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★★★★★ 4/5
allAgents"Gaff in..."
We live in Norfolk and purchased a property through Intercounty which was slightly different as the property was local to us in Norfolk and not local to Bishop Stortford. After a few teething problems I had several conversation with a couple of the estate agents and found them to be very helpful and always got back in touch when I needed a question answering.
We finally exchanged contacts today and over the last week or so I've had dealings with Doug who went above and beyond in sorting things out for us in a quick, friendly and efficient manner.
John · 2 February 2021 · Intercounty Bishop Stortford
★★★★★ 5/5
TrustpilotService - above and beyond!!
We were very pleased with Inter County at Stanstead and, in particular, service above and beyond normal levels. We were selling from a distance so the very helpful team made this much easier than it might have been - particularly in the context of the virus. We fully recommend Peter and his colleagues - they are very friendly and look after their clients.
Mr · 1 February 2021 · Intercounty Bishop Stortford
Agent replied · 5 July 2023
Thank you your review. It is lovely to hear the overall service has been great, we will share your positive feedback with the team.
★★★★★ 5/5
allAgentsEfficient dealing - Lisa from
I have been dealing with Lisa from Intercounty regarding our rental property - she always explained things well, promptly and efficiently. Thank you lisa - you're the reason we stayed
Sarah · 27 January 2021 · Intercounty Great Dunmow
★★★★★ 5/5
TrustpilotOUR PROPERTY WAS NOT AN EASY SELL
OUR PROPERTY WAS NOT AN EASY SELL. Thank you Intercounty SAFFRON WALDEN. Although our house had its charm, limitations meant we needed a specific buyer. The team worked very hard to find us the right person. Every viewing was carried out professionally (other agents in Saffron Walden we worked with to try and buy a house with sometimes didn't even show up, and let the seller do the viewing without prior discussion) with our potential buyers on our property from intercounty managed very well. We were also given honest feedback on our house too so that our expectations were managed well. Other agents that we listed the property with prior to intercounty miss managed our expectations when valuing and listing the house (possibly to get the listing) and also miss managed our expectations when it came to relaying potential offers coming through.
Intercounty Saffron Walden did not just deliver a better service but they provided a faultless service, putting 100% into every viewing, each feedback delivery, and they kept us updated every week with what they were doing to sell our house (something that also lacked from other agents in the town).
Intercounty did not just get lucky with finding a buyer, they had to work hard and also exceeded our expectations with the offer we received on the house because of good buyer management.
Furthermore, our chain ended up being extremely complicated and through no fault of their own it nearly fell through, but the team worked very hard to work with 5 parties, estate agents and solicitors to get it over the line when we were on a very strict deadline.
The whole team were extremely patient with us when we were worried about whether we would complete in time but they were always on the end of the phone and email when needed, and they were always friendly and helpful, and never got frustrated with us demonstrating exceptional patience.
They have a great network across multiple offices closer to London which was useful when finding someone relocating to buy our house.
We also bought a house through Intercounty Saffron Walden and they managed that without fault, still giving their time to let us into the property after our offer had been accepted.
A huge that you to PETER, CLARE, CHARLOTTE AND ABBY for all of your help and hard work. By a long way, the best agents we have worked with in Saffron Walden (and we have experience with 4 different ones).
A and S
Alastair · 23 January 2021 · Intercounty Bishop Stortford
Agent replied · 5 July 2023
Thank you for your lovely review about the Saffron Walden team. It's fantastic to hear that they did such a great job selling your property. We will be sure to share this feedback with them.
★★★★★ 5/5
TrustpilotIntercounty Saffron Walden.
We recently purchased a house being sold by the Saffron Walden branch of Intercounty and could not be more impressed. Peter, Charlotte and Clare were absolutely fantastic. Peter was our main contact and so helpful throughout (we were first time buyers), he called each week to ensure we were happy and provide any updates, he chased the solicitors but most importantly it felt as though he cared, took any concerns we had seriously and was extremely reactive even on days off!!! What was also hugely impressive should Peter have been unavailable Charlotte or Clare would be more than happy to assist and knew exactly what was going on at all times. It was a pleasure dealing with the team at the Saffron Walden branch and I could not recommend them highly enough.
Jake · 23 January 2021 · Intercounty Saffron Walden (57 High Street)
Agent replied · 13 June 2024
Thank you for your review about Peter and the Saffron Walden team. Thank you also for recommending them. It's lovely to hear that they provided a great service. We will certainly share your review with the team.
