Trusted Agent profile · Hampshire, Dorset and West Yorkshire
Verified
★★★★★
2,356 reviews across 10 offices and 4 platforms
Enfields has 10 offices, in Bournemouth (two offices), Southampton (three offices), Bitterne, Pontefract, Eastleigh, Hythe and Southsea (Hampshire, Dorset and West Yorkshire). Together they have 2,356 reviews on four platforms, rated 4.5 out of 5 overall.
1,855
Reviews on Google
All 10 offices
133
Reviews on Facebook
All 10 offices
183
Reviews on View Agents
All 10 offices
185
Reviews on Trustpilot
All 10 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Enfields had the property online, with great pictures, within a couple of hours and then sold it very quickly. Unfortunately, my conveyancer was utterly inept ...Read all 80 from sellers
This was the first time for me buying a property and didn't know as much about the process as I probably should have. Kevin was amazing at helping me through ...Read all 47 from buyers
I recently instructed the lettings team to market and manage our buy to let property. Jack explained the relevant fees and process very clearly, so I knew ...Read all 19 from landlords
We dealt with Enfields when moving in to a rented property and found them to be very professional and very approachable. Georgia was especially helpful and ...Read all 5 from tenants
Enfields's 10 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Enfields, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleI have worked with Adrian for over ten years on my property portfolio and am very pleased with the service he provides. He is always very friendly, professional and available and finds great tenants for my properties. I have never been let down once and if there is ever a problem, he works to solve it right away. He is very experienced and knowledgeable on the Southampton and Eastleigh areas and a credit to the industry.
5/5
TrustpilotI had an excellent experience with…
I had an excellent experience with Enfield Lettings Agency in Southampton Shirley, particularly with Suman. They provided outstanding service in helping me find the perfect rental house at a great price.
5/5
GoogleElliott at Enfields has been a massive help for me and my friends, in search for accommodation as students. He has gone above and beyond to guide us and has been available every step of the way in case we felt a little lost. His customer service is impeccable as he truly helps his clients, even with the smallest of queries. He has made the entire process much smoother and alleviated any concerns we had. I would highly recommend Enfields, and more specifically, having Elliott as your guide.
5/5
GoogleElliot was a pleasure to work with, professional, approachable, and extremely knowledgeable. He made the whole process smooth and stress-free, keeping me well-informed at every step. His communication and dedication were top-notch. I highly recommend Elliot to anyone looking for a reliable and trustworthy estate agent. A true credit to Elliot
5/5
TrustpilotWe had a lovely experience.Annah was…
We had a lovely experience.Annah was amazing, she's very helpful and efficient.
5/5
GoogleHaving been with Enfields for close to 10 years, we can confidently say they are excellent property managers. They've consistently placed quality tenants in our property and are always responsive to tenant needs and repair management. Sarah Hazell, our most recent property manager, has continued this high standard. Highly recommended!
5/5
GoogleWe use Enfields to fully manage two flats that we rent out. Our property manager is Emily. I've found her to be highly repsonsive to any queries that I have, and she promptly informs us of issues needing attention with the property and keeps us up to date with progress on any works that are required. Thank you!
1/5
GoogleAvoid at all costs! Our experience with this property management company was horrendous and stressful from start to finish. We rented flat that had serious damp issues in two separate rooms, which we reported multiple times. Despite our repeated attempts to get help, nothing was ever done to resolve the problem, as the landlord did not want to pay for repairs. As a result, the property developed significant mould throughout, which became a serious health concern. To make matters worse, the heating in the flat didn’t work properly the entire time we lived there. The radiator in the dampest room didn’t function at all, making it impossible to heat or ventilate the space effectively. Again, despite flagging this repeatedly, the issue was never addressed. Eventually, the situation became unlivable, and we attempted to break the lease due to the unresolved health hazards. The Enfields initially tried to prevent this, even though they had consistently failed to meet their obligations as managing agents. Now, over three months after moving out, we still haven’t received our deposit back. The excuse? "The landlord hasn’t responded", which is not acceptable after this length of time. Throughout our tenancy and since leaving, communication has been painfully slow, with emails often only answered at the end of the day, if at all, causing unnecessary delays and added frustration. This company showed a complete lack of responsibility and care. I would strongly advise anyone considering renting a property through them to think twice. When we moved out they mentioned 'fixing' the issues including painting over the mould.. Truly awful company.
