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Lenwell Property Services estate agents in Luton, Northampton, Milton Keynes and 2 more

4.5

★★★★★ Excellent

2,056 reviews across 5 offices and 3 platforms

www.lenwell.com/contact-us/luton

Lenwell Property Services has five offices, in Luton, Northampton, Milton Keynes, Dunstable and Bedford (Bedfordshire, Northamptonshire and Buckinghamshire). Together they have 2,056 reviews on three platforms, rated 4.5 out of 5 overall.

Google logo

4.5 / 5

1,951

Reviews on Google

All 5 offices

Facebook logo

1.5 / 5

8

Reviews on Facebook

Business-wide

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Buyers3 reviews

4.7 / 5 I had a great experience with Lenwell. Kieron was very efficient and was able to find me a suitable flat very quickly. It wasn't just about finding a property ...Samantha, 8 November 2015Read all 3 from buyers

Landlords36 reviews

4.6 / 5 We are a multi-landlord and have entrusted our Luton portfolio to Lenwells for more than a decade. Their lettings team are effective at finding suitable tenants ...Serena, 6 November 2015Read all 36 from landlords

Tenants49 reviews

4.7 / 5 I have recently rented a property through Lenwell and have dealt with Sarah Carroll through the whole process. Sarah has been great, from the moment I called ...Ryan, 17 August 2016Read all 49 from tenants

Our offices

Lenwell Property Services's five offices, most reviewed first. Each has its own page.

Latest reviews from every Lenwell Property Services office

Newest first, from every platform, with the office each review is about. First names only.

1/5

Google

FALSE ADVERTISING continuously from this agency which is mis- leading both tenants and landlords. Fake TO LET boards being put up outside various properties. When you enquire about the properties with the agency they state they are no longer available but they were never advertised on their website or rightmove in the first place. I have raised this with them directly, but they have failed to take my point on board and continue to put up fake boards, not only on properties but on random lampposts and road signs. ADDITIONAL COMMENT AFTER RESPONSE FROM AGENT - It's a shame to see that my review and point has not been taken seriously with no explanation provided for the false advertising or confirmation that this will stop. Instead you have sent a generic response which is a kop out. Poor performance all round from your company.

Wilson · 11 February 2023 · Lenwell Property Services Dunstable

Agent replied

Dear Wilson Tompkins, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team

1/5

Google

Rating only, no written review.

Hana · 11 February 2023 · Lenwell Property Services Luton

Agent replied

Hi Hana , we are so happy to read such a great review about Leaders Letting Agents Luton! I will tell Sophie well done, we hope you enjoy your new home.

1/5

Google

Rating only, no written review.

MMR · 11 February 2023 · Lenwell Property Services Luton

Agent replied

Dear Mmr A, we appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team

5/5

Google

Rating only, no written review.

Kevin · 11 February 2023 · Lenwell Property Services Luton

Agent replied

Dear Kevin Nike, Thank you for taking the time to review your recent experience you have had with our team at Leaders Letting Agents Luton. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team

5/5

Google

Rating only, no written review.

Dr · 11 February 2023 · Lenwell Property Services Luton

Agent replied

Hello Dr, Michael Addison Thank you for your review. We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Care Team

5/5

Google

Rating only, no written review.

Denisa · 11 February 2023 · Lenwell Property Services Luton

Agent replied

Dear, Denisa Buboi! Thanks for the great review! All the best, Customer Care Team

5/5

Google

Rating only, no written review.

Stephy · 11 February 2023 · Lenwell Property Services Luton

Agent replied

Dear Stephy Justus, Thank you for taking the time to review your recent experience with our Lenwell Letting Agents Luton branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team

5/5

Google

Malik Miah

Doggy · 11 February 2023 · Lenwell Property Services Luton

Agent replied

Good afternoon Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Vicky Coleman (Property Manager) has really helped with the renewal of my tenancy! Any issues I had was easily discussed with Vicky and sorted out very quickly!

Kearne · 11 February 2023 · Lenwell Property Services Luton

Agent replied

Dear Kearne , Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

4/5

Google

So far so good

Madhurita · 11 February 2023 · Lenwell Property Services Luton

Agent replied

Dear Madhurita, We are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team

5/5

Google

Excellent Services by Malik. Recommend to Everyone. Mali

Printec · 11 February 2023 · Lenwell Property Services Luton

Agent replied

Good afternoon Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

I was looking for a flat to rent for a long time. I found an advert with detailed information and liked it. I called the estate agent and spoke with Bilal Raqeeb. He is truly smart and sorted everything in 10 minutes. I am very impressed.

