Trusted Agent profile · Bedfordshire, Northamptonshire and Buckinghamshire
Verified
★★★★★
2,056 reviews across 5 offices and 3 platforms
Lenwell Property Services has five offices, in Luton, Northampton, Milton Keynes, Dunstable and Bedford (Bedfordshire, Northamptonshire and Buckinghamshire). Together they have 2,056 reviews on three platforms, rated 4.5 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I had a great experience with Lenwell. Kieron was very efficient and was able to find me a suitable flat very quickly. It wasn't just about finding a property ...Read all 3 from buyers
We are a multi-landlord and have entrusted our Luton portfolio to Lenwells for more than a decade. Their lettings team are effective at finding suitable tenants ...Read all 36 from landlords
I have recently rented a property through Lenwell and have dealt with Sarah Carroll through the whole process. Sarah has been great, from the moment I called ...Read all 49 from tenants
Lenwell Property Services's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleVery Helpful and professional service. James was great and made sure things went smoothly throughout the process.
Dear Jatin, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleYou should check the contract before signing. If you have a medical problem or whatever and you want to leave earlier they will ask you to pay to the end of the contract without taking your notice in consideration.
Dear Daniel We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
4/5
GoogleHello, I’ve recently been dealing with Kelly in the property management department who I have found very professional and responsive to all queries made Would recommend
Dear Heywood , We are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
5/5
GoogleJames Eggleton was amazing! Such a friendly person! Happy with all the help he has given me. :)
Dear Lauren Else, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleMaintenance people are unreliable, rude and unprofessional. Dont be fooled by the good reviews as they re all fake. Polish lady in maintenance needs a slap.so rude and dismissive.
Dear Sir/Madam We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleWow! Made moving in such a breeze! Malik was professional and personal! He never made me feel uncomfortable and helped me every step of the way!
Dear Ola, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleVicky Coleman was my property manager at Lenwell. She was always very helpful and responded quickly when I needed help with something.
Dear Bianca Bickley, Thank you for taking the time to review your recent experience you have had with our team at Lenwell Letting Agents Luton. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team
5/5
GoogleI have been working with Sarah and the Luton team for a few years now and they have always been helpful and nothing is ever too much trouble. I can’t recommend them highly enough.
Hi Claire , we are glad we could help! Sarah is an excellent part of our team and will be very pleased to read your kind comments.
5/5
GoogleSarah was amazing and very professional , friendly she kept me updated and she did her best to help me out very happy with the service that was provided to me and I managed to find a great place and affordable. I would recommend
Thank you, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleDeciding on moving into your first ever property is daunting enough, luckily Sophie from leaders was brilliant, always polite and very understanding which made the whole process a lot smoother!
Dear Fatima Bano, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
Googlegreat agency was working with a lady called Sarah and she was just very patient and extremely helpfully will definitely recommend dealing with them for all buying needs
Dear James, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI have recently been dealing with Kelly henderson-williams, she is always very helpful & extremely professional. She answered all the questions I had and was very competent in doing so. ⭐️ Highly recommended ⭐️
Dear Melanie , Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
Googlehad called in and ask for information on certain things and all ‘n’ all had a great experience with an employee named Daniel. He was very informative, especially with it being over the phone, and had helped me with all the questions i had thrown at him. Amazing service and great experience.
Dear Luzu, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleSophie was of such great help! So professional and friendly and kept me updated at every step of the process. Very happy with the service that was provided and the studio was in perfect condition!
Thank you again for taking the time to let us know how we did. Sophie was very pleased to receive such a lovely review. We hope you have a great day!
5/5
GoogleMy experience was absolutely amazing. Sarah was very helpful and trustworthy from the start until the finish of my application. I really appreciate the help from all the Leader team and I would definitely recommend your services.
Dear George Mantu, Thanks for taking the time to leave us a review , we appreciate your feedback All the best, Customer Care Team
5/5
GoogleI had a good experience while getting an apartment for rent. I received great support from Ralph who intensified his effort in helping us rent our apartment of choice. He went all out for us.
