Trusted Agent profile · Hampshire, Dorset and West Yorkshire
Verified
★★★★★
3,015 reviews across 14 offices and 4 platforms
Enfields has 14 offices, in Bournemouth (two offices), Southampton (four offices), Bitterne, Pontefract, Eastleigh (two offices), Wakefield, Poole, Hythe and Southsea (Hampshire, Dorset and West Yorkshire). Together they have 3,015 reviews on four platforms, rated 4.5 out of 5 overall.
2,440
Reviews on Google
All 14 offices
131
Reviews on Facebook
All 14 offices
261
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Enfields had the property online, with great pictures, within a couple of hours and then sold it very quickly. Unfortunately, my conveyancer was utterly inept ...Read all 80 from sellers
This was the first time for me buying a property and didn't know as much about the process as I probably should have. Kevin was amazing at helping me through ...Read all 46 from buyers
I recently instructed the lettings team to market and manage our buy to let property. Jack explained the relevant fees and process very clearly, so I knew ...Read all 19 from landlords
We dealt with Enfields when moving in to a rented property and found them to be very professional and very approachable. Georgia was especially helpful and ...Read all 5 from tenants
Enfields's 14 offices, most reviewed first. Each has its own page.
Showing 2,434 reviews on Google only. Show every review
5/5
GoogleEnfields have been looking after our properties on a tenant fund only basis. They have done well, achieving good tenants and good rental. Thank you to Rhys, Hanna, Lisa and the rest of the team.
Dear Graham, Thank you for your kind words and we are so grateful that we have been able to provide you with such a memorable level of service! We look forward to working with you and your tenants in the future. Kind Regards,
5/5
GoogleEnfields rescued us when we were let down by another agency and got tenants for our flat in a matter of days. The staff are always friendly and helpful, but above all professional. Any problems are quickly fixed and we look forward to them managing our next purchase.
Mr Moroney Thank you for taking the time to provide such a wonderful review! We pride ourselves on trying to make every clients buying/letting experience positive and are delighted that you are considering using our management team again for your next purchase. Thank you and we look forward to speaking to you soon!
4/5
GoogleMichael has been prompt in replying to my emails and sending contractors when needed - he is always polite and willing to help. In the first few weeks of the tenancy it was more difficult to have issues resolved however this is likely due to high demand at the beginning of the academic year with all students moving in however recently any issues have been solved within a few days and we are happy with the service.
Dear Victoria, Thank you for taking your time to leave a review of our business and the service you received. We take great pride in our personalised service here at Enfields and I’m thrilled to learn that Michael did everything possible to ensure any issues were promptly resolved. Thank your being so understanding at the beginning of the academic year - you are quite right, it is our busiest time of the year for student lettings! Again, thank you for your fantastic review and we look forward to working with you in the future. Kind Regards
5/5
GoogleSouth Coast Boiler Services LTD carry out plumbing and heating work for Enfields. We have worked for various letting agents in the past and have found lots of them leave tenants for long periods of time without things like heating and hot water. I have found Enfields to be very proactive in their approach. Micheal always calls us the same day to get an update as to what is happening with a particular job to ensure tenants are getting a great service as well as landlords. I feel that some agencies only worry about keeping the landlords happy which is a shame. Overall I would recommend Enfields as I feel they offer a good service to landlords as well as tenants. Everyone on thier team is always friendly and helpful and they are a pleasure to do business with.
5/5
GoogleAcquiring a student let property puts you on a steep learning curve, so we have been delighted to work closely with the team at Enfields. They are experienced, professional and friendly and have helped us through a very quick turnaround at the property, which we couldn't have done without them.
Alan, Thank you for reviewing your experience with buying and renting your student property through Enfields. We are thrilled the overall experience was a great one. It was our pleasure to read how much you enjoyed your experience and also how highly you valued the service from the team. We look forward to assisting you again soon.
4/5
GoogleAlex and Rhys were both great in getting us sorted for next year with a really quick turn around of just a few days! Really happy with the flat and can't wait to move in!
Dear Laura, We were extremely pleased to see that our team provided you with great service and that they were able to find your flat within only a few days! It has been an absolute pleasure to read your fantastic review and we hope to have the opportunity to help you again in the not too distant future. Kind Regards
5/5
GoogleGreat friendly service and ongoing support during our rental period. Michael Davies has always responded immediately to all queries and we would highly recommend Enfields estate agents.
