Trusted Agent profile
★★★★★
2,579 reviews across 15 offices and 3 platforms
King & Chasemore has 15 offices, in Crawley, Brighton, Hove, Brighton and Hove, Worthing (two offices), Saltdean, Chichester (three offices), Bognor Regis (two offices), Midhurst, Steyning and Berwick-Upon-Tweed. Together they have 2,579 reviews on three platforms, rated 4.7 out of 5 overall.
2,524
Reviews on Google
All 15 offices
37
Reviews on Facebook
All 15 offices
18
Reviews on Trustpilot
Business-wide
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King & Chasemore's 15 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for King & Chasemore, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
King & Chasemore and its branches won ESTAS awards in two years, most recently 2021.
ESTAS winners in two years, the group and its branches: 2021, 2020.
2021 2 Silver and 2 Best in County across two branches ESTAS 2021 winners
2020 1 Silver, 1 Bronze and 1 Best in County across two branches ESTAS 2020 winners
Source: ESTAS winners lists, as published, linked by year.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleMax and I have had a great working relationship and he moved mountains to get me my rental.
Thank you for your kind words! We take pride in always going above and beyond for our clients. It was a pleasure working with you and we are glad we could make your rental experience a positive one. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleWhat can I say, they were all professional throughout our dealings, however, Lulu really stood out. Lulu has a natural warmth and personality, which put me at ease from day one, more to the point my potential buyers also relaxed in her company when viewing. I saw her as a great asset to an outstanding company. First class service all the way, I totally recommend, and Lulu, if you read this, thank you for everything.
Thank you so much for your kind words! It's always our goal to provide exceptional service and we're thrilled that Lulu stood out for you. We'll make sure to pass your compliments along to her. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleMax is very helpful !
Thank you for the kind words, we're so glad Max was able to assist you! Providing top-notch service is always our goal. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleLulu was an amazing estate agent, and I couldn’t recommend her more. She was so helpful, professional, and charismatic. Sadly, the seller pulled out, but the service from start to finish was exceptional. Connor and Michael were also amazing, thank you to everyone at King & Chasemore.
Thank you for your kind words! We're thrilled that Lulu, Connor, and Michael provided exceptional service during your experience with King & Chasemore. We're sorry that the seller pulled out, but we appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleLulu was really helpful in our house search over the last few months
Thank you for your kind words! We are so glad to hear that Lulu was able to assist you in your house search. Our team is dedicated to providing exceptional service to our customers. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleGreat service from max excellent
"Thank you for the kind words! We're delighted to hear you had a great experience with Max and our team. We'll be sure to pass along your compliments. We appreciate your support. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleMax is the best agent we have ever dealt with
Thank you for your kind words! We strive to provide exceptional service and we're thrilled that Max exceeded your expectations. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleReally lovely people and super helpful. Amelia has been amazing at always getting back to me quickly, and making sure I know what’s going on. Highly highly recommend
Thank you for your kind words! We truly value our customers, and Amelia takes great pride in providing exceptional service. We are glad to hear that you had a positive experience with us. Thank you for recommending us. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleGreat experience both Susie and Jacob have been amazing! Can’t recommend this agency enough 5* Truly an agent with a conscience who genuinely care and are so professional. Nothing too much trouble, went out of their way to give me reassurance on questions raised and always replied to calls and emails on the same day! Excellent service from both Susie and Jacob, great team! Thank you for all your help, looking forward to the move next week!
Thank you for your glowing review! We are thrilled to hear that Susie and Jacob provided such excellent service. We pride ourselves on being agents with a conscience and always strive to go above and beyond for our clients. We can't wait to help you with your move next week! Kind regards, Lucy, Customer Feedback and Support Team
4/5
GoogleI’m so glad that I spoke to Kirsty when I was house hunting. She insisted I look at a property I hadn’t considered and I LOVE it. I’m also happy with how Kirsty and Clare supported me through the technical and financial processes too. Kirsty also helped me to negotiate terms and costs. My reason for 4 stars is that the company didn’t allow my guarantor to ask questions and also there were problems with the phone system, however all the promises were kept and everything I needed has been provided.
Thank you for your positive feedback! We're thrilled that Kirsty and Clare were able to assist you in finding your dream home and navigating the technical and financial aspects. We apologize for any issues with our phone system and the limitation with your guarantor, but we're glad everything else met your expectations. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleI had a great experience with this letting agent. Kirsty was very professional, responsive, and made the whole renting process smooth and stress-free. Everything was clearly explained, and they were always happy to help with any questions. I’d definitely recommend them to anyone looking to rent a home.
