Trusted Agent profile · Bedfordshire, Northamptonshire and Buckinghamshire
Verified
★★★★★
2,056 reviews across 5 offices and 3 platforms
Lenwell Property Services has five offices, in Luton, Northampton, Milton Keynes, Dunstable and Bedford (Bedfordshire, Northamptonshire and Buckinghamshire). Together they have 2,056 reviews on three platforms, rated 4.5 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I had a great experience with Lenwell. Kieron was very efficient and was able to find me a suitable flat very quickly. It wasn't just about finding a property ...Read all 3 from buyers
We are a multi-landlord and have entrusted our Luton portfolio to Lenwells for more than a decade. Their lettings team are effective at finding suitable tenants ...Read all 36 from landlords
I have recently rented a property through Lenwell and have dealt with Sarah Carroll through the whole process. Sarah has been great, from the moment I called ...Read all 49 from tenants
Lenwell Property Services's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleJolanta was so helpful and is an amazing person. Thank you for all your help in letting my property . I trust it is now in very good hands !PositiveQuality
Dear Adriana Cuzuban, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleThanks to Jolanta and Lillian whole process from first viewing to receiving the keys of our new apartment was super quick and easy. Very professional. Definitely recommend.PositiveQuality, Professionalism
Dear Kavo Wo, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleRating only, no written review.
Dear, Bledar Tota! Thanks for the great review! All the best, Customer Care Team
5/5
GoogleAbove and beyond.Great profesionalism,"there to care",amazing service.....Thank you.....especialy Dunstable office.Many thanks to Lauren and management.Thank you
Dear Paul, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleGreat service! Everything was smooth and stress free thanks to Lauren. Would highly recommend
Dear Jamie, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleLauren was fantastic from start to finish. We have just moved into our first place and the process was seamless! We really appreciate your help and would recommend your services to everyone! Thank you.
Dear Daniel Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleExcellent, professional service. Malik was very helpful and efficient in sorting out our move
Dear Diana, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleVery professional in her dealing. I will recommend her to anyone seeking house rent or any property business
Dear Hafeez, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleMalik was an absolute star. Sorted all the problems I had and was always available to answer any questions promptly.
Dear Valter, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI Spoke to someone called amylee over the phone and she was very pleasant to talk to and very helpful would highly recommend 10/10 service
Dear Mohamed, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleThanks god a good agent finally i though. Was a bit perplexed at first as of prices ricing up and service going down. However was met by a lad called.bilal, thats the name of kebab shop in bury park lol i though He wasnt much helpfull from my first call up Was he passionate about his job ? Experience was clearly visible Thanks Leader lad
Dear Igor Boikovs, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
1/5
GoogleBeware of PM James J. The most Unreliable person, took him 6 months to send a guy to my property, doesn’t give a dam that they rented a devastated property, I had to fix everything on my own, haven’t seen this young lad even once, for sure that’s good, but he is getting paid for doing 🦆 all. He has guts to tell you what to do, regardless of how much hard work you had to put into the property so it’s liveable. On the weekend his maintenance guys dropped a fencing into my newly done garden, because James didn’t know it was done already, poor communication between him and me, glad my landlord responds swiftly, however if James is your PRopery manager, keep all yours records as I do and all the emails, you may need them later.
Dear Oskar Czarnecki, we appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleAmazingly our first property in the UK was through leaders and all their staff has been doing great with us, the experience worth sharing. Recently transferred to Eva who's our property manager, she's great, no judgemental attitude, replied to our complaints as a matter of urgency. I love you Eva and leaders property Luton branch
Dear Aminu, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleAmazing
Dear Kacper, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
4/5
GoogleExtremely helpful and friendly staff especially Kristian,Lillian who helped me in clarifying every doubts with their quick response.Highly recommended!!!!
Dear Jeshma, We are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
5/5
GoogleHad a great time talking to kristian, thank you for your help and patience. Overall great company.
Dear Akem Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI have worked within estate agency for over 5 years and I must admit the level of service from Lillian and her team was outstanding. Arranged the viewing quickly and great advice in securing the property. From their it was smooth sailing with the references and contracts. The northampton team are so professional and warm, really felt like they wanted to help and I can't thank them enough for helping our family secure this gorgeous property.
Dear James, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI was very pleased with the outstanding customer care shown by Jolanta and Lillian. Moving from Leeds to Northampton was not easy at all. Lilllian was supportive throughout the whole process and always provided the right information.
Luis Erven, we are so happy to read such a great review about Leaders Letting Agents Northampton!
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
3/5
GoogleOkay
Dear Sam Thank you again for taking the time to let us know how we did. Kind regards Customer Care Team
5/5
GoogleFantastic team! Thanks Matt for all of your help!
5/5
GoogleThe best experience, very helpful team, especially Chloe! Thank you.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Lenwell Property Services, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Lenwell Property Services and its branches won The Negotiator Awards in one year, most recently 2015.
Negotiator Awards winners in one year, the group and its branches: 2015.
Negotiator Awards by year, 20152015 1 Gold and 2 Silver The Negotiator Awards 2015 winners
Source: The Negotiator Awards winners lists, as published, linked by year.
Lenwell Property Services and its branches won awards at the Lettings Agency of the Year Awards in two years, most recently 2015.
Lettings Agency of the Year winners in two years, the group and its branches: 2014, 2015.
Lettings Agency of the Year by year, 2014 to 20152015 2 Gold and 1 Silver Lettings Agency of the Year Awards 2015 winners
2014 2 Gold Lettings Agency of the Year Awards 2014 winners
Source: Lettings Agency of the Year Awards winners lists, as published, linked by year.
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Luton has the most, with 932 reviews rated 4.4 out of 5, followed by Northampton with 454.
The five Lenwell Property Services offices, by town:
3 reviews from buyers, rated 4.7 out of 5 on average. For example, Samantha wrote: "I had a great experience with Lenwell. Kieron was very efficient and was able to find me a suitable flat very quickly. It wasn't just about finding a property ..."
36 reviews from landlords, rated 4.6 out of 5 on average. For example, Serena wrote: "We are a multi-landlord and have entrusted our Luton portfolio to Lenwells for more than a decade. Their lettings team are effective at finding suitable tenants ..."
49 reviews from tenants, rated 4.7 out of 5 on average. For example, Ryan wrote: "I have recently rented a property through Lenwell and have dealt with Sarah Carroll through the whole process. Sarah has been great, from the moment I called ..."
Yes. In The Trusted Agent 2026 awards, Northampton won Platinum, Luton won Platinum and two more branches won Trusted Agent. At The Negotiator Awards 2015 the group won Gold for East of England Agency of the Year, Silver for Medium Lettings Agency of the Year (4-11 branches) and Silver for Innovator of the Year. The group and its branches have also won 5 other industry awards since 2014.
