5/5
GoogleSecond year in a row now James has sorted us a student house, absolute legend always up for a laugh and very professional also.
Trusted Agent profile · Hampshire, Dorset and West Yorkshire
Verified
Enfields estate agents in Bournemouth, Southampton, Bitterne and 6 more
★★★★★
3,017 reviews across 14 offices and 4 platforms
Enfields has 14 offices, in Bournemouth (two offices), Southampton (four offices), Bitterne, Pontefract, Eastleigh (two offices), Wakefield, Poole, Hythe and Southsea (Hampshire, Dorset and West Yorkshire). Together they have 3,017 reviews on four platforms, rated 4.5 out of 5 overall.
2,440
Reviews on Google
All 14 offices
133
Reviews on Facebook
All 14 offices
261
Reviews on Trustpilot
Business-wide
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Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers80 reviews
Enfields had the property online, with great pictures, within a couple of hours and then sold it very quickly. Unfortunately, my conveyancer was utterly inept ...Read all 80 from sellers
Buyers46 reviews
This was the first time for me buying a property and didn't know as much about the process as I probably should have. Kevin was amazing at helping me through ...Read all 46 from buyers
Landlords19 reviews
I recently instructed the lettings team to market and manage our buy to let property. Jack explained the relevant fees and process very clearly, so I knew ...Read all 19 from landlords
Tenants5 reviews
We dealt with Enfields when moving in to a rented property and found them to be very professional and very approachable. Georgia was especially helpful and ...Read all 5 from tenants
Our offices
Enfields's 14 offices, most reviewed first. Each has its own page.
- Enfields Bournemouth (383 Wimborne Road)383 Wimborne Road, BH9 2AQ747 reviews · 745 on Google (4.2)9 in the last 90 days
- Enfields Southampton (347 Shirley Road)347 Shirley Road, SO15 3JD486 reviews · 196 on Google (4.6)29 in the last 90 days
- Enfields Bitterne3 West End Road, SO18 6TE321 reviews · 245 on Google (4.8)0 in the last 90 days
- Enfields Pontefract2 Alamo House, Sessions House Yard, WF8 1BN300 reviews · 232 on Google (4.5)1 in the last 90 days
- Enfields Eastleigh (1E Leigh Road)1E Leigh Road, SO50 9FG298 reviews · 113 on Google (4.6)29 in the last 90 days
- Enfields Southampton (46 Oxford Street)46 Oxford Street, SO14 3DP277 reviews · 219 on Google (4.4)1 in the last 90 days
- Enfields Pontefract2 Alamo House, Sessions House Yard, Pontefract, WF8 1BN, WF8 1BN268 reviews · 200 on Google (4.6)10 in the last 90 days
- Enfields Southampton (347 Shirley Road)347 Shirley Road,Shirley, Southampton, SO15 3JD193 reviews · 193 on Google (4.6)0 in the last 90 days
- Enfields Eastleigh (13 Market Street)13 Market Street, SO50 5RH158 reviews · 127 on Google (4.4)0 in the last 90 days
- Enfields Poole241 Ashley Road, Parkstone, BH14 9DS154 reviews · 86 on Google (5.0)29 in the last 90 days
- Enfields Southampton (51 London Rd)51 London Rd, SO15 2AD81 reviews · 49 on Google (4.2)1 in the last 90 days
- Enfields Hythe3 Marsh Parade, SO45 6AN40 reviews · 40 on Google (4.4)1 in the last 90 days
- Enfields Bournemouth (56 Holdenhurst Road)56 Holdenhurst Road, Lansdowne, BH8 8AQ39 reviews · 39 on Google (4.4)0 in the last 90 days
- Enfields Southsea33b Marmion Road, PO5 2AT2 reviews · 0 on Google0 in the last 90 days
Awards
The Trusted Agent 2026 results for Enfields, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Enfields and its branches won awards at The British Property Awards in one year, most recently 2021.
British Property Awards winners in one year, the group and its branches: 2021.
British Property Awards by year, 2021
2021 1 Gold The British Property Awards 2021 winners
- GoldThe British Property Awards 2021: Estate Agent in PontefractPontefract
Source: The British Property Awards winners lists, as published, linked by year.
Reviews on Google
Showing 2,434 reviews on Google only. Show every review
Google5/5
GoogleWe are a group of 6 students and we had a really good experience with Enfields: James was so helpful when looking around all the houses, and took away much of our stress by being very clear with all the details about the home and the process of securing it. Highly reccomend!
