Trusted Agent profile · Hampshire, Dorset and West Yorkshire
Verified
★★★★★
3,015 reviews across 14 offices and 4 platforms
Enfields has 14 offices, in Bournemouth (two offices), Southampton (four offices), Bitterne, Pontefract, Eastleigh (two offices), Wakefield, Poole, Hythe and Southsea (Hampshire, Dorset and West Yorkshire). Together they have 3,015 reviews on four platforms, rated 4.5 out of 5 overall.
2,440
Reviews on Google
All 14 offices
131
Reviews on Facebook
All 14 offices
261
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Enfields had the property online, with great pictures, within a couple of hours and then sold it very quickly. Unfortunately, my conveyancer was utterly inept ...Read all 80 from sellers
This was the first time for me buying a property and didn't know as much about the process as I probably should have. Kevin was amazing at helping me through ...Read all 46 from buyers
I recently instructed the lettings team to market and manage our buy to let property. Jack explained the relevant fees and process very clearly, so I knew ...Read all 19 from landlords
We dealt with Enfields when moving in to a rented property and found them to be very professional and very approachable. Georgia was especially helpful and ...Read all 5 from tenants
Enfields's 14 offices, most reviewed first. Each has its own page.
Showing 2,434 reviews on Google only. Show every review
5/5
GoogleSeriously impressed with the whole team that dealt with finding a tenant for my flat within two weeks without the property even going on the market. They are all so personable and ready to answer all my enquiries. I am glad I found Enfields. I hope we can work together for many years to come! Special thanks to Jon, Megan and Hanna that have been real support to me!
5/5
GoogleGreg really helped me and the girls find the right student house for us after a long struggle with other estate agents. Quick service and also very friendly. Answered any questions we had. Would definitely recommend!
5/5
GoogleRating only, no written review.
5/5
GoogleFantastic service, very professional and helpful - thank you!
Thankyou for your review, I'm really happy you have found your new home and are settled.
5/5
GoogleExcellent service throughout the process, staff are really friendly and professional.... I will use Enfields again if I move.... Thank you....
Thankyou for your kind comments
5/5
GoogleAbsolutely professional in every way, would highly recommend
Thankyou for your kind review.
5/5
GoogleVery professional amazing team.
Thankyou so much for your feedback
5/5
GoogleLovely staff very helpful
Hi Katrina, thank you for your review, we appreciate you taking the time to do this. All the best - Enfields Bitterne
5/5
GoogleProfessionally run office with staff who could not do enough for you.any problem or quetstions answered precise and quick.
Hi Alan, thank you for your patience with the sale and taking the time to complete the review, we do appreciate this.
5/5
GoogleThe lettings team members I dealt with - Kevin, Amy and Rio - were professional, knowledgeable and courteous at all times. I chose Enfields, Bitterne, to find a new tenant for my property and I would not hesitate to recommend their services. The level of proactive communication was very impressive, all administration matters were dealt with efficiently and effectively, and the inventory report was of a very high standard. Superb.
Hi Avril, thank you for your kind words. We are delighted we were able to assist you with the letting of your property. Kind Regards Enfields - Bitterne
5/5
GoogleMegan was great when helping my daughter and friend find a student property, making the process easy and stress free.
1/5
GoogleRating only, no written review.
Thanks so much Deanna for your review. I apologise things didn't go the way you expected. Please pop by the office referencing your review and we'll do all that we can to resolve this issue in person.
5/5
Google1st class service, knowledgeable stall top hole
5/5
GoogleVery helpful staff
5/5
GoogleWe agreed a very competitive commission at the start of the process and advice was given with a realistic market price which we ignored and marketed at a higher price. We had a bumpy ride selling our house but this was due to market conditions (brexit etc) our decisions and not Enfields. After a buyer was found it felt like we were working in tandem with Enfields to achieve the same goal of getting the matter sorted. Enfields helped our buyers obtain a mortgage and their mortgage broker even kept us in the loop how the application was going (with the consent of the buyers of course) which was reassuring as we were very keen to keep everyone on side. After regular check ins from Kevin throughout the proceeds the day of exchange came. On the day of exchange Kevin helped heard the sheep in the chain to make sure we all flocked the same way to achieve exchange (we had a 30 min window on a friday afternoon due to various lawyers appointments etc). Rio Kevin and Darrel thank you for a fantastic service. I'd recommend you to my clients if they are selling in Bitterne. Alan of (but not on behalf) of Accesss Law LLP.
