Trusted Agent profile · Bedfordshire, Northamptonshire and Buckinghamshire
Verified
★★★★★
2,056 reviews across 5 offices and 3 platforms
Lenwell Property Services has five offices, in Luton, Northampton, Milton Keynes, Dunstable and Bedford (Bedfordshire, Northamptonshire and Buckinghamshire). Together they have 2,056 reviews on three platforms, rated 4.5 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I had a great experience with Lenwell. Kieron was very efficient and was able to find me a suitable flat very quickly. It wasn't just about finding a property ...Read all 3 from buyers
We are a multi-landlord and have entrusted our Luton portfolio to Lenwells for more than a decade. Their lettings team are effective at finding suitable tenants ...Read all 36 from landlords
I have recently rented a property through Lenwell and have dealt with Sarah Carroll through the whole process. Sarah has been great, from the moment I called ...Read all 49 from tenants
Lenwell Property Services's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleIt took me a while to find a house I liked, but with the help if Lauren we eventually found the perfect one! Lauren was really helpful and listened to everything I wanted, I can tell she worked extremely hard to find my dream home. My experience with leaders was really positive and I would definitely recommend.PositiveResponsiveness, Quality, Professionalism
1/5
GoogleRating only, no written review.
Sandra Isfan, we strive for 100% satisfaction, and we regret to find out that this was not the case. We would like to have a better understanding about your experience. Please reach out to us at 01604 620330 at your earliest convenience and we will do our best to resolve this with you.
5/5
GoogleKarina AscukaPositiveResponsiveness, Quality, Professionalism
Dear Elvis, Customer care is important to us so we really appreciate you taking the time for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleThanks to Viktorija for help.PositiveProfessionalism
Sorin Ghergheluca, we are glad we could help!
5/5
GoogleThank to Victoria for proffesional and heplful experience.PositiveResponsiveness, Quality, Professionalism
Clashof Clans, we really appreciate your feedback!
5/5
GoogleVery good agency. Thank you to Victoria for help.PositiveQuality
Hi Marcel Galusca, we are very happy to have provided you with such a positive experience!
5/5
GoogleThank you for your amazing and professional service!Highly recommended xPositiveResponsiveness, Quality, Professionalism
Dear Anita, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleBig thanks, to Karina who has guided us through our lettings journey.PositiveResponsiveness, Quality, Professionalism, Value
Dear Andrejs, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleMany thanks to the leaders and especially to Karina Ascuka for her help!PositiveResponsiveness, Quality, Professionalism, Value
Dear Mirela, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleThanks to Karina for a great service and communication through moving process!PositiveResponsiveness, Professionalism
Dear Eriksson, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleThanks to Karina for a prompt and fantastic service. Would certainly recommend!PositiveQuality, Professionalism
Dear Tatjana Ascuka, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleKarina was lovely and very willing to answer all my questions. Great customer service all in all.PositiveResponsiveness, Quality, Professionalism
Dear Ambra, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI must thank Karina for her professionalism and friendly approach, me and my wife are ever so great full!PositiveResponsiveness, Professionalism
Dear Anatolie, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleKarina was amazing and incredibly helpful couldn’t do enough for me along with making sure the move wasn’t stressful for me. If I ever want to move again I know who I will be asking for.PositiveProfessionalism
Dear Joe, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleGreat customer service, Karina was lovely and very promptly answered any questions and queries and the viewing was booked on the same day. Would highly recommendPositiveProfessionalism
Dear Natalia Sybilska, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI was really happy that I choose them. Jolanta is really helpful, flexible and supportive. Excellent customer service. I highly recommend using them.PositiveResponsiveness, Professionalism
Hi Simon Fodor, thank you so much for your positive comments about Leaders Letting Agents Northampton!
5/5
GoogleThe two ladies Jolanta and Lillian provided excellent service. They were very responsive and sweet to us. Keep it up.PositiveResponsiveness, Quality, Professionalism, Value
Dear Ajmal Ek, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GooglePicking keys for our new house was peaceful and warm , Jolanta Stonkute is amazing person,friendly and shows a lot of affection, wonderful lady. Thanks Ed.PositiveQuality, Professionalism
Dear Edvinas, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleKarina was amazing and helped us every step of the way! She was so helpful and very quick when we needed help with something:) Made this experience calm and comfortable, such a lovely ladyPositiveProfessionalism
Dear Ashleigh Broadbent, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI had a very good experience with Karina. I was interested in a specific accommodation and she was very quick and efficient with her communication. On the day of the viewing I had all my questions answered and her professional opinion was very helpful. Would definitely recommend.PositiveResponsiveness, Professionalism
Dear Yoana Slavova, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleMolly was great, helpful and nice.
Dear Marina, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleHorrible experience! Stay away from them! They are not helpful at all during tenancy!
Dear Maya We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleThe team at leaders were all very friendly and accommodating. In particular Lauren was very helpful in resolving any hiccups that occurred, answering any questions or queries.
Dear Chyna, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleWorst experience we ever had with an agency! No help during our tenancy (my husband had to repair everything, the house was stinking of dog pee so we couldn't move straight away, carpets had to be cleaned 3 times and we painted the whole house ourselves, everything that broke during the tenancy it took weeks until they arranged for someone to come and mostly we ended up repairing ourselves, etc), but they hold on to our deposit until we agreed to pay £150 so we can get the rest of our money. They are extortionists, we made a formal complaint that was answered after several chases and we got nowhere to recover the money they illegally held. All we can do is let other tenants know they are an agency to avoid!
Dear Mary We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Lenwell Property Services, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Lenwell Property Services and its branches won The Negotiator Awards in one year, most recently 2015.
Negotiator Awards winners in one year, the group and its branches: 2015.
Negotiator Awards by year, 20152015 1 Gold and 2 Silver The Negotiator Awards 2015 winners
Source: The Negotiator Awards winners lists, as published, linked by year.
Lenwell Property Services and its branches won awards at the Lettings Agency of the Year Awards in two years, most recently 2015.
Lettings Agency of the Year winners in two years, the group and its branches: 2014, 2015.
Lettings Agency of the Year by year, 2014 to 20152015 2 Gold and 1 Silver Lettings Agency of the Year Awards 2015 winners
2014 2 Gold Lettings Agency of the Year Awards 2014 winners
Source: Lettings Agency of the Year Awards winners lists, as published, linked by year.
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Luton has the most, with 932 reviews rated 4.4 out of 5, followed by Northampton with 454.
The five Lenwell Property Services offices, by town:
3 reviews from buyers, rated 4.7 out of 5 on average. For example, Samantha wrote: "I had a great experience with Lenwell. Kieron was very efficient and was able to find me a suitable flat very quickly. It wasn't just about finding a property ..."
36 reviews from landlords, rated 4.6 out of 5 on average. For example, Serena wrote: "We are a multi-landlord and have entrusted our Luton portfolio to Lenwells for more than a decade. Their lettings team are effective at finding suitable tenants ..."
49 reviews from tenants, rated 4.7 out of 5 on average. For example, Ryan wrote: "I have recently rented a property through Lenwell and have dealt with Sarah Carroll through the whole process. Sarah has been great, from the moment I called ..."
Yes. In The Trusted Agent 2026 awards, Northampton won Platinum, Luton won Platinum and two more branches won Trusted Agent. At The Negotiator Awards 2015 the group won Gold for East of England Agency of the Year, Silver for Medium Lettings Agency of the Year (4-11 branches) and Silver for Innovator of the Year. The group and its branches have also won 5 other industry awards since 2014.
