Trusted Agent profile
★★★★★
2,580 reviews across 15 offices and 3 platforms
King & Chasemore has 15 offices, in Crawley, Brighton, Hove, Brighton and Hove, Worthing (two offices), Saltdean, Chichester (three offices), Bognor Regis (two offices), Midhurst, Steyning and Berwick-Upon-Tweed. Together they have 2,580 reviews on three platforms, rated 4.7 out of 5 overall.
2,525
Reviews on Google
All 15 offices
37
Reviews on Facebook
All 15 offices
18
Reviews on Trustpilot
Business-wide
King & Chasemore's 15 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleWe rent out our house through this company and Neill is really helpful to set up everything smoothly I appreciate and recommended this agency.
Thank you Nimita for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleVery nice agency! Neil is helpful, patient, and assisted me in viewing three properties. All processes were smooth, valuable, and deserving of a five-star review👌 …
Thank you for taking the time to leave us this amazing 5* review Ting Chen. Kind regards Lucy, Customer Relations.
5/5
GoogleHave had a very Pleasant experience so far with King and Chasemore Crawley branch. We are first time renters and they have helped us through every step and stage for us to be moving in with our dog, to a house finally! Thank you to Cloe for guiding us through!
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleThank you Adam for all your help renting my flat. Quick and professional throughout. Highly recommend.
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleI feel very lucky having Neill managing my flat. It has been terrific experience dealing with Neill. He is super responsive, friendly, Straight forward and easy to talk to. He has been super transparent when presenting the costs. He found and vetted tenants very quickly. He also went above and beyond the expectations by spending his own time sorting issues. I strongly recommend Neill & King and Chasemore Crawley.
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation Alexandra! Kind regards, Lucy, Customer Relations.
5/5
GoogleLovely letting agents. Very helpful and friendly. Thank you
Many thanks for your marvellous 5* review Sara. Best wishes, Lucy, Customer Relations.
5/5
GoogleI am very grateful to have met niel, becky, and cloe were very helpful and went above and beyond to ensure a smooth transaction with the property we chose to rent. Even the necessary printed documents were prepared accordingly, the staff was prompt and willing to help us. Every question we asked was quickly answered by the team which really put our minds at rest. I highly recommend this estate agency
Thank you for your terrific 5* review and for your complimentary comments. Your recommendation means a lot to us. Best wishes, Lucy, Customer Relations.
5/5
GoogleI’m currently looking for a long term rental in Hove and the service I’m receiving from Jess is way above and beyond any other agent I’m in contact with. Jess contacted me after I made an enquiry, actually asked me what I was looking for and has been updating me with properties that actually match my criteria!! Magic. Keep hold of her!!
Thank you for your terrific 5* review and for your complimentary comments Hayley. Best wishes, Lucy, Customer Relations.
5/5
GoogleI had an excellent experience with this letting agency. They made the entire process from viewings to payments and the move-in setup - smooth and efficient. I highly recommend them, especially for those new to Brighton or to the UK. The apartment was handed over in pristine condition, and I was thoroughly satisfied with the service. Special thanks to Ms. Jennifer McIntyre and Ms. Jessica Herrington and also Ms. Stephanie, who managed my case with exceptional dedication and professionalism.
Thank you so much for your wonderful 5* review! We're thrilled to hear that you had an excellent experience with us and that Jennifer, Jessica, and Stephanie provided exceptional service. Your recommendation means a lot to us. Best regards, Lucy, Customer Relations Team
5/5
GoogleI’m currently looking for a long term rental in Hove and the service I’m receiving from Jess is way above and beyond any other agent I’m in contact with. Jess contacted me after I made an enquiry, actually asked me what I was looking for and has been updating me with properties that actually match my criteria!! Magic. Keep hold of her!!
Thank you for your terrific 5* review and for your complimentary comments Hayley. Best wishes, Lucy, Customer Relations.
5/5
GoogleRating only, no written review.
Thank you so much for your fantastic 5* review. We really appreciate it. We are absolutely thrilled to hear that you loved your experience with us - your satisfaction is our top priority, and we look forward to helping you again. Lucy, Customer Relations Team
5/5
GoogleWonderful and very informative company. Dealt with Andy and Neill who gave us a very welcoming service. Would highly recommend
We're delighted to hear that Andy and Neill provided you with a welcoming and informative service. Your recommendation means a lot to us. Many thanks Roy for your excellent 5* review. Best regards, Lucy, Customer Relations Team
5/5
GoogleVery pleased with the service. Shout out to Zoe, very friendly and helpful through all the process. Will definitely use their services again.