Golam · 11 February 2023 · Lenwell Property Services Luton

Agent replied

Dear Golam Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

They were very helpful

Macosty · 11 February 2023 · Lenwell Property Services Luton

Agent replied

Good afternoon Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Constant efficiency in getting problems taken care of

Agatha · 11 February 2023 · Lenwell Property Services Luton

Agent replied

Dear Agatha Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Dan sorted my maintenance issues really quickly! Thanks so much

Rebecca · 11 February 2023 · Lenwell Property Services Luton

Agent replied

Dear Rebecca Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Morgan was very helpful and quickly arranged everything that was needed. thank you very much

Marcell · 11 February 2023 · Lenwell Property Services Luton

Agent replied

Dear Marcell Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Always prompt and helpful. Good communication with any trades that need to attend our home.

Geoff · 11 February 2023 · Lenwell Property Services Luton

Agent replied

Dear Geoff Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

I've had my fair share of back and forths with asset teams in the past, however speaking with Emily today seriously helped me get the information I needed.

Spinny · 11 February 2023 · Lenwell Property Services Luton

Agent replied

Good afternoon Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Bilal was really helpful in helping me find a place to move in short notice. Definitely took a lot of the stress of me!

Roxanne · 11 February 2023 · Lenwell Property Services Luton

Agent replied

Dear Roxanne Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Very accommodating company, makes work simple and smoothly for you to get your room. Was honest by Bilal Raqeeb

Kollah · 11 February 2023 · Lenwell Property Services Luton

Agent replied

Dear Kollah Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

This is a review for malik miah of leaders i found him to be incredibly helpful and always on hand when i needed help i recently rented a property and the experiance went very smoothly with maliks expertise would highly recommend thank you malik from l richmond

Lisa · 11 February 2023 · Lenwell Property Services Luton

Agent replied

Dear Lisa Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Good property. Mr. Malik Miah was super helpful and because of him, it was so easy to shift and he explained everything at the start of the contract so that we do not face any trouble in future. Good experience with him. Highly recommended 😊😊

Rishi · 11 February 2023 · Lenwell Property Services Luton

Agent replied

Dear Rishi Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Very helpful estate agents and stayed in regular contact - made the whole process very easy for me. Dealt mainly with Bilal who was professional and polite

S · 11 February 2023 · Lenwell Property Services Luton

Agent replied

Good afternoon Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Bilal Raqeeb was amazing! Helped me get to my new home smoothly and swiftly! Really good agent in helping find a property. Would definitely recommend Bilal and leaders to anyone looking for a property. Amazing customer service and provided every detail effectively! Thank you so so much Bilal!

Akanbi · 11 February 2023 · Lenwell Property Services Luton

Agent replied

Dear Akanbi Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Lenwell Property Services, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Lenwell Property Services and its branches won The Negotiator Awards in one year, most recently 2015.

Negotiator Awards winners in one year, the group and its branches: 2015.

Negotiator Awards by year, 2015

Source: The Negotiator Awards winners lists, as published, linked by year.

Lettings Agency of the Year Awards

Lenwell Property Services and its branches won awards at the Lettings Agency of the Year Awards in two years, most recently 2015.

Lettings Agency of the Year winners in two years, the group and its branches: 2014, 2015.

Lettings Agency of the Year by year, 2014 to 2015

Source: Lettings Agency of the Year Awards winners lists, as published, linked by year.

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Questions about Lenwell Property Services

Which Lenwell Property Services office has the most reviews?

Luton has the most, with 932 reviews rated 4.4 out of 5, followed by Northampton with 454.

Where are the Lenwell Property Services offices?

The five Lenwell Property Services offices, by town:

  • Bedford: 103 High Street, Bedford, Bedfordshire, MK40 1NE
  • Dunstable: 2 West Street, Dunstable, Bedfordshire, LU6 1SX
  • Luton: 8 Wellington Street, Luton, Bedfordshire, LU1 2QH
  • Milton Keynes: 302 South Row, Milton Keynes, Buckinghamshire, MK9 2FR
  • Northampton: 168 Wellingborough Road, Northampton, Northamptonshire, NN1 4DU
What do buyers say about Lenwell Property Services?

3 reviews from buyers, rated 4.7 out of 5 on average. For example, Samantha wrote: "I had a great experience with Lenwell. Kieron was very efficient and was able to find me a suitable flat very quickly. It wasn't just about finding a property ..."

What do landlords say about Lenwell Property Services?

36 reviews from landlords, rated 4.6 out of 5 on average. For example, Serena wrote: "We are a multi-landlord and have entrusted our Luton portfolio to Lenwells for more than a decade. Their lettings team are effective at finding suitable tenants ..."

What do tenants say about Lenwell Property Services?

49 reviews from tenants, rated 4.7 out of 5 on average. For example, Ryan wrote: "I have recently rented a property through Lenwell and have dealt with Sarah Carroll through the whole process. Sarah has been great, from the moment I called ..."

Has Lenwell Property Services won any awards?

Yes. In The Trusted Agent 2026 awards, Northampton won Platinum, Luton won Platinum and two more branches won Trusted Agent. At The Negotiator Awards 2015 the group won Gold for East of England Agency of the Year, Silver for Medium Lettings Agency of the Year (4-11 branches) and Silver for Innovator of the Year. The group and its branches have also won 5 other industry awards since 2014.

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