5/5
GoogleRating only, no written review.
5/5
GoogleHad a lovely experience looking for student housing as a group of 6. Our Estate Agent, Rachael, was very informative and absolutely wonderful to speak to, making the process as easy as possible for us :)
5/5
GoogleGreat experience going through Enfields for the 2nd time now. James was brilliant with our student group, on multiple occasions and was very quick to respond and help us find our house!
1/5
GoogleWe found a flat through Enfields, downgrading to a small bed flat temporarily due to family circumstances. So we weren’t expecting much. But it really was a miserable property in need of complete modernisation (or demolition). When we moved in the washing machine was balancing on some old magazines, the bathroom was cracked, sealant rotten and shower mouldy. Paintwork was peeling and just not in a good way. The 3 doors to enter the property were broken and door handles got stuck, trapping people inside and were a security issue for us not being able to lock them. We continued to report things, like a loud squeaky leaking tap (never fixed) the hallway light didn’t work (over a year to replace), and don’t even get me started on the mice! £100’s worth of clothes, baby items and sheets were shredded to bits while we were waiting for the problem to be sorted, Absolutely vile. But the landlord just didn't want to know. (We were grateful for Enfields sorting a new boiler, washing machine and oven for us very quickly though.) When we went to receive our deposit back, what a surprise, the landlord came out of the woodwork and took over half of our deposit for ‘cleaning and painting’ which is so upsetting given we left it as we found it. Enfields themselves are lovely people, but their properties and relationships with landlords is dire, resulting in a lack of due care for tenants. Communication was always delayed and disjointed making us feel like we were bottom of the pile, likely they were just too overrun with other properties, maintenance issues, and their priorities lay with the sales. I would advise against using Enfields unless, like in our case we had no choice. We are just so pleased it is all over.
5/5
GoogleFantastic experience with Enfields selling my flat in Poole. They were attentive and responsive and trustworthy. Thank you to Jack, James and Kaleigh for all their work and support. I would recommend to anyone.
5/5
GoogleWe contacted Enfields about looking a houses and was passed onto James. After two sessions of house viewing, he helped us find an amazing house. He was friendly and helped us with any worries.
5/5
GoogleSelling and buying a property is not always easy, but Louise Carr went above and beyond to support me throughout the entire process. She kept me updated regularly by email and phone, so I was never left out of the loop. Although I was her client for the sale, Louise also assisted me with my purchase, even though I was using a different agency. Thanks to her persistence and dedication, both the sale and purchase progressed smoothly and completed on the agreed date. I am a very happy customer and would highly recommend Enfields in Bitterne.
Agent replied · 30 December 2023
Hi Nicole, Thank you for your wonderful feedback and for recommending our services. We're thrilled to hear about your positive experience with Louise. We understand that selling and buying a property can be a complex process, and we're glad Louise was able to assist you effectively and keep you updated throughout. Your satisfaction is our top priority, and your review reaffirms the hard work we put in every day. We appreciate your trust in us and look forward to assisting you, or your friends and family, in any future property needs.
5/5
GoogleI rented through Enfields Shirley for over 2 years, Emily was my property manager and she was amazing, she always resolved any queries or maintenance for the flat in a speedy manner, I would highly recommend Enfields services.
3/5
GoogleAs tenants, we didn’t have a great experience with Enfields. During inspections we would raise queries about the property, which they photographed and noted, but by the next visit these issues were often forgotten. The communication felt …
1/5
GoogleIf you’re a student or looking to rent a house with Enfields I would avoid using this estate agency. The service was awful and when we were due our full deposit money back they did everything they could as a company to delay giving it back, Including lying and making up excuses.
5/5
GoogleJames from enfields was really lovely and very attentive. Showed us some great houses! He’s a credit to the enfields team
5/5
GoogleJames was amazing. He gave us some house viewings really quick meaning we could get the house we were really looking forward too. He was very professional but also very chatty and made the experience great.
5/5
GoogleJames at Enfields very quickly helped secure my friends and I a student house. We did not understand the process and he helped us out so much
5/5
GoogleJames was really helpful with helping us find our house for next year. Thank you very much
5/5
GoogleI’ve Had a great experience with Enfields- we’ve been with them for 2 years now and decided to look for a new student house, massive thank you to James for finding us a lovely new house and being so kind throughout! Thank you again
5/5
GoogleHelped us find our student house, they were amazing, worked with James who went above and beyond to help us. Would definitely recommend!