★★★★★ 5/5
TrustpilotIntercounty Saffron Walden.
We recently purchased a house being sold by the Saffron Walden branch of Intercounty and could not be more impressed.
Peter, Charlotte and Clare were absolutely fantastic. Peter was our main contact and so helpful throughout (we were first time buyers), he called each week to ensure we were happy and provide any updates, he chased the solicitors but most importantly it felt as though he cared, took any concerns we had seriously and was extremely reactive even on days off!!! What was also hugely impressive should Peter have been unavailable Charlotte or Clare would be more than happy to assist and knew exactly what was going on at all times.
It was a pleasure dealing with the team at the Saffron Walden branch and I could not recommend them highly enough.
Jake · 23 January 2021 · Intercounty Bishop Stortford
Agent replied · 5 July 2023
Thank you for your review about Peter and the Saffron Walden team. Thank you also for recommending them. It's lovely to hear that they provided a great service. We will certainly share your review with the team.
★★★★★ 1/5
GoogleVery disappointed. Took my details re a property I was interested in which came off the market. Never contacted me to let me know it was available. Now sold. Clearly do not act upon their promises.
Mohammed · 23 January 2021 · Intercounty Harlow
Agent replied · 23 January 2024
Mohammed, thank you for taking the time to give us your feedback. Very disappointing indeed, as a Company we pride ourselves in are proactive approach to Estate Agency and customer service, which we have clearly not demonstrated in this instance. My sincere apologies. Please give us the opportunity to restore your faith in us and keep looking through Intercounty for a suitable property.
★★★★★ 5/5
GoogleBrandon was very helpful in securing our first home and he was sure to keep us updated throughout the process. Would highly recommend Brandon and intercounty.
Greg · 23 January 2021 · Intercounty Harlow
★★★★★ 5/5
GoogleLisa has been very friendly and helpful with all our queries so far. Fast and professional - a great experience in comparison to other agents. Early days but so happy we have found our house after a long long search!
Hector · 22 January 2021 · Intercounty Stanstead
★★★★★ 5/5
TrustpilotDon't waste your time with any other agent. Intercounty in Saffron Walden all the way
We chose Intercounty in Saffron Walden during the COVID crisis as we had decided to sell our buy to let; we wanted an estate agent that were still operating, responsive, picking up their phones and one that was motivated to sell our property, it may sound simple that you expect an agent to pick up their phones, but trust me, COVID did not prevent this branch from operating as if we were in normal times. Intercounty, namely Charlotte, Clare and Peter were absolutely amazing, communication was always open, honest and regular, text messages were sent to inform us of pending viewings and also a very useful market report was provided. I can't begin to describe how motivated the team in Saffron Walden are with buying/selling etc one's property, they literally do everything including chasing the chain, solicitors, making sure the vendor is updated and it's such a personalised service that you feel that they are very much part of your sale process. They give honest feedback, they provide rational to a vendor's irrational thoughts and are always open, honest and very transparent. I absolutely would recommend this team if you want honesty and reliability; also a team that care about what your trying to do with either your purchase, sale or even a let. Charlotte in particular who was our main point of contact was always available, phone, email and even after hours discussions. For me, when dealing with such an important decision and process in regard to houses, I sincerely trust this team to do the best for me; equally you can contact them even in times of crisis due to a delay in the chain or other house sale matters, they are always available.
NH · 11 January 2021 · Intercounty Bishop Stortford
Agent replied · 5 July 2023
Thank you for your review and thank you for recommending our Saffron Walden branch. It's fantastic to hear how happy you are with Charlotte, Clare and Peter's great service. We will be sure to share your review with them and the team.
★★★★★ 1/5
TrustpilotWe were not happy with the service…
We were not happy with the service provided by the Dunmow Office of Intercounty with the management of the letting of our property in Dunmow from 2019 to 2020. We paid for the 'preferred' service and although 2020 was obviously a difficult year due to Covid 19 the service we received did not live up to our expectations. I would not recommend.
Sue · 11 January 2021 · Intercounty Bishop Stortford
Agent replied · 4 October 2026
Thank you for this review and sorry to hear of your dissatisfaction.
Having now made contact with you in this regard we will investigate further and respond particularly given the involvement of a third party provider.
★★★★★ 5/5
TrustpilotAssets to Intercounty!
