Trusted Agent profile · Hampshire, Dorset and West Yorkshire
Verified
★★★★★
3,017 reviews across 14 offices and 4 platforms
Enfields has 14 offices, in Bournemouth (two offices), Southampton (four offices), Bitterne, Pontefract, Eastleigh (two offices), Wakefield, Poole, Hythe and Southsea (Hampshire, Dorset and West Yorkshire). Together they have 3,017 reviews on four platforms, rated 4.5 out of 5 overall.
2,440
Reviews on Google
All 14 offices
133
Reviews on Facebook
All 14 offices
261
Reviews on Trustpilot
Business-wide
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What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Enfields had the property online, with great pictures, within a couple of hours and then sold it very quickly. Unfortunately, my conveyancer was utterly inept ...Read all 80 from sellers
This was the first time for me buying a property and didn't know as much about the process as I probably should have. Kevin was amazing at helping me through ...Read all 46 from buyers
I recently instructed the lettings team to market and manage our buy to let property. Jack explained the relevant fees and process very clearly, so I knew ...Read all 19 from landlords
We dealt with Enfields when moving in to a rented property and found them to be very professional and very approachable. Georgia was especially helpful and ...Read all 5 from tenants
Enfields's 14 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Enfields, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Enfields and its branches won awards at The British Property Awards in one year, most recently 2021.
British Property Awards winners in one year, the group and its branches: 2021.
2021 1 Gold The British Property Awards 2021 winners
Source: The British Property Awards winners lists, as published, linked by year.
Showing 2,434 reviews on Google only. Show every review
5/5
GoogleWe had an amazing experience with Enfields. We have just purchased a property and they kept us up to date throughout every part of the process. Kayleigh was incredibly helpful and always answered the questions we had ensuring we had all the information we needed ready to purchase our now new house :)
5/5
GoogleCan’t thank Jack and the team enough for the sale of my home. Would highly recommend. Smooth process, excellent communication throughout. Quick sale that Jack pushed through in a timely manor. Thank you Enfields Poole
5/5
GoogleElliott at Enfields has been a massive help for me and my friends, in search for accommodation as students. He has gone above and beyond to guide us and has been available every step of the way in case we felt a little lost. His customer service is impeccable as he truly helps his clients, even with the smallest of queries. He has made the entire process much smoother and alleviated any concerns we had. I would highly recommend Enfields, and more specifically, having Elliott as your guide.
5/5
GoogleElliot was a pleasure to work with, professional, approachable, and extremely knowledgeable. He made the whole process smooth and stress-free, keeping me well-informed at every step. His communication and dedication were top-notch. I highly recommend Elliot to anyone looking for a reliable and trustworthy estate agent. A true credit to Elliot
5/5
GoogleHaving been with Enfields for close to 10 years, we can confidently say they are excellent property managers. They've consistently placed quality tenants in our property and are always responsive to tenant needs and repair management. Sarah Hazell, our most recent property manager, has continued this high standard. Highly recommended!
5/5
GoogleWe use Enfields to fully manage two flats that we rent out. Our property manager is Emily. I've found her to be highly repsonsive to any queries that I have, and she promptly informs us of issues needing attention with the property and keeps us up to date with progress on any works that are required. Thank you!
1/5
GoogleAvoid at all costs! Our experience with this property management company was horrendous and stressful from start to finish. We rented flat that had serious damp issues in two separate rooms, which we reported multiple times. Despite our repeated attempts to get help, nothing was ever done to resolve the problem, as the landlord did not want to pay for repairs. As a result, the property developed significant mould throughout, which became a serious health concern. To make matters worse, the heating in the flat didn’t work properly the entire time we lived there. The radiator in the dampest room didn’t function at all, making it impossible to heat or ventilate the space effectively. Again, despite flagging this repeatedly, the issue was never addressed. Eventually, the situation became unlivable, and we attempted to break the lease due to the unresolved health hazards. The Enfields initially tried to prevent this, even though they had consistently failed to meet their obligations as managing agents. Now, over three months after moving out, we still haven’t received our deposit back. The excuse? "The landlord hasn’t responded", which is not acceptable after this length of time. Throughout our tenancy and since leaving, communication has been painfully slow, with emails often only answered at the end of the day, if at all, causing unnecessary delays and added frustration. This company showed a complete lack of responsibility and care. I would strongly advise anyone considering renting a property through them to think twice. When we moved out they mentioned 'fixing' the issues including painting over the mould.. Truly awful company.
