Trusted Agent profile · Hampshire, Dorset and West Yorkshire
Verified
★★★★★
3,015 reviews across 14 offices and 3 platforms
Enfields has 14 offices, in Bournemouth (two offices), Southampton (four offices), Bitterne, Pontefract, Eastleigh (two offices), Wakefield, Poole, Hythe and Southsea (Hampshire, Dorset and West Yorkshire). Together they have 3,015 reviews on three platforms, rated 4.5 out of 5 overall.
2,440
Reviews on Google
All 14 offices
131
Reviews on Facebook
All 14 offices
261
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Enfields had the property online, with great pictures, within a couple of hours and then sold it very quickly. Unfortunately, my conveyancer was utterly inept ...Read all 80 from sellers
This was the first time for me buying a property and didn't know as much about the process as I probably should have. Kevin was amazing at helping me through ...Read all 46 from buyers
I recently instructed the lettings team to market and manage our buy to let property. Jack explained the relevant fees and process very clearly, so I knew ...Read all 19 from landlords
We dealt with Enfields when moving in to a rented property and found them to be very professional and very approachable. Georgia was especially helpful and ...Read all 5 from tenants
Enfields's 14 offices, most reviewed first. Each has its own page.
Showing 2,434 reviews on Google only. Show every review
5/5
GoogleEnfields have been absolutely amazing through a very difficult house move. We went through 4 buyers, due to various reasons including COVID-19. Every time a sale has fallen through, we've had a new buyer within a week or so. The team are incredibly motivated and always go the extra-mile. They are an absolute pleasure to instruct and I highly recommend their services.
3/5
GoogleRating only, no written review.
Hi Gabriel, thank you for taking the time to leave your review. I am sorry to see that you have only given us three stars. Could you please get in touch on 02380 425925 or kevinashley@enfields.co.uk in order for us to investigate any concerns you may have. I look forward to hearing from you - Kind Regards - Kevin Ashley
5/5
GoogleJordan, Kevin and the team have been fantastic start to finish. Always communicative and available to talk to and after several viewings helped secure our new home. Would recommend to anyone.
Hi Liam, thank you for your review. We appreciate you taking the time to do this. We hope you will enjoy your new home
5/5
GoogleWe have just purchased a property through Enfields, Grace showed us round the property initially, she was fabulous with the price negotiation and then Ollie and Luan looked after us. They are a great team and we have found the whole experience very positive and now after only a few weeks we are packing for our new home! Highly recommend!
Thank you for your review Claire. It is very much appreciated.
4/5
GoogleRating only, no written review.
5/5
GoogleFreya, Sonny and the team were really helpful, super friendly and really made us feel like our situation was carefully being managed in their hands. Getting a property should be with the help of a good team and these guys were amazing. Thank you, cant wait to move in!
5/5
GoogleGreat attention to detail.
Hi Will, thanks so much for the 5-stars! Your review really makes a difference. Hope to see you again soon! Thanks from Enfields.
1/5
GoogleI can see that when negative reviews come up for Enfields that a point-by-point response pops up quite quickly to discredit the reviewer, so I’m not going to labour this. I understand that there were mitigating circumstances in my purchase and in the world at the beginning of this year and that the delays were not the fault of Enfields. I have taken this into account. I’ll simply say that if I were buying or selling another house I would avoid Enfields. Service did improve as we moved closer to the moving date and the purchase was successful.
Dear Mr Duffy, Firstly, you have admitted that the delays you had initially were not the fault of Enfields, the mitigating circumstances of CORONA VIRUS putting the property market into lockdown along with the majority of the World! I also note you review on the removal companys site quoting 'most frustrating COVID delayed house move'. We were at the bottom of the chain, you being the first time buyer. Once the restrictions were removed from the England market, you were unable complete as the top of the chain were not ready and the lady at the top was moving to Scotland where the restrictions were still in place, delaying completion! The sales progressor from our agency chased the chain daily (albeit our end was ready and it is not our job to chase the top of the chain). You have even stated that you felt the service improved and this was because we were out of LOCKDOWN! We wish you all the best in your new home.
1/5
GoogleOnly responsive and willing to complete works when wanting something from tenants. Unprofessional in terms of approach to situations and communication. Lack of communication across the board.
5/5
GoogleFreya at Enfields was a real asset in ensuring the smooth sale of our rental property in Moordown recently. Despite the inevitable complications of a sale proceeding during lockdown, she kept positive communication between ourselves, the buyer and the departing tenants, responded quickly and professionally to our queries and was polite and cheerful at all times. Thank you Freya!
5/5
GoogleI was experiencing some issues with Enfields where my emails were not being responded and i felt abit left in the cold however when I phoned I got through to a Michael at Bournemouth office who was on his third day and he was extremely helpful, I am moving soon to Bournemouth where I will be living and renting from Enfields I had a lot of stress trying to get hold of property details and was being passed around the office a little bit to much, however Michael listened to me on the phone and went and got as much information as he could due to it being his first week, he remained calm and collected even when I was stressing, later I contacted Enfields again where I was greeted so politely by Freya who again is at the Bournemouth office, she listened and understood my request and apologised repeatedly making me feel like someone was listening to me. She dealt with my request as a matter of urgency and took my request as a priority and remained professional at all times! She dealt with my request within 30 minutes and The same day I had everything I needed and everything signed and sent back. She really helped me a lot and relieved huge amount of stress from myself. I am extremely grateful for both Michael and Freya’s assistants. Excellent work from them both.