Extremely pleased with the service received from both George & Luke on lettings. They both went above and beyond to ensure that our first move went as smoothly as possible, especially during such unprecedented times. We can highly recommend Intercounty's wonderful lettings team at Braintree!
Lauren · 4 January 2021 · Intercounty Saffron Walden (57 High Street)
Agent replied · 13 June 2024
Thank you for your lovely review and for recommending Intercounty. We will be sure to share this review with the Braintree team.
★★★★★ 5/5
TrustpilotAssets to Intercounty!
Extremely pleased with the service received from both George & Luke on lettings. They both went above and beyond to ensure that our first move went as smoothly as possible, especially during such unprecedented times. We can highly recommend Intercounty's wonderful lettings team at Braintree!
Lauren · 4 January 2021 · Intercounty Bishop Stortford
Agent replied · 5 July 2023
Thank you for your lovely review and for recommending Intercounty. We will be sure to share this review with the Braintree team.
★★★★★ 4/5
TrustpilotVery professional and friendly staff
Can’t thank Jack, James, Olivia and Helen enough for all their help and assistance in selling the house. All staff were friendly and we were always made to feel welcome. Our house must have won the Guinness book of records for the house most viewed! Our thanks also go to Doug who helped in the final stages of the house sale as sales negotiator. He kept us updated of progress in a timely manner. He was always of a cheerful disposition.
Simon · 29 December 2020 · Intercounty Bishop Stortford
Agent replied · 5 July 2023
Thank you for your positive review! We are pleased that you were provided with great service and we will share your review with the Bishop's Stortford team.
★★★★★ 5/5
TrustpilotA tight-knit team focused on results.
Peter and his team were a delight to deal with throughout the entire sales process. They worked hard to generate interest in my property and they sold my house quickly at a good price.What stood out the most to me was how the entire team were involved and in sync (Clare, Charlotte, Abi and Peter) to get the job done. You can tell they are a tight-knit team focused on results.
Mike · 15 December 2020 · Intercounty Saffron Walden (57 High Street)
Agent replied · 13 June 2024
Thank you for your review Mike. It's lovely to hear that Peter and the team provided a great service. We will certainly share your review with them.
★★★★★ 5/5
TrustpilotA tight-knit team focused on results.
Peter and his team were a delight to deal with throughout the entire sales process. They worked hard to generate interest in my property and they sold my house quickly at a good price.
What stood out the most to me was how the entire team were involved and in sync (Clare, Charlotte, Abi and Peter) to get the job done. You can tell they are a tight-knit team focused on results.
Mike · 15 December 2020 · Intercounty Bishop Stortford
Agent replied · 5 July 2023
Thank you for your review Mike. It's lovely to hear that Peter and the team provided a great service. We will certainly share your review with them.
★★★★★ 1/5
TrustpilotSo disappointed when we let my mothers house with…
We let my mothers house with Intercounty in Gt Dunmow in 2019 with their ‘preferred service’.This was not a success by any measure. They did not communicate with us, the tenants were appalling, (the other agents interview before letting,)but Intercounty did not, and every disaster which we encountered had to be brought to their attention by us.Another time I will go elsewhere.We have complained but have received no clear explanation yet for why their service was so poor apart from the times we are going through. The other main agent is working well though and their staff keep in touch by telephone and use email, as we transferred the sale to them. Thank you for saying you will support us, we are still waiting......no calls or emails yet.
Elizabeth · 14 December 2020 · Intercounty Saffron Walden (57 High Street)
Agent replied · 13 June 2024
Thank you for your review, though it is not positive as we would like we do value constructive feedback.Certainly this tenancy has not ended how either party would have liked and we acknowledge an interim inspection was not able to be conducted during lockdown.Its impossible to go through every detail on a review however thorough referencing was undertaken and supplied at the outset but we appreciate that does not determine a tenants future conduct.We are happy to support you in any way we can from here to reach the right conclusions.Thank you for your updated response. As promised in our last email to you we will be back to you once we have investigated fully all matters. Kind regards
★★★★★ 1/5
TrustpilotSo disappointed when we let my mothers house with…
We let my mothers house with Intercounty in
Gt Dunmow in 2019 with their ‘preferred service’.This was not a success by any measure.
They did not communicate with us, the tenants were appalling, (the other agents interview before letting,)but Intercounty did not, and every disaster which we encountered had to be brought to their attention by us.
Another time I will go elsewhere.