5/5
GoogleWe have three properties being managed by Enfield and have had no problems from the tenants due to their conscientious vetting process. Staff always easy to get in touch with and really helpful if any issues arise. All the tenancies and legalities all taken care of and done as should be. 10/10.
5/5
GoogleVery helpful agency who got us across the line Sam and Christina were fabulous
5/5
GoogleGreat service and excellent communication! Thank you Paul and Will for helping me buy my first home!!
5/5
GoogleI recently had the pleasure of dealing with Rachel over the phone at Enfields Estate Agents; she was so incredibly helpful and made me and my friends feel happy and comfortable finding our first home together. she has made the process easy for us which we really appreciate.
5/5
GoogleVery helpful agency who got us across the line Sam and Christina were fabulous
5/5
GoogleGreat service, they know what they are talking about.
5/5
GoogleGreat service, they know what they are talking about.
5/5
GoogleEfficient and very friendly service. The Lettings department are knowledgeable and really on the ball. Great company to do business with.
5/5
GoogleI have a property which Enfield's manage for me. If my tennant ever has a problem Sarah and the team are always on the case and the problem is quickly sorted out, leaving me with no worries.
5/5
GoogleENFIELDS agents have been amazing for over a year. Their quick response to emails and getting things sorted out is top notch. Will recommend them each day, each time. …
5/5
GoogleLouise has been superb at keeping us up to date on the progress of our tenancy application. Nothing has been too much trouble for her and she’s so friendly and down to earth that the whole experience has been great. I’d like to mention …
5/5
GoogleI have been interacting with Enfields and with Emily as my property agent for my tenancy for more than a year now. It is a good journey so far. Very helpful, response is fast and on time, tries to mitigate the concerns in proper manner. Thanks for all the service.
5/5
GoogleWe recently rented a home and worked with Louise Harston at Enfields in Shirley. I cannot recommend Louise enough, she is brilliant. Louise answered all our questions quickly, was very accommodating of our schedules for viewings, was honest …
5/5
GoogleGreat service from everyone at Enfields who assisted my partner and I in securing a flat. Shannen was superb and very patient when showing us multiple flats, Louise made an effort to reshow a flat to my partner and Annah was so helpful when …
5/5
GoogleWe have used Enfields lettings for a few years on a property managed level. The fees are decent and competitive with other agents and the service we have received has been very good. They are quick to respond to issues and after 2 years, we …
5/5
GoogleProperty Manager Sarah has been fantastic help. Always available to support and advise. Really value the relationship I have with her and others in the team. Thanks Simon
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Bournemouth (383 Wimborne Road) has the most, with 747 reviews rated 4.2 out of 5, followed by Southampton (347 Shirley Road) with 480.
The 10 Enfields offices, by town:
80 reviews from sellers, rated 5.0 out of 5 on average. For example, Laura wrote: "Enfields had the property online, with great pictures, within a couple of hours and then sold it very quickly. Unfortunately, my conveyancer was utterly inept ..."
47 reviews from buyers, rated 4.8 out of 5 on average. For example, Steven-Mark wrote: "This was the first time for me buying a property and didn't know as much about the process as I probably should have. Kevin was amazing at helping me through ..."
19 reviews from landlords, rated 4.9 out of 5 on average. For example, Judi wrote: "I recently instructed the lettings team to market and manage our buy to let property. Jack explained the relevant fees and process very clearly, so I knew ..."
5 reviews from tenants, rated 4.2 out of 5 on average. For example, Chris wrote: "We dealt with Enfields when moving in to a rented property and found them to be very professional and very approachable. Georgia was especially helpful and ..."
Yes. In The Trusted Agent 2026 awards: Enfields, Bitterne won Trusted Agent; Enfields, Southsea won Trusted Agent.
