Trusted Agent profile · Essex and Hertfordshire
Verified
★★★★★
5,133 reviews across 12 offices and 6 platforms
Intercounty has 12 offices, in Bishop's Stortford (two offices), Dunmow, Harlow (two offices), Saffron Walden (two offices), Sawbridgeworth (two offices), Stansted (two offices) and Great Dunmow (Essex and Hertfordshire). Together they have 5,133 reviews on six platforms, rated 4.8 out of 5 overall.
4,326
Reviews on Google
All 12 offices
1
Reviews on Facebook
All 12 offices
1
Reviews on Yell
Business-wide
736
Reviews on Trustpilot
Business-wide
68
Reviews on allAgents
All 12 offices
Send Intercounty a message.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Intercounty's 12 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Intercounty, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Intercounty and its branches won The Negotiator Awards in one year, most recently 2019.
Negotiator Awards winners in one year, the group and its branches: 2019.
2019 2 Gold The Negotiator Awards 2019 winners
Source: The Negotiator Awards winners lists, as published, linked by year.
Newest first, from every platform, with the office each review is about. First names only.
4/5
TrustpilotThanks to all at Braintree
Many thanks to Nic, James and Dominic in Braintree for all the hard work they did for us. Throughout our dealings with them, they were polite, professional and efficient. They kept us informed throught the process, and never let us down. Thanks, guys!
Thank you for your review Ben, Its great to hear such excellent feedback on our team at Braintree.
5/5
TrustpilotIntercounty were helpful and efficient…
Intercounty were helpful and efficient and went the extra mile to make sure the sale went through as quickly as possible. I dealt with Peter Telford and Tom Harper, both of whom were very obliging; Peter made extra visit to the property to help clear up additional queries from the buyer. I was very satisfied with the service I received.
Thank you for your review, its lovely to hear Peter and Tom provided a good service.
1/5
TrustpilotHad a poor experience with Intercounty…
Had a poor experience with Intercounty renting a property in GT Dunmow. Feel I was conned out of money at exit with unfair and unreasonable deductions made for cleaning when property left in a much cleaner state at exit compared to entry. Feel that Intercounty colluded with landlord to inappropriately deduct funds from deposit. Will never use them again or recommend to anyone.
Many thanks for your review though it is a little difficult for us to identify without a name. Proposed deposit deductions have to follow a very strict process. If deductions are proposed we do understand this will not always be received well however there will always be supporting evidence in relation to this. If there are any questions you still have in this regard, please do contact me on 01279 655248 and we will happily go through with you. Regards James Sutton
5/5
TrustpilotA massive thank you to Peter & Tom at…
A massive thank you to Peter & Tom at Intercounty Stansted for an excellent service. They provided first class support throughout our house buying experience and I would highly recommend them.
Thank you for your review Lisa. It's great to hear about the excellent service you have received from Peter & Tom. Congratulations on your new home.
5/5
TrustpilotA massive thank you to Peter & Tom at…
A massive thank you to Peter & Tom at Intercounty Stansted for an excellent service. They provided first class support throughout our house buying experience and I would highly recommend them.
Thank you for your review Lisa. It's great to hear about the excellent service you have received from Peter & Tom. Congratulations on your new home.
5/5
TrustpilotI was very happy with Intercounty…
I was very happy with Intercounty Dunmow, particularly with Ben and Jenny. Would highly recommend.
Thank you for your review Hazel, Its really lovely to hear you recommend us in the future.
5/5
TrustpilotVery good customer care
Very good customer care, thanks George
Thank you for your review Andrei. It's great to hear you were looked after by George. We will be sure to pass on the feedback.
5/5
TrustpilotThe staff at Intercounty from the very…
The staff at Intercounty from the very start were very professional and helpful.And at every stage of the home buying process were always there on hand for help or advice.
Thank you for your review Michael. We are glad to have been a part of your home buying journey. Congratulations.
5/5
TrustpilotThe staff at Intercounty from the very…
The staff at Intercounty from the very start were very professional and helpful. And at every stage of the home buying process were always there on hand for help or advice.
Thank you for your review Michael. We are glad to have been a part of your home buying journey. Congratulations.
4/5
TrustpilotJenny Mallorie - Intercounty
Jenny at Intercounty was always polite, always helpful, did what she said she was going to, and despite a very frustrating house purchase was not only professional but human too.Well done Jenny, I would definitely recommend you. Sally
Thank you for your review Sally and your lovely feedback about Jenny.
4/5
TrustpilotJenny Mallorie - Intercounty
Jenny at Intercounty was always polite, always helpful, did what she said she was going to, and despite a very frustrating house purchase was not only professional but human too. Well done Jenny, I would definitely recommend you. Sally
Thank you for your review Sally and your lovely feedback about Jenny.
5/5
GoogleRebecca has been very helpful during the whole process. Cannot fault the service, so simple and streamlined.
Thank you Lorren for your review, it is lovely to hear Rebecca was very helpful and you cannot fault the service.
5/5
TrustpilotSaffron Walden Branch Thank You!