Thank you for taking the time to share your experience and for your wonderful 5* review Nuno! Kind regards, Lucy, Customer Relations.
5/5
GoogleAndy and Neill were amazing, gave me a great welcome. All smiles and laughter as if we known each other. I would definitely recommend them. Fanatic customer service. Lastly Andy is the best !!!
Hello Mia, Thank you so much for your wonderful 5* review! We're thrilled to hear that Andy and Neill made you feel so welcome and provided fantastic customer service. Your recommendation means a lot to us. Best regards, Lucy, Customer Relations Team
5/5
GoogleRoland at King and Chasemore Peacehaven deserves to have a personal review! Having just moved into my first flat I was very nervous when I woke to discover a leak from above. A quick call to Roland gave me all the assurance I needed. He quickly and effectively dealt with matter, a plumber and electrician were sent out very quickly and I was kept update with the process, after all had been fixed Roland even called to check everything was as it should be. He is a real asset to to company, he knows his stuff and can get things sorted very quickly. I feel very confident in my home now thanks to such great support. Would highly recommend for first time and any renters to use this company with property management like this .
It’s really lovely to read another 5* review and recommendation. Your warm opinions are greatly appreciated. Many thanks, Lucy, Customer Relations.
5/5
Googlevery good experience with Neill, overall a good agency would recommend!
Thank you for your 5* review and recommendation Danny. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
5/5
GoogleThe experience was great and the feedback and updates were just spot on. Really happy with the way Zoe handled the process updating me through out as well as arranging further views to suit my time.
Thank you so much for your 5* review! We're thrilled to hear that Zoe provided you with excellent service and kept you well-informed throughout the process. Your satisfaction is our top priority. Best regards, Lucy, Customer Relations Team
5/5
GoogleThe lettings team are super professional and helpful, made our move to Brighton a very easy and enjoyable experience. Thank you to Stephanie, Jennifer and Jessica for all the amazing work they’ve done!
Hi Luka, Thank you so much for your wonderful 5* review! We're thrilled to hear that Stephanie, Jennifer, and Jessica made your move to Brighton easy and enjoyable. Best regards, Lucy, Customer Relations Team
1/5
GoogleKept my holding deposit and put the property I secured back on market. Do not rent from them! They have been reported to property ombudsman
Hi Roxana, I'm sorry to hear about your experience. Please contact us at review@countrywide.co.uk so we can look into this matter further. Best regards, Lucy, Customer Relations Team
5/5
GoogleKelly was super professional, friendly and helpful throughout the process. Definitely recommend this estate agents :)
Thank you Hayley for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
5/5
GoogleNill,Becky,Cloe are the best 3 with I have pleasure to talk.I definitely recommend.
Thank you for taking the time to leave us this amazing 5* review and recommendation Alina. Kind regards Lucy, Customer Relations.
5/5
GoogleI highly recommend King & Chasemore at Midhurst, truly amazing team, Brooke and Anthony are very supportive, understanding and compassionate. We met Anthony while viewing a house , he is absolutely fantastic, one of a kind, very committed …
Thank you Patrycja for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
5/5
GoogleThese two deserve the length of this review, Tony and Brooke have been absolutely incredible, they both go to extreme lengths to provide the best service. …
Hi Tate Roberts, Thank you so much for sharing your wonderful experience with Tony and Brooke at King & Chasemore Midhurst. We are thrilled to hear that they provided you with … More
5/5
GoogleTony and Brooke were kind, helpful and reassuring throughout the whole moving process, going above and beyond to make sure everything was smooth and seamless from start to finish. Nothing is ever too much hassle and I felt really informed …
Thank you for your 5* review Peter. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for King & Chasemore, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
King & Chasemore and its branches won ESTAS awards in two years, most recently 2021.
ESTAS winners in two years, the group and its branches: 2020, 2021.
ESTAS awards by year, 2020 to 20212021 2 Silver and 2 Best in County across two branches ESTAS 2021 winners
2020 1 Silver, 1 Bronze and 1 Best in County across two branches ESTAS 2020 winners
Source: ESTAS winners lists, as published, linked by year.
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Crawley has the most, with 551 reviews rated 4.8 out of 5, followed by Brighton with 256.
The 15 King & Chasemore offices, by town:
Yes. In The Trusted Agent 2026 awards, Crawley won Platinum, Brighton won Trusted Agent and four more branches won Trusted Agent. At the ESTAS 2021 awards its branches won 2 Silver and 2 Best in County awards. The group and its branches have also won 3 other industry awards since 2020.
