Trusted Agent profile · Bedfordshire, Northamptonshire and Buckinghamshire
Verified
★★★★★
2,056 reviews across 5 offices and 3 platforms
Lenwell Property Services has five offices, in Luton, Northampton, Milton Keynes, Dunstable and Bedford (Bedfordshire, Northamptonshire and Buckinghamshire). Together they have 2,056 reviews on three platforms, rated 4.5 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I had a great experience with Lenwell. Kieron was very efficient and was able to find me a suitable flat very quickly. It wasn't just about finding a property ...Read all 3 from buyers
We are a multi-landlord and have entrusted our Luton portfolio to Lenwells for more than a decade. Their lettings team are effective at finding suitable tenants ...Read all 36 from landlords
I have recently rented a property through Lenwell and have dealt with Sarah Carroll through the whole process. Sarah has been great, from the moment I called ...Read all 49 from tenants
Lenwell Property Services's five offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Googlevery happy with the service and abul was very welcoming and helpful
Dear Naima Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleMalik is the guy you want to deal with, He always does his outmost to support you
Dear Mario Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleWorst service, very unprofessional. Abdul Hassan is a worst person in this leaders. He does nothing sitting ideal and eating in front of his clients. What ever we ask he says he system is not working past 10 days.
Dear Karthik Kondala, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleThank you so much Morgan Cummins for your amazing assistance in my first house moving, so quick to respond and made me understand everything. Really appreciated your help.
Dear Alisha Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleMALIK was Supportive throughout the whole application process, patient, understanding and very willing to support in every possible way to make a successful letting application. I am very happy and satisfied with your services. Thank you MALIK
Dear Ejenam Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleMalik Miah has been amazing in facilitating my move to my new home. He ensured that the decor was completed to a good standard before I moved in, as he was aware that I was moving from a HMO which didn’t have the most favourable conditions. Thank you for your assistance and exceptional customer service.
Dear Melissa Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleMALIK was Supportive throughout the whole application process, patient, understanding and very willing to support in every possible way to make a successful letting application. I am very delighted and pleased with your services. YOU'RE SECOND TO NONE..
Dear Emmanuel Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleThe team helped me find and move into my property with ease and professionalism. Abul my advisor was on the ball and was very courteous every time I called, I would definitely recommend the agency to anyone
Dear Yaadie Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleRating only, no written review.
Dear Iulian Serban, we appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleExcelent! They are amazing! Angel was really nice and helped me with everything I needed. I recommend leaders! Excelent service
Dear Maysa Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleHighly recommend this company - Very professional group of people - Everything was flawless - really enjoyed the experience. Angel was fantastic, I think she went above and beyond to ensure everything was done on time to facilitate the move and I was / will always be most grateful.
Dear Ian, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleRating only, no written review.
Dear Gulshan Firdous! Thanks for the amazing review and star rating! All the best, Customer Care Team
5/5
GoogleExcellent dealings. Eventhough I was a little late for payment, co-operated with me all the way
Dear Nikhil Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleVery neat and comfortable accommodation for students in Luton. The agents are so responsive and helpful.
Good Afternoon Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleI have stayed in Redbrick house for the past 6 months and the contract states that within the last month of my lease, I would need to give notice on whether I’ll be renewing or withdrawing from the contract. I gave notice to withdraw many weeks before the notice period and changed my mind a few days later, within the notice period. I spoke to their very rude and unprofessional staff member (Lauren) and she started raising her voice at me stating that it is at the managers discretion, whether or not they want t to accept my new decision to renew my contract. I asked to speak to her manager and she began to debate with me money that are allegedly in arrears when in actual fact she’s was being sarcastic and very very condescending. Someone from management should ring me as soon as possible.
Dear Moji Lawal, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
1/5
GoogleIt has been over 2 months now that I have been waiting for my deposit. Over 15 emails, a disupute case raised on TDS and still haven't heard anything... Do not risk your money with them!
Dear Kamran Esmaeili, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you. Many thanks, Customer Care Team
5/5
GoogleGood leasing office. Definitely a professional and well-operating company. Bilal was a good person to communicate with.
