Enfields estate agents in Bournemouth, Southampton, Bitterne and 6 more

Hi Harry, Thank you for taking the opportunity to review your experience and it is disappointing to read of your dissatisfaction. Firstly we would like to thank you for thinking of Enfields in the first place to help you find your next home. We have now had the opportunity to look into your comments and can confirm we do not generally arrange 10 viewings in one day for our clients and had advised you in an email sent on February 7th at 10:08 that we would we would be able to provide you with a maximum of one hour to show you a handful of two bedroom homes in the area. Following this you provided a number of properties you were considering and we responded on the same day at 13:40 confirming that most of the properties are now unavailable due to other prospective tenants securing them throughout February. We also confirmed in writing if this was the case that we would show you the best available properties on the day. We understand that you met Charlotte at our office as planned who had arranged a run of back to back properties to show you within your budget and you had advised that you had just viewed another property that was in your first choice location and the properties we would be able to show you were too far away. At this stage, given the lack of two bedroom homes available close to the University, we agreed with you that you should pursue this particular home as it fitted your exact requirements and we cancelled the viewings we had arranged. Rest assured your feedback is very much appreciated and will regularly review our booking process in an effort to see if we can improve it for the future. Thank you again for allowing us to assist you and our team is on hand should still require any help in the future.

Jack, Thank you very much for taking the time to leave us a review. We are so pleased that you found Kate to be so helpful and to exceed expectations! If there is anything more we can do for you please do not hesitate to get in touch ?

Dear Ben, Thank you for taking the time to leave a review of your experience with Enfield's, we try to ensure that we are delivering a high level of service at all times and are pleased to hear that you felt you had received a good level of service from Enfield's. Thank you for choosing us to help you in your search for a new home and please do not heistate to contact us in the future if you require any further assistance.

Holly, Thank you so much for taking the time to review your experience with Enfields. We are thrilled and appreciative of your positive comments and wish to say what a pleasure it was to have you helped you. I would like to thank you for your compliments towards Kate and if there is anything else we can do for you please contact us. Thank you so much for your support.

Dear Shav, Thank you for taking the time to share your recent experience with Enfields and thank you for allowing us the opportunity to help you find your next home. We are delighted to read that you had a great experience with Enfields and our valued memeber of staff, we will share your comments with Greg to help us continue to provide a great level of service in the future. Please do not heistate to contact us in the future if you require any further assistance as we would be happy to help.

Melissa, We are so pleased that you have taken the time to write such a positive review. We will certainly be sharing your comments with Kate and the rest of the team. We appreciate you allowing us to help you find your current accommodation!

Dear Rob, Thank you for taking the time to post your thoughts on your experience with the Enfield's team and also for allowing us to assist you in finding your new home, we always love to hear the feedback from our clients and are delighted with the great service that you received! We take all feedback on board and will continue to use this to help us continue to provide a high level of service in the future! Thank you again for choosing Enfields and please do not hesitate to contact us in the future if you require any further assistance as we would be happy to help.

Alex, Thanks for the great feedback! We hope to see you again in the future should you be looking for accommodation in Bournemouth : - )

Dear Chloe, Thank you for leaving such a positive review and thank you for choosing Enfield's to help you in your property search. We are delighted that our lettings negotiator Greg helped to find you accomodation for your next academic year and also to hear that you have receievd an amazing level of service! Please do not hesitate to contact us in the future if you require any further assistance.