5/5
GoogleI have been dealing with Rachael Clarke and for no fault of our own it has been quite a stressful time especially for my first buy however Rachael couldn’t have been more kind and helpful throughout the whole process. Rachael’s response time has been amazing and she has always made sure the questions I needed were answered and did everything in her power to chase from her end. I couldn’t thank Rachael enough!! It’s going to be very strange not speaking to her everyday that’s for sure! Would highly recommend to anyone. Thank you again.
5/5
GoogleGreat and easy experience, James was massively helpful throughout the entire process and found us a banging student home for our second year
5/5
GoogleRachel, an estate agent here, was so lovely and helpful when it came to picking our new student home.
5/5
GoogleWe had James show us some houses and he was so lovely and helpful!!
5/5
GoogleWent with James to find our new student home, and it went amazingly. Very kind and understood exactly what we were looking for, while also being able to answer our queries. Highly recommend!
1/5
GoogleOffered little to no help in helping me and my housemates get our deposit back. Been waiting for 9 weeks even though it’s supposed to be back to us within 4 weeks. Need to wait another 2 weeks to fill out a second form too. Had to do the whole process manually without any help even after 3 phone calls.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Questions about Enfields
Which Enfields office has the most reviews?
Bournemouth (383 Wimborne Road) has the most, with 747 reviews rated 4.2 out of 5, followed by Southampton (347 Shirley Road) with 486.
Where are the Enfields offices?
The 14 Enfields offices, by town:
- Bitterne: 3 West End Road, Bitterne, Hampshire, SO18 6TE
- Bournemouth (383 Wimborne Road): 383 Wimborne Road, Bournemouth, Dorset, BH9 2AQ
- Bournemouth (56 Holdenhurst Road): 56 Holdenhurst Road, Lansdowne, Bournemouth, Dorset, BH8 8AQ
- Eastleigh (13 Market Street): 13 Market Street, Eastleigh, Hampshire, SO50 5RH
- Eastleigh (1E Leigh Road): 1E Leigh Road, Eastleigh, SO50 9FG
- Hythe: 3 Marsh Parade, Hythe, Hampshire, SO45 6AN
- Pontefract: 2 Alamo House, Sessions House Yard, Pontefract, West Yorkshire, WF8 1BN
- Poole: 241 Ashley Road, Parkstone, Poole, BH14 9DS
- Southampton (347 Shirley Road): 347 Shirley Road, Southampton, Hampshire, SO15 3JD
- Southampton (347 Shirley Road): 347 Shirley Road,Shirley, Southampton, SO15 3JD
- Southampton (46 Oxford Street): 46 Oxford Street, Southampton, Hampshire, SO14 3DP
- Southampton (51 London Rd): 51 London Rd, Southampton, Hampshire, SO15 2AD
- Southsea: 33b Marmion Road, Southsea, Hampshire, PO5 2AT
- Wakefield: 2 Alamo House, Sessions House Yard, Pontefract, WF8 1BN, Wakefield, WF8 1BN
What do sellers say about Enfields?
80 reviews from sellers, rated 5.0 out of 5 on average. For example, Laura wrote: "Enfields had the property online, with great pictures, within a couple of hours and then sold it very quickly. Unfortunately, my conveyancer was utterly inept ..."
What do buyers say about Enfields?
46 reviews from buyers, rated 4.8 out of 5 on average. For example, Steven-Mark wrote: "This was the first time for me buying a property and didn't know as much about the process as I probably should have. Kevin was amazing at helping me through ..."
What do landlords say about Enfields?
19 reviews from landlords, rated 4.9 out of 5 on average. For example, Judi wrote: "I recently instructed the lettings team to market and manage our buy to let property. Jack explained the relevant fees and process very clearly, so I knew ..."
What do tenants say about Enfields?
5 reviews from tenants, rated 4.2 out of 5 on average. For example, Chris wrote: "We dealt with Enfields when moving in to a rented property and found them to be very professional and very approachable. Georgia was especially helpful and ..."
Has Enfields won any awards?
Yes. In The Trusted Agent 2026 awards, Bitterne won Trusted Agent and Southsea won Trusted Agent. At The British Property Awards 2021 its branches won 1 Gold award.
