Trusted Agent profile · Hampshire, Dorset and West Yorkshire
Verified
★★★★★
3,015 reviews across 14 offices and 3 platforms
Enfields has 14 offices, in Bournemouth (two offices), Southampton (four offices), Bitterne, Pontefract, Eastleigh (two offices), Wakefield, Poole, Hythe and Southsea (Hampshire, Dorset and West Yorkshire). Together they have 3,015 reviews on three platforms, rated 4.5 out of 5 overall.
2,440
Reviews on Google
All 14 offices
131
Reviews on Facebook
All 14 offices
261
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Enfields had the property online, with great pictures, within a couple of hours and then sold it very quickly. Unfortunately, my conveyancer was utterly inept ...Read all 80 from sellers
This was the first time for me buying a property and didn't know as much about the process as I probably should have. Kevin was amazing at helping me through ...Read all 46 from buyers
I recently instructed the lettings team to market and manage our buy to let property. Jack explained the relevant fees and process very clearly, so I knew ...Read all 19 from landlords
We dealt with Enfields when moving in to a rented property and found them to be very professional and very approachable. Georgia was especially helpful and ...Read all 5 from tenants
Enfields's 14 offices, most reviewed first. Each has its own page.
Showing 2,434 reviews on Google only. Show every review
5/5
GoogleEnfields have been fantastic. My house sold in 2 days . The staff are all lovely and answer any queries asap. They all work together professionally and get the job done , taking the stress out of the huge job of moving home . I would recommend them without hesitation to anybody . My sale is in process and I want to say thanks to you all at Enfields.
Thankyou so much for your kind review.
1/5
GoogleRating only, no written review.
We are sorry to see your 1 star review. We don't seem to have any records of your details so we are unable to respond on your disappointing rating as you can see from our other reviews this is very unusual.
5/5
GoogleReally helpful & professional team that couldn't do enough to help us during our purchase, would definitely recommend these guys.
Dear Chris, Thank you for your review. I am glad you had a good experience. We wish you all the best in your new home.
5/5
GoogleFantastic service from Nikki and the team at Enfields, I dealt with Nikki when we bought our house in 2014 and had no doubt I would use them for the sale 4 years later. Always available to deal with queries and quick to resolve any issues. Their communication as a seller was great and I was always updated quickly with feedback. They even had viewings lined up before we had gone on the market. Once we were Sold STC, All the team were great in pushing the chain along and chasing solicitors involved. Best Estate Agents in Eastleigh by a mile!
Hi Richard, Thank you so much for your review. It was a pleasure dealing with you again and we wish you all the best for the future in your new home. Nikki
5/5
GoogleWe decided to use Enfields to sell our house as they had good reviews. We requested a valuation through their website one Sunday evening and were seen the very next day. The house was online by Wednesday and we accepted an offer by Saturday! We have dealt with Oliver (mostly) who has been extremely efficient and quick to respond with any queries. Couldn't do enough to help us. Friendly team and excellent service all round. Recommended!
Thanks Kaylee. We pride ourselves on trying to find a buyer in the quickest time whist achieving the best price possible.
5/5
GoogleStaff are really friendly. Sam did our viewing yesterday he has been really good with communication... really hope to buy with you guys. Recommend 5*
Raya Oleary, we are glad we could help! Thank you so much again for your feedback! We hope you have a great day!
5/5
GoogleRented off them for 2 yrs perfect service louise mainly went above and beyond to help with any issues to the point spent her whole weekend dealing with a water leak that she managed to get fix and resolved knowing i had children. Moved out of a property and again she made the process stress free and gave great advice same as Morgan.
1/5
GoogleRating only, no written review.
