Trusted Agent profile · Hampshire, Dorset and West Yorkshire
Verified
★★★★★
2,356 reviews across 10 offices and 4 platforms
Enfields has 10 offices, in Bournemouth (two offices), Southampton (three offices), Bitterne, Pontefract, Eastleigh, Hythe and Southsea (Hampshire, Dorset and West Yorkshire). Together they have 2,356 reviews on four platforms, rated 4.5 out of 5 overall.
1,855
Reviews on Google
All 10 offices
133
Reviews on Facebook
All 10 offices
183
Reviews on View Agents
All 10 offices
185
Reviews on Trustpilot
All 10 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Enfields had the property online, with great pictures, within a couple of hours and then sold it very quickly. Unfortunately, my conveyancer was utterly inept ...Read all 80 from sellers
This was the first time for me buying a property and didn't know as much about the process as I probably should have. Kevin was amazing at helping me through ...Read all 47 from buyers
I recently instructed the lettings team to market and manage our buy to let property. Jack explained the relevant fees and process very clearly, so I knew ...Read all 19 from landlords
We dealt with Enfields when moving in to a rented property and found them to be very professional and very approachable. Georgia was especially helpful and ...Read all 5 from tenants
Enfields's 10 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Enfields, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
1/5
GoogleRented a flat with Enfields. They (eventually) sent round contractors to deal with severe mould, and the contractors damaged some jewellery which was a gift from family. This all happened over a year ago and I still have had no resolution, …
1/5
GoogleTENANTS BEWARE, DO NOT RENT FROM THIS LANDLORD / AGENT 31 BEMISTER ROAD BH9 1LG …
1/5
Googledo not use. I was interested in a studio apartment and started the process of renting. After paying the first deposit (holding) I was trying to get in contact with the lady …
5/5
GoogleI’m renting a one-bedroom apartment through Enfields and I couldn’t be happier with my experience. Annah handed over the apartment, took the time to show me everything and provided a brochure with detailed photographs documenting its …
5/5
GoogleI recently got moved into a new property, I had the help from Anna Gee she was amazing from every step of the process, always kept me In the loop. …
5/5
GoogleSince 2023, my letting property manager Sarah Hazell, has been exceptionally helpful throughout the process of letting my property. Her communication has been consistently clear and timely, and she has ensured I’ve been well-informed at …
1/5
GoogleIf you're a potential tenant - avoid this agency at all costs. Unsurprisingly, the majority of reviews you will read on this will be from …
5/5
GoogleThe Devil works fast, but Patrick Duffy works faster. As a first time seller I was nervous selling my property, due to an uncertain market. After getting an estimate from a reputed agent in the Moordown area that was 10k less from what I thought my property was worth, I was recommended Enfields - and it was the right call. Patrick was the agent I worked with and it was a very different experience from the others I consulted with when shopping around - honest, no nonsense, and full of useful advice and experience - Patrick didn't promise anything he couldn't deliver. The main points that made me choose Enfields was: - Patrick's experience and genuine confidence in the value of my property and it's features. - Enfields ongoing track of quickest sales in the area on average - and that's not an exageration. - The fact they understand the best buyers profile for your property and don't just arrange 20 viewings of time wasters - they pair the right people to the right properties, doing the right thing for the buyers and the sellers. - There was no hard sale or pushing of marketing services I didn't need - like I said, honest and down to earth. Within a few days professional photos were taken (by Patrick) and my property was listed. Within 24h of listing I had a viewing. Within 3h of the viewing we had an an offer. If anything I felt bad that all the effort put into the listing was gone from OnTheMarket so quickly ahaha. Enfields selling averages were not lying. This might not be the case every time, but the effort and speed put into setting up, and buyer->property matching speaks for itself and is definitely worth every penny. From then on, Rachael Clark handled the communication during the sale process, and would proactively reach out whenever there were any updates on the process. The personal touch of both Patrick and Rachael to even call just congratulate on the completion day, went to show the personal and friendly treatment the have for their customers. I'm very happy with Enfields, I am recommending them to everyone, and when I buy again, it will definitely be through them.
5/5
TrustpilotAnnah Enfields, Southampton
We would like to thank Enfields for helping us tenants find a property. Annah from the Shirley branch was very helpful finding us a lovely flat, which we are both very pleased with. She assisted with all of our questions and provided all the information we needed moving into the property as well as going above and beyond.
1/5
TrustpilotEnfields unreasonably hold my deposit in DPS and not allow me to view my contract
I rented an apartment with a flatmate through Enfields. At the end of the tenancy, we underwent a change of contract. Now a new tenant contract which started on 3rd July, 2025 was signed and a new pair of tenants were living in that apartment.
5/5
TrustpilotProfessional Service
Thank you Annah for all you're support during my time using Enfields you are a credit to the company very professional and understanding of what customer require thank you again xx
5/5
TrustpilotProperty lettings - Adrian
I am dealing with Adrian - who was very knowledgeable and helpful, as well as taking time to understand my needs for prospective lettings he will able to answer all of my questions. A great experience all round
5/5
TrustpilotHelpful staff
We had a great experience moving due to Suman Sarkar. He helped us get the process done quickly even though there were delays with some documentation. First time using Enfields, will recommend.
