Trusted Agent profile · Dorset
★★★★★
1,415 reviews across 13 offices and 4 platforms
Goadsby has 13 offices, in Bridport, Bournemouth (three offices), Salisbury, Weymouth (two offices), Poole (two offices), Verwood, Ferndown, Broadstone and Wareham (Dorset). Together they have 1,415 reviews on four platforms, rated 4.6 out of 5 overall.
1,364
Reviews on Google
All 13 offices
5
Reviews on Yell
All 13 offices
44
Reviews on Trustpilot
Business-wide
Tell us what you need and up to 3 trusted local agents will be in touch.
Goadsby's 13 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Goadsby, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Goadsby is among EA Masters 2026 winners.
EA Masters winners in four years, the group and its branches: 2026, 2020, 2019, 2018.
2020 1 award EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 1 Bronze EA Masters 2018 winners
Source: Best Estate Agent Guide 2027 results, as published. Earlier years link to each year's list.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleA well organised, efficient and professional letting team.
Hi David, that is great to read, I'm sure Hannah and Josie will really appreciate your comments. So pleased we have been able to assist you. All the best.
1/5
TrustpilotNo way of leaving no star
No way of leaving no star. Good tenants, on month by month, wanted to end the tenancy on the 5th of December, rang Broadstone and told them, they replied. Yes, all fine. 3-4 days later had an email to say I couldn’t end a tenancy, unless we put it in writing… Yes, that’s right in writing, not email. Did this and then told we could end the tenancy until the 11th of December so it cost us an extra week at no fault of ours. Property had damp issues, which we weren’t told, just found out from previous tenant who had same problem, so threw lots of stuff out through mould. Now there trying to claim for new carpet in the lounge after hearing nothing for 21 days, which was about 10-15 years old, I’ve asked for the original invoice for carpet, but they ignore this, as they obviously can’t find. 30 days now and still haven’t received my deposit back From the Ferndown branch. Should be illegal !!!
Thank you for your review. We’re sorry to hear about your experience and the frustration this has caused, particularly around the notice period, the damp/mould concerns, and the delay in receiving your deposit. If you contact the branch with the property address, tenancy dates and your deposit reference, a manager can review the file, including the advice given about ending the tenancy, the condition reports and any proposed deductions (such as the carpet), and provide a clear update on the deposit return timescales. As your deposit is protected with a tenancy deposit scheme, any deductions must be supported by evidence and you have access to the scheme’s independent dispute process if you don’t agree. We’re sorry again for the inconvenience, please get in touch so we can look into this and respond properly.
5/5
GoogleWe recently purchased our new home through Goadsby, Callum was our first point of contact and latterly George too. Both were really nice to deal with, always professional and on the ball. We would highly recommend them. Thanks guys Paul & Tina
Hi Paul & Tina, so pleased the team were able to help you. I'm sure Callum and George will really appreciate your comments. All the best in your new home!
5/5
GoogleExcellent support and service throughout my purchase. Particular thanks to Becky for her help.
Hi Pawel, that is great to hear! Thank you for your kind review. All the best.
5/5
GoogleEllie and her colleagues have been really helpful in getting through with every document needed to rent a property. She was responsive and quick to answer my questions. She was very polite and professional towards us. Thank you, Ellie and Goadsby.
Hi Tabita, thank you for your kind review. So pleased Ellie and the team were able to help you. All the best.
5/5
GoogleI am so greatful to the service I received from entire team.They arranged me a rental house within a short period which is so appreciable.Specially Hannah, she stood up there with me for entire process, which made my life so easy.So once again thank you all for the support and dedication to the service.God bless you all.
Hi Beena, thank you for your kind review, so pleased we were able to help you. All the best and kind regards.
5/5
GoogleWe have just completed letting my mother's property in Corfe Castle. Josie and the team have been incredible facilitating the let as well as organising so many jobs and tasks that have been difficult for us to manage from a distance. Friendly, prompt, professional and helpful - the team really have been exceptional.
Hi Fi, thank you for your kind review. So pleased Josie and the team were able to help you with your mothers property in Corfe Castle. All the best and kind regards.
5/5
GoogleAs a developer I have dealt with many estate agents over the years but I must say that Gavin and his team at Goadsby Wareham have out performed them all! Quick sale at a great price and helped keep the chain together when things got difficult. Would highly recommend.
