Trusted Agent profile · Dorset

Goadsby estate agents in Bridport, Bournemouth, Salisbury and 6 more

4.6

★★★★★ Excellent

1,416 reviews across 13 offices and 4 platforms

www.goadsby.com

Goadsby has 13 offices, in Bridport, Bournemouth (three offices), Salisbury, Weymouth (two offices), Poole (two offices), Verwood, Ferndown, Broadstone and Wareham (Dorset). Together they have 1,416 reviews on four platforms, rated 4.6 out of 5 overall.

Google logo

4.7 / 5

1,365

Reviews on Google

All 13 offices

Yell logo

4.8 / 5

5

Reviews on Yell

All 13 offices

Trustpilot logo

44

Reviews on Trustpilot

Business-wide

Our offices

Goadsby's 13 offices, most reviewed first. Each has its own page.

Latest reviews from every Goadsby office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Trustpilot

Bought a property through the Ferndown…

Bought a property through the Ferndown Office, really good communication, would recommend this office.

AdRo · 8 April 2021 · Goadsby Poole (245 High Street North)

1/5

Trustpilot

Gazumping Goadsby

Gazumping Goadsby decided to show the property which we had agreed to purchase to another buyer although we had already undertaken and paid for a survey

Martin · 4 April 2021 · Goadsby Broadstone

1/5

Trustpilot

Gazumping Goadsby

Gazumping Goadsby decided to show the property which we had agreed to purchase to another buyer although we had already undertaken and paid for a survey Avoid Goadsby at all costs they cannot be trusted

Martin · 4 April 2021 · Goadsby Poole (245 High Street North)

5/5

Google

Just want to thank George and team from Goadsby who acted for us with professionalism and panache. Great job.PositiveProfessionalism

Suzan · 9 January 2021 · Goadsby Bridport

Agent replied · 8 January 2025

Hi Suzan, that is great to hear and thank you for taking the time to review our service, glad we could help! All the best.

1/5

Trustpilot

Incompetent

Incompetent. We had the misfortune of buying a property using the estate agents Goadsby Southampton. At no point were we told the property was a leasehold house not a freehold. Either they were unprofessional enough to not know or did not care to find out, I find both of these options unsatisfactory. We felt badgered throughout the process, By completion day I was so unbelievably stressed I could not bear taking phone calls from them. The phone calls we received made me feel guilty that I wasn’t doing enough. Conversations were always lengthy and hard to follow. I sometimes just could not understand what we were being asked to do. The phone calls were on the verge of harassment. We were asked to call my bank, to get them to email confirmation that the deposit funds would be released to the solicitors within 2 working days. When I called the bank they said that it violated the data protection act. It felt like they had no idea what they were doing. Why they asked me to do this shows this. On the Tuesday before we were due to complete and exchange (Friday), we were told for the first time that if it did not happen on Friday then it would not happen for another month as someone in the chain has a hospital admission. We thought we were merely aiming for this date, not that it would delay the process so much. I have email threads that just keep asking the same question to me. I kept answering as best I could and asking for clarity of what they wanted but they just asking the same question over and over. The conveyancer they recommended were incompetent too.

Katie · 26 December 2020 · Goadsby Poole (245 High Street North)

4/5

Trustpilot

Goadsby Estate Agent Wimborne have been…

Goadsby Estate Agent Wimborne have been everything I hoped for in an Estate Agent. Informative very professional and they have accompanied every viewing. I cannot praise the team enough and would thoroughly recommend them to anyone.

Carol · 1 December 2020 · Goadsby Poole (245 High Street North)

1/5

Trustpilot

Awful!

My partner had an awful experience with Goadsby. Very quick to take her money but then it was all down hill. Customer service & communication was appalling, a culture of arrogance seems to run through the company. Luckily there are many other estate agents to choose from, which is exactly what we've done with our latest sale & purchase.

Consumer · 27 October 2020 · Goadsby Poole (245 High Street North)

5/5

Google

Rating only, no written review.

Geoff · 13 October 2020 · Goadsby Ferndown

Agent replied · 11 June 2024

Hi Geoff, thank you for your 5 star review. All the best.

5/5

Google

We recently completed a purchase with Goadsby and I found them very good, quick to respond and willing to help as much as they could. 5 marks from me, keep this up!

Andrei · 13 October 2020 · Goadsby Ferndown

Agent replied · 11 June 2024

Hi Andre, that is so great to hear, many thanks for your review. All the best in your new home !

4/5

Google

Rating only, no written review.

Molly · 13 October 2020 · Goadsby Ferndown

Agent replied · 11 June 2024

Hi Molly, thank you for taking the time to review our services. All the best.

5/5

Google

Great service, friendly and helpful staff

Sharon · 13 October 2020 · Goadsby Ferndown

Agent replied · 11 June 2024

Hi Sharon, Thank you for your 5 star review of our services. Kind regards.

