5/5
GoogleVery helpful and professional.
Agent replied
Hi Simon Parker, we are very happy to have provided you with such a positive experience!
Trusted Agent profile · Hampshire, Dorset and West Yorkshire
Verified
Enfields estate agents in Bournemouth, Southampton, Bitterne and 6 more
★★★★★
3,015 reviews across 14 offices and 4 platforms
Enfields has 14 offices, in Bournemouth (two offices), Southampton (four offices), Bitterne, Pontefract, Eastleigh (two offices), Wakefield, Poole, Hythe and Southsea (Hampshire, Dorset and West Yorkshire). Together they have 3,015 reviews on four platforms, rated 4.5 out of 5 overall.
2,440
Reviews on Google
All 14 offices
131
Reviews on Facebook
All 14 offices
261
Reviews on Trustpilot
Business-wide
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers80 reviews
Enfields had the property online, with great pictures, within a couple of hours and then sold it very quickly. Unfortunately, my conveyancer was utterly inept ...Read all 80 from sellers
Buyers46 reviews
This was the first time for me buying a property and didn't know as much about the process as I probably should have. Kevin was amazing at helping me through ...Read all 46 from buyers
Landlords19 reviews
I recently instructed the lettings team to market and manage our buy to let property. Jack explained the relevant fees and process very clearly, so I knew ...Read all 19 from landlords
Tenants5 reviews
We dealt with Enfields when moving in to a rented property and found them to be very professional and very approachable. Georgia was especially helpful and ...Read all 5 from tenants
Our offices
Enfields's 14 offices, most reviewed first. Each has its own page.
- Enfields Bournemouth (383 Wimborne Road)383 Wimborne Road, BH9 2AQ747 reviews · 745 on Google (4.2)1 in the last 90 days
- Enfields Southampton (347 Shirley Road)347 Shirley Road, SO15 3JD485 reviews · 196 on Google (4.6)29 in the last 90 days
- Enfields Bitterne3 West End Road, SO18 6TE321 reviews · 245 on Google (4.8)0 in the last 90 days
- Enfields Pontefract2 Alamo House, Sessions House Yard, WF8 1BN299 reviews · 232 on Google (4.5)1 in the last 90 days
- Enfields Eastleigh (1E Leigh Road)1E Leigh Road, SO50 9FG298 reviews · 113 on Google (4.6)29 in the last 90 days
- Enfields Southampton (46 Oxford Street)46 Oxford Street, SO14 3DP277 reviews · 219 on Google (4.4)1 in the last 90 days
- Enfields Pontefract2 Alamo House, Sessions House Yard, Pontefract, WF8 1BN, WF8 1BN268 reviews · 200 on Google (4.6)10 in the last 90 days
- Enfields Southampton (347 Shirley Road)347 Shirley Road,Shirley, Southampton, SO15 3JD193 reviews · 193 on Google (4.6)0 in the last 90 days
- Enfields Eastleigh (13 Market Street)13 Market Street, SO50 5RH158 reviews · 127 on Google (4.4)0 in the last 90 days
- Enfields Poole241 Ashley Road, Parkstone, BH14 9DS154 reviews · 86 on Google (5.0)29 in the last 90 days
- Enfields Southampton (51 London Rd)51 London Rd, SO15 2AD80 reviews · 49 on Google (4.2)1 in the last 90 days
- Enfields Hythe3 Marsh Parade, SO45 6AN40 reviews · 40 on Google (4.4)1 in the last 90 days
- Enfields Bournemouth (56 Holdenhurst Road)56 Holdenhurst Road, Lansdowne, BH8 8AQ39 reviews · 39 on Google (4.4)0 in the last 90 days
- Enfields Southsea33b Marmion Road, PO5 2AT2 reviews · 0 on Google0 in the last 90 days
Reviews on Google
Showing 2,434 reviews on Google only. Show every review
Google1/5
GoogleThey will steal your deposit money.
Agent replied
Hi Yara, we are sorry you felt the need to leave us a poor review, we do not recognise your name from our existing tenancies so have been unable to verify anything but please could you get in touch with us so we can see if we can help. To make it clear it’s not possible for enfields to steal a deposit as all deposits are registered with the deposit protection scheme so the only way you would lose some of it is if your landlord made a valid claim against it. We would be happy to help and discuss this further if you are a tenant of enfields Southampton office, please call 02380 702000 or email lettings-southampton@enfields.co.uk
5/5
GoogleLet my property within one week for a good monthly rental. Fair and clear pricing for services. Friendly and efficient staff.