5/5
GoogleA big thank you to Enfields who successfully sold our flat. We were extremely pleased with them throughout the whole process and can't thank them enough for all their help and support. We dealt primarily with Jonathon, Charlotte and Freya, who were all fantastic. At our initial meeting, Jonathon really took the time to explain how Enfields would go about marketing the property and remained on-hand throughout the whole process. Charlotte then quickly found us a reliable buyer for the property - we loved both her enthusiasm and how positive she was. Freya was our sales Progressor and was absolutely fantastic. She was always so friendly and called with regular updates to let us know how things were moving along. She was always contactable if we needed any advice or had any questions. Having previously had an awful experience with a large corporate Estate Agency, Enfields really turned things around for us and we will definitely be using them again if we decide to move in the future. Although we dealt primarily with Jonathon, Charlotte and Freya, we found the whole team to be extremely enthusiastic and helpful. Thank you again to Enfields for everything you have done for us!
1/5
GoogleRating only, no written review.
This is a spam review posted by someone with the intent to lower the average google rating of this business. This review is being investigated by Google.
1/5
GoogleRating only, no written review.
This is a spam review posted by someone with the intent to lower the average google rating of this business. This review is being investigated by Google.
1/5
GoogleRating only, no written review.
This is a spam review posted by someone with the intent to lower the average google rating of this business. This review is being investigated by Google.
1/5
GoogleAVOID AT ALL COSTS IF YOU'RE A STUDENT They carry out shady practices and scam students. Power tools were left out on the kitchen side, the house was left in a horrible state. Broken glass in the garden. Took them months to replace my bed as the bars underneath were broken.
Hi Max, Thank you for your review, we have tried to locate your tenancy or applicant registration (and searched the whole organisations database) and cant find any listing at all for you. After further investigation we have evidence suggesting this review is fake and is currently being investigated by Google
1/5
GoogleHonestly, these lot must be holding people at gun point to write positive reviews? I graduated 2 years ago, but have come back to one star this shambles of a company. Incompetence of the highest order. Steer clear chaps.
Reece, We are extremely sorry to read your feedback, and to know that you left your rental property 2 years ago unhappy. We really wish we could have known of these disappointments at the time, in order for us to make things right for you. We appreciative any feedback and hope we can have the opportunity to change your views in the future.
1/5
GoogleDO NOT USE!!!!! This company rips students off...…. An inventory was undertaken a full month after the property was vacated due to builders needing to work at the premises and then we were charged for dust! We approached Enfields regarding returning the deposit. They tried to charge for dust, nails in the wall that where already there, they tried to charge for repainting a wall that was due for demolition / structural works. We were also charged for limescale that was already there when taking on the property. We sent photographic proof however got no response from them regarding this. We were charged for missing wheelie bin lids of which we had evidence that they were never there when starting the lease. Charges for cleaning under the soap dish in the shower - REALLY!!!!! Impossible standards to get the deposit back - just a shame the same standards did not apply when taking on the property.
Hi Michelle, Thank you for your review which gives us the opportunity to shed some light on this. Your daughter rented a five bedroom shared house in which they agreed to pay a £2450.00 deposit which we securely lodged with a government scheme called the Deposit Protection Service. The tenancy ended on the 30th June 2019 and a check out was done by an independent company the next day (rather than the the month suggested in your review). All of the tenants were supplied with this check out report confirming the date of the inspection along with detailed photos etc. We liaised with two students regarding the deposit for the house as it was taken on a joint and several liable tenancy agreement and we have no record of any communication between yourself and our office. Below is the exact list of the deductions from the deposit which was put in writing to all of the tenants along with a copy of the inventory and check out: £50 - Shower room, Clean and treat mould on ceiling £55 - Shower room - Repair shower door off the runners £35 - Bedroom 4, Make good and paint one wall as nails put in (wall straight ahead as walk in) £35 - Bedroom 3 -Window handle missing £80 - Clean contribution inc carpets £35 - Window Clean £45 - Rubbish bin as lid missing £45 - Recycling bin missing Please note all of the tenants (and you as a guarantor) had the opportunity to dispute any of the above deductions and supply supporting evidence to support your case but nothing was received but instead these deductions had been agreed by the tenants based on the evidence supplied to them. Within the tenancy agreement the tenants agreed to have the carpets and house professionally cleaned but, as the landlord planned on doing some improvements after they vacated, requested a contribution of only £80.00 which the tenants agreed. The landlord charged £35.00 for painting one wall as the inventory confirmed that the wall had no damage when they originally moved in whilst the check out report confirmed holes had been made by the tenants during their tenancy. You have made references to a charge for limescale and cleaning under a soap dish but we have never listed these items in our deductions - these items were listed within the independent check out report supplied to you and the landlord which you are now implying were deductions made by Enfields which is untrue. Lastly the wheelie bin was present at the time of the inventory and was missing when the tenants left the property and the tenancy agreement confirms that wheelie bins are the responsibility of the tenants during their stay - once again the tenants agreed to this deduction. I can confirm that the remaining £2070 of the deposit was returned to the tenants via the Deposit Protection Service as soon as they confirmed they were happy with the deductions. To conclude we would recommend you calling our office to discuss your concerns with a member of our team who would be more than happy to walk through the process we followed with you to ensure you are satisfied everyone was done correctly.