5/5

Google

I completed on my house, for which Goadsby were the agents, as coronavirus restrictions were coming into force. Although their offices were closed they kept me up to date with my situation and well informed of progress. Finally they facilitated safe handover of the keys and i was very grateful they helped make stress free transaction at such a difficult time.

Jim · 13 October 2020 · Goadsby Ferndown

Agent replied · 11 June 2024

Hi Jim, That is great to hear, glad we were able to help at what was a very difficult time for everyone. All the best.

5/5

Google

Goadsby were amazing in dealing with the sale of our property, they were always in touch when needed to be and kept us in the loop at all times. Would highly recommend Richard and his team as they took the stresses away and made the process seamless from beginning to end. Thank you.

Beckie · 13 October 2020 · Goadsby Ferndown

Agent replied · 11 June 2024

Hi Beckie, Many thanks for taking the time to review our service, so glad we were able to assist you in the sale of your property. All the best!

5/5

Google

Katherine showed me around & was very knowlegable about the property & its surroundings. David was my main point of contact throughout the process & kept in touch regularly to both deliver & collect information. I fell in love with the property at first sight and moved in last Friday #very happy customer

Tracey · 13 October 2020 · Goadsby Broadstone

Agent replied · 11 November 2024

That's great to hear Tracey, glad we could help you find the home of your dreams! All the best.

5/5

Google

Would highly recommend David and the team to anyone wishing to sell their house

Jon · 13 October 2020 · Goadsby Broadstone

Agent replied · 25 August 2024

Hi Jon, thank you for the feedback, all the best.

2/5

Google

Rating only, no written review.

Fala · 13 October 2020 · Goadsby Broadstone

Agent replied · 11 June 2024

Hi Fala, thanks for taking the time to review us. We can't match your user name here to anything on our system so please contact us directly at broadstone@goadsby.com and hopefully we can resolve any issues you may have had.

5/5

Google

Nice to watch the sea from the tables

John · 13 October 2020 · Goadsby Broadstone

Agent replied · 11 June 2024

Hi John, thanks for the 5 star review. However we don't have any tables with sea views! If we can help you with buying,selling or renting a property please contact us though :)

5/5

Google

Friendly helpful estate agents.

Steve · 13 October 2020 · Goadsby Broadstone

Agent replied · 11 June 2024

Thank you for your feedback Mr Heir.

1/5

Google

Had an appointment today on Christmas Eve at 12.30 and guess what the office is closed. Well done Goadsby for wasting my time.

Adam · 13 October 2020 · Goadsby Broadstone

Agent replied · 11 June 2024

Hi Adam, Sorry to hear this. I have checked the Broadstone office diary and there was no viewing in for either lettings or sales on the 24th? We were closed from the 23rd Dec until today. So whether there has been a miscommunication ?Please contact the team at Broadstone on 01202 692145 and I'm sure they can get to the bottom of what has happened. Kind regards

5/5

Google

Sold the house very quickly and for the asking price. They kept me informed throughout the sale.

John · 13 October 2020 · Goadsby Broadstone

Agent replied · 11 June 2024

Hi John, that is great to hear, thanks for taking the time to review our service. Kind regards.

5/5

Google

The Service and Attention that we received from Rhyce and Lindsay in the Broadstone branch was excellent. Definitely to be Recommended.

Den · 13 October 2020 · Goadsby Broadstone

Agent replied · 11 June 2024

Hi Den, many thanks for your 5 star review, glad we could help. All the best.

5/5

Google

I found all staff to be extremely helpful and contactable. They made me feel very welcome and kept me up to date with viewings/offers and rejections! Thank you

Tina · 13 October 2020 · Goadsby Broadstone

Agent replied · 11 June 2024

That is great to hear Tina, may thanks for taking the time to review our service. All the best.

5/5

Google

Very helpful, always kept me informed. The purchase took a very long time to get over the line but Rhyce did everything I could expect from him. Very pleased with the service

Michael · 13 October 2020 · Goadsby Broadstone

5/5

Google

Having just completed my sale I would highly recommend all at the Broadstone branch,with special mention to Connor, for being so efficient, courteous and effective.He did a great job in keeping me informed of progress. A great job all round.

L · 13 October 2020 · Goadsby Broadstone

Agent replied · 11 June 2024

Thank you for your feedback, our pleasure.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Goadsby, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Goadsby is among EA Masters 2026 winners.

EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2026.

EA Masters by year, 2018 to 2020

Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.

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Questions about Goadsby

Which Goadsby office has the most reviews?

Bridport has the most, with 223 reviews rated 4.5 out of 5, followed by Bournemouth (114) with 216.

Where are the Goadsby offices?

The 13 Goadsby offices, by town:

Has Goadsby won any awards?

Yes. In The Trusted Agent 2026 awards, Bridport won Trusted Agent. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 3 other industry awards since 2018.

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