GoogleMatt has been excellent and Abi too. They have let my empty properties quickly and done well. ElspethPositiveResponsiveness, Professionalism
Agent replied · 21 June 2024
Brilliant, they are fast and friendly in the Milton Keynes office.
4/5
GoogleLenwell's agent, Abbi, was very personable, professional and supportive with my registering, application and subsequent move into a flat in Kent's Hill.PositiveProfessionalism
Agent replied · 21 June 2024
Thanks for the lovely review Tom
1/5
GoogleRented a studio room, bathroom in unusable condition,- the place I stay is poorly managed bathroom needs renovating massive delay of 10 month since I requested. I have not been able to be comfortable in my room as everything is breaking down. Still not fixed, thinking of leaving soonNegativeResponsiveness, Quality, Professionalism, Value
Agent replied · 21 June 2024
Hi Ali I believe that we dont manage your property and that it ids the landlord themselves who look after your maintenance issues? If this is not correct please email me at r.sharp@lenwell.com and I will try to assist you.
5/5
GoogleAbigail !! I just cannot thank you enough. you were always available to go through everything with me & it didnt feel like anything was too much trouble for you. You made the whole process so much easier than I have experienced before. I have no hesitation in recommending you and your company. Thanks againPositiveResponsiveness, Professionalism
Agent replied · 21 June 2024
She will be very pleased to see what you have said Robert. Thank you so much for taking the time to leave a mice review
5/5
GoogleDealing with Chloe has been a pleasure! She is very helpful and professional. Very efficient, and is able to answer any queries appropriately! Due to personal circumstances my wife and I were forced to move house in quite a hurry. Chloe handled It very smoothly. Brilliant 👍PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleFriendly, helpful and dedicated staff!
Agent replied
Dear Winter'S Heart, Thanks for taking the time to leave us a review , we appreciate your feedback All the best, Customer Care Team
5/5
GoogleAs I was moving from Liverpool to Luton, the whole process of getting the accommodation and filling out everything online wasn't easy for me. Thankfully I have come across Sarah that helped me out with everything! She was super friendly, helpful, professional and very patient! I hope you are reading this Sarah. Thank you
Agent replied
Hi Michal, thank you for taking the time to leave a review for us at Lenwell Letting Agents Luton. We're happy we could meet your expectations! Kind regards Customer Care Team
5/5
GooglePrompt, Professional and able to adapt to all needs provided. Will continue to work with them for years to come.
Agent replied
Hi there, we are very happy that our team at Leaders Dunstable could provide you with a positive customer experience. Kind regards Customer Care Team
1/5
GoogleRating only, no written review.
Agent replied · 20 June 2024
Dear Wafaa Ibrahim, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Relations Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Lenwell Property Services, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Lenwell Property Services and its branches won The Negotiator Awards in one year, most recently 2015.
Negotiator Awards winners in one year, the group and its branches: 2015.
Negotiator Awards by year, 2015
2015 1 Gold and 2 Silver The Negotiator Awards 2015 winners
- GoldThe Negotiator Awards 2015: East of England Agency of the Year
- SilverThe Negotiator Awards 2015: Medium Lettings Agency of the Year (4-11 branches)
- SilverThe Negotiator Awards 2015: Innovator of the Year
Source: The Negotiator Awards winners lists, as published, linked by year.
Lettings Agency of the Year Awards
Lenwell Property Services and its branches won awards at the Lettings Agency of the Year Awards in two years, most recently 2015.
Lettings Agency of the Year winners in two years, the group and its branches: 2014, 2015.
Lettings Agency of the Year by year, 2014 to 2015
2015 2 Gold and 1 Silver Lettings Agency of the Year Awards 2015 winners
- GoldLettings Agency of the Year Awards 2015: Best East of England Lettings Agency (Small)
- GoldLettings Agency of the Year Awards 2015: Best UK Small Lettings Agency
- SilverLettings Agency of the Year Awards 2015: Best Innovation Lettings Agency
2014 2 Gold Lettings Agency of the Year Awards 2014 winners
- GoldLettings Agency of the Year Awards 2014: Best East of England Lettings Agency (Small)
- GoldLettings Agency of the Year Awards 2014: Best Innovation Lettings Agency
Source: Lettings Agency of the Year Awards winners lists, as published, linked by year.
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Questions about Lenwell Property Services
Which Lenwell Property Services office has the most reviews?
Luton has the most, with 932 reviews rated 4.4 out of 5, followed by Northampton with 454.
Where are the Lenwell Property Services offices?
The five Lenwell Property Services offices, by town:
- Bedford: 103 High Street, Bedford, Bedfordshire, MK40 1NE
- Dunstable: 2 West Street, Dunstable, Bedfordshire, LU6 1SX
- Luton: 8 Wellington Street, Luton, Bedfordshire, LU1 2QH
- Milton Keynes: 302 South Row, Milton Keynes, Buckinghamshire, MK9 2FR
- Northampton: 168 Wellingborough Road, Northampton, Northamptonshire, NN1 4DU
What do buyers say about Lenwell Property Services?
3 reviews from buyers, rated 4.7 out of 5 on average. For example, Samantha wrote: "I had a great experience with Lenwell. Kieron was very efficient and was able to find me a suitable flat very quickly. It wasn't just about finding a property ..."
What do landlords say about Lenwell Property Services?
36 reviews from landlords, rated 4.6 out of 5 on average. For example, Serena wrote: "We are a multi-landlord and have entrusted our Luton portfolio to Lenwells for more than a decade. Their lettings team are effective at finding suitable tenants ..."
What do tenants say about Lenwell Property Services?
49 reviews from tenants, rated 4.7 out of 5 on average. For example, Ryan wrote: "I have recently rented a property through Lenwell and have dealt with Sarah Carroll through the whole process. Sarah has been great, from the moment I called ..."
Has Lenwell Property Services won any awards?
Yes. In The Trusted Agent 2026 awards, Northampton won Platinum, Luton won Platinum and two more branches won Trusted Agent. At The Negotiator Awards 2015 the group won Gold for East of England Agency of the Year, Silver for Medium Lettings Agency of the Year (4-11 branches) and Silver for Innovator of the Year. The group and its branches have also won 5 other industry awards since 2014.
