Trusted Agent profile · Hampshire, Dorset and West Yorkshire

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Enfields estate agents in Bournemouth, Southampton, Bitterne and 6 more

4.5

★★★★★ Excellent

3,017 reviews across 14 offices and 4 platforms

www.enfields.co.uk

Enfields has 14 offices, in Bournemouth (two offices), Southampton (four offices), Bitterne, Pontefract, Eastleigh (two offices), Wakefield, Poole, Hythe and Southsea (Hampshire, Dorset and West Yorkshire). Together they have 3,017 reviews on four platforms, rated 4.5 out of 5 overall.

Google logo

4.5 / 5

2,440

Reviews on Google

All 14 offices

Facebook logo

4.7 / 5

133

Reviews on Facebook

All 14 offices

Trustpilot logo

261

Reviews on Trustpilot

Business-wide

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Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Enfields's 14 offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Enfields, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Enfields and its branches won awards at The British Property Awards in one year, most recently 2021.

British Property Awards winners in one year, the group and its branches: 2021.

British Property Awards by year, 2021

Source: The British Property Awards winners lists, as published, linked by year.

Reviews on Google

Showing 2,434 reviews on Google only. Show every review

5/5

Google

Rating only, no written review.

Toshka · 13 November 2018 · Enfields Pontefract

Agent replied · 11 November 2024

Hi, We appreciate your positive review about your recent experience with us! Thanks again

5/5

Google

Best estate agents in Pontefract

Rebecca · 13 November 2018 · Enfields Pontefract

Agent replied · 11 November 2024

Thankyou for your 5 star rating, we really appreciate it.

5/5

Google

Fantastic service, would recommend

Rachel · 13 November 2018 · Enfields Pontefract

Agent replied · 11 November 2024

Thankyou for your 5 Star review

5/5

Google

Always helpful and answered any questions promptly.

Lesley · 13 November 2018 · Enfields Pontefract

Agent replied · 11 November 2024

Thank you for your 5* review and comments

5/5

Google

I’m registered with Bradley as a buyer and he is always sending me over potential new properties

David · 13 November 2018 · Enfields Pontefract

Agent replied · 11 November 2024

Hi David, Thankyou for leaving us a review. Bradley will keep on letting you know of new properties which you may be interested in.

5/5

Google

Thank you Enfields’s pontefract especially to Bradley, Sophie, Caitlin & Joanne for a stress free sale

Dianne · 13 November 2018 · Enfields Pontefract

Agent replied · 11 November 2024

Thankyou so much for your review, we are glad you had a stress free sale.

5/5

Google

Great service from enfields pontefract . More than happy to answer any questions I had . Kept me updated at all times and did their very best for me

Abigail · 13 November 2018 · Enfields Pontefract

Agent replied · 11 November 2024

Thank you for your review Ms Sharp, we are pleased to hear you were happy with the service.

5/5

Google

Very friendly and helpful kept me updated with progress reports throughout the selling process. Sent regular emails asking if I had any questions

Janet · 13 November 2018 · Enfields Pontefract

Agent replied · 11 November 2024

Thank you for your review Ms Young, we are happy to hear the selling service was positive.

5/5

Google

Very helpful and friendly staff. Always available. Explained everything along the way. Danielle the financial advisor was a godsend too.

Tracey · 13 November 2018 · Enfields Pontefract

Agent replied · 11 November 2024

Thankyou for your 5 Star review, we really appreciate it and we hope your enjoy your new home.

5/5

Google

Great service from start to finish. Joanne was amazing as were the rest of the team. All enquiries were answered promptly and efficiently. They could not have done more. Thank you

Brian · 13 November 2018 · Enfields Pontefract

Agent replied · 11 November 2024

Thankyou for your 5 star review. We are all glad to be of service.

2/5

Google

Viewed a property with Enfields a few weeks ago. Felt very discriminated as a person by them, taking us by judgement and not asking ongoing further questions to lead us with success with a property we was turned down due to them not giving enough formal details to the landlord! Defiantly will think twice when seeing a property with these again! Shocking!