Dear Qianbo Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleDO NOT WANT TO GIVE THEM ONE STAR! Extremely rude and unprofessional agent. I have guarantor for someone but the agent is very aggressive, not willing to listen and want me sign a form which he said will take 2 minutes. Looked at the form and it was 6 pages document which I was not prepared to sign over the phone via email in 2 minutes , without reading and filling it. I was trying to explain him that I will do in break as i was at work but just was could not listen and in the end it was too much . In the end I had to cut the phone and blocked him as he was keep calling back. I do not know who they deal with tenants. Do not us them
Dear Ashwinder Singh, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
1/5
GoogleThe poorest property management services I have ever come across!!! Their out of hours emergency contact details at Luton are not working. This has been reported, yet no change! The fire alarm to the building went off last Thursday which has been reported over the phone, through their online system and in person, yet the alarm has not been reset. Several tenants raised complaints but still no action has been taken by the agency. The property is poorly managed, the building has damp issues and several leak stains overall, the communal kitchen is dirty most of the times and the entire building has sewage smell. I cannot recommend this agency at all, not for landlords, nor tenants!
Dear Anita We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleThank you to Lillian and the Team for their help and efforts, I’ve now moved in and I couldn’t have done it without their help
Bhojareddy Cr, we're glad you had such a wonderful experience with us!
5/5
GoogleGreat contact and knowledge from Lillian, always chasing their referencing company and available- would use again
Dear Ben Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
2/5
GoogleRating only, no written review.
Dear Ojas Chopra, we appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleHave always been brilliant with me. They’ve worked well with me through times of poor mental health and otherwise. Good people. Particularly Kerry in Mk office (I think)
Dear Lizzie Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleAmazing work, they help me in an amazing way, quickly doing their job and always there to help when needed.PositiveResponsiveness, Quality, Professionalism, Value
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Lenwell Property Services, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Lenwell Property Services and its branches won The Negotiator Awards in one year, most recently 2015.
Negotiator Awards winners in one year, the group and its branches: 2015.
Negotiator Awards by year, 20152015 1 Gold and 2 Silver The Negotiator Awards 2015 winners
Source: The Negotiator Awards winners lists, as published, linked by year.
Lenwell Property Services and its branches won awards at the Lettings Agency of the Year Awards in two years, most recently 2015.
Lettings Agency of the Year winners in two years, the group and its branches: 2014, 2015.
Lettings Agency of the Year by year, 2014 to 20152015 2 Gold and 1 Silver Lettings Agency of the Year Awards 2015 winners
2014 2 Gold Lettings Agency of the Year Awards 2014 winners
Source: Lettings Agency of the Year Awards winners lists, as published, linked by year.
Tell us what you need and up to 3 trusted local agents will be in touch.
Luton has the most, with 932 reviews rated 4.4 out of 5, followed by Northampton with 454.
The five Lenwell Property Services offices, by town:
3 reviews from buyers, rated 4.7 out of 5 on average. For example, Samantha wrote: "I had a great experience with Lenwell. Kieron was very efficient and was able to find me a suitable flat very quickly. It wasn't just about finding a property ..."
36 reviews from landlords, rated 4.6 out of 5 on average. For example, Serena wrote: "We are a multi-landlord and have entrusted our Luton portfolio to Lenwells for more than a decade. Their lettings team are effective at finding suitable tenants ..."
49 reviews from tenants, rated 4.7 out of 5 on average. For example, Ryan wrote: "I have recently rented a property through Lenwell and have dealt with Sarah Carroll through the whole process. Sarah has been great, from the moment I called ..."
Yes. In The Trusted Agent 2026 awards, Northampton won Platinum, Luton won Platinum and two more branches won Trusted Agent. At The Negotiator Awards 2015 the group won Gold for East of England Agency of the Year, Silver for Medium Lettings Agency of the Year (4-11 branches) and Silver for Innovator of the Year. The group and its branches have also won 5 other industry awards since 2014.