Dear Olamide Olore, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleThe owner of this company Alex requested a after builders deep clean of a property at short notice. We gave him a quote which and negotiated down. He declined saying he had found another cheaper. The next morning his wife Tatiana calls my company asking for a quote for a 3 bedroom, end of tenancy clean saying it's not too dirty .I corrected her that it is a 4 bed and an after builders property and extremely filthy. She wasn't happy to be caught lying to get a cheaper quote and was extremely rude and dropped the phone on me and then decided to go to my company page review and lie about the quote given. Totally uncalled for behaviour. Nasty couple don't trust them or their business. Someone advised me they doublecrossed them in business to get where they are today ! Nasty people.
Dear Anita We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleI have been working closely with my Account Manager, Sarah, for some years and have found her to be very professional. Her experience in the industry is outstanding and her advice always of a very high standard. I am looking forward to continuing to build my portfolio.
Thank you for taking the time to write us a review Partha. Sarah is a valued member of our team and she will be so pleased to see this review from you. We look forward to continuing to support you and your growing portfolio. Have a great day.
5/5
GoogleRating only, no written review.
Dear Florin Pantiloiu! Thanks for the amazing review and star rating! All the best, Customer Care Team
5/5
GoogleRating only, no written review.
Dear Lita Ndhlovu, Thank you for taking the time to review your recent experience with our Leaders Letting Agents Northampton branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team
1/5
GoogleRating only, no written review.
Dear Virgil Firtade, we appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleRating only, no written review.
Dear Shannon Guest! Thanks for the amazing review and star rating! All the best, Customer Care Team
5/5
GoogleRating only, no written review.
Dear Aleksandrs Grigorjevs! Thanks for your feedback, our team love getting reviews through. It's fantastic to see that you have been happy with the experience you had with us. Best wishes Customer Care Team
5/5
GoogleRating only, no written review.
Dear Gabriel Ciulin -northampton Wh-, Thank you for the great review of our Leaders Letting Agents Northampton team. It's fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Care Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Lenwell Property Services, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Lenwell Property Services and its branches won The Negotiator Awards in one year, most recently 2015.
Negotiator Awards winners in one year, the group and its branches: 2015.
Negotiator Awards by year, 20152015 1 Gold and 2 Silver The Negotiator Awards 2015 winners
Source: The Negotiator Awards winners lists, as published, linked by year.
Lenwell Property Services and its branches won awards at the Lettings Agency of the Year Awards in two years, most recently 2015.
Lettings Agency of the Year winners in two years, the group and its branches: 2014, 2015.
Lettings Agency of the Year by year, 2014 to 20152015 2 Gold and 1 Silver Lettings Agency of the Year Awards 2015 winners
2014 2 Gold Lettings Agency of the Year Awards 2014 winners
Source: Lettings Agency of the Year Awards winners lists, as published, linked by year.
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Luton has the most, with 932 reviews rated 4.4 out of 5, followed by Northampton with 454.
The five Lenwell Property Services offices, by town:
3 reviews from buyers, rated 4.7 out of 5 on average. For example, Samantha wrote: "I had a great experience with Lenwell. Kieron was very efficient and was able to find me a suitable flat very quickly. It wasn't just about finding a property ..."
36 reviews from landlords, rated 4.6 out of 5 on average. For example, Serena wrote: "We are a multi-landlord and have entrusted our Luton portfolio to Lenwells for more than a decade. Their lettings team are effective at finding suitable tenants ..."
49 reviews from tenants, rated 4.7 out of 5 on average. For example, Ryan wrote: "I have recently rented a property through Lenwell and have dealt with Sarah Carroll through the whole process. Sarah has been great, from the moment I called ..."
Yes. In The Trusted Agent 2026 awards, Northampton won Platinum, Luton won Platinum and two more branches won Trusted Agent. At The Negotiator Awards 2015 the group won Gold for East of England Agency of the Year, Silver for Medium Lettings Agency of the Year (4-11 branches) and Silver for Innovator of the Year. The group and its branches have also won 5 other industry awards since 2014.
