Trusted Agent profile · Hampshire, Dorset and West Yorkshire
Verified
★★★★★
3,015 reviews across 14 offices and 3 platforms
Enfields has 14 offices, in Bournemouth (two offices), Southampton (four offices), Bitterne, Pontefract, Eastleigh (two offices), Wakefield, Poole, Hythe and Southsea (Hampshire, Dorset and West Yorkshire). Together they have 3,015 reviews on three platforms, rated 4.5 out of 5 overall.
2,440
Reviews on Google
All 14 offices
131
Reviews on Facebook
All 14 offices
261
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Enfields had the property online, with great pictures, within a couple of hours and then sold it very quickly. Unfortunately, my conveyancer was utterly inept ...Read all 80 from sellers
This was the first time for me buying a property and didn't know as much about the process as I probably should have. Kevin was amazing at helping me through ...Read all 46 from buyers
I recently instructed the lettings team to market and manage our buy to let property. Jack explained the relevant fees and process very clearly, so I knew ...Read all 19 from landlords
We dealt with Enfields when moving in to a rented property and found them to be very professional and very approachable. Georgia was especially helpful and ...Read all 5 from tenants
Enfields's 14 offices, most reviewed first. Each has its own page.
Showing 2,434 reviews on Google only. Show every review
1/5
GoogleWould not recommend if you are looking to rent a property from Enfields Bournemouth. They magically make up costs at the end of the tenancy along with the landlord and are very poor at responding to emails. Now taken over 2 months to try and get our deposit back from a property we rented from them, whilst they have chucked imaginary costs at us whilst not responding to emails for weeks at a time.
1/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
2/5
GoogleVery slow to respond. Then changed two of my appointments at a days notice. For people wearing such big watches you would think they would be on time more often...
1/5
GoogleAvoid avoiding avoid - rip off and commissioning students. Dont fix anything that you report and then try and charge you for it at the end of your lease. DO NOT USE
5/5
GoogleWe have recently exchanged on mine and my partners first home together. The team at Enfields were absolutely brilliant. I dealt with Louise who could not have done any more for us. The relationship built was better then I have ever had with someone I only know via phone calls. Not at any point did I fee like I was missing information as Louise kept me updated throughout the whole process and was more than happy to talk things through with me. I would be happy if she was the only estate agent I ever dealt with again!! I will also miss the weekly (sometimes daily) catch ups over the last 3 months. EXCELLENT
Hi Jessie, thank you for taking the time to leave your review and your very kind words regarding Louise. We wish you all the best in your new home.
5/5
GoogleHelped me efficiently as I was locked in the bathroom! Got me out within the hour I rang! Very good service
5/5
Googlewhat can we say about this Company. Jonathon and his team exceeded all our expectations with not only selling our home but also finding a tenant for our rental property. Having had our home on the market for over a year with very little interest, Jonathon took both properties on and did an absolutely amazing job. The rental property was snapped up within a couple of weeks and our house was completed within 6 weeks of the offer being accepted !! Enfields are truly a very professional company, the team extremely helpful, with good communication and there to help every step of the way. They even recommended a very good solicitor ! We will definately be using Enfields again and would absolutely have no hesitation in recommending them. Thank you once again and we wish you all well for the future.
1/5
GoogleRating only, no written review.
1/5
GoogleRating only, no written review.
1/5
GoogleKeep get mail saying we are selling our house. We have no intention of moving. Even though we have told them we still get letters
Dear Susan, thank you for taking the time to leave your review. We are sorry to hear this, if you would like to email us your address I will look into this and make sure you receive no further correspondence from us. The email address is sales-bitterne@enfields.co.uk Thank you
1/5
GoogleRating only, no written review.
5/5
GoogleI couldn’t recommend the Enfields team more. They helped me with the sale of my property which was super speedy! Unfortunately the solicitors I chose were very disappointing and created lots of delays however Enfields were so helpful in getting updates for me, and doing whatever they could to get progress on the sale. Most of all though they kept me feeling calm at very stressful time! Overall excellent customer service and excellent value for money! Special thanks to Luan and Olly
Hi Carolina, Thank you for your review. We very much appreciate it.
