Trusted Agent profile
★★★★★
2,580 reviews across 15 offices and 3 platforms
King & Chasemore has 15 offices, in Crawley, Brighton, Hove, Brighton and Hove, Worthing (two offices), Saltdean, Chichester (three offices), Bognor Regis (two offices), Midhurst, Steyning and Berwick-Upon-Tweed. Together they have 2,580 reviews on three platforms, rated 4.7 out of 5 overall.
2,525
Reviews on Google
All 15 offices
37
Reviews on Facebook
All 15 offices
18
Reviews on Trustpilot
Business-wide
King & Chasemore's 15 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleGreat experience with this agency, everyone was very kind and helpful. I would definitely recommend king and chasemore.
"Thank you for the kind words! We take pride in providing excellent service and are thrilled to hear about your positive experience. Your recommendation means the world to us. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleThe team at the Worthing branch are highly professional, attentive, extremely knowledgeable and hardworking. Excellent communication and above all, always made me feel prioritised. Special mention to the superstars- Jack, Claire and Flo for going beyond and above the call of duty. A testament of the high standards of King and Chasemore- the best estate agency in the South East
Thank you so much for your kind words! We are overjoyed to hear that our team at the Worthing branch provided exceptional service and made you feel prioritized. We strive to go above and beyond for our clients and we are thrilled that our superstars, Jack, Claire, and Flo, were able to exceed your expectations. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleThank you Julian for your service, advice and support, much appreciated.
Many thanks Dan for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleI highly recommend King and Chasemore. I let my property with them last year under difficult circumstances and both Andy and Amelia were highly professional and compassionate, making a stressful time easier for me. I cant thank them enough.
Thank you so much for your kind words! We are thrilled to hear about your positive experience with our team. It's our goal to provide professional and compassionate service, and we're glad we could make a stressful situation easier for you. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleReally lovely people and super helpful. Amelia has been amazing at always getting back to me quickly, and making sure I know what’s going on. Highly highly recommend
Thank you for your kind words! We truly value our customers, and Amelia takes great pride in providing exceptional service. We are glad to hear that you had a positive experience with us. Thank you for recommending us. Best wishes, Lucy, Customer Feedback and Support Team
1/5
TrustpilotExtremely poor service and complete lack of professionalism.
An agent came out to carry out a property valuation. After the visit, no valuation was ever sent, and there was no follow-up of any kind. I waited, chased, and eventually emailed a formal complaint about the lack of communication and service. That complaint was also ignored. If this is how King & Chasemore treat prospective vendors at the very first stage, it raises serious concerns about how they would handle an actual sale. Basic courtesy, communication, and accountability appear to be missing entirely. I would strongly advise anyone considering using this branch to think twice. Estate agents are entrusted with people’s most valuable assets, being unable to even send a valuation or respond to a complaint is simply unacceptable.
5/5
GoogleI highly recommend King and Chasemore. I let my property with them last year under difficult circumstances and both Andy and Amelia were highly professional and compassionate, making a stressful time easier for me. I cant thank them enough.
Thank you so much for your kind words! We are thrilled to hear about your positive experience with our team. It's our goal to provide professional and compassionate service, and we're glad we could make a stressful situation easier for you. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleAs a first-time buyer, I found King & Chasemore incredibly helpful throughout the whole process. The team were friendly, professional, (notably Rebecca, Harry and Andrea) and always happy to explain things clearly, which made everything feel far less overwhelming. They were easy to contact, kept me updated at every stage, and answered all my questions patiently. I really appreciated their help, and I would definitely recommend King & Chasemore to other first-time buyers looking for a smooth and reassuring experience.
Thank you so much for your kind words, we are thrilled to hear about your positive experience with our team at King & Chasemore. It was a pleasure to assist you throughout your first-time buying process and we are glad we could make it a smooth and reassuring experience. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleRating only, no written review.
We really appreciate your feedback and are so happy to know you enjoyed your experience so much! We’d love to hear any other details if you have the time!
5/5
GoogleHad an amazing experience with Andy and Neill. I was in Crawley for the day to view rent properties and had my schedule suddenly change. I called Neill and within an hour he was able to set me up with viewings for times that worked for me. Not only were they able to pick me up but they were kind enough to drop me off at a viewing with another agent which saved me £££ in Uber rides. They know their stuff and are super fun. The entire viewing process was a blast with these guys and I would highly recommend them. - John
Thank you for your kind words, John! We are happy to have provided you with a smooth and enjoyable experience while searching for rental properties. Our team is always willing to go the extra mile for our clients. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleThis guys are soo good , talking soo nicely very good experiance with them .
Thank you for your kind words! We are glad to hear that you had a great experience with our team. We always strive to provide excellent customer service and we're thrilled that it made a positive impact on you. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleRental: The Team were amazing! Very smooth process and communication was great. Simple process and was overall a very pleasant experience. Absolutely would recommend 👍 …
Thank you so much for the kind words! We are thrilled to hear that your rental experience was a success and that our team provided great service. We appreciate the recommendation. Kind regards, Lucy Mawer, Customer Feedback and Support Team
5/5
GoogleFantastic experience with King and Chasemore, Andy was exceptionally helpful with this being my first private rented property he was able to offer me support during the transaction and answered any questions i had with plentiful knowledge. The whole team were friendly and very easy to communicate with and always offered their help.