Saffron Walden Branch Thank You! Charlotte, Joshua, Clare, Lisa and Abi are a fantastic Team and were at all times professional, knowledgable, kind and caring. The support I received was second-to-none through some very challenging moments; and so close to Christmas and the New Year! Thanks guys you were amazing:)
Thank you for your review Caroline. Your feedback is greatly appreciated and we will be sure to pass on to the team at Saffron Walden.
5/5
TrustpilotSaffron Walden Branch Thank You!
Saffron Walden Branch Thank You!Charlotte, Joshua, Clare, Lisa and Abi are a fantastic Team and were at all times professional, knowledgable, kind and caring. The support I received was second-to-none through some very challenging moments; and so close to Christmas and the New Year! Thanks guys you were amazing:)
Thank you for your review Caroline. Your feedback is greatly appreciated and we will be sure to pass on to the team at Saffron Walden.
5/5
GoogleIn the process of buying using Intercounty. Marion has been excellent throughout, made it so easy for me being a first time buyer and guiding me through step by step. Brilliant service and keeps you up to date all through out. Would highly recommend
5/5
allAgents"We found the office
"We found the office and viewing staff to be polite, professional and helpful. They were very friendly and organised and made the whole experience stress free which was much appreciated."
5/5
TrustpilotExcellent service from both Nicholas and Jake Frisby
Excellent service from both Nicholas the branch manager at Braintree and then from Jake Frisby who regularly kept me up to date with the purchase of our new home. Due to challenging problems at the bottom of the chain they both went out of their way to expedite the process and kept us informed every step of the way. Well done and thank you so much for time and effort.
Thank you for your review David about the service you received from our Braintree branch. Huge Congratulations on your new home.
4/5
allAgents"I was pleased with the..."
I was pleased with the overall service that I received from intercounty. A little slow to begin with, however, Doug Whybrow (the progresser) did an excellent job to kept the lines of communication open and kept things moving until exchange.
1/5
allAgentsQuite possibly one of the
Quite possibly one of the worst estate agents I have ever had the misfortune of dealing with. Only interested in getting their commission and bonuses - not interested in the well-being of their tenants, or bothered about breaches of tenancy by their landlords. Their property management team is about as useful as a chocolate teapot. As a landlord myself, I know what level of customer care I expect from my agents and the service provided by Intercounty falls well short of this.
\'Not interested in the well-being of their tenants\' - They favour the landlords for sure, as that\'s the party they get their money from. \'or bothered about breaches of tenancy by their landlords\' You said it!
5/5
TrustpilotDoug Whybrow Excellent Service! Thank you!
We sold and bought our house through Intercounty and I have to say the service provided was excellent. Doug did most of the chasing and sorting out for us, we found him and his team to be knowledgeable, helpful and informative. Highly professional attitude and attention to detail. Thank you for making everything so painless! The team is amazing! Happy Christmas and New Year!
Thank you for your review Carol. Its lovely to hear how Doug provided you with an excellent service. Huge Congratulations on your sale and purchase.
5/5
TrustpilotProfessional Service
Competitive rates, first class service. Overall a great landlord service.
Thank you for your review. Great to hear positive feedback on our services for Landlords.
5/5
TrustpilotCharlotte and Lisa at intercounty…
Charlotte and Lisa at intercounty Saffron Walden have from the start helped me to buy my property the service and patience along with their professionalism is the best I've ever had the pleasure to deal with.I would highly recommend intercounty Saffron Walden branch if you want a hassle-free and stress-free and amazing service, thank you to all of the team 👍👍👍
Thank you for your review Gary. Your feedback will be passed on to Charlotte and Lisa.
5/5
TrustpilotProfessional and customer-focussed
Intercounty were very effective, customer-focussed, professional letting agents. They understood our needs quickly and did not hassle us for feedback on every property we saw. They were knowledgeable and personable, whenever we needed information from them they were very prompt and professional. In particular this review applies to Harry S, who was our primary contact and very reliable throughout, however the rest of the team we engaged with were excellent too.
Thank you for your review Paul. It is important for our staff to understand the needs of our clients. We will be sure to pass on your feedback to Harry.
5/5
TrustpilotInetrcounty Harlow excellent service
Jason, our valuer impressed us initially with his extensive research and professional approach. Intercounty have kept us well informed of the progress of our two house sales at all stages, and have negotiated well with the buyers on our behalf. They are very good at chasing up viewers to get valuable feedback. I would recommend them to anyone.
Thank you for your review Michael. Its great to hear your feedback on Jason and how you will recommend us in the future.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Bishop Stortford has the most, with 1,611 reviews rated 4.7 out of 5, followed by Bishop's Stortford (21 North Street) with 1,305.
The 12 Intercounty offices, by town:
Yes. In The Trusted Agent 2026 awards, Bishop's Stortford won Platinum and Harlow won Gold. The group won 2 Negotiator Awards, Gold for Regional Agency of the Year, East of England and Gold for Large Lettings Agency of the Year in 2019.