1/5
GoogleVery disappointing experience. I provided every document they asked for honestly and on time, but despite this, they rejected my application with unclear reasons. They took my holding deposit before giving me a tenancy agreement and then changed their terms later. Communication was poor, and I felt treated unfairly throughout the process. I wouldn’t recommend this agency based on my experience.
5/5
TrustpilotHIGHLY RECOMMENDED BASED ON OUR EXPERIENCE
We were delighted with the service we received from Annah Gee, also Suman, Shannen, James and others based at the Southampton office. We have also used Enfields previously, and enjoyed a very polite and courteous experience, so we would definitely use Enfields Southampton again when the need arises. Thanks again to everyone.
5/5
TrustpilotThank you Enfields
I recommend Enfields as our family have used the Sales & Lettings team over the years. More recently we have had the support of Annah who is supporting us with finding a new tenant, she is always very helpful, efficient & professional. Annah has been amazing support & responds very promptly to any queries or general correspondence. Thank you Annah!
5/5
TrustpilotElliot from enfields in Bournemouth was…
Elliot from enfields in Bournemouth was great with helping me and Jake find our perfect property and really lovely and chatty and told us everything we needed to know and when we had questions he reassured us with a knowledgeable answer!
5/5
TrustpilotAnnah Gee is a great asset to Enfields
We were shown round a property by Annah. She was totally professional, friendly and welcoming. She answered all our questions and has responded to subsequent emails and phone calls quickly and efficiently. If she didn't know the answer she's taken time to find out from the landlord and get straight back to us. We've felt more than happy to pay the holding fee and secure the property through her.
5/5
TrustpilotAnnah has been outstanding!
Annah has been outstanding and the whole process of viewing , securing my property has been seamless . I felt that I was treated with a personal touch and that she understood me and the landlords needs rather than being just a number and in competition with everyone else. My new beginning is exciting and the this is a fab agency very thorough great communication.
5/5
TrustpilotMoving Summer '25
Annah is a credit to her agency and her profession. We met her recently at a property viewing; she was attentive, professional and clearly had our best interests at heart. It has been so refreshing to communicate with someone who is efficient and capable. Within 24 hours of viewing we were able to put down a holding fee thanks to Annah's presence at the property and effective communication after. Thank you for your brilliant work Annah, you've done yourself a great credit.
5/5
TrustpilotMe and my partner are in the early…
Me and my partner are in the early stages of looking for a property, we found Annah Gee to be extremely helpful and enthusiastic. She gave great advice and was really friendly to talk to, she made the whole process seem less daunting! Thank you Annah😊
5/5
TrustpilotEnfields estate agent is managing our…
Enfields estate agent is managing our property neatly from last 4 years. They are very professional and helpful. Recently I’m in touch with the letting negotiator Annah, I found her very supportive and approachable.
5/5
TrustpilotWe recently met Annah Gee during our…
We recently met Annah Gee during our property search, and I must say she has been absolutely fantastic. From the moment we arrived, she was professional, friendly, and incredibly knowledgeable. She taking the time to explain everything clearly and respond to all our questions with care.
1/5
GoogleThe agents of Enfields are awful. They are always on annual leave and there is no one to follow up our case. I currently have a renting contract with Enfields. At the end of April this year, I asked for a change of contract and the request was confirmed. But there has been no progress for over a month. There was never an update or an explanation in the delay. I sent a chasing email again on last Saturday and there is still no reply. Now the existing contract expired and I am asked to pay rent again for at least two months which costs more than £2,000. That amount could have been saved if the change of contract was completed in time.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Bournemouth (383 Wimborne Road) has the most, with 747 reviews rated 4.2 out of 5, followed by Southampton (347 Shirley Road) with 480.
The 10 Enfields offices, by town:
80 reviews from sellers, rated 5.0 out of 5 on average. For example, Laura wrote: "Enfields had the property online, with great pictures, within a couple of hours and then sold it very quickly. Unfortunately, my conveyancer was utterly inept ..."
47 reviews from buyers, rated 4.8 out of 5 on average. For example, Steven-Mark wrote: "This was the first time for me buying a property and didn't know as much about the process as I probably should have. Kevin was amazing at helping me through ..."
19 reviews from landlords, rated 4.9 out of 5 on average. For example, Judi wrote: "I recently instructed the lettings team to market and manage our buy to let property. Jack explained the relevant fees and process very clearly, so I knew ..."
5 reviews from tenants, rated 4.2 out of 5 on average. For example, Chris wrote: "We dealt with Enfields when moving in to a rented property and found them to be very professional and very approachable. Georgia was especially helpful and ..."
Yes. In The Trusted Agent 2026 awards: Enfields, Bitterne won Trusted Agent; Enfields, Southsea won Trusted Agent.
