Trusted Agent profile · Surrey, Hampshire, West Sussex and more

Leaders estate agents in London, St Albans, Worthing and 13 more

4.7

★★★★★ Excellent

4,554 reviews across 20 offices and 3 platforms

www.leaders.co.uk

Leaders has 20 offices, in London, St Albans, Worthing, Croydon (two offices), Chichester, Bromley, Sevenoaks, Weybridge, Surbiton, Cranleigh, Southampton (four offices), Fenstanton, Ocean Village, Sutton, Waterlooville and Woking (Surrey, Hampshire, West Sussex, Kent, Hertfordshire and Cambridgeshire). Together they have 4,554 reviews on three platforms, rated 4.7 out of 5 overall.

Google logo

4.7 / 5

4,544

Reviews on Google

All 20 offices

Facebook logo

2.6 / 5

5

Reviews on Facebook

Business-wide

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Leaders's 20 offices, most reviewed first. Each has its own page.

Latest reviews from every Leaders office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Thank you for the help from staff. Staff was very helpful and very clear with the instruction.

Ankur · 10 February 2016 · Leaders Bromley

Agent replied

Thanks for the review Ankur, we are glad we could be of assistance.

5/5

Google

Excellent customer service, market based advice and very professional. What more do you want from a letting agent. leaders meets all these requirements

Philip · 10 February 2016 · Leaders Worthing

Agent replied

Thanks for your feedback Philip - its great to know we are delivering exactly what our customers require. We look forward to working together for many years to come.

5/5

Google

I would like to thank Leaders of Worthing for all there help when I first was looking for a place to live the staff were so helpful and great to get on with and made you feel at ease. I would highly recommend you go to Leaders if you are looking for a place to live to rent or to buy.

George · 10 February 2016 · Leaders Worthing

Agent replied

Hi George, thank you so much for your kind review and for taking the time to leave feedback. We will be sure to pass your comments on to the team!

5/5

Google

Leaders bent over backwards to support with many difficult situations that arose with the letting in a timely, professional and supportive manor. Couldn't have managed without their help, quite frankly. Thank you.

Kev · 10 February 2016 · Leaders Worthing

Agent replied

Hi Kev, Many thanks for your kind words. We do our very best to please our customers, so we are really glad that you have been happy with our service.

5/5

Google

Leaders bent over backwards to support with many difficult situations that arose with the letting in a timely, professional and supportive manor. Couldn't have managed without their help, quite frankly. Thank you.

Kev · 1 January 2016 · Leaders Worthing

Agent replied · 30 December 2023

Hi Kev, Many thanks for your kind words. We do our very best to please our customers, so we are really glad that you have been happy with our service.

5/5

Google

We were particularly impressed with the personal help that we received and how Selwyn, the agent who worked with us was prepared to go the extra mile when things got tough and we were up against a deadline.

Jono · 27 December 2015 · Leaders London

Agent replied

Thanks for the great review Jono, we strive to offer the best service we can to our customers and we are glad that we have managed to impress you.

5/5

Google

Everyone I dealt with was great: professional, polite, helpful and swift to respond. I would recommend Leaders and would definitely deal with them again in the future if the situation arose.

Alexandra · 27 December 2015 · Leaders London

Agent replied

Hi Alexandra Many thanks for taking the time to leave a review, and for your kind words. We strive to satisfy our customers so we are really pleased that you would recommend us to others.

5/5

Google

We have been using Leaders for couple of years now and find their services very professional and transparent. Leaders at Forest Hill recently rented out our 2 Bed flat in Battersea within a week of taking the property on. Mr Selwyn Pacheco, from the Forest Hill branch was very thorough in his approach ensuring that all areas both from Landlord and tenants perspectives were adequately covered. His expert opinion was very useful throughout the process and communication was prompt and very helpful. Will I use them again? Certainly yes!

Eileen · 27 December 2015 · Leaders London

Agent replied

Hi Eileen - many thanks for your kind words. We will be sure to pass them on to the team.

