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Lenwell Property Services estate agents in Luton, Northampton, Milton Keynes and 2 more

4.5

★★★★★ Excellent

2,056 reviews across 5 offices and 3 platforms

www.lenwell.com/contact-us/luton

Lenwell Property Services has five offices, in Luton, Northampton, Milton Keynes, Dunstable and Bedford (Bedfordshire, Northamptonshire and Buckinghamshire). Together they have 2,056 reviews on three platforms, rated 4.5 out of 5 overall.

Google logo

4.5 / 5

1,951

Reviews on Google

All 5 offices

Facebook logo

1.5 / 5

8

Reviews on Facebook

Business-wide

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Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Buyers3 reviews

4.7 / 5 I had a great experience with Lenwell. Kieron was very efficient and was able to find me a suitable flat very quickly. It wasn't just about finding a property ...Samantha, 8 November 2015Read all 3 from buyers

Landlords36 reviews

4.6 / 5 We are a multi-landlord and have entrusted our Luton portfolio to Lenwells for more than a decade. Their lettings team are effective at finding suitable tenants ...Serena, 6 November 2015Read all 36 from landlords

Tenants49 reviews

4.7 / 5 I have recently rented a property through Lenwell and have dealt with Sarah Carroll through the whole process. Sarah has been great, from the moment I called ...Ryan, 17 August 2016Read all 49 from tenants

Our offices

Lenwell Property Services's five offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Lenwell Property Services, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Lenwell Property Services and its branches won The Negotiator Awards in one year, most recently 2015.

Negotiator Awards winners in one year, the group and its branches: 2015.

Negotiator Awards by year, 2015

Source: The Negotiator Awards winners lists, as published, linked by year.

Lettings Agency of the Year Awards

Lenwell Property Services and its branches won awards at the Lettings Agency of the Year Awards in two years, most recently 2015.

Lettings Agency of the Year winners in two years, the group and its branches: 2015, 2014.

Lettings Agency of the Year by year, 2015 to 2014

Source: Lettings Agency of the Year Awards winners lists, as published, linked by year.

Latest reviews from every Lenwell Property Services office

Newest first, from every platform, with the office each review is about. First names only.

1/5

Google

Fake reviews,all been scammed that will be drawn to 500£ prize for review. No repairs will be done and your rent will go up

Aronas · 6 March 2023 · Lenwell Property Services Northampton

Agent replied

Dear Aronas Armonas, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team

1/5

Google

Avoid this letting agent all fake reviews for chance to get 500£ will be ignored and rent will increase mine went up by nearly 100£ for asking to do repairs the following day

Diamond · 6 March 2023 · Lenwell Property Services Northampton

Agent replied

Hello Dimond Finds, we are not sure if this review was meant for Leaders Northampton Lettings team, however, we can reassure you that there are no competitions going and that all reviews are legit. If you have any questions or concerns, please feel free to contact team on 01604 620 330

1/5

Google

All 5 stars they got for fake prize drawn. No repairs be done when you ask and your rent will go up .renting from them for 3 years so know very well

Greta · 6 March 2023 · Lenwell Property Services Northampton

Agent replied

Hello Greta Ar, we are not sure if this review was meant for Leaders Northampton Lettings team, however, we can reassure you that there are no competitions going and that all reviews are legit. If you have any questions or concerns, please feel free to contact team on 01604 620 330

2/5

Google

Road closed

Bridget · 2 March 2023 · Lenwell Property Services Milton Keynes

Agent replied · 30 July 2023

Bridget Asareboadu, we regret to hear that your experience with us was not a more positive one.

5/5

Google

I cannot explain how grateful I am to have met chloe. She is so swift with response and makes every stage of the process seamless. Chloe has helped me get my new home and I really appreciate her. Thank you Chloe!

Sommie · 2 March 2023 · Lenwell Property Services Milton Keynes

Agent replied · 30 July 2023

Dear Sommie Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Daniel dealt with my maintenance problems quickly

Sheree · 27 February 2023 · Lenwell Property Services Luton

Agent replied

Good afternoon Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Spoke to Daniel on the phone 10/10 customer service

Korina · 27 February 2023 · Lenwell Property Services Luton

Agent replied

Dear Korina Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Spoke with Emily on the phone, she was very helpful and assisted me with my questions

Aaron · 27 February 2023 · Lenwell Property Services Luton

Agent replied

Dear Aaron Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Bilal Raqeeb was really helpful and prompt in helping me with any queries about the property.

Anna · 27 February 2023 · Lenwell Property Services Luton

Agent replied

Dear Anna Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Rating only, no written review.

Joe · 20 February 2023 · Lenwell Property Services Dunstable

Agent replied

Dear Joe Samuel, Thank you for the great review of our Leaders Estate Agents Dunstable team. It's fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Care Team

5/5

Google

Rating only, no written review.

