Enfields estate agents in Bournemouth, Southampton, Bitterne and 6 more

We appreciate your positive review about your recent experience with us! Thank you again for the great review!

Thank you for your review, its much appreciated! Best Wishes, Enfields Southampton

Mehdi Kashani, we are so happy to read such a great review about Enfields Southampton! Thank you so much again for your feedback! We hope you have a great day!

Dear Mohamad, thank you for providing this feedback, I’m glad to hear the service you received was good, but I’m sorry you felt the fees were high. We do not specialise in student property and therefore don’t have many students rent with us, but it may be the specialist student rental companies do things differently. It’s certainly useful feedback and we shall consider this more carefully on student properties in future.

Dear Adam, I’m sorry to hear you feel that way about our service. I have looked at the history from your tenancy and an see there were a few maintenance issues which were dealt with in the normal timeframe. We raised concerns about cleanliness of property following one of our inspections, to which we received an apology and promise to rectify. At the end of your tenancy the landlord wanted to claim from your deposit, because of this and we acted on her instructions, but this was not Enfields decision. We do take on board your feedback though so thank you for taking the time to provide it.

Dear Holly Clements, We regret to hear you feel your experience with us was not a positive one, but we appreciate your feedback. You did have viewings cancelled on two separate occasions with us due to the current tenants refusing us access to the property. The reasons for these cancellations were outlined in the messages sent, so you were kept informed. We do usually send messages of this nature by text as they have a much higher chance of being read rather than an email or phone message, as research has shown. With regards to the cancelations, all viewings are confirmed with current tenants at the time of booking however if they then change their mind and decide to refuse us access, sometimes with very little notice, then there is unfortunately nothing we can do about it. As frustrating as it is for all parties, we must comply and allow tenants quiet enjoyment as per their tenancy agreement. We can only enter a tenanted property with the permission of the tenant. You also requested to view the property on the same day which is why you were advised about the required 24 hour’s notice, but we did get this viewing rebooked for you again at the earliest opportunity, and following the viewing you made the decision the property was not of interest. Although this must have clearly been frustrating for you we did our best to get you in to see that property, and you did get to see it. We'd like the opportunity to turn your experience around. Please reach out to us at enfieldssouthampton@gmail.com at your earliest convenience to discuss how we can turn this experience into a positive one. Thank you, Enfields Southampton

Elisabeth Bignell, we're happy you found our staff to be so supportive during your experience here at Enfields Southampton. Please don't hesitate to reach out if there's anything additional we can do for you. Thank you for the great review!

Jonathan Watson, thank you for your kind review; we are happy to pass along your comments to the team here at Enfields Southampton! Thanks again for the recommendation.

Hi Ryan S, thank you so much for your positive comments about Enfields Southampton! If you have any further questions, please give us a call. We're always happy to help!

Hi Jo, thank you for your kind review; we are happy to pass along your comments to the team here at Enfields Southampton! Please don't hesitate to reach out to us if there's anything more we can do!

Fleur Bacharach, thank you for your kind review; we are happy to pass along your comments to the team here at Enfields Southampton! Thank you again for the great review!

Thanks for taking the time to provide this feedback Marilyn. It’s great to hear. All the best.

Hi James, thanks for your review is appreciated. All the best.

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Thank you again for taking the time to let us know how we did. We hope you have a great day!

We appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

We are disappointed to hear that you did not have a more positive experience with us at Enfields Southampton. We can see from the notes on file that there was a delay getting your washing machine fixed, as we had trouble confirming the works with the landlord, however we accept you could have been better informed so have taken this on board and addressed the communication issue. Your other main issue is clearly regarding your deposit, unfortunately there was some additional cleaning required at the request of the landlord, the landlord makes the decision and we just communicate it, but we are sorry you felt this wasn't necessary. In your contract there was a pre agreed charge for a check out fee, which was to have the final inspection done, this was carried out and therefore charged as per your contract. We did offer you a meeting in our office to discuss your issues following your email to us on the 4th January but we received no response so were not aware you were still unhappy. Thank you for taking the time to let us know how we can improve. We hope you will still consider us in the future should you decide to move again. Best Wishes, Enfields Southampton

Giovanni Lacagnina, we are so happy to read such a great review about Enfields Southampton! Please let us know if there is anything else we can do for you; we are more than happy to help!

Dana Angela S, thank you for your kind review; we are happy to pass along your comments to the team here at Enfields Southampton! Please don't hesitate to reach out if there's anything additional we can do for you.

Thank you for your kind review; we are happy to pass along your comments to the team here at Enfields Southampton. Please let us know if there is anything else we can do for you; we are more than happy to help. Thank you so much again for your feedback!

Hi Debra Carter, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

Jennifer Dickson, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Enfields Southampton. Please don't hesitate to reach out if there's anything additional we can do for you.

We appreciate your positive review about your recent experience with us!

We appreciate your positive review about your recent experience with us!