5/5

Google

My experience with Leaders was very surprisingly pleasant as in the past my experience of Estate Agents has been very stressful! Leaders has a very professional team of staff and sold my property within days!! A great offer was also negotiated for me. Thank you LEADERS!!

Janet · 27 December 2015 · Leaders London

Agent replied

Hi Janet, many thanks for your kind words and for taking the time to leave your feedback. We will be sure to pass your feedback onto the team.

5/5

Google

My boyfriend and I were really pleased with Leaders. After having issues with some other agencies we were really surprised about their service and attitude toward their customers. The agent (Selwyn) was happy to help at any time; he was extremely polite, kind and professional. Would definitely recommend them!

Janja · 27 December 2015 · Leaders London

Agent replied

Dear Janja Thanks so much for your review, it means a lot to us to know we are getting it right.

5/5

Google

My boyfriend and I decided to move in together and registered with Leaders. Right from the start, they were very much on the ball and sent us several flats that were of interest to us, one of which we've now moved into. From start to finish they've been nothing but professional, friendly and helpful. Would definitely recommend!

Evelina · 27 December 2015 · Leaders London

Agent replied

Hi Evelina Many thanks for the great review - it was a pleasure assisting you in finding your new home and we hope you will be very happy there.

5/5

Google

Excellent service and highly recommend! By far one of the best estate agents I have ever worked with. I will be recommending Leaders to my friends!

Suzi · 27 December 2015 · Leaders London

Agent replied

Hi Suzi - we're so pleased you have been happy with our service and would recommend us as we strive to please our customers. We'll pass your feedback on to the team as we know they'll be very pleased.

5/5

Google

Leaders was an excellent help in my - last minute - flat searching process. They informed me constantly about everything, and they were very helpful and responsive. Also, since I moved in I had few issues to be solved in the flat. Leaders was always very quick and helpful, I really appreciate their help. I definitely recommend them, 5 stars excellence. Thank you!

Edit · 27 December 2015 · Leaders London

Agent replied

Hi Edit, many thanks for taking the time to share your review. We are really pleased you have been happy with our service so far. We will be sure to pass your feedback on to the team.

5/5

Google

We were told it would be difficult finding a flat to fit our needs within a short time frame. Within two weeks of viewing the flat we liked, we moved in and are extremely happy with the service. My assigned agent, Kay, was so helpful and replied to my queries right away, she even gave advice on where to put my son in school.

Christina · 27 December 2015 · Leaders London

Agent replied

Hi Christina, thank you very much for taking the time to leave a review. We are really pleased that you have been happy with the service you have received as we strive to please our customers. We will let Kay in particular know of your kind words.

4/5

Google

Generally everyone is very helpful especially when the previous tenant went to arbitration over deposit held back against professional cleaning. Lisa, Regan and the manager at the Croydon office were really helpful in explaining the procedures and assuring me that they will assist to present the landlord's case. Subsequently the case was settled before it went to arbitration. Thank you. On 05/23/2015 you gave us this review: 4.0 /5 Team is always friendly, responsive, knowledgeable and supportive. Definitely a 4*

Francesca · 18 December 2015 · Leaders Croydon (312 High Street)

Agent replied

Thanks for your feedback Francesca - we are glad the team have been working well for you, we will be sure to pass your comments on.

5/5

Google

Very helpful, attentive and responsive service received by the staff at Leaders, especially Alistair in the Surbiton branch. The whole process from start to finish was quick and easy and not a single problem encountered along the way. I have been very impressed and would recommend them to anybody that is looking for a property around Surbiton.

Arun · 27 November 2015 · Leaders Surbiton

Agent replied

Dear Arun, thanks for taking time to review us, we appreciate your comments and we will be sure to make sure Alistair knows his service was appreciated.

5/5

Google

Great Communication.. Very helpful staff.. Made the whole process clear and simple.. Would highly recommend to both tenants and home owners.