Hi Elliott, that is great to hear. Thank you for your kind review I'm sure Gavin and the team will really appreciate your comments. All the best and kind regards
5/5
GoogleCouldn’t recommend buying through Goadsby more. For an on-paper easy buy, to facing some complications on the way, they have supported me every step of the way. Gavin has always been available and responds to every email and phone call. The whole team have been so lovely and made this happen for me.
Hi Jess. You are very welcome, so pleased we were able to help you with your purchase. All the best and kind regards
5/5
GoogleWould happily recommended Goadsby, we were really pleased with the service provided by Gavin and his team. They were always professional, friendly and extremely efficient, responding to communication quickly and going above and beyond to provide a smooth sale. Gavin always keep us up to date, and explained anything we needed to do to speed things up especially when it came to the solicitors. Many thanks to team Goadsby!
Hi Andrea, many thanks for taking the time time to review our Wareham office. I'm sure Gavin and the team will really appreciate reading your comments. So pleased we were able to assist you with your move. All the best.
5/5
GoogleRating only, no written review.
Hi Alina Thank you for your 5 star review of our Salisbury office, all the best.
5/5
TrustpilotWould highly recommended Goadsby Wareham Branch
Would happily recommended Goadsby, we were really pleased with the service provided by Gavin and his team. They were always professional, friendly and extremely efficient, responding to communication quickly and going above and beyond to provide a smooth sale. Gavin always keep us up to date, and explained anything we needed to do to speed things up especially when it came to the solicitors. Many thanks to team Goadsby!
Thank you for your wonderful review and recommendation. We’re really pleased to hear Gavin and the Wareham team provided such a smooth and efficient service, keeping you regularly updated and helping to push things along with the solicitors. We’ll be sure to pass your kind comments on to Gavin and the team. Wishing you all the very best, and thank you again for choosing Goadsby.
1/5
TrustpilotDo you own sale /not well regulated
Southbourne Goadsby is very good at getting a buyer and advertising . We found we were on our own as great deal after we got buyer. There was one meeting with our buyer and Goadsby basically seems to wait for us to do all the work or our sale failed ..either way they made full commission Goadsby seems to not know what was going on to the point that we got an email asking if we had exchanged the day after ... this was after a long period of us keeping Goadsby informed with a great deal of our hard work to chase various solicitors to reply and to chase pieces of paperwork back and forth ... Goadsby did not know what was going on with our buyer ... Goadsby said they did not contact solicitors at all over the phone and refused to help ..which was later denied . Goadsby is only regulated by themselves [ Rex Craven and a very tolerant RICS [ who we complained to , and also by the Property redress scheme who has poor reviews so we expect to get no support here as well . It seems to be impossible to get a fair complaint process ,Basically unlike estate agents under the Property ombudsman who have to provide proof of the services provided , the client has to provide proof ,which of course you will have all of it as Goadsby will have this , so Goadsby has another successful sale and full, high fees or if not they still make lots of money from other sales and its not their fault ...with our sale Goadsby presented our work as their own ..when they read our emails ...and our buyers were duly impressed by our hard work under the Goadsby name We know very different treatment due to Palmers and snell and an aborted sale who did provide evidence and money back to us and were honest ,but they are under the Property ombudsman . If you are any good at getting a buyer do it yourself would be our advice , or at least avoid agents who are not under the Property ombudsman ..as there is probably a good reason for this .
5/5
GoogleReally helpful advice and relevant properties emailed out to me. Tommy was very efficient and extremely pleasant to deal with.
Hi Gilly, that is great to read, thank you for your kind review. So pleased we were able to help you. All the best and kind regards
5/5
GoogleVery happy with the services offered by Goadsby and in particular George, who visited recently to provide a property appraisal marketing report. A professional, timely and efficient visit with a thorough report. thank you.
Hi Roger, thank you for taking the time to review our sales team. I'm sure George in particular will really appreciate your comments. All the best.
5/5
GoogleHow refreshing to speak with Tommy Howard who was not only thoroughly professional but genuinely helpful and knowledgeable. A credit to his firm. I would not hesitate to use Goadsby's in any future house move I may choose.