4/5
GoogleEasy to use
Thank you so much for your kind words and positive review, hugely appreciated!
1/5
GoogleRating only, no written review.
This is a spam review posted by someone with the intent to lower the average google rating of this business. This review is being investigated by Google.
1/5
GoogleRating only, no written review.
This is a spam review posted by someone with the intent to lower the average google rating of this business. This review is being investigated by Google.
1/5
GoogleRating only, no written review.
This is a spam review posted by someone with the intent to lower the average google rating of this business. This review is being investigated by Google.
5/5
GoogleI recieved very good service from Enfields. They kept me up to date on everything that was going on with the sale of my property and helped make the whole process smooth and pain free.
5/5
GoogleThe team at Enfields provide first class service every step of the way. Very pro-active from start to finish and I would highly recommend!
Thankyou for taking time to leave us a review.
3/5
GoogleRating only, no written review.
Dear Mr Horn, I have been unable to locate you on our system in Eastleigh so I am not able to reply to your review. Kind regards Nikki
5/5
GoogleRating only, no written review.
Hi Serdar - Thank you for leaving this review. We do appreciate this and we hope you will settle into your new home. Kind Regards - Enfields Bitterne
5/5
GoogleI didn't think I'd ever be able to recommend an estate agent so highly. I've had dealings with many of the other local agents and they ranged from mediocre to horrible. But Enfields were a breathe of fresh air. I sold and purchased with them on recommendation and it made what was a complicated and drawn out process as easy as it could have been. Kevin and his team were always available, very honest and reliable. I honestly think if I'd used a different estate agent the sale and purchased wouldn't have happened.
Hi Mark, thank for your very kind words and taking the time to leave this review. We are sorry it took so long, hopefully now that you are in your new home it was worth it. Kind Regards - Kevin
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Enfields, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Enfields and its branches won awards at The British Property Awards in one year, most recently 2021.
British Property Awards winners in one year, the group and its branches: 2021.
British Property Awards by year, 20212021 1 Gold The British Property Awards 2021 winners
Source: The British Property Awards winners lists, as published, linked by year.
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Bournemouth (383 Wimborne Road) has the most, with 747 reviews rated 4.2 out of 5, followed by Southampton (347 Shirley Road) with 485.
The 14 Enfields offices, by town:
80 reviews from sellers, rated 5.0 out of 5 on average. For example, Laura wrote: "Enfields had the property online, with great pictures, within a couple of hours and then sold it very quickly. Unfortunately, my conveyancer was utterly inept ..."
46 reviews from buyers, rated 4.8 out of 5 on average. For example, Steven-Mark wrote: "This was the first time for me buying a property and didn't know as much about the process as I probably should have. Kevin was amazing at helping me through ..."
19 reviews from landlords, rated 4.9 out of 5 on average. For example, Judi wrote: "I recently instructed the lettings team to market and manage our buy to let property. Jack explained the relevant fees and process very clearly, so I knew ..."
5 reviews from tenants, rated 4.2 out of 5 on average. For example, Chris wrote: "We dealt with Enfields when moving in to a rented property and found them to be very professional and very approachable. Georgia was especially helpful and ..."
Yes. In The Trusted Agent 2026 awards, Bitterne won Trusted Agent and Southsea won Trusted Agent. At The British Property Awards 2021 its branches won 1 Gold award.