Conor · 27 November 2015 · Leaders Surbiton

Agent replied

Thanks for the great review Conor.

5/5

Google

Professional, helpful and friendly service from all at Leaders.

Laura · 27 November 2015 · Leaders Chichester

Agent replied

Many thanks for the kind review.

1/5

Google

AVOID AT ALL COSTS!!!!!!!!!!!!!!!!!!!! Awful service and treatment from a company which work for LANDLORDS not TENANTS. - Repeated charges of unnecessary amounts - Ignorant behaviour of staff - Refusal to repair windows declared UNSAFE by their own contractors - Refusal to contact landlord or provide contact details - Refusal to payback entire deposit on ridiculous claims If you were to scour the internet for other review sites, you will see a huge number of similar complaints about Leaders in general. To such a degree that Leaders employees are providing fake reviews to bump up their scores (obvious when reviewing the commentors acitivities and post times) LOOK ELSEWHERE!!!

John · 27 November 2015 · Leaders Chichester

Agent replied

Hi John We're really sorry that you feel this way. We would really like to discuss this with you - can you please contact customerservices@leaders.co.uk or call the branch directly to see how we can help.

5/5

Google

We have recently moved into our rental property and Leaders in Chichester have been helpful every step of the way; we had plenty of questions, yet we never felt rushed and were always made to feel welcome. Thank you for all your help.

Katherine · 27 November 2015 · Leaders Chichester

Agent replied

Dear Katherine Many thanks for your review, we are happy to have been able to help you find your new home and we wish you every happiness there.

5/5

Google

When ever we have had an issue it is always dealt with promptly. Very happy staff and willing to help in the Chichester Branch Thank you

Mark · 27 November 2015 · Leaders Chichester

Agent replied

Hi Mark, Thank you very much for your kind words. We will be sure to pass your feedback to the team.

1/5

Google

Ultimately, as a tenant the experience of renting through you has been largely unsatisfactory, and our experience of dealing with Leaders, particularly the Property Management team has been stressful and problematic. We've spent a lot of money through your company (rent, administrative fees) and feel the service we received has been generally poor. The experience of letting through Leaders has been stressful and ultimately disappointing.

Tom · 27 November 2015 · Leaders Chichester

Agent replied

Hi Tom, We’re very sorry you feel this way. The branch manager has been in touch with you directly to discuss these issues further. Do not hesitate to get in touch if you wish to discuss any other matters.

4/5

Google

We have only been with you for about 4 months but so far we are happy with the service provided by Leaders. The agents have always been friendly and happy to help when we have been dealt with from them. When problems have arisen, we have spoken to our local branch, the contact from them to the landlord is usually quite swift so the problems are solved quite soon after the initial contact with leaders.

Liam · 27 November 2015 · Leaders Chichester

Agent replied

Hi, thanks for taking the time to review us. We are really pleased to hear that all is going well and you're getting the service you expected. I will pass on your review to the team.

4/5

Google

From a landlords point of view: Overall, a good service over the past three and a half years. It does help if a landlord has confidence in his or her managing agents. There are very occasional hic-cups in the service provided, but these are of minor importance compared with that which is carried out correctly and effectively.

Pamela · 27 November 2015 · Leaders Chichester

Agent replied

Dear Bruce, thanks for taking time to review us, we really appreciate your feedback.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Leaders, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Leaders and its branches won awards at EA Masters in one year, most recently 2022.

Source: EA Masters winners lists, as published, linked by year.

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Questions about Leaders

Which Leaders office has the most reviews?

London has the most, with 1,273 reviews rated 4.9 out of 5, followed by St Albans with 817.

Where are the Leaders offices?

The 20 Leaders offices, by town:

Has Leaders won any awards?

Yes. In The Trusted Agent 2026 awards, London won Platinum. At EA Masters 2022 its branches won 10 Gold awards.

Reviews may appear on more than one platform.

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