Thank you for your kind words, it's always our goal to make the renting process as smooth and stress-free as possible. We are glad Kirsty was able to provide professional and responsive service, and we appreciate your recommendation to others. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleFrom the initial market appraisal, instruction and marketing, Susie and her team have been helpful and professional from beginning to end. We live several hours away from the bungalow and Susie was able to steer us towards any tradesmen we needed to prep the property. As our negotiator Jacob was always at the end of the phone, supportive and saw up through a few bumps on the way to completion, always cheerful and helpful. Murray was also helpful on the phone if we needed anything when the rest of the team were out of the office or otherwise engaged. Well done King and Chasemore, we chose the right agent!
Thank you for your kind words and for choosing King and Chasemore as your agent. We're delighted that our team was able to provide you with a helpful and professional experience throughout the process. We're here for you whenever you need us. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleI can’t recommend Jack enough. He was incredibly helpful, always fully professional, and genuinely knowledgeable about the flat,something I’ve found all too rare. He presented himself really well and proactively took care of all the arrangements for my flat renting, working around the clock to make sure everything was handled without any delays. It was a real relief to have someone so reliable and attentive to during renting process.
Thank you so much for your kind words! We are thrilled to hear that you had a positive experience renting with Jack. Our goal is always to provide exceptional service and it's great to know that he went above and beyond for you. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleGreat experience with this agency, everyone was very kind and helpful. I would definitely recommend king and chasemore.
"Thank you for the kind words! We take pride in providing excellent service and are thrilled to hear about your positive experience. Your recommendation means the world to us. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleRating only, no written review.
We really appreciate your feedback and are so happy to know you enjoyed your experience so much! We’d love to hear any other details if you have the time!
5/5
GoogleThe team at the Worthing branch are highly professional, attentive, extremely knowledgeable and hardworking. Excellent communication and above all, always made me feel prioritised. Special mention to the superstars- Jack, Claire and Flo for going beyond and above the call of duty. A testament of the high standards of King and Chasemore- the best estate agency in the South East
Thank you so much for your kind words! We are overjoyed to hear that our team at the Worthing branch provided exceptional service and made you feel prioritized. We strive to go above and beyond for our clients and we are thrilled that our superstars, Jack, Claire, and Flo, were able to exceed your expectations. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleThank you Julian for your service, advice and support, much appreciated.
Many thanks Dan for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleGreat service, great people, super pro active and managed to turn around my lettings in a matter of days! Most impressive thank you to the Lettings team and especially to Stephanie Cullen the lettings manager, great job everyone! Until the next time wishing you a very successful year.
Thank you for your glowing review! It's always our goal to provide exceptional service and our team is dedicated to making your experience stress-free. We're glad to have Stephanie and the rest of our Lettings team on board to help in any way we can. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleJen and Sophie were beyond helpful, easy communication, and genuinely eager to see myself and my partner find the right flat for us, no hassle or smoke & mirrors. Good, honest, and efficient. Lots of thanks to you both.
Thank you for the great review! We're thrilled our team was able to make your search for the perfect flat smooth and hassle-free. We value honesty and efficiency, and we're glad to hear that showed in our service. Best wishes, Lucy, Customer Feedback and Support Team
2/5
GoogleI wouldn't recommend as hardly saw the senior sales agent after she had signed us up. Communication went through very junior staff and generally calls were ignored. The buyers estate agent got really frustrated too by the lack of response and poor communication
Hello, please contact us via EAComplaints@Connellsgroup.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleMet with Emily yesterday and she showed us round 3 properties. She rearranged her schedule as we only had 1 day for visits Lovely, personable, professional and not pushy. Answered questions with knowledge.
Thank you for your kind words, we're so glad Emily was able to provide you with a great experience! Our team strives to be personable and professional while helping you find the perfect property. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleI can’t recommend Jack enough. He was incredibly helpful, always fully professional, and genuinely knowledgeable about the flat,something I’ve found all too rare. He presented himself really well and proactively took care of all the arrangements for my flat renting, working around the clock to make sure everything was handled without any delays. It was a real relief to have someone so reliable and attentive to during renting process.
Thank you so much for your kind words! We are thrilled to hear that you had a positive experience renting with Jack. Our goal is always to provide exceptional service and it's great to know that he went above and beyond for you. We appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleRating only, no written review.
We really appreciate your feedback and are so happy to know you enjoyed your experience so much! We’d love to hear any other details if you have the time!
5/5
GoogleGreat experience with this agency, everyone was very kind and helpful. I would definitely recommend king and chasemore.
"Thank you for the kind words! We take pride in providing excellent service and are thrilled to hear about your positive experience. Your recommendation means the world to us. Kind regards, Lucy, Customer Feedback and Support Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Crawley has the most, with 551 reviews rated 4.8 out of 5, followed by Brighton with 256.
The 15 King & Chasemore offices, by town:
Yes. In The Trusted Agent 2026 awards, Crawley won Platinum, Brighton won Trusted Agent and four more branches won Trusted Agent. At the ESTAS 2021 awards its branches won 2 Silver and 2 Best in County awards. The group and its branches also won ESTAS awards in one earlier year.
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