Agent replied
Edwin Gurd, thank you for your kind review; we are happy to pass along your comments to the team here at Enfields Southampton! Thank you so much again for your feedback! We hope you have a great day!
5/5
GoogleI give 5 stars despite the fact I had to file a complaint with them. I was answered in a timely manner and I believe my issue was solved in a fair way. Jack was willing to listen to my complain instead of just ignoring it so I am satisfied and I feel like a valued customer.
1/5
GoogleTried to sell my late fathers property, I heard one person laughing down the phone when I told them the value of a four bedroom house. Disgusting attitude so decided to use morris dibben, theres a reason morris dibben are the best, they dont have little boys handling big jobs.
5/5
Googlewould 100% recommend, my flat went up for sale on the Friday, 3 hours later i had a viewing for the next day and it was sold on the Monday! Joanne and Andrew have been brilliant the entire time, and if we were to ever move again ( found the dream house so don't need to ) we would use them again in a heartbeat, pictures of the flat were superb and brilliant quality unlike other estate agents
Agent replied
Thankyou so much for your lovely review.
5/5
GoogleI am so impressed with Enfields, Bitterne. I found them to be professional, courteous, honest. They were successful in selling my property very quickly and at a good price. They provided good feedback. I previously had difficulties in trying to sell my property and yet Enfields were able to sell it within two weeks. I would highly recommend them and wouldn't hesitate to use their services again. Thank you to Kevin, Daryl, Rio and the team.
Agent replied · 24 March 2024
Hi Christine, thank you for your kind words. We are delighted we are able to help you sell your property and we wish you all the very best for the future. Kind Regards - Enfields - Bitterne
1/5
GoogleThis branch is Closed and Enfields refuse to remove it from Google and even their own website. They only have one branch left in the Bournemouth which is in Winton, and this is like so many of the local agents where there poor service and …
Agent replied
Hi Ben/Isobel, Thank you for your review and am disappointed to read your comments. Please note that Enfields have acquired the floor above our Winton branch where we are moving our whole Lansdowne team. Please note that this move is taking place across this weekend hence the reason our Google page is still live but Google are aware of the change. Contrary to your review the reason for this move is to provide more space which is essential for us to expand our business rather than be on the decline. I understand your frustration when your buyers withdrew from your sale but we did all we could to progress the sale to a satisfactory conclusion but there were many factors completely out of our control that were the cause. We wish you all the best for the future.
5/5
GoogleRating only, no written review.
Agent replied
We appreciate your positive review about your recent experience with us!
5/5
GoogleRating only, no written review.
Agent replied
We appreciate your positive review about your recent experience with us!
5/5
GoogleRating only, no written review.
Agent replied
Thanks Marcin!
5/5
GoogleRating only, no written review.
Agent replied
Thank you again for taking the time to let us know how we did. We hope you have a great day!
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
Agent replied
We appreciate your positive review about your recent experience with us!
1/5
GoogleRating only, no written review.
Agent replied
Thanks so much Deanna for your review. I apologise things didn't go the way you expected. Please pop by the office referencing your review and we'll do all that we can to resolve this issue in person.
1/5
GoogleRating only, no written review.
Agent replied
Hi László, thanks so much for the 1 stars! Your review really makes a difference, so thanks again. Hope to see you again soon! Thanks, undefined
5/5
GoogleEnfields is very friendly agency, max professional staff. Sam is amazing person, he understand so many things, what we need, what we thinks, why we afraid etc
Agent replied
Kasia Wolka, thank you for your kind words and this wonderful review! If you have any further questions, please give us a call. We're always happy to help!
5/5
GoogleA very helpful and proactive team, delivering results in sometimes trying circumstances!
5/5
GoogleSam helped me sell my flat and was great, very professional and always easy to reach and answered all questions.
Agent replied
Louise W, thank you for your kind review; we are happy to pass along your comments to the team here at Enfields Southampton! Thank you so much again for your feedback! We hope you have a great day!