Hi Alan, thank you for taking the time to do this and your very kind comments. We do appreciate this and would like to wish you all the best for the future. Kind Regards - Kevin
5/5
GoogleJo and the team did a great job selling one of our properties.
Thankyou for your 5 Star review. We hope to help you again on your next move.
1/5
GoogleRating only, no written review.
5/5
GoogleEnfields are always good, Kevin's communication is spot on, will always use them for further house sales/ purchases
Hi Stuart, thank you for taking the time to leave your review it is very much appreciated.
4/5
GoogleMegan was really helpful and very patient with us. The team were great and informed us well, great service!
5/5
GoogleExcellent service from Enfields. Megan has been brilliant too and really attentive to our requirements and proactive in helping us find somewhere.
Hi Mark, Thank you for the fantastic comments about Megan. She certainly works very hard and is very passionate about providing a world class service to her clients - its lovely to hear that you appreciate all of her efforts.
3/5
GoogleVery friendly staff are always happy to help my only negative would probably be there is a bit too many bells and whistles that are not needed
Hi Ben, Happy new year, all of the team hope you and your family are well. Thank you for taking the time to put your feedback online! We loved hearing that you found the team very friendly and have acknowledged the lengths we go to in order to help our clients. We hope you are happy in your new home and do not hesitate to get in touch with us if these is anything you need regardless of whether you are moving or staying put, we would always love to hear from you.
5/5
GoogleFantastic service from the whole team. Kevin especially really pushed things forward for us. Couldn’t recommend them enough.
Hi Mr and Mrs Johnson, thank you for taking the time to leave your review and your kind feedback. We wish you all the best in your new home.
1/5
GoogleVery bad maintenance service, No hot water in the property. we were suffering without hot water with very young children.They have sent their contractor and reported to the landlord was no fault in the systems..... both given unacceptable feedback to the Landlord. Hope they have nice warm house and hot water from tap when need!!!!!!!!! not like us with kettle every time we need some.
Miss Sanna, Thank you for your feedback regarding the issues you have been having with your boiler, we completely understand the urgency required to assist you in getting your hot water back on and understand your frustration with something so important. When you reported this issue we immediately arranged a qualified gas safe engineer to attended the property who showed you that you could control the hot water turning off. Shortly after this (on the Sunday 29th December) via our online maintenance tool you reported an issue with the hot water again. The next day we immediately called the gas safe engineer and he advised that you had called him directly and the hot water was back on. My understanding is that the hot water was fine for the next week but you had further difficulties (on Saturday 4th January 2020). Given the difficulties you were having the landlord immediately paid for a new boiler which has since been installed. Whilst it is unfortunate that you have had to experience issues with your boiler both the landlord nor Enfields could have forseen this happening and we have acted swiftly each time you have contacted us. I also understand that our property manager has also arranged a visit to the property that has already taken place to make sure the boiler is working and you are happy with everything. We appreciate your feedback and look forward to assisting you throughout your tenancy. Warm Regards
5/5
GoogleAmazing team sold and bought my new house in no time through Enfields good communication highly recommended a big thank you
Thankyou so much for your kind words.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Enfields, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Enfields and its branches won awards at The British Property Awards in one year, most recently 2021.
British Property Awards winners in one year, the group and its branches: 2021.
British Property Awards by year, 20212021 1 Gold The British Property Awards 2021 winners
Source: The British Property Awards winners lists, as published, linked by year.
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Bournemouth (383 Wimborne Road) has the most, with 747 reviews rated 4.2 out of 5, followed by Southampton (347 Shirley Road) with 485.
The 14 Enfields offices, by town:
80 reviews from sellers, rated 5.0 out of 5 on average. For example, Laura wrote: "Enfields had the property online, with great pictures, within a couple of hours and then sold it very quickly. Unfortunately, my conveyancer was utterly inept ..."
46 reviews from buyers, rated 4.8 out of 5 on average. For example, Steven-Mark wrote: "This was the first time for me buying a property and didn't know as much about the process as I probably should have. Kevin was amazing at helping me through ..."
19 reviews from landlords, rated 4.9 out of 5 on average. For example, Judi wrote: "I recently instructed the lettings team to market and manage our buy to let property. Jack explained the relevant fees and process very clearly, so I knew ..."
5 reviews from tenants, rated 4.2 out of 5 on average. For example, Chris wrote: "We dealt with Enfields when moving in to a rented property and found them to be very professional and very approachable. Georgia was especially helpful and ..."
Yes. In The Trusted Agent 2026 awards, Bitterne won Trusted Agent and Southsea won Trusted Agent. At The British Property Awards 2021 its branches won 1 Gold award.