5/5
GoogleJust Sold a property with Enfields. Louise was brilliant. We couldnt have completed the sale witout her. Talking to the entire chain to hold the deal together and keeping everyone updated. Thank you soo much!PositiveResponsiveness, Professionalism
Hi Martin, thank you for your very kind words about Louise. We and Louise appreciate you taking the time to leave your review.
5/5
GoogleMassive thanks to Louise who chased my property purchase through every single day until it completed. She answered my emails immediately and kept me up to date pretty much daily also. This was my first house purchase and I would definitely use them again if and when I next move.PositiveResponsiveness, Quality, Professionalism, Value
Hello, thank you for taking the time to leave your review about Louise, we very much appreciate you doing this. We hope you will enjoy your new home for many years to come
5/5
GoogleGreat news received today from Louise Carr at Enfield's that our house purchase has exchanged with completion tomorrow. Covid 19 has put a lot of stress and strain on us as a family and being first time buyers we were very new to the process. Louise was always there to help even when working from home. If you going to be using Enfield's ask for her, she was a great help. Thank you Louise and can't wait to receive the keys tomorrow 🥂🍾PositiveResponsiveness, Professionalism
Hi Lisa, thank you for your kind words about Louise. We are delighted she was able to assist you with your move. Enjoy your home!
5/5
GoogleWhen selling our house & buying our new home Louise Carr took the stress away from us & made it so much easier especially during the COVID 19. She went above & beyond to get us where we are today. She was always keeping us in the loop & chasing solicitors etc. Want to say a massive thank you Louise for all your commitment & hard work on getting us in our new home, without you we would still be waiting. Would highly recommendPositiveResponsiveness, Quality, Professionalism, Value
Hi Michelle, thank you so much for your kind words about Louise. It is most appreciated and we wish you all the best for the future.
5/5
GoogleI have been renting through Enfields for 3 years now and Enfields have been the best agency I have rented from. They are so understanding and professional, they care about both the tenants and landlords. Michelle was especially amazing with regards to organising my boiler replacement. Thank you so much!PositiveProfessionalism
1/5
GoogleRating only, no written review.
5/5
GoogleAbsolutely brilliant from start to finish! (Joannne is a superstar)PositiveProfessionalism
5/5
GoogleThank you Enfields for 4 years of excellent service in my dealings with you as property managers and estate agents.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleRating only, no written review.
5/5
GoogleGreat attention to detail.
Hi Will, thanks so much for the 5-stars! Your review really makes a difference. Hope to see you again soon! Thanks from Enfields.
1/5
GoogleOnly responsive and willing to complete works when wanting something from tenants. Unprofessional in terms of approach to situations and communication. Lack of communication across the board.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Enfields, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Enfields and its branches won awards at The British Property Awards in one year, most recently 2021.
British Property Awards winners in one year, the group and its branches: 2021.
British Property Awards by year, 20212021 1 Gold The British Property Awards 2021 winners
Source: The British Property Awards winners lists, as published, linked by year.
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Bournemouth (383 Wimborne Road) has the most, with 747 reviews rated 4.2 out of 5, followed by Southampton (347 Shirley Road) with 485.
The 14 Enfields offices, by town:
80 reviews from sellers, rated 5.0 out of 5 on average. For example, Laura wrote: "Enfields had the property online, with great pictures, within a couple of hours and then sold it very quickly. Unfortunately, my conveyancer was utterly inept ..."
46 reviews from buyers, rated 4.8 out of 5 on average. For example, Steven-Mark wrote: "This was the first time for me buying a property and didn't know as much about the process as I probably should have. Kevin was amazing at helping me through ..."
19 reviews from landlords, rated 4.9 out of 5 on average. For example, Judi wrote: "I recently instructed the lettings team to market and manage our buy to let property. Jack explained the relevant fees and process very clearly, so I knew ..."
5 reviews from tenants, rated 4.2 out of 5 on average. For example, Chris wrote: "We dealt with Enfields when moving in to a rented property and found them to be very professional and very approachable. Georgia was especially helpful and ..."
Yes. In The Trusted Agent 2026 awards, Bitterne won Trusted Agent and Southsea won Trusted Agent. At The British Property Awards 2021 its branches won 1 Gold award.