Bethany · 13 November 2018 · Enfields Pontefract

Agent replied · 11 November 2024

Dear Bethany, Thank you for your review. Obviously we are very disappointed to have such negative feedback. We will investigate your comments today and respond asap. Chris Heaps (Managing Director) Hi Bethany, Thank you for giving me time to investigate your comments. Discrimination is something we take very seriously at Enfields and in some cases it is restricted through certain legislation. We are also regulated through The Property Ombudsman as well as The Association of Letting Agents and must work to a strict code of conduct. At the time of your interest on the property we had a second party who also demonstrated an interest in letting it. The landlord ultimately makes the decision and that was based on the ‘basic’ information you and the other party provided. Having made my enquiries we are sure that the landlord would have made the same decision even if you would have provided further formal details. We understand your disappointment but the decision by the landlord was based on the other tenants particular circumstance and his decision was not personal. If you feel you were discriminated against you are obviously within your right to make a formal complaint in writing to The Property Ombudsman who would investigate this further. Kind regards Chris Heaps (Managing Director).

5/5

Google

Professional and helpful, especially when the sale 'dragged on a fair bit' due to matters at the beginning of the chain. House sold to first person who viewed (prior to photos and Rightmove) who were on an Enfields alert listing. Would recommend.

Stuart · 13 November 2018 · Enfields Pontefract

Agent replied · 11 November 2024

Thankyou for taking time to leave us a review. We appreciate your positive feedback about your recent experience with us and we are really happy you will recommend us.

5/5

Google

We recently bought our house from Enfields. We found them to be a friendly and professional company. We first told them we were seeking a house and they went above and beyond to try and find us the right house with the criteria we gave, which was .quite a list. Thank you Enfields

Leanne · 13 November 2018 · Enfields Pontefract

Agent replied · 11 November 2024

Thankyou for your kind words.

4/5

Google

First impression is a clean and efficient open plan office with smart intelligent staff. The place is clean and the process of buying or renting is also done in a methodical way. Apart from the normal buying selling or renting service you would expect, they also supply a full portfolio of support services - a one stop shop of services to take the worry and ease this stressful process through to conclusion. The staff are well dressed, polite and approachable with a knowledgeable helping hand along the way.

Simon · 13 November 2018 · Enfields Pontefract

Agent replied · 11 November 2024

Thankyou for your kind comments

5/5

Google

Enfields in Pontefract are fantastic! After getting no customer service from a local competitor, I swapped to Enfields and my experience couldn't have been more different. Everyone in the team is professional, hard-working and happy to help. They made a potentially stressful time, simple and straightforward. Thank you Enfields!

Emma · 13 November 2018 · Enfields Pontefract

Agent replied · 11 November 2024

Thankyou so much for your kind review. We're all glad we were able to help and make your experience a happy one.

5/5

Google

I have just purchased a property that was marketed by Enfields. From start to finish the staff were very friendly and extremely helpful. They bent over backwards to make the sale happen and help me in every way possible. I would say they even chased people up on my behalf that were not their responsibility. I could not recommend any higher. Great company. Thank you very much.

Dale · 13 November 2018 · Enfields Pontefract

Agent replied · 11 November 2024

Thankyou for your 5 star rating, we really appreciate it.

5/5

Google

I'd recommend Enfields to anyone looking to sell a house. We thought their suggested asking price was optimistic but we had an offer after the second viewing. Thereafter, Joanne worked tirelessly to deal with the issues that arose and did so with professionalism and a sense of humour. We can't thank her and the rest of the team enough.