1/5
GoogleAvoid at all costs! Our experience with this property management company was horrendous and stressful from start to finish. We rented flat that had serious damp issues in two separate rooms, which we reported multiple times. Despite our repeated attempts to get help, nothing was ever done to resolve the problem, as the landlord did not want to pay for repairs. As a result, the property developed significant mould throughout, which became a serious health concern. To make matters worse, the heating in the flat didn’t work properly the entire time we lived there. The radiator in the dampest room didn’t function at all, making it impossible to heat or ventilate the space effectively. Again, despite flagging this repeatedly, the issue was never addressed. Eventually, the situation became unlivable, and we attempted to break the lease due to the unresolved health hazards. The Enfields initially tried to prevent this, even though they had consistently failed to meet their obligations as managing agents. Now, over three months after moving out, we still haven’t received our deposit back. The excuse? "The landlord hasn’t responded", which is not acceptable after this length of time. Throughout our tenancy and since leaving, communication has been painfully slow, with emails often only answered at the end of the day, if at all, causing unnecessary delays and added frustration. This company showed a complete lack of responsibility and care. I would strongly advise anyone considering renting a property through them to think twice. When we moved out they mentioned 'fixing' the issues including painting over the mould.. Truly awful company.
5/5
GoogleWe have three properties being managed by Enfield and have had no problems from the tenants due to their conscientious vetting process. Staff always easy to get in touch with and really helpful if any issues arise. All the tenancies and legalities all taken care of and done as should be. 10/10.
5/5
GoogleVery helpful agency who got us across the line Sam and Christina were fabulous
5/5
GoogleGreat service and excellent communication! Thank you Paul and Will for helping me buy my first home!!
5/5
GoogleI recently had the pleasure of dealing with Rachel over the phone at Enfields Estate Agents; she was so incredibly helpful and made me and my friends feel happy and comfortable finding our first home together. she has made the process easy for us which we really appreciate.
5/5
GoogleVery helpful agency who got us across the line Sam and Christina were fabulous
5/5
GoogleGreat service, they know what they are talking about.
5/5
GoogleGreat service, they know what they are talking about.
5/5
GoogleEfficient and very friendly service. The Lettings department are knowledgeable and really on the ball. Great company to do business with.
5/5
GoogleI have a property which Enfield's manage for me. If my tennant ever has a problem Sarah and the team are always on the case and the problem is quickly sorted out, leaving me with no worries.
5/5
GoogleI have been interacting with Enfields and with Emily as my property agent for my tenancy for more than a year now. It is a good journey so far. Very helpful, response is fast and on time, tries to mitigate the concerns in proper manner. Thanks for all the service.
5/5
GoogleProperty Manager Sarah has been fantastic help. Always available to support and advise. Really value the relationship I have with her and others in the team. Thanks Simon
5/5
GoogleExceptional Services provided by Annah & James at Enfeilds. Communication was clear and continuous. We experienced great customer service and professionalism. Would certainly reccomend Enfeilds to anyone looking to Rent/Buy their next home.
1/5
GoogleRating only, no written review.
5/5
Googlehad a fantastic experience with Enfields Letting Agents in Southampton. The process of securing my new apartment was smooth and efficient, and the team was professional, responsive, and friendly throughout. They made sure all my questions were answered and provided excellent support. Highly recommend
5/5
GoogleWe decided to rent our property as we are moving abroad. As first time lenders this was a bit overwhelming however Louise made the whole process so easy. We had tenants within 2 weeks and Louise was always happy to answer any questions (even silly ones) fast and efficiently. Really recommend!
5/5
GoogleI have recently moved in my first apartment (rent) in the UK. I am here to start my PhD. Annah from Enfields handled the process very well. She is sweet and always available to answer any questions. Since I am from another country, I didn't have any knowledge about the process of renting and she made everything clear and kept me informed.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Bournemouth (383 Wimborne Road) has the most, with 747 reviews rated 4.2 out of 5, followed by Southampton (347 Shirley Road) with 486.
The 14 Enfields offices, by town:
80 reviews from sellers, rated 5.0 out of 5 on average. For example, Laura wrote: "Enfields had the property online, with great pictures, within a couple of hours and then sold it very quickly. Unfortunately, my conveyancer was utterly inept ..."
46 reviews from buyers, rated 4.8 out of 5 on average. For example, Steven-Mark wrote: "This was the first time for me buying a property and didn't know as much about the process as I probably should have. Kevin was amazing at helping me through ..."
19 reviews from landlords, rated 4.9 out of 5 on average. For example, Judi wrote: "I recently instructed the lettings team to market and manage our buy to let property. Jack explained the relevant fees and process very clearly, so I knew ..."
5 reviews from tenants, rated 4.2 out of 5 on average. For example, Chris wrote: "We dealt with Enfields when moving in to a rented property and found them to be very professional and very approachable. Georgia was especially helpful and ..."
Yes. In The Trusted Agent 2026 awards, Bitterne won Trusted Agent and Southsea won Trusted Agent. At The British Property Awards 2021 its branches won 1 Gold award.