Thank you for choosing King and Chasemore! We're thrilled to hear that Andy and our team provided you with exceptional service. We pride ourselves on our knowledge and friendly communication. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleBrilliant service! Communication was excellent and moved me into a property within one week! Recommend them to anyone moving to the area
Thank you for your kind words! We take pride in providing efficient and reliable service to our clients. We are thrilled to have helped you find your new home in just one week. Thank you for recommending us to others, we truly appreciate it! Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleAmazing!
"Thank you so much for your kind words! It makes our day to hear that you had an amazing experience with us. We are grateful to have such wonderful customers like you! Best wishes, Lucy, Customer Feedback and Support Team
4/5
GoogleVery friendly helpful team. Making my first rental a smooth and stressless experience
Thank you for your kind words! Our team strives to provide top-notch customer service and we're glad we could make your rental experience stress-free. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleMadi is highly professional as she is hardworking, really pleasant and communicates well. I trust her judgement completely, and I always feel prioritised when I speak to her. She is surrounded by an excellent team at the Steyning branch, and it's an absolute pleasure working with her through the sale of my property. I highly recommend her services to anyone wishing to buy or sale in the area
Thank you so much for your kind words! We take great pride in providing exceptional service to our clients and it's wonderful to hear that our hard work and communication have made a positive impact. We truly value your trust in us and are grateful for the opportunity to work with you. Thank you for recommending us - it means a lot! Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleMax was very helpful and kind throughout the whole process, and Adam was always quick responding to any issues we had.
Thank you for your kind words! We strive to provide excellent customer service and are delighted to hear that Max and Adam were able to assist you during the process. Your satisfaction is our top priority. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleMax very useful man
Thank you for taking the time to leave us a review! We're so glad to hear that Max was able to provide you with useful assistance. We truly value your feedback and are here to help anytime. Kind regards, Lucy, Customer Feedback and Support Team
2/5
GoogleI wouldn't recommend as hardly saw the senior sales agent after she had signed us up. Communication went through very junior staff and generally calls were ignored. The buyers estate agent got really frustrated too by the lack of response and poor communication
Hello, please contact us via EAComplaints@Connellsgroup.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleMet with Emily yesterday and she showed us round 3 properties. She rearranged her schedule as we only had 1 day for visits Lovely, personable, professional and not pushy. Answered questions with knowledge.
Thank you for your kind words, we're so glad Emily was able to provide you with a great experience! Our team strives to be personable and professional while helping you find the perfect property. Kind regards, Lucy, Customer Feedback and Support Team
3/5
TrustpilotThe agents don't "manage the properties" and therefore literally don't know anything about them
I don't know if this is common in the UK but I find it quite appalling: I had a viewing a few days ago for a flat in Brighton. The agent could not answer a single question (for example, when I asked about the EPC rating or asked if the intercom was in working order.) The property itself was okay, but it was clearly in need of some renovation (like painting a patch on the bedroom wall.) However, nothing seemed to work. The exhaust hood above the cooker didn't work, neither did the light, which the agent didn't seem bothered about. They apparently "don't manage the properties" and it's the landlord's responsibility but... don't they WANT the prospective tenants to WANT to rent the place?! Wouldn't it be more effective to check a property when it goes onto the market first and take note of all the things that need to be done, and tell the landlord to take care of it before the viewings? So weird. This clearly doesn't make me wanna live there!! They'd have a much better chance at renting if they were more thorough with inspections (if they even do any.) Why would I wanna move into a flat where stuff hasn't been properly looked at, and get the landlord to fix stuff AFTER I've moved in? Doesn't make sense to me.
5/5
GoogleProbably one of the best estate agents I’ve ever dealt with. Super efficient, excellent customer service and very good communication all the way through the sale (and I was the buyer). From initial discussions with Paddy and Tom, then follow up conversations with Tamara, Chloe and Alice, right through to having a key delivered to me in person by Katie, all made the purchase seamless. Highly recommend Patons.
Thank you Terry. Reviews like this means so much to us all.
5/5
GoogleI recently moved into a two-bedroom flat in Newhaven and was dealing with Kirsty throughout the process. She was professional, efficient, and very helpful from start to finish. Communication was clear and timely, and the entire move-in process was handled smoothly and with care. I appreciated her attention to detail and support, which made the experience straightforward and stress-free. So, Kirsty if you're seeing this Thanks a lot for your Help..
Thank you for your kind words! We're thrilled to hear that Kirsty made your move-in process stress-free and smooth. Our team takes pride in providing professional and efficient service, and we're so glad you had a great experience. Kind regards, Lucy Mawer, Customer Feedback and Support Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for King & Chasemore, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
King & Chasemore and its branches won ESTAS awards in two years, most recently 2021.
ESTAS winners in two years, the group and its branches: 2020, 2021.
ESTAS awards by year, 2020 to 20212021 2 Silver and 2 Best in County across two branches ESTAS 2021 winners
2020 1 Silver, 1 Bronze and 1 Best in County across two branches ESTAS 2020 winners
Source: ESTAS winners lists, as published, linked by year.
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Crawley has the most, with 551 reviews rated 4.8 out of 5, followed by Brighton with 256.
The 15 King & Chasemore offices, by town:
Yes. In The Trusted Agent 2026 awards, Crawley won Platinum, Brighton won Trusted Agent and four more branches won Trusted Agent. At the ESTAS 2021 awards its branches won 2 Silver and 2 Best in County awards. The group and its branches have also won 3 other industry awards since 2020.