5/5
GoogleSam, Shaun and the rest of the shirley team done a great job selling our late mothers house after a disastrous private sell last year. Would definitely recommend
Agent replied
Mike Kesby, thank you for your kind review; we are happy to pass along your comments to the team here at Enfields Southampton! Please don't hesitate to reach out if there's anything additional we can do for you.
5/5
GoogleI recieved very good service from Enfields. They kept me up to date on everything that was going on with the sale of my property and helped make the whole process smooth and pain free.
5/5
GoogleExcellent service from Sam, Sean and the team. After a very difficult experience with another agent, they sold my house quickly and efficiently with minimal hassle. Great communication and generally lovely to deal with. Thank you!
5/5
GoogleRented off them for 2 yrs perfect service louise mainly went above and beyond to help with any issues to the point spent her whole weekend dealing with a water leak that she managed to get fix and resolved knowing i had children. Moved out of a property and again she made the process stress free and gave great advice same as Morgan.
5/5
GoogleGreat service, friendly staff, independent and competitive
Agent replied
Thanks so much Andrew for your review!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Enfields, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Enfields and its branches won awards at The British Property Awards in one year, most recently 2021.
British Property Awards winners in one year, the group and its branches: 2021.
British Property Awards by year, 2021
2021 1 Gold The British Property Awards 2021 winners
- Local Gold (1)The British Property Awards 2021
Source: The British Property Awards winners lists, as published, linked by year.
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Questions about Enfields
Which Enfields office has the most reviews?
Bournemouth (383 Wimborne Road) has the most, with 747 reviews rated 4.2 out of 5, followed by Southampton (347 Shirley Road) with 485.
Where are the Enfields offices?
The 14 Enfields offices, by town:
- Bitterne: 3 West End Road, Bitterne, Hampshire, SO18 6TE
- Bournemouth (383 Wimborne Road): 383 Wimborne Road, Bournemouth, Dorset, BH9 2AQ
- Bournemouth (56 Holdenhurst Road): 56 Holdenhurst Road, Lansdowne, Bournemouth, Dorset, BH8 8AQ
- Eastleigh (13 Market Street): 13 Market Street, Eastleigh, Hampshire, SO50 5RH
- Eastleigh (1E Leigh Road): 1E Leigh Road, Eastleigh, SO50 9FG
- Hythe: 3 Marsh Parade, Hythe, Hampshire, SO45 6AN
- Pontefract: 2 Alamo House, Sessions House Yard, Pontefract, West Yorkshire, WF8 1BN
- Poole: 241 Ashley Road, Parkstone, Poole, BH14 9DS
- Southampton (347 Shirley Road): 347 Shirley Road, Southampton, Hampshire, SO15 3JD
- Southampton (347 Shirley Road): 347 Shirley Road,Shirley, Southampton, SO15 3JD
- Southampton (46 Oxford Street): 46 Oxford Street, Southampton, Hampshire, SO14 3DP
- Southampton (51 London Rd): 51 London Rd, Southampton, Hampshire, SO15 2AD
- Southsea: 33b Marmion Road, Southsea, Hampshire, PO5 2AT
- Wakefield: 2 Alamo House, Sessions House Yard, Pontefract, WF8 1BN, Wakefield, WF8 1BN
What do sellers say about Enfields?
80 reviews from sellers, rated 5.0 out of 5 on average. For example, Laura wrote: "Enfields had the property online, with great pictures, within a couple of hours and then sold it very quickly. Unfortunately, my conveyancer was utterly inept ..."
What do buyers say about Enfields?
46 reviews from buyers, rated 4.8 out of 5 on average. For example, Steven-Mark wrote: "This was the first time for me buying a property and didn't know as much about the process as I probably should have. Kevin was amazing at helping me through ..."
What do landlords say about Enfields?
19 reviews from landlords, rated 4.9 out of 5 on average. For example, Judi wrote: "I recently instructed the lettings team to market and manage our buy to let property. Jack explained the relevant fees and process very clearly, so I knew ..."
What do tenants say about Enfields?
5 reviews from tenants, rated 4.2 out of 5 on average. For example, Chris wrote: "We dealt with Enfields when moving in to a rented property and found them to be very professional and very approachable. Georgia was especially helpful and ..."
Has Enfields won any awards?
Yes. In The Trusted Agent 2026 awards, Bitterne won Trusted Agent and Southsea won Trusted Agent. At The British Property Awards 2021 its branches won 1 Gold award.
