Trusted Agent profile · Hampshire, Dorset and West Yorkshire
Verified
★★★★★
3,017 reviews across 14 offices and 4 platforms
Enfields has 14 offices, in Bournemouth (two offices), Southampton (four offices), Bitterne, Pontefract, Eastleigh (two offices), Wakefield, Poole, Hythe and Southsea (Hampshire, Dorset and West Yorkshire). Together they have 3,017 reviews on four platforms, rated 4.5 out of 5 overall.
2,440
Reviews on Google
All 14 offices
133
Reviews on Facebook
All 14 offices
261
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Enfields had the property online, with great pictures, within a couple of hours and then sold it very quickly. Unfortunately, my conveyancer was utterly inept ...Read all 80 from sellers
This was the first time for me buying a property and didn't know as much about the process as I probably should have. Kevin was amazing at helping me through ...Read all 46 from buyers
I recently instructed the lettings team to market and manage our buy to let property. Jack explained the relevant fees and process very clearly, so I knew ...Read all 19 from landlords
We dealt with Enfields when moving in to a rented property and found them to be very professional and very approachable. Georgia was especially helpful and ...Read all 5 from tenants
Enfields's 14 offices, most reviewed first. Each has its own page.
Showing 2,434 reviews on Google only. Show every review
1/5
GoogleRating only, no written review.
Hi Mark, Thank you for taking the time to rate us. Unless we are mistaken we notice from our system that you last engaged with us in 2014 and unfortunately without any comments it is difficult to understand your concerns. We will however attempt to call you directly and have a chat.
5/5
GoogleRating only, no written review.
Thankyou for your 5 stars, we really appreciate it.
4/5
GoogleRating only, no written review.
Thankyou for your rating
4/5
GoogleRating only, no written review.
Jordan Warner, thank you for the high star rating!
5/5
GoogleRating only, no written review.
Hi Jack Murray! We're so happy we were able to help you out!
5/5
GoogleA great service, many thanks.
5/5
GoogleGreat team and easy to deal with. Will use them again
5/5
GoogleVery professional and highly motivated team.
5/5
GoogleGreat advice and guidance on the selling process - excellent customer service
5/5
GooglePerfect, easy to deal with no problem what so ever, Gave plenty of information. Just a little expensive looking back
1/5
GoogleI wouldn't recommend them, the guy came out and did his sale pitch offering all these things we accepted and none of the sale pitch matched what they actually did. Didn't return calls when asking for information, no help was given.
Thankyou for your comments, which we take seriously. I am sorry you feel the way you do about the service you have had from Enfields. Based on the amount of sales we have achieved and the number of positive reviews, this kind of feedback is not what we are used to. We have strict policies and procedures to ensure prompt responses to any missed calls and a high level of service is maintained. However we take your comments on board and where possible we will look to further improve our services. I would like to wish you all the best with the future sale of your property.
2/5
GoogleViewed a property with Enfields a few weeks ago. Felt very discriminated as a person by them, taking us by judgement and not asking ongoing further questions to lead us with success with a property we was turned down due to them not giving enough formal details to the landlord! Defiantly will think twice when seeing a property with these again! Shocking!
Dear Bethany, Thank you for your review. Obviously we are very disappointed to have such negative feedback. We will investigate your comments today and respond asap. Chris Heaps (Managing Director) Hi Bethany, Thank you for giving me time to investigate your comments. Discrimination is something we take very seriously at Enfields and in some cases it is restricted through certain legislation. We are also regulated through The Property Ombudsman as well as The Association of Letting Agents and must work to a strict code of conduct. At the time of your interest on the property we had a second party who also demonstrated an interest in letting it. The landlord ultimately makes the decision and that was based on the ‘basic’ information you and the other party provided. Having made my enquiries we are sure that the landlord would have made the same decision even if you would have provided further formal details. We understand your disappointment but the decision by the landlord was based on the other tenants particular circumstance and his decision was not personal. If you feel you were discriminated against you are obviously within your right to make a formal complaint in writing to The Property Ombudsman who would investigate this further. Kind regards Chris Heaps (Managing Director).
5/5
GoogleFantastic service, would recommend
Thankyou for your 5 Star review
5/5
GoogleI would definately recommend Enfields. The service they provided was excellent from the day the house went on the market to the day of completion.
4/5
Googlewe bought our new home through enfields and they were very efficient. Jo was more than helpful when little problems came up. so glad Jo was there when needed she kept in touch on a regular basis. Jo is lovely, really knows her job. Well Done
5/5
GoogleExcellent service from start to finish. We were kept fully informed during the house sale which went through extremely quickly. We would certainly use Enfields again...... :)
5/5
GoogleI Highly recommend Enfields as an estate agent. They have been proactive throughout the whole process always keeping me updated. In my opinion the service they provide is the best in the area and have used them several times for this reason. Enfields are an agent you can trust.
5/5
GoogleExcellent service from all the staff and management at Enfileds . Will use them again and recommend them to friends and family .
Thankyou for your 5 stars
5/5
GoogleI bought my house through Enfields it was a very smooth process from start to finish, would definitely use again!
5/5
GoogleThird time I have used Enfields over the last two years and every time they are a pleasure to work with, great service from everybody in the team!
5/5
GoogleBradley showed me and my girlfriend round a few properties in Ackworth and was very friendly and accommodating, he had a great attitude and was very helpful.
5/5
GoogleI wouldn't hesitate to recommend the first-class service provided by Enfields to others. Joanne was highly professional, ensured that our sale progressed and kept us regularly updated throughout the process.
5/5
GoogleExcellent customer service and always on top of things throughout the process
Thankyou for your 5 star rating, we really appreciate it.
5/5
GoogleExcellent service. Always on hand during the purchasing process. Very responsive both via email and when contacting the branch by phone
Thankyou for your review
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Enfields, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Enfields and its branches won awards at The British Property Awards in one year, most recently 2021.
British Property Awards winners in one year, the group and its branches: 2021.
British Property Awards by year, 20212021 1 Gold The British Property Awards 2021 winners
Source: The British Property Awards winners lists, as published, linked by year.
Tell us what you need and up to 3 trusted local agents will be in touch.
Bournemouth (383 Wimborne Road) has the most, with 747 reviews rated 4.2 out of 5, followed by Southampton (347 Shirley Road) with 486.
The 14 Enfields offices, by town:
80 reviews from sellers, rated 5.0 out of 5 on average. For example, Laura wrote: "Enfields had the property online, with great pictures, within a couple of hours and then sold it very quickly. Unfortunately, my conveyancer was utterly inept ..."
46 reviews from buyers, rated 4.8 out of 5 on average. For example, Steven-Mark wrote: "This was the first time for me buying a property and didn't know as much about the process as I probably should have. Kevin was amazing at helping me through ..."
19 reviews from landlords, rated 4.9 out of 5 on average. For example, Judi wrote: "I recently instructed the lettings team to market and manage our buy to let property. Jack explained the relevant fees and process very clearly, so I knew ..."
5 reviews from tenants, rated 4.2 out of 5 on average. For example, Chris wrote: "We dealt with Enfields when moving in to a rented property and found them to be very professional and very approachable. Georgia was especially helpful and ..."
Yes. In The Trusted Agent 2026 awards, Bitterne won Trusted Agent and Southsea won Trusted Agent. At The British Property Awards 2021 its branches won 1 Gold award.