Kerry · 20 February 2023 · Lenwell Property Services Luton

Agent replied

Dear Kerry Pettigrew! Thanks for your feedback, our team love getting reviews through. It's fantastic to see that you have been happy with the experience you had with us. Best wishes Customer Care Team

5/5

Google

I've had great experience with Daniel over the phone, such great customer service.

Zsanett · 20 February 2023 · Lenwell Property Services Luton

Agent replied

Dear Zsanett Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Emily was a great help and very professional.

Amy · 20 February 2023 · Lenwell Property Services Luton

Agent replied

Dear Amy Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

The best advisor for finding a property.

Abhishek · 20 February 2023 · Lenwell Property Services Luton

Agent replied

Dear Abhishek Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Dan dealt with my repairs very quickly

Logan · 20 February 2023 · Lenwell Property Services Luton

Agent replied

Dear Logan Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Very awesome services, Mr Abdul and Malik. Perfect kombo🤙🏻 …

Bobmanuel · 20 February 2023 · Lenwell Property Services Luton

Agent replied

Dear Bobmanuel Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Emily was amazing with us, went above and beyond! Highly recommend

Georgia · 20 February 2023 · Lenwell Property Services Luton

Agent replied

Dear Georgia Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

4/5

Google

I had best experience with this agency, specially with Ms Morgan Cummins. She is professional and helpful.

SomasekharaReddy · 20 February 2023 · Lenwell Property Services Luton

Agent replied

Good afternoon, We are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team

5/5

Google

Very professional &offering a very good service. Bilal was really helpful & patient during the whole process. Thank you very much

Larisa · 20 February 2023 · Lenwell Property Services Luton

Agent replied

Dear Larisa Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Just ended my tenancy with leaders and Daniel dealt with my deposit very speedily. Overall I had a great experience

Alice · 20 February 2023 · Lenwell Property Services Luton

Agent replied

Dear Alice Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Billal was very professional and well mannered individual. Helpful and understanding, unlike usual estate agents who just want money. He understands the human interaction, which helps in making the process easier.

Brian · 20 February 2023 · Lenwell Property Services Luton

Agent replied

Dear Brian Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

1/5

Google

Rating only, no written review.

Katie_louise_ · 20 February 2023 · Lenwell Property Services Northampton

Agent replied

Dear Katie_louise_ 17, we appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team

5/5

Google

I was so stressed because I couldn’t find a home asap but you guys helped us out so quick! Great service, great team . Thanks a lot!

Ramona · 20 February 2023 · Lenwell Property Services Northampton

Agent replied

Ramona Elena, we're glad you had such a wonderful experience with us!

1/5

Google

Rude and unprofessional staff.

Adryan · 11 February 2023 · Lenwell Property Services Dunstable

Agent replied

Dear Adryan 24, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Lenwell Property Services

Which Lenwell Property Services office has the most reviews?

Luton has the most, with 932 reviews rated 4.4 out of 5, followed by Northampton with 454.

Where are the Lenwell Property Services offices?

The five Lenwell Property Services offices, by town:

  • Bedford: 103 High Street, Bedford, Bedfordshire, MK40 1NE
  • Dunstable: 2 West Street, Dunstable, Bedfordshire, LU6 1SX
  • Luton: 8 Wellington Street, Luton, Bedfordshire, LU1 2QH
  • Milton Keynes: 302 South Row, Milton Keynes, Buckinghamshire, MK9 2FR
  • Northampton: 168 Wellingborough Road, Northampton, Northamptonshire, NN1 4DU
What do buyers say about Lenwell Property Services?

3 reviews from buyers, rated 4.7 out of 5 on average. For example, Samantha wrote: "I had a great experience with Lenwell. Kieron was very efficient and was able to find me a suitable flat very quickly. It wasn't just about finding a property ..."

What do landlords say about Lenwell Property Services?

36 reviews from landlords, rated 4.6 out of 5 on average. For example, Serena wrote: "We are a multi-landlord and have entrusted our Luton portfolio to Lenwells for more than a decade. Their lettings team are effective at finding suitable tenants ..."

What do tenants say about Lenwell Property Services?

49 reviews from tenants, rated 4.7 out of 5 on average. For example, Ryan wrote: "I have recently rented a property through Lenwell and have dealt with Sarah Carroll through the whole process. Sarah has been great, from the moment I called ..."

Has Lenwell Property Services won any awards?

Yes. In The Trusted Agent 2026 awards, Northampton won Platinum, Luton won Platinum and two more branches won Trusted Agent. At The Negotiator Awards 2015 the group won Gold for East of England Agency of the Year, Silver for Medium Lettings Agency of the Year (4-11 branches) and Silver for Innovator of the Year. The group and its branches have also won 5 other industry awards since 2014.

Reviews may appear on more than one platform.

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