We have complained but have received no clear explanation yet for why their service was so poor apart from the times we are going through. The other main agent is working well though and their staff keep in touch by telephone and use email, as we transferred the sale to them.
Thank you for saying you will support us, we are still waiting......no calls or emails yet.
Elizabeth · 14 December 2020 · Intercounty Bishop Stortford
Agent replied · 5 July 2023
Thank you for your review, though it is not positive as we would like we do value constructive feedback.
Certainly this tenancy has not ended how either party would have liked and we acknowledge an interim inspection was not able to be conducted during lockdown.
Its impossible to go through every detail on a review however thorough referencing was undertaken and supplied at the outset but we appreciate that does not determine a tenants future conduct.
We are happy to support you in any way we can from here to reach the right conclusions.
Thank you for your updated response. As promised in our last email to you we will be back to you once we have investigated fully all matters. Kind regards
★★★★★ 5/5
TrustpilotHaving recently exchanged on our…
Having recently exchanged on our property sale, we found William and the sales team to be professional and made the process from entering the market to point of sale as stress free as possible.The final stages of the process from agreeing a purchase price to exchange were handled by Doug Whybrow and his communications and persistence was second to none. Doug was always available to answer any questions we had and provided updates as required.
Alan · 13 December 2020 · Intercounty Saffron Walden (57 High Street)
Agent replied · 13 June 2024
Thank you for your review Alan. It's great to hear that William and the sales team gave you a professional service. It's lovely to also hear that Doug has handled your sale especially well, we will share your feedback with the team.
★★★★★ 5/5
TrustpilotHaving recently exchanged on our…
Having recently exchanged on our property sale, we found William and the sales team to be professional and made the process from entering the market to point of sale as stress free as possible.
The final stages of the process from agreeing a purchase price to exchange were handled by Doug Whybrow and his communications and persistence was second to none. Doug was always available to answer any questions we had and provided updates as required.
Alan · 13 December 2020 · Intercounty Bishop Stortford
Agent replied · 5 July 2023
Thank you for your review Alan. It's great to hear that William and the sales team gave you a professional service. It's lovely to also hear that Doug has handled your sale especially well, we will share your feedback with the team.
★★★★★ 5/5
TrustpilotGreat team and great service
I have just completed the purchase of a property through the Saffron Walden branch. Throughout the process of looking for a suitable property, the Intercounty team of Abi and Clare stood out as they were really proactive and helpful in helping me find somewhere that would be right for me. This was a unique experience in a busy market where every other agency never seemed to do more than the bare minimum. Once I found the right property the team went the extra mile to help get everything sorted out. In particular Peter, was a real star in helping to solve any problems that came up along the way and was constantly supporting me to drive the process forward by liaising with all the associated parties in a really effective and professional way. Any time that Peter was not available I was really impressed that Abi was always able to be equally as helpful.
I have no hesitation in recommending them to anyone looking to buy or sell a property in the Saffron Walden area.
Owen · 11 December 2020 · Intercounty Bishop Stortford
Agent replied · 5 July 2023
Thank you for your review Owen. Thank you for recommending our Saffron Walden branch. It's fantastic to hear how happy you are with Abi and Clare. We will be sure to share your review with them and the team.
★★★★★ 5/5
TrustpilotAmazing
Very easy to deal with anything, quick responses and very happy
Lucas · 10 December 2020 · Intercounty Bishop Stortford
Agent replied · 5 July 2023
Thank you for your review Lucas. Its lovely to hear that you are happy with the Intercounty team.
★★★★★ 5/5
GoogleExcellent service throughout and Jac was brilliant form start to finishPositiveProfessionalism
Lee · 10 December 2020 · Intercounty Saffron Walden (57 High Street)
★★★★★ 5/5
TrustpilotBrilliant Service
Brilliant service from ALL of the staff at Intercounty Bishop’s Stortford. The sales team arranged and conducted lots of viewings and found the ideal buyer. Everyone kept me updated with feedback and offers. Doug took over once we had secured a sale in a very short time. He was friendly professional and so helpful. He was always available to answer questions. I could not fault the service we received and would 100% recommend Intercounty to everyone. Well done team, you should be very proud of yourselves, you are all a credit to your company!!!
Kim · 9 December 2020 · Intercounty Saffron Walden (57 High Street)
Agent replied · 13 June 2024
Thank you for your review Kim and thank you for recommending us. It's brilliant to hear that the Bishop's Stortford sales team provided an excellent service throughout your sale. We will share your review with the team.
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