4/5
GoogleRecently bought a property with Enfields & we were really pleased with the level of service. Greg was great helping us view multiple houses & really knowledgeable about the properties. After our offer was accepted we couldn't move due to COVID-19 lockdown but Freya kept me informed at all times on what was happening and kept regular contact. As soon as it was possible to move she helped orchestrate this as quickly as possible and I felt she genuinely wanted to be as helpful as possible. She's an asset to the office there. Emma
4/5
GoogleRating only, no written review.
5/5
GoogleWe have recently moved into our new property, let with Enfields and we have been so pleased with the all round communication, the ease of the whole process. Kate Hughes is our property manager and she has dealt with all of queries or any issues in a quick and efficient way and made everything completely hassle free. Kate is friendly and always makes sure to communicate with us and keep us up to date with everything we need to know. They managed to make sure all the maintenance and problems were dealt with extremely quickly ready for our move in date. All round, the whole process has been a world away from the current service we had from our previous landlords and we are extremely happy with the service.
5/5
GoogleKate at Enfields was of great help upon departure from our student property and got our full deposit back to us within a few days of leaving, making this a great experience.
5/5
GoogleRented off them for 2 yrs perfect service louise mainly went above and beyond to help with any issues to the point spent her whole weekend dealing with a water leak that she managed to get fix and resolved knowing i had children. Moved out of a property and again she made the process stress free and gave great advice same as Morgan.
5/5
GoogleAmazing service from Louise. Always repsonds quickly and kept in good communication to ensure getting the new place went smoothly!
5/5
GoogleVery happy, property sold straight away. Thanks to Andrew and all the team!!
Thankyou for your 5 star review
5/5
GoogleA big thank you to Enfields Estate Agents for helping us find the most stunning property! We cannot wait to move in to it & the staff could not have been more helpful! Thank you to Bradley and the team!
Thankyou for taking time to write us a lovely review
5/5
GoogleAbsolutely amazing service from start to finish. Nothing was too much trouble, from the first viewing to getting the keys, Enfields made the whole search for our perfect home a very pleasant experience. Highly recommended 🥰 …
Thankyou for your 5 star review, we really appreciate it and we 're glad you had a pleasant experience.
5/5
GoogleWe recently bought our new house through Enfields and the service received was First Class. The sale of our property (by others) was long and drawn out but communication with Kevin was maintained and he kept us updated on progress and helped with overcoming the many obstacles we experienced (although these were nothing to do with Enfields or our purchase). I would not hesitate to recommend Enfields to my friends & family. Thank you so much!
Hi Lewis, thank you for leaving your review. We are delighted to have been able to assist and hope that it was too stressful. We wish you all the best for the future.
5/5
GoogleWe cannot recommend Enfields Bitterne highly enough! If we could give 6 stars we would. Kevin has been absolutely fantastic, he totally goes above & beyond & is always so personable & professional. Selling the house is only one part - what Enfields do is ensure that sale progresses to completion, Kevin is constantly making sure everything is moving forward & will contact agents up & down the chain to solve any issues. He is extremely pro-active & keeps you informed throughout. I cannot imagine another agent meeting the standards that Enfields are setting! We are extremely grateful to Kevin, Rio & the rest of the team, thank you.
Hi Jo, thank you for taking the time to complete this review for us, we really do appreciate this. Thank you for your patience, you certainly needed it at times! We wish you and your family all the best in your new home.
5/5
GoogleVery helpful staff
3/5
GoogleHappy
Thank you Mr Pacey.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Enfields, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Enfields and its branches won awards at The British Property Awards in one year, most recently 2021.
British Property Awards winners in one year, the group and its branches: 2021.
British Property Awards by year, 20212021 1 Gold The British Property Awards 2021 winners
Source: The British Property Awards winners lists, as published, linked by year.
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Bournemouth (383 Wimborne Road) has the most, with 747 reviews rated 4.2 out of 5, followed by Southampton (347 Shirley Road) with 485.
The 14 Enfields offices, by town:
80 reviews from sellers, rated 5.0 out of 5 on average. For example, Laura wrote: "Enfields had the property online, with great pictures, within a couple of hours and then sold it very quickly. Unfortunately, my conveyancer was utterly inept ..."
46 reviews from buyers, rated 4.8 out of 5 on average. For example, Steven-Mark wrote: "This was the first time for me buying a property and didn't know as much about the process as I probably should have. Kevin was amazing at helping me through ..."
19 reviews from landlords, rated 4.9 out of 5 on average. For example, Judi wrote: "I recently instructed the lettings team to market and manage our buy to let property. Jack explained the relevant fees and process very clearly, so I knew ..."
5 reviews from tenants, rated 4.2 out of 5 on average. For example, Chris wrote: "We dealt with Enfields when moving in to a rented property and found them to be very professional and very approachable. Georgia was especially helpful and ..."
Yes. In The Trusted Agent 2026 awards, Bitterne won Trusted Agent and Southsea won Trusted Agent. At The British Property Awards 2021 its branches won 1 Gold award.