Hi Lesley, that is great to read! Thank you for taking the time to feed this back to us. I'm sure Tommy will be delighted to read your comments. All the best and kind regards.
5/5
GoogleI purchased my house through Goadsby. Even though they were acting for the vendors and not myself, I was very impressed with their fair-minded and pragmatic approach to what turned to be a challenging purchase. Communication from them was very good and there was a real determination to get the deal over the line. Highly recommended.
Hi John, thank you for taking the time to review our service. So pleased we were able to assist you with your purchase. All the best and kind regards.
1/5
TrustpilotGoadsby At Ferndown - Worst expetience when you end contract
The company is not friendly and their job end the moment tenancy agreement is signed. No collaboration or support. Especially the Ferndown branch! Never go them. There is no patience to listen to a problem statement and always delayed response. I have formally written to Deposit Scheme to get my deposit back while the assocaites just push back on every request to even get the least of information! Never go to them if you want peaceful life within or life after tenancy in gettin own money back or have an idea about the end!
5/5
GoogleEasy and pleasant experience all the way through with everybody I've spoken to during the process of buying my first house. Also alot of thanks goes to Sam for helping out as much as he has would use them again for any house related things in future
Hi Ryan that is great to read! I'm sure Sam and the team will really appreciate your comments. So pleased we were able to help you. Kind regards.
5/5
GoogleBig thank you to Chloe who has just helped us with a long, complex and sometimes frustrating house move. Chloe went above and beyond to chase up the chain and we're now looking forwards to moving to our new home. Would definitely recommend Goadsby Wareham.
Hi Lisa that is fantastic to read, so pleased Chloe was able to help you with your move. I'm sure she will be equally as delighted to read your comments. All the best and kind regards.
5/5
GoogleGavin and the team at Goadsby were incredibly helpful in what became a complex purchase, with mortgage and chain issues to navigate. They offered a lot of proactive support towards the end of the process which was critical in us securing our new home - thank you!
Hi Natalie, many thanks for your kind review. I'm sure Gavin and the team will really appreciate your comments, so pleased we were able to help you with your purchase. All the best.
1/5
TrustpilotUse an alternative agent if you want to sell your property in Bournemouth
A very disappointing experience I'm afraid and I would not recommend Goadsby if you are looking to sell your property in Bournemouth. There was very little engagement, enthusiasm, pro-activity or feedback from day one. A very small number of viewings and no effort to keep me updated on viewings or discussions with potential buyers. One offer was accepted but Goadbsy never demonstrated any commitment to progressing the sale, resolving the key issues or addressing any of the enquiries that were raised by the potential buyers. This meant a lost sale and a £2,000 solicitors fee. Any discussions with my contacts at Goadsby always focused on the easy option of quick price reductions as opposed to marketing opportunities they could put in place to drive viewings and footfall. Additional and improved photographs were discussed but again took 3 weeks to implement. Too many lost opportunities at a time when challenging conditions require a pro-active, knowledgeable and determined agent. I'm more than happy to discuss this feedback with anybody from the Goadbsy senior management team in more detail if they would like to call me but I doubt this will happen. Most definitely not to be recommended. Find another agent.
1/5
GooglePhoned 3 times to enquire about 2 properties to rent, No one bothered to phone me back, not even to say they'd been rented if they had, obviously don't want the business.
Hi Phillip, Thank you for your feedback. As a company we pride ourselves on our customer service and I can assure you every enquiry we receive is important to us, so it was disappointing to read this and it will be bought to the managers attention. In the meantime if you are still looking please do contact our lettings director directly at mark.sanderson@goadsby.com.
5/5
GoogleNo regrets at all at choosing Goadsby Estate Agents to take care of all the details for renting out my property. Always available, efficient, kind....they just took care of everything. An excellent service. Thank you Kelsey
HI Litsa, that is great to read, thank you for taking the time to review our service. I'm sure Kelsey and the team will really appreciate your comments. All the best.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Bridport has the most, with 223 reviews rated 4.5 out of 5, followed by Bournemouth (114) with 216.
The 13 Goadsby offices, by town:
Yes. In The Trusted Agent 2026 awards, Bridport won Trusted Agent. At EA Masters 2026 the group won Silver for Best Estate Agent Guide 2027, Lettings. The group and its branches have also won 3 other industry awards since 2018.