Dear Anthony, Thank you kindly for taking the time to share your experience with Michael at Enfields Bournemouth on Google. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Kind Regards,
5/5
GoogleFantastic team. Highly recommend Enfields for student properties. Any issues experienced were dealt with promptly, washing machine broke down on the Sunday, had one delivered and fitted on Tuesday. Cheers Rhys for helping my mum find her cat, you were a great help!
5/5
GoogleHave always had first class service at Enfields Letting, Winton. From the first phone call enquiring about a property on their website to now being settled in our new home. Paperwork, phone calls and emails dealt with quickly and efficiently. Michael, who now manages our property is always very helpful and friendly and goes that extra mile. Would highly recommend. Many thanks Enfields.
Dear Craig, We are delighted to read of what an enjoyable experience you have had with us and would like to thank you for taking the time to share your experience with a Google review. It is wonderful that our Estate Agency is somewhere you would recommend to others, for which my team and I are most grateful. We strive to go that extra mile for all our clients and your generous comments about Michael will be passed on to him. We hope to continue to help you in the future! Kind Regards,
5/5
GoogleThe whole team are friendly, professional, and extremely hardworking. Rhys and Hannah have been very supportive to me, a first time Landlord, and I feel I''m in safe and capable hands. Highly recommended!
5/5
GoogleAs a Landlord, I have used Enfield's to let my apartments for many years. I have found them to be incredibly efficient, knowledgeable and friendly. They are always very competitive on price and a special recognition should go to Rhys, who always goes that extra mile to make you know that you're in safe and understanding hands. 5 Star!
5/5
GoogleHaving worked now on Enfields maintenance issues for the last 3 years or more, i found the staff very helpful and knowledgeable. i find eppecially Michael, Lisa and Hannah to be very helpful in all matters. I have and still carry out maintenance for a number of other estate agents and i find that Enfields are on the whole more caring towards the tenants to insure that there problems are dealt with in a timely manner. Sarah
Dear Sarah Thank you for your time to write such a wonderful review! We are so glad that you find our staff so helpful and knowledgeable, we love tailoring our service to each of our clients for a more caring experience for all involved! We hope to continue to work with you and help our clients with any maintenance issues they may have. Thank you again, kind regards,
5/5
GoogleGreat communication throughout. I was informed of the whole process from viewing to tenants feedback. I have had the pleasure to deal with Rhys, Mike and Lisa who were very professional, helpful and knowledgable. Highly recommend them to all.
5/5
GoogleVery professional and friendly team. Would highly recommend to any landlord looking to have their property managed. Thanks to all the team especially Jonathon, Lisa, Rhys and Michael. Keep up the good work!
Dear Adam Thank you very much for taking the time to share your experience with us! It is wonderful to know how much we have exceeded your expectations with the service and attention provided by each of our staff members, who make you feel that you are being properly looked after. We look forward to continuing to work with you in the future!
5/5
Googlekatie Noble of the management team has been excellent
5/5
GoogleRhys contacted me because my flat was on the market to rent with another agency and had been for some time. The other company failed to get a tenant for about 6 months, Enfields found me a tenant in 2 days. Wish I had used them from the start! I don't know why there are negative reviews about the staff, I think they are way more friendly than their competitors and I always enjoy chatting to them, I've also found them to be super efficient and LOVE that they use a system so I can sign paperwork online rather than posting it.
1/5
GoogleRented a student property for a year with two others. Had a plethora of issues with the property, including bug infestations, broken heating during Winter months (with poor insulation). It took 3 months for them to fix heating, so I had to move out of the property for said time due to health complications caused by the damp and coldness. I requested for matters to be solved on many separate occasions, and was met with complete apathy and a lot of 'it is the tenant's responsibility...' (despite it being written in the contract that it is solely the landlord's responsibility to ensure the heating appliances are functioning). Many issues weren't solved for the remainder of the tenancy, and we are now potentially being charged for said issues not being solved at the end of the tenancy. I requested compensation for the costs incurred by having to find somewhere else to live, but the landlord refused (despite having no involvement in the property's upkeep during the tenancy). Property was described as part-furnished, however most furniture at the property had a form of issue (either broken or bug infested, and for a student property there were no desks). Again, Enfields were informed of this, but no action was taken. Landlord had people come round to the property to pick up equipment/ cut down trees in the garden without giving us any notice. When Enfields were asked about this, they were extremely unhelpful, and ended up ignoring my future emails to them. In all honesty, I am unsure what their purpose was as property managers as they were unsuccessful at communicating between tenant and landlord and were extremely neglectful agents. It took a lot of chasing up, time and effort to get even the smallest help from them. Despite all the issues with the property not being fixed, the rent has somehow been increased for next year's tenants. Absolutely disgusting. Would definitely not recommend, and I am concerned about the number of students they are treating like this.