Jacob, Firstly I wanted to thank you for taking the time to give your feedback and I am sorry that you feel your deposit was not dealt with correctly. Having looked at each point raised in your review I feel it is important to address your issues. Firstly Enfield’s do not take your deposit as we ensure it is protected through a government scheme called The Deposit Protection Service, the biggest provider of deposit protection in the UK. This ensures your deposit is safe and we arranged for you to sign their prescribed information prior to your renting your property which outlines everything you need to know on how to claim this back at the end of your tenancy. Please note that your tenancy agreement is with the landlord, not Enfields and it is the landlord that has provided us the deductions at the end of your tenancy. In this instance we are acting as an intermediary and have forwarded to you what the landlord has supplied to us. Having reviewed your deposit I must stress that an inventory and check-out were completed by an independent company and the check-out was supplied to you as evidence along with a list of the deductions and invoices for works completed. Your tenancy spanned over 2 years and the landlords deductions were as follows: £20.00, Bin Contamination £160.00, House Clean (Six Bedroom House) £50.00, Professional Upholstery Clean (Sofa) £175.00, Professional Carpet Clean £40.00, Professional Rug Clean £65.00, Professional Oven Clean £60.00, Painting to Walls (landlord was charged double this but allowance made for wear/tear) £84.99, Contribution towards new freezer (total cost was £169.99 but allowance made for wear/tear) Without wanting to post your check-out report online I have looked at the deductions that the landlord requested against this report and the photographic evidence categorically supports every deduction the landlord has requested. Having lodged your deposit with the DPS if you wish to dispute any of these deductions you will have the right to supply your own evidence which we encourage in an effort to ensure your deposit is dealt with in a fair manner. In relation to your claims that Enfields have charged your council tax I must stress again that this is untrue. Your landlord was provided with a bill from the council for unpaid council tax in the sum of £569.60 during your tenancy. We contacted the council on your and the landlords behalf and they informed us that they provided you with a council tax exception form to complete in April but you failed to respond which was the cause of the landlord receiving this bill. We would encourage you to contact the council directly on 0330 088 7966 who can confirm the same. When we initially forwarded on your deposit deductions supplied by the landlord it included the council tax bill. At this time it was explained to you in writing why the landlord was charging this amount (as they had tried to get this removed from the council themselves without success) and that you need to contact the council directly to confirm your exception and if successful the landlord would remove this deduction. On a more positive note following on from your review I understand that you have now done this and the council have removed this charge thus removing the charge to the landlord. Again, thank you for your review and hope we have managed to highlight how the process was handled. Warm Regards

Dear Daniel, On behalf of all the team at Enfield's we would firstly like to thank you for thinking of us to help you find your next home. Thank you for your wonderful comments and your recognitions to our valued member Greg and his efforts to help you through the process! We pride ourselves on giving great service to everyone who visits Enfields and we are pleased that we left a lasting impression on you! Please do not hesitate to contact Enfields in the future for any help you may require.

Thank you for your positive feedback! We greatly appreciate it.

Dear George, Thank you for taking the time to leave a review of your recent experience with Enfield's! We are happy to read that you have recieved an excellent level of service from our lettings negotiator Greg and that he was able to help you secure a property for your next academic year! Thank you for allowing us to help assist you in finding you new home for the next academic year and please do not hesitate us if you require any further assistance in the future!

Dear Kieran, Firstly we would like to thank you for thinking of Enfields with the search for your new property. We appreciate your wonderful comments and it is our absolute pleasure to know that you experienced great service from our lettings negoiator Greg. We pride ourselves in giving a valued and memorable service to everyone that chooses Enfields and are delighted to hear that this has been your experience. Once again thank you for taking time to leave a positive review and do not hesitate to contact Enfields for any future requirements.

Dear Theo, Thank you for taking the time to give an overview of your experience with one of our valued members of staff and thank you for allowing Enfields to help you in the search for your next home! We will share your kind comments with our team as motivation to keep up the good work. Please do not hesitate to contact Enfields in the future for any other assistance.

Thank you so much for your positive feedback about Greg and the Enfields Service. It is greatly appreciated!

Dear Craig, On behalf of all the Enfield's team we appreciate you taking the time to leave us such a positive review! We highly appreciate your wonderful comments and we will share them with our lettings negotiator Greg. We work on a daily basis to provide exceptional service and we are pleased that your experience with Enfields has been a positive one. Please do not hesitate to contact us in the future if you require any further assistance.

Dear Rowan, Thank you for allowing Enfield's to help you in your property search, we are delighted that we were able to help you secure a new home. Thank you for leaving such lovely comments, we are delighted that your experience with Enfields has been a positive one! Please do not hesitate to contact us if you require any further assistance, we would be happy to help!

Dear Em, Firstly we would like to thank you for choosing Enfield's to help you in finding your next home. Thank you for your lovely and positve comments about Greg, we pride ourselves on delivering exceptional customer service and are pleased that Greg helped to find you accomodation for your next academic year! Please do not hesiatate to contact Enfield's in the future if you require any further assitance.