Sue · 13 November 2018 · Enfields Pontefract

Agent replied · 11 November 2024

Dear Ms Walker, Thank you for your review, we are so pleased your experience with Enfields was a great one and we were very happy to achieve a sale for you. We wish you all the best. Kind Regards, Joanne Boaler

5/5

Google

When selling my mothers house I asked a well known chain of estate agents as well as Enfields for a valuation. I met both estate agents on the same day and selected Enfields as Andrew Baxter was so passionate and enthusiastic about his business and what Enfields could offer and we felt the marketing package was superior. Within a week of the property being placed on the internet we had an offer and the whole sale was completed in less then 3 months from the initial valuation. Enfields arranged the Energy Performance Certificate, the solicitors, carried out all the viewings and kept me informed through the whole process. I would have no hesitation in recommending them to anyone selling a property.

Stephen · 13 November 2018 · Enfields Pontefract

Agent replied · 11 November 2024

Dear Mr Walton, Thank you for taking the time in providing us with this fantastic review. It is very much appreciated for me and the team. Kind Regards, Andrew Baxter

5/5

Google

We purchased our house through Enfields at the end of February. The service was excellent and all the team were really helpful. I was really impressed with the sales progression, they worked hard to chase solicitors and keep things moving and it was nice knowing that we had someone we could trust to simply manage it without prompting. Even after the sale completed they responded quickly to additional queries. We are very happy in our home and hope to spend many years here, however when we decide that it is time to move again we will definitely be in contact with Enfields.

Simon · 13 November 2018 · Enfields Pontefract

Agent replied · 11 November 2024

Thankyou for your 5 star review. We really do like it when clients take the time to let other people know how happy they are with our service. Thankyou again.

5/5

Google

We had a bit of an odd request when we first approached Enfield’s as we saw our old family home on the market, unfortunately it sold super quick however we then looked into selling our home and purchasing a new one. Kevin and his team were always on the ball and from start to finish we have always been in the loop and dealt with professionally. I can’t thank the team enough for all their help, we would definitely be using them again if we move and would recommend them to anyone in a heartbeat! Thank you again Enfield’s!

Sophie · 12 November 2018 · Enfields Bitterne

Agent replied · 10 November 2024

Hi Sophie, Thank you for your review about Enfields - Bitterne and for any future recommendations. We hope you will enjoy your new home! Kind Regards Enfields - Bitterne

5/5

Google

Rating only, no written review.

Steve · 24 October 2018 · Enfields Eastleigh (1E Leigh Road)

Agent replied · 22 October 2024

Always a pleasure dealing with you Mr Watkins. Thanks for the review.

5/5

Google

Rating only, no written review.

Paolo · 24 October 2018 · Enfields Eastleigh (1E Leigh Road)

Agent replied · 22 October 2024

Thank you for your rating. I am glad the new let went smoothly.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Enfields

Which Enfields office has the most reviews?

Bournemouth (383 Wimborne Road) has the most, with 747 reviews rated 4.2 out of 5, followed by Southampton (347 Shirley Road) with 486.

Where are the Enfields offices?

The 14 Enfields offices, by town:

What do sellers say about Enfields?

80 reviews from sellers, rated 5.0 out of 5 on average. For example, Laura wrote: "Enfields had the property online, with great pictures, within a couple of hours and then sold it very quickly. Unfortunately, my conveyancer was utterly inept ..."

What do buyers say about Enfields?

46 reviews from buyers, rated 4.8 out of 5 on average. For example, Steven-Mark wrote: "This was the first time for me buying a property and didn't know as much about the process as I probably should have. Kevin was amazing at helping me through ..."

What do landlords say about Enfields?

19 reviews from landlords, rated 4.9 out of 5 on average. For example, Judi wrote: "I recently instructed the lettings team to market and manage our buy to let property. Jack explained the relevant fees and process very clearly, so I knew ..."

What do tenants say about Enfields?

5 reviews from tenants, rated 4.2 out of 5 on average. For example, Chris wrote: "We dealt with Enfields when moving in to a rented property and found them to be very professional and very approachable. Georgia was especially helpful and ..."

Has Enfields won any awards?

Yes. In The Trusted Agent 2026 awards, Bitterne won Trusted Agent and Southsea won Trusted Agent. At The British Property Awards 2021 its branches won 1 Gold award.

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