5/5
GoogleOur property search finally led us to a great property which was introducued by a most delightful young agent named Alex. Thank you so much for all your care and assistance. Your service has been superb, not to mention that of Jonathan who clearly explained all the finer details and process of the paperwork. many thanks to your whole team !!! Kindest regards, Olga.
Dear Olga, Firstly we would like to thank you for the lovely review you shared following your experience with Enfields Bournemouth and in particular Jonathon & Alex. We were delighted to read that we were able to help explain the finer details of the process of the paperwork and help you find a great property! We would certainly be happy to help if you needed us again in the future, we hope you've enjoyed living in your new home.
5/5
GoogleAs a tennant in a student house, we have had a positive experience with enfields. Although the house has suffered a few issues, enfields - in particularly Kate Noble (our house manager) has been very efficient in ensuring our problems are solved i.g. proving us with a new fridge, oven and hoover promptly when asked. Kate is efficient in replying to emails and has a friendly manner in which we haven’t really received from alternate letting agents. We will be using Enfields again!
5/5
GoogleI have used this branch to let my property consecutively for the past 5 years. They have never let me down - they find great tenants, are pro-active and very organised. I am always amazed that Hanna has everything under control and running like clockwork with so many student properties to look after. Keep it up!
5/5
GoogleExcellent agents. As a landlord i highly recommend them. Found us tenants really quickly, in the first instance the first to see rented the place. Very good at matching the right tenants to the property too. I also carry out maintenance work for Enfields and i find that they always want any problems with properties resolved straight away. This is excellent for the tenants plus friendly staff, (in particular Michael, Lisa and Ryhs) that are always happy to help with any issues.
5/5
GoogleSales and lettings teams have both done a great job for us. We were so pleased with their sales team that we used them for our lettings, too. They have proved to be very efficient in both finding the tenants and following up on all paperwork. I would highly recommend them.
5/5
GoogleAbsolutely fantastic, helpful, understanding and very professional service.
4/5
GoogleThe houses are nice and they were happy to hear our interests and requirements for the properties. We have used Enfields before when looking for our previous house, and will be using them again. They offer a great selection of houses, and walked us through the letting process, as it was my first time letting. The only issues was the delay in getting back to us regarding some property viewings, but this has since been resolved. Thank you to Johnathon for getting back to me regarding the problems arranging viewings, the delay was it was due to high demand of viewings requests from other students. I will them recommend to others in looking for property in Bournemouth.
Dear Shaun, We sincerely appreciate your loyalty to Enfields Bournemouth and thank you for choosing to use our services again and again. We are delighted to learn that we found you the rental property that you were looking for, especially your comments about Jonathon which will of course be passed over to him. We are so pleased that our team took great care of you, even during our busy period when we see a lot of students looking for properties! We hope we are able to help you again in the future. Kind Regards,
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Enfields, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Enfields and its branches won awards at The British Property Awards in one year, most recently 2021.
British Property Awards winners in one year, the group and its branches: 2021.
British Property Awards by year, 20212021 1 Gold The British Property Awards 2021 winners
Source: The British Property Awards winners lists, as published, linked by year.
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Bournemouth (383 Wimborne Road) has the most, with 747 reviews rated 4.2 out of 5, followed by Southampton (347 Shirley Road) with 485.
The 14 Enfields offices, by town:
80 reviews from sellers, rated 5.0 out of 5 on average. For example, Laura wrote: "Enfields had the property online, with great pictures, within a couple of hours and then sold it very quickly. Unfortunately, my conveyancer was utterly inept ..."
46 reviews from buyers, rated 4.8 out of 5 on average. For example, Steven-Mark wrote: "This was the first time for me buying a property and didn't know as much about the process as I probably should have. Kevin was amazing at helping me through ..."
19 reviews from landlords, rated 4.9 out of 5 on average. For example, Judi wrote: "I recently instructed the lettings team to market and manage our buy to let property. Jack explained the relevant fees and process very clearly, so I knew ..."
5 reviews from tenants, rated 4.2 out of 5 on average. For example, Chris wrote: "We dealt with Enfields when moving in to a rented property and found them to be very professional and very approachable. Georgia was especially helpful and ..."
Yes. In The Trusted Agent 2026 awards, Bitterne won Trusted Agent and Southsea won Trusted Agent. At The British Property Awards 2021 its branches won 